Flipkart Complaints & Reviews

Unable update my password

Hi sir my name is suhel s

My email id : [protected]@gmail.com

And my problem is i am unable to update my password.

Last few days my account not opening. I used my old username and password. But it was not opening.

Then i used forgot button and then received code.

Entered the code successfully.
After that it was asking please set a new password.

Then i entered new password. But it was showing "unable to update new password please retry".

That is the problem i am facing so please solve my problem as soon as possible.
I sure i am not against flipkart policy i don, t have mobile shop i am not reselling any products all the products for my personal use kindly take care and solve my problem
I already attached the screenshot also what i am facing.

Dear flipkart,

We have always late received any product from flipkart side and always we complain submit in customer care but problem not solve yet if same service are giving so please close this flipkart because flipkart service not good to be product delivery and three times are complain but no any improvement and same issue facing now.

I have bought few products from flipkart which got delivered and out of them i have to return the most as they are not looking genuine. So i have raised return. Later i have ordered cross shoes but got delivered with cheap and small sized shoes so i raised return but flipkart has blocked my account due to which i am unable to raise return or exchange

I am a loyal customer of flipkart since 6 yrs. Flipkart also provided me credit under its pay later/ cardless option.. Flipkart representatives are not helping. They send only one email which is
We'd like to let you know that your recent order has been cancelled as our systems have observed a trend in your purchase history that suggests that the items you've purchased are for reselling and not for personal use.
This would also mean that you will no longer be able to login to your flipkart account.
But i mailed them that i have not order those products for reselling purpose
But they have no given me any reply

I mailed them this
As per you i am using this account for reselling purpose
But as we are joint family my we all dont have flipkart individual accounts, our family contains 20 members. Thats why i used to order on behalf of all of them and that too not frequntly

I would kindly request you to unblock my account
As i am regular user of flipkart
You have trusted me so much from give me flipkart plus to flipkart cardless credit services
I assure you that those products were for our end consumption
Kindly unblock my account because it has very good facilities in it like flipkart cardless credit and flipkart plus
I assure you that this account was never used for reselling purpose and will never be used for the same
Please unblock my account because i don't want to miss those lovely services of flipkart
Thank you

Thanks

This has reference to my correspondence resting with flipkart regarding my
Earlier order no. ([protected]) for the above mentioned product
From xiaomi under an exchange offer.

The webmaster could not complete the pick up for reasons best known to him
While the product in exchange fulfilled all the terms and conditions of
Exchange set by your esteemed company.

As advised by ms kashyap komal, an executive of flipcart customer support,
Clear images of the exchange product (Micromax canvas nitro) as per details
Given in the e-mail dated 15 february, 2019 within the stipulated time were
Shared twice firstly at 20.27.13 hours and secondly on 16 february at
16.17.21 hours respectively with the company.

A satisfactory response from the customer support team on the non-clarity
Of images shared with the team is still awaited.

But to my utter dismay, my above order was cancelled without informing any
Sufficient grounds of cancellation as intimated by the customer support
Team vide its mail of february 18, 2019 at 09.55.31 hours, that was never
Expected from the internationally reputed company like flipkart.

I was then advised by the customer support team of flipkart to place a
Fresh order under exchange offer and was assured that the product under
Exchange offer will be delivered without any hassle.

A fresh order was therefore placed on 18 february at 16.07.28 hours for the
Above referred product as per the advice, in spite of the fact that the
Earlier price of the product was increased.

A message from the vendor was received informing that the said product
Would be delivered by february 22, 2019 without indicating a tentative
Time. I had to keep my pressing commitments in abeyance waiting for the
Webmaster to deliver the product the whole day who in turn turned up around
6 pm on february 22, 2019 thus not only causing mental agony and torture
But a financial loss as well.

Again this time also the webmaster (Mr nikhlesh) refused to pick up the
Product on the superficial ground that the body has a small dent while the
T & c of the company clearly state that minor scratches and dents are
Accepted. A clear image of the product was sent to mr anuj (Ekart
Executive), who had promised to reschedule and get re-inspection of the
Product carried out on february 23, 2019.

Despite the fact that it was advised by the executive of customer support
Team to place a fresh order with the assurance that the web master would
Pick up the product under exchange offer without any hastle. But to my
Utter shock and surprise the second time i. E. February 23, 2019 the earlier
Experience was repeated and the web master (Mr rajesh) refused to pick up
The product on flimsy grounds, in spite of the fact that mr anuj, a senior
Executive of e-cart was spoken, not only causing harassment and mental
Agony besides huge financial loss.

In view of the above incident, various executives at the customer support
Of flip cart were contacted over the phone and it was once again assured
That the issue would be resolved within 24-48 hours. However the senior
Executive was not available to talk even after repeated requests and
Holding the phone for more than an hour.

On february 25, 2019, after a lapse of the time limit given to me, a call was received from your esteemed company informing to place a fresh
Order without giving any sold reasons, even today the senior executive was
Not available for resolving the grievance, that unfortunately depicts the
Seriousness from flipcart, one of the esteemed international repute
Companies, that claim to be resolving the issue and retaining loyal
Customer base what to speak of enlarging new customer base in the age of
Highly global competitive market in the field of e-commerce.

As mentioned in my previous mail, i waited for your call from 20:30 hours
Till 21:30 hours today (25 feb 2019) but am yet to receive a call from you
Guys to provide a resolution of this issue. I am not sure if this is a
Regular practice for flipkart to buy time and then not turn up and provide
A resolution to the customer queries.

Today 6th march, they cancelled my order again this time without citing any reasons

Hi sir
I am elayaselvan from lonavala
I buyed a new mi note 5 pro at 20th feb 19, ordered and 21st delivered successfully in that mobile there is a three lines in screen up to down samething i replaced the order at 02 march 2019 it was rejected by the technician at 04th march but technician didn't came to check my mobile, how he give wrong statement to company and i called up to the customer care they are saying to reboot ur mobile, agin and check i did two times its visible still. They give a time till 08th of march at the time how i can trace whos coming to check my mobile am not getting any responsible answer from anyone and they are not giving contact details of tecnician, because i am doing night shift last two days and continuing because of this mobile only i am traveling around 60 km for this only, in my company i have a room near my company itself for this i have to travel every day
I didn't buy any cheap quality mobile i buyed a indian branded mobile and top selling company
This is not good iam not happy with the service of flipkart
For me this is a huge amount i never spend like this in online
Now i am worried about this.
Please make it simple do the alternative asap

I am not able to access my flipkart account... When i try to login... When i click on forgot password and type new password it says try again later... I need to cancel my order of a i ball speakers... My account is registered in this mobile number [protected] and i need my account back... I need to cancel my order but i can't because i am not able to login to my account... Soo kindly look forward for my query... Pls cancel my order

Hi i am abhi ks... Suddenly 2 days ago i was logged out of my flipkart account... I tried to login but it says some sort of error... When i tried to change my password it says password could not be updated or your account had been blocked few days when i ordered my speakers it shows shipped... But later it said your order was cancelled by the seller... I don't know what to do... I need my account back... My account is registered using this number [protected] and it's a flipkart plus account.

Flipkart mail id:
[protected]@gmail.com

Flipkart number: [protected]

Hello, i had ordered sparx shoes the one in the link given below
Which unfortunately resulted in a size larger
I had applied for the return and refund
The collecting person hasn't collected my shoes due to one time use done by me which has resulted in a bit spoiling of the shoe sole
Due to the white color of the shoes the it looks to be have spoilt a bit... I kindly request u to take the shoes.
Plz check the photo in the attachment below

My account is blocked by flipkart. When i complaint and tweet on twitter. I received a call from flipkart and they told me that my account has been locked due to high return and cancellation in my account. But there is no cancellation in my account. Even there is so much cancelation by seller. There is no fault of customer in seller cancellation. Instead of taking action against seller flipkart blocked my account. Very poor from flipkart. When i have not cancelled any return from my side then why is my account blocked. Even flipkart should take action against seller for cancellation. I never face this type of issue with amazon. I need 6-7 airtel hotspot for my center. Amazon and flipkart both was selling in 999. Instead of amazon i chose flipkart and it was my biggest mistake. Flipkart cancelled some hotspots without any reason.
I am also eligible for flipkart pay later. And i always pay my bill on time. And flipkart don't respect there loyal customer and blocked my account on wrong reason.

Scam!!! Flipkart affiliate program scam!!!

I worked really hard to earn rs.5, 614 from flipkart affiliate program in august 2017 to october 2018 and about to receive payment by october to november 2018. But they are playing with me and providing false assurance by saying “please be advised that your payment will be processed this month and you will receive the payment by end of this month.”
Four month passed not received any money. They did not respond my mail properly

When i complain regarding this to their grievance desk, they replied “we are sorry to let you know that we are unable to find your order details using the mail "[protected]@gmail.com"
Please write back to us from your registered email address so we can help you out.”

I don’t know whether they pay me or not. I want money

They are totally fraud and scammers

Ordered for 32"monitor and received 80" monitor. I have all screenshot captured about, product, details and order which nowhere says it's 80cm. It says 203.5cm.

Now this account of mine is probably 6 years old and what mobile number i had at that time i have no clue as even for log in or order update or anything it's email id. After three tries i was able to reach out to customer care and the call quality was pathetic. Secondly cca was just adamant in providing both email and registered phone number. I don't see any phone number in account setting, profile area it just shows name and email id and flipkart has no other means to authenticate even though you for login require either email or phone and you send every update to my registered email and update phone number [protected].

This is causing me a lot of trouble.

I bought a nokia 3310 on dec 2018. It stopped working after 2 months. It got shutdown and it's not switching on. I want to all nokia service center in chennai. They denied service for my mobile as the handset is basic model. Nokia service center told that my handset warranty has been expired. I bought my handset before 3 months. It had a warranty of 1 year. I complained to flipkart about this 1 month ago they are not responding at all. The handset warranty is expired but flipkart is denying and not responding at all. They are the one who sold an product with an expired warranty. They don't clarify my problems at all. They are saying that my complaint has been forwarded to back end team it will take 1 week to get an proper resolution, but it was 20 days ago. I want some proper replacement of my handset or a refund

I bought samsung galaxy s8 on 21 st feb and it got delivered 23 feb in flip mobile bonanza sale. Since from then i started using my smartphone i. E from 24 feb there was touch problem at the bottom middle part of my phone. First i thought it was softaware issue so i called samsung care they told me to reset it so i did that but issue was still there even after the reset... So i placed a return request the technician confirmed in front of me that it was touch defect... But later he updated status as my mobile was fine after reset (Which was not) i want my s8 to be replaced or i want my money back... Such type of inconvinence is not expected from flipckart...

As i have ordered a product from flipkart and have returned it so there was refund amount initiated from their end on 28.02.2019 and the reference no is : pur[protected] but amount has not been credited in my account till late and continuously i am contacting customer care for this but not getting a reply for this. As per them as lodged complain on spgrs andref no: ibcwe[protected] its still in pending no action is been taken. As per amazon they instructed to file a charge dispute but wen i am trying to get it done through indian bank i have been told that no such facility is there. Please look into the matter at the earliest. Then again yest i registered ibcwe[protected]. Please look into this matter as its very serious.

I received a defective asus zenfone max pro m2. The camera is defective as it doesn't images captured at close distance is blurry. I placed a replacement request and the technician visit me and agreed that the problem exists. But his response to the replacement was that the product can not be replaced as the camera app is working and it is capturing images even though the image is blurry. I am annoyed at this kind of service from flipkart.

I purchased a fastrack reflex 2.0. I received the product on 28th Feb. On the very same day I made a return request as I receive a faulty product till date there is no response.Neither approving return request.My money got stuck. I am really worried as I paid the amount for it is a prepaid order.
Please help
Order no-OD[protected]
My contact no-[protected]

Hi,

My name is sachin rana,
My affiliate id is: sachinran

I have 4375 rs in my affiliate account. I was suppose to receive payment on 1st of month.

I rightfully qualify for these. But since past few months i am not receiving any reply from customer care team. I have already mailed them twice.
Very pathetic support from flipkart affiliate team.

Any sort of help is thankful.

Dear sir,
I dont know whether i can complain on this issue or not, but here iam submitting my complaint outof frustration i experienced with flipkart.
What happen is... It is wellknown that before placing a order on flipkart, flipkart checks for address pincode whether it can deliver the product to the specified pincode or not. Only after checking with the pincode and verification it allows customer to place a order and after it confirms and gives a estimated delivery date (Delivery date is only estimated, actual delivery may vary)
But in my case what happen is i placed a puma running shoe to the address pincode 504251, flipkart accepted and gave estimated delivery date and after a long time after the delivery date i contacted the flipkart to know why the product is not delivered, in the first call they assure us in 24 hours your product will be received, and after that for further calls they dont respond to me and they simply say sorry for the delay and so on... Being the order is prepaid and in many a cased i paid delivery charges also for the products but they dont deliver and say address pincode mismatch, how a pre checked and placed orders address pincode will be mismatched i asked the customer executive, they it might be delivery agents mistake or the wishmasters mistake. I asked they why you make customer to suffer for the mistakes of others.. They said they will take action on them.. But still they are not responsive.
They reply with only sorry and apology mails but many a times the problem is not resolved.
And second time i ordered a washing machine stand for this also the same thing happened and fedup with the calls and followingup of flipkart customers executive. Again they cancelled the product without informing me.
One thing i cant understand is when i call them they assure me the product will be delivered and after further calls they simply say sorry and say we are working on it and suddenly i received a mail and msg that my ordered is cancelled. And from that date after two to three days after i receive my amount back, process of 10-15days. They kept my money with them for which no mistake is from my side.
Here in case of washing machine stand they asked me to place the order again and this time they assured me the product will be delivered surely, but nothing new happened, samething repeated, i paid for the product, after a long time they cancel the product from their side.
Personally i feel customers are not protected for the mistakes of others on e commerce.
My doubt is why i should suffer for the mistake which is not mine, i have given correct pin code and the order is prepaid and simply after waiting a long time they cancel my order and they simply throw a sorry word on my face.
Below are the order details
1. Order id is od[protected] on 1st feb, expected delivery by feb 4th, simply they cancelled and refunded me on 14th feb
2. Order id is od[protected] on 1st feb, expected by 6th, cancelled and refunded to me on 20th feb
3. Order id is od[protected] on 21st feb, expected by 28th feb, cancelled and refunded to me on 12th march, 2019.

Customers executive assures the order will be delivered, they themselves accept there is no mistake on my part, and they asks me to wait and wait at the end of long waiting period they simply cancels my product.
Iam raising this complaint out of very much disappointment form flipkart service, and i asked them to, at the first instance only not repeat this to a prepaid order and to customers especially to a flipkart plus members. But the repeated same three times to me.
For your information, the address where to i placed is not a new one, i received many orders at that address, infact in the second order i said above, i have placed two products out of which, i received one at that address and the problem is with the other one.

My flipkart account number is +91 [protected]

I had bought a Pixel 2 (64GB) from Flipkart in May 2018. The phone cost me Rs 35, 319 because of an ongoing discount and an exchange offer under which I gave my OnePlus 3. I was also told that using an HDFC debit or credit card will lead to a cashback of Rs 8000 which will be transferred to me in 3 months.

The amount did not come in 3 months. I called customer care, and was told that I would have to wait until February end to get the cashback. When it didn't come in February, I called customer care again, and was told that no such cashback offer existed on the product.