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Flipkart Complaints & Reviews

2.8
Updated: Dec 26, 2025
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Flipkart reviews & complaints page 1316

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A
Anjana malhotra
from Ranchi, Jharkhand
Feb 14, 2019
Resolved
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Resolved

Address: Gaya, Bihar, 823001

Consumer complaints
Hi sir my name is Anjana Malhotra

My email id :[protected]@gmail.com

And my problem is i am unable to update my password.

Last few days my account not opening. I used my old username and password. But it was not opening.

Then i used forgot button and then received code.

Entered the code successfully.
After that it was asking please set a new password.

Then i entered new password. But it was showing "unable to update new password please retry".

That is the problem i am facing so please solve my problem as soon as possible.

I already attached the screenshot also what i am facing.
+1 photos
Mar 29, 2019
Complaint marked as Resolved 
Flipkart customer support has been notified about the posted complaint.
Verified Support
Feb 16, 2019
Flipkart Customer Care's response
We will revert on it.
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    M
    matt dmn
    from Korba, Chhattisgarh
    Feb 14, 2019
    Resolved
    Report
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    Resolved

    Website: flipcart.com

    Order number - OD[protected],
    asus zenfone max m2 .
    i ordered Asus max m2 smartphone during their omg days sale ... they confirmed the order but after the shipment, they cancelled the order before delivery without any notification. the Flipkart made the reason that the product is out of stock now at the discounted price on which i ordered, they advised me to order again on higher price. how the product was available on higher price if the product became out of stock during delivery . if the product was out of stock why they confirmed my order and why they kept selling it . why they kept selling the product when they did not have it on their stock .
    when i contacted to Flipkart, they block my Flipkart account, and my number to stop me to write a complaint on consumer forum against the Flipkart .
    May 9, 2019
    Complaint marked as Resolved 
    they didnt resolved it ..
    Flipkart customer support has been notified about the posted complaint.
    Verified Support
    Feb 16, 2019
    Flipkart Customer Care's response
    We will revert on it.
    Verified Support
    May 10, 2019
    Flipkart Customer Care's response
    Customer raised a complaint stating that the account is blocked. We have interacted with the customer and informed that as our systems have detected irregularities in the payment method used for the order customer account has been blocked. We always ensure that the transactions made using online payment methods are authorized and secure this is for account security. Hence, closing the complaint from our end.
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      M
      Manishphj
      from Narwana, Haryana
      Feb 14, 2019
      Resolved
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      Resolved

      Address: Sonipat, Haryana, 131001

      Sir my flipkart account was deactivated because i have requested them to verify the mobile which i have received having original charger or not the straightaway deactivated my account without giving any resolution and i have gift voucher on that account also and 65 flipkart plus point. Also they don't give me any satisfactory reply again and again sending same reply that we will not activate your account please i request you to read this concern to flipkart to activate my account my mail id is [protected]@gmail.com
      Apr 1, 2019
      Complaint marked as Resolved 
      Flipkart customer support has been notified about the posted complaint.
      Verified Support
      Feb 15, 2019
      Flipkart Customer Care's response
      We will revert on it.
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        J
        jitendra.choudhary46
        from Mumbai, Maharashtra
        Feb 14, 2019
        Resolved
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        Resolved

        Address: 400101

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        Online ShoppingFlipkart fraud in online shopping with flipkart
        Flipkart — fraud in online shopping with flipkart

        1 Review
        jitendra.choudhary46 on Feb 13, 2019
        Submit a Complaint
        Dear Cunsumer Forum,

        Please look in this Flipkart trying to play smart game with me when I complaint regarding my quiry that time they reply on mail Flipkart seller will honor the difference amount.(In Chain mail).

        Kindly once go through my Problem... Flipkart seller cancelled my order without taking my permission Order ID OD[protected] if Flipkart sellers are totally not responsible then this is Flipkart Duty to full fill E-commerce Business Guidelines.
        I paid full payment then also Flipkart not delivered the Item at my place and Flipkart Seller Cancelled my order...how can?
        Who will paid for this loss...I m loosing 5 K more for same item currently.

        I am totally Unable to understand Flipkart way of Calculation, Can I know what is the Mean of NO COST EMI ???

        Because there I am paying Extra amount on EMI conversation for below mentioned Order.
        Old order-OD[protected] EMI- 3414 for 12 months Means at the End total amount payable is Rs.40, 968/-
        New Order-OD[protected] EMI- 3583 for 12 months Means at the End total amount payable is Rs.42, 996/-

        Difference amount - Rs.1874/- (As per Flipkart Calculation).
        Difference amount - Rs.2028/- (As per my Calculation).
        The product which I purchased is available on 37, 000/- at the time of Offer but Now it's available on 40, 000/- So according to me there is 3, 000/- Difference and SBI Card payment offer which is 1750/-
        In this new order I lost my SBI Card payment offer which is Rs.1750/-
        So according to me there is short fall of Rs.154/- & SBI Card payment offer which is Rs.1750/-
        Total amount I lost in this new order is Rs.1904/- which is Flipkart have to pay me.

        At the time of this order OD[protected] there is SBI Card offers Rs.1750/-off. available & Not cost EMI also available.

        Due to cancelled this Order by Flipkart seller i loose Rs.1750/- of SBI Card offer by Flipkart.

        But now Flipkart taken a you turn and telling order OD[protected]
        done by credit card no cost EMI was not applied, Answer from Flipkart.(Screen short attached at the time of transaction process from Flipkart website during his Offer period last month in Jan 2019 and I have msg confirmation also from SBI Bank my transaction under EMI Process and decline from Flipkart).

        Now Flipkart not giving me SBI Card offer (Rs.1750 & EMI Differences Rs.154 Total Amt Rs.1904/- )

        Dear Consumer Forum...Need your help First order OD[protected] which I booked there all offers are available but due to Flipkart seller cancelled my order without taking my permission or concern this is fraud in E-commerce Business Guidelines.

        Kindly logged my complain Shere me Reff No. Please look in this matter on urgent basis!!!

        Dear Flipkart,

        Kindly reply to this mail ID only & CC to all of them.

        Regards,
        Jitendra Choudhary
        Mob: [protected].
        Mar 22, 2019
        Complaint marked as Resolved 
        Flipkart customer support has been notified about the posted complaint.
        Verified Support
        Feb 16, 2019
        Flipkart Customer Care's response
        We will revert on it.
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          D
          devjit123
          from Kolkata, West Bengal
          Feb 14, 2019
          Resolved
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          Resolved

          Address: 700029
          Website: www.flipkart.com

          My account is blocked by somehow i do not know. My id is [protected]@gmail.com. I have login after many time so please help me and open my account. My flipkart account has been deactivated and now i want be activate. I enters the mobile no. And password he saw me "account is inactive contact the customer support to reactivate it", so i am requesting to you please reopen my account.
          Pl solve this problem
          Mar 20, 2019
          Complaint marked as Resolved 
          Flipkart customer support has been notified about the posted complaint.
          Verified Support
          Feb 15, 2019
          Flipkart Customer Care's response
          We will revert on it.
          OD[protected]
          2nd time diffrent model recive what six verification check chor compnay
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            C
            Chandrakant sawate
            from Vasai-Virar, Maharashtra
            Feb 14, 2019
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            Address: Amravati, Maharashtra, 444602

            Respected sir/ madam... I purchase above personal computer wifi adaptor to your company through online but it doesn't work properly so i want to replace it immediately... I am waiting for your appropriate reply... Plz give me your reply within less amount of time...!!!
            +1 photos
            Feb 14, 2019
            Updated by Chandrakant sawate
            Sir/madam, I want to replace it product immediately within 2 - 3 days...Plz kindly think on my replacement order and give the reply in within days...!!!

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              J
              Jayasree kj
              from Harihar, Karnataka
              Feb 14, 2019
              Resolved
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              Resolved

              In flipkart, i had ordered one adidas shoes (Od[protected] on 10th of feb'19 and paid for it through net banking. I received only shipment msgs saying another msg will be recieved from the wishmaster. But no such messages came and on 13th feb'19 the status of my order was "delivered". I have no clue who came for delivery and to whom/where he delivered. I have raised the complaint on the same day and i received a reply saying the issue will be resolved by 20th feb which is too long. Now the product is out of stock and price has also changed. This is the first time that i did prepayment and the experience is this. Pls look in to this issue asap and give me refund/product..
              Mar 18, 2019
              Complaint marked as Resolved 
              Flipkart customer support has been notified about the posted complaint.
              Verified Support
              Feb 14, 2019
              Flipkart Customer Care's response
              We will revert on it.
              Feb 14, 2019
              Updated by Jayasree kj
              Yes pls.
              I ordered this shampoo which is worst, seal broken not original smells bad its sold by KETANBEAUTY price is also like the original product i ahte flipkart now please take any action and refund me the seller is so clever he doesnt provides return policy i need my 839 inr back
              Return id no 1210143936573775308231
              Zuru bunch black posture

              return your product on 14.01. 2019

              kindly return my money in my a/c
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                K
                Krizna Kumar
                from Salem, Tamil Nadu
                Feb 14, 2019
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                Address: 626123

                My flipkart account has been deactivated and now i want be activate it but it is not activating
                My flipkart account connected with my mail id. It is not connected with email and when i enters the mobile no. And password he saw me "account is inactive contact the customer support to reactivate it"
                Pl solve this problem
                +1 photos
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                  M
                  Manjur Ansari
                  from Burla, Odisha
                  Feb 14, 2019
                  Resolved
                  Report
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                  Resolved

                  Address: Patna, Bihar

                  Sir/ mam
                  This is to inform you that rs 403.68/- was deducted from my credit card bearing with the following details:

                  1) reference number m - flipkart internet pr, p, 13, 0000331 (Ref#09999999980212002143024)
                  2) dated 12/02/2019.
                  3) credit card number: 552365*2446.

                  Similar incident has happend to me recently. Kindly inform reason for deduction. I am attaching screenshot of the credit card bill summary. My email id : [protected]@gmail.com
                  +2 photos
                  Mar 18, 2019
                  Complaint marked as Resolved 
                  Flipkart customer support has been notified about the posted complaint.
                  Verified Support
                  Feb 15, 2019
                  Flipkart Customer Care's response
                  We are sorry, we are unable to find your account details. Request you to get in touch with our customer support number[protected].
                  Order id-OD[protected]
                  I have not yet recieved the refund for this order..it was cancelled from seller's side..nor they are providing me any refund details i.e, reference number etc. What should i do now ?

                  amount deducted without my knowledge - Comment #3351915 - Image #0
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                    J
                    jitendra.choudhary46
                    from Mumbai, Maharashtra
                    Feb 13, 2019
                    Resolved
                    Report
                    Copy
                    Resolved

                    Address: 400101

                    Dear Cunsumer Forum,

                    Please look in this Flipkart trying to play smart game with me when I complaint regarding my quiry that time they reply on mail Flipkart seller will honor the difference amount.(In Chain mail).

                    Kindly once go through my Problem... Flipkart seller cancelled my order without taking my permission Order ID OD[protected] if Flipkart sellers are totally not responsible then this is Flipkart Duty to full fill E-commerce Business Guidelines.
                    I paid full payment then also Flipkart not delivered the Item at my place and Flipkart Seller Cancelled my order...how can?
                    Who will paid for this loss...I m loosing 5 K more for same item currently.

                    I am totally Unable to understand Flipkart way of Calculation, Can I know what is the Mean of NO COST EMI ???

                    Because there I am paying Extra amount on EMI conversation for below mentioned Order.
                    Old order-OD[protected] EMI- 3414 for 12 months Means at the End total amount payable is Rs.40, 968/-
                    New Order-OD[protected] EMI- 3583 for 12 months Means at the End total amount payable is Rs.42, 996/-

                    Difference amount - Rs.1874/- (As per Flipkart Calculation).
                    Difference amount - Rs.2028/- (As per my Calculation).
                    The product which I purchased is available on 37, 000/- at the time of Offer but Now it's available on 40, 000/- So according to me there is 3, 000/- Difference and SBI Card payment offer which is 1750/-
                    In this new order I lost my SBI Card payment offer which is Rs.1750/-
                    So according to me there is short fall of Rs.154/- & SBI Card payment offer which is Rs.1750/-
                    Total amount I lost in this new order is Rs.1904/- which is Flipkart have to pay me.

                    At the time of this order OD[protected] there is SBI Card offers Rs.1750/-off. available & Not cost EMI also available.

                    Due to cancelled this Order by Flipkart seller i loose Rs.1750/- of SBI Card offer by Flipkart.

                    But now Flipkart taken a you turn and telling order OD[protected]
                    done by credit card no cost EMI was not applied, Answer from Flipkart.(Screen short attached at the time of transaction process from Flipkart website during his Offer period last month in Jan 2019 and I have msg confirmation also from SBI Bank my transaction under EMI Process and decline from Flipkart).

                    Now Flipkart not giving me SBI Card offer (Rs.1750 & EMI Differences Rs.154 Total Amt Rs.1904/- )

                    Dear Consumer Forum...Need your help First order OD[protected] which I booked there all offers are available but due to Flipkart seller cancelled my order without taking my permission or concern this is fraud in E-commerce Business Guidelines.

                    Kindly logged my complain Shere me Reff No. Please look in this matter on urgent basis!!!

                    Dear Flipkart,

                    Kindly reply to this mail ID only & CC to all of them.

                    Regards,
                    Jitendra Choudhary
                    Mob: [protected].
                    Mar 26, 2019
                    Complaint marked as Resolved 
                    Flipkart customer support has been notified about the posted complaint.
                    Feb 13, 2019
                    Updated by jitendra.choudhary46
                    Dear Cunsumer Forum,

                    Please look in this Flipkart trying to play smart game with me when I complaint regarding my quiry that time they reply on mail Flipkart seller will honor the difference amount.(In Chain mail).

                    Kindly once go through my Problem... Flipkart seller cancelled my order without taking my permission Order ID OD[protected] if Flipkart sellers are totally not responsible then this is Flipkart Duty to full fill E-commerce Business Guidelines.
                    I paid full payment then also Flipkart not delivered the Item at my place and Flipkart Seller Cancelled my order...how can?
                    Who will paid for this loss...I m loosing 5 K more for same item currently.

                    I am totally Unable to understand Flipkart way of Calculation, Can I know what is the Mean of NO COST EMI ???

                    Because there I am paying Extra amount on EMI conversation for below mentioned Order.
                    Old order-OD[protected] EMI- 3414 for 12 months Means at the End total amount payable is Rs.40, 968/-
                    New Order-OD[protected] EMI- 3583 for 12 months Means at the End total amount payable is Rs.42, 996/-

                    Difference amount - Rs.1874/- (As per Flipkart Calculation).
                    Difference amount - Rs.2028/- (As per my Calculation).
                    The product which I purchased is available on 37, 000/- at the time of Offer but Now it's available on 40, 000/- So according to me there is 3, 000/- Difference and SBI Card payment offer which is 1750/-
                    In this new order I lost my SBI Card payment offer which is Rs.1750/-
                    So according to me there is short fall of Rs.154/- & SBI Card payment offer which is Rs.1750/-
                    Total amount I lost in this new order is Rs.1904/- which is Flipkart have to pay me.

                    At the time of this order OD[protected] there is SBI Card offers Rs.1750/-off. available & Not cost EMI also available.

                    Due to cancelled this Order by Flipkart seller i loose Rs.1750/- of SBI Card offer by Flipkart.

                    But now Flipkart taken a you turn and telling order OD[protected]
                    done by credit card no cost EMI was not applied, Answer from Flipkart.(Screen short attached at the time of transaction process from Flipkart website during his Offer period last month in Jan 2019 and I have msg confirmation also from SBI Bank my transaction under EMI Process and decline from Flipkart).

                    Now Flipkart not giving me SBI Card offer (Rs.1750 & EMI Differences Rs.154 Total Amt Rs.1904/- )

                    Dear Consumer Forum...Need your help First order OD[protected] which I booked there all offers are available but due to Flipkart seller cancelled my order without taking my permission or concern this is fraud in E-commerce Business Guidelines.

                    Kindly logged my complain Shere me Reff No. Please look in this matter on urgent basis!!!

                    Dear Flipkart,

                    Kindly reply to this mail ID only & CC to all of them.

                    Regards,
                    Jitendra Choudhary
                    Mob: [protected].
                    Verified Support
                    Feb 14, 2019
                    Flipkart Customer Care's response
                    We will revert on it.
                    consumer complaints logo
                    menuSubmit ComplaintSearch
                    Home iconHome
                    Question iconQuestions
                    FAQFAQ
                    Search
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                    © 2019 Consumer Complaints Forum
                    If you have any constructive thoughts, creative ideas, or reasonable offers, please, contact us immediately via E-mail

                    Online ShoppingFlipkart fraud in online shopping with flipkart
                    Flipkart — fraud in online shopping with flipkart

                    1 Review
                    jitendra.choudhary46 on Feb 13, 2019
                    Submit a Complaint
                    Dear Cunsumer Forum,

                    Please look in this Flipkart trying to play smart game with me when I complaint regarding my quiry that time they reply on mail Flipkart seller will honor the difference amount.(In Chain mail).

                    Kindly once go through my Problem... Flipkart seller cancelled my order without taking my permission Order ID OD[protected] if Flipkart sellers are totally not responsible then this is Flipkart Duty to full fill E-commerce Business Guidelines.
                    I paid full payment then also Flipkart not delivered the Item at my place and Flipkart Seller Cancelled my order...how can?
                    Who will paid for this loss...I m loosing 5 K more for same item currently.

                    I am totally Unable to understand Flipkart way of Calculation, Can I know what is the Mean of NO COST EMI ???

                    Because there I am paying Extra amount on EMI conversation for below mentioned Order.
                    Old order-OD[protected] EMI- 3414 for 12 months Means at the End total amount payable is Rs.40, 968/-
                    New Order-OD[protected] EMI- 3583 for 12 months Means at the End total amount payable is Rs.42, 996/-

                    Difference amount - Rs.1874/- (As per Flipkart Calculation).
                    Difference amount - Rs.2028/- (As per my Calculation).
                    The product which I purchased is available on 37, 000/- at the time of Offer but Now it's available on 40, 000/- So according to me there is 3, 000/- Difference and SBI Card payment offer which is 1750/-
                    In this new order I lost my SBI Card payment offer which is Rs.1750/-
                    So according to me there is short fall of Rs.154/- & SBI Card payment offer which is Rs.1750/-
                    Total amount I lost in this new order is Rs.1904/- which is Flipkart have to pay me.

                    At the time of this order OD[protected] there is SBI Card offers Rs.1750/-off. available & Not cost EMI also available.

                    Due to cancelled this Order by Flipkart seller i loose Rs.1750/- of SBI Card offer by Flipkart.

                    But now Flipkart taken a you turn and telling order OD[protected]
                    done by credit card no cost EMI was not applied, Answer from Flipkart.(Screen short attached at the time of transaction process from Flipkart website during his Offer period last month in Jan 2019 and I have msg confirmation also from SBI Bank my transaction under EMI Process and decline from Flipkart).

                    Now Flipkart not giving me SBI Card offer (Rs.1750 & EMI Differences Rs.154 Total Amt Rs.1904/- )

                    Dear Consumer Forum...Need your help First order OD[protected] which I booked there all offers are available but due to Flipkart seller cancelled my order without taking my permission or concern this is fraud in E-commerce Business Guidelines.

                    Kindly logged my complain Shere me Reff No. Please look in this matter on urgent basis!!!

                    Dear Flipkart,

                    Kindly reply to this mail ID only & CC to all of them.

                    Regards,
                    Jitendra Choudhary
                    Mob: [protected].
                    Helpful
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                      R
                      rajendra_saa
                      from Bengaluru, Karnataka
                      Feb 13, 2019
                      Resolved
                      Report
                      Copy
                      Resolved

                      Address: 341510

                      I ordered puma bmw ms drift shoe from flipkart and i was out for delivery. They contacted me saying it will be delivered soon, but all of sudden i received message that the order has been canceled. I want to know, when i am ready to receive the order then why flipkart canceled it. Now the price of amount has increased and flipkart is asking me place the order once again with increased amount.
                      Mar 17, 2019
                      Complaint marked as Resolved 
                      Flipkart customer support has been notified about the posted complaint.
                      Verified Support
                      Feb 14, 2019
                      Flipkart Customer Care's response
                      We will revert on it.
                      My payment is pending from 2 months no help from customer support they send an email about sales, cap limit but they will not reply when I ask help.
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                        N
                        Nagendraa
                        from Bengaluru, Karnataka
                        Feb 13, 2019
                        Resolved
                        Report
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                        Resolved

                        Address: 560040

                        Dear team,

                        I am too much disappointment with log in issues by my mobile number ([protected])

                        It say the mobile already have the account, but i don't remember the pw
                        I tried to re-set the pw but it not allows to do it. If i click the reset password it says please try it later, from 3/4 months i am facing this issue. Presently i am using my brother account

                        Please help me on this
                        Mar 16, 2019
                        Complaint marked as Resolved 
                        Flipkart customer support has been notified about the posted complaint.
                        Verified Support
                        Feb 13, 2019
                        Flipkart Customer Care's response
                        We will revert on it.
                        I have purchased a ifb 8.5 kg front load washing machine installation is not done by ifb masters
                        Please take a fast order for installation
                        Hello Sir We writing you because my account suspended your side please reply me with reason as soon as possible.
                        please reply [protected]@gmail.com
                        No seeds were found in the package against my Order no OD[protected] Greenly imported banana seeds.
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                          S
                          SatyaDev Gubbala
                          from Delhi, Delhi
                          Feb 13, 2019
                          Resolved
                          Report
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                          Resolved

                          Address: 533101

                          I ordered a product on 8-2-19 & it was supposed to be delivered on 12-2-19. On 12th, the product status changed to 'misrouted' & it wasn't delivered to me. When i contacted flipkart, they said that product was shipped to another city & can not be delivered. They asked me to cancel the order & place a new one. Now price is increased from 2000/- to 4900/- and they wouldn't let me order at 2000/-. I'm a student and 4.9k is very big hassle for me. So please help me.
                          +1 photos
                          Mar 21, 2019
                          Complaint marked as Resolved 
                          Flipkart customer support has been notified about the posted complaint.
                          Verified Support
                          Feb 14, 2019
                          Flipkart Customer Care's response
                          We will revert on it.
                          I refunded baby mats with order id-od[protected] product has refunded but i don't have receive my refundable amount.
                          Please contact me.
                          My no.[protected]

                          product misrouted and not delivered - Comment #3351811 - Image #0
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                            S
                            subramanya18
                            from Bengaluru, Karnataka
                            Feb 13, 2019
                            Resolved
                            Report
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                            Resolved

                            Address: 560054

                            Hello, i have purchased gionee m7 phone, there was issue with the connectivity, people were not able to connect me, frequent call disconnection, wifi issue, and screen hanging. I have audio recording proof of issue of audio. Also i have message from flipkart saying they were not able to connect multiple times. I am extremely unhappy this time, i have purchased 4 phones earlier, never had any issues, this time for a genuine issue i am struggling. Easy return policy is not helping me at all. I will fight legally if not i don't get a resolution. Also will signoff from flipkart permanently as i am totally disappointed.
                            Mar 17, 2019
                            Complaint marked as Resolved 
                            Flipkart customer support has been notified about the posted complaint.
                            Verified Support
                            Feb 14, 2019
                            Flipkart Customer Care's response
                            We will revert on it.
                            Something's wrong here
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                            gionee m7 return - mobile no 9845646443 - Comment #3351697 - Image #0
                            Manish1267's reply, Feb 12, 2019
                            Please solve this problem
                            Manish1267's reply, Feb 12, 2019
                            Please solve this problem
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                              P
                              Pratibha Shipra
                              from Darbhanga, Bihar
                              Feb 13, 2019
                              Resolved
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                              Resolved

                              Address: Godda, Jharkhand, 814133

                              I have been charge for a shipment of books 58/-and 47/-only, but from the same end i have been charged 245/- for another purchase of book however the cost of book was only 549/-. Please justify why i prefer flipcart rather than local market, where i get good discount too. I am not satisfied with your service

                              Shivendu pathak
                              Mobile-[protected], [protected]
                              +1 photos
                              Mar 28, 2019
                              Complaint marked as Resolved 
                              Flipkart customer support has been notified about the posted complaint.
                              Verified Support
                              Feb 14, 2019
                              Flipkart Customer Care's response
                              We will revert on it.
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                                H
                                Hamidbhat
                                from Tral, Jammu and Kashmir
                                Feb 12, 2019
                                Resolved
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                                Resolved

                                Address: Srinagar, Jammu and Kashmir, 190010

                                The courier partner who my parcel was handed to him didn't deliver in my address
                                He reports that area is out of delivery Pincode mismatch

                                On same adresss my other product was delivered by same person

                                I am not understanding what is going on in flip offices

                                Then I contacted him on phone he told i will deliver to you next day

                                But still no action has been taken against him

                                Totally confused his mobile number is [protected]
                                +2 photos
                                Mar 27, 2019
                                Complaint marked as Resolved 
                                Flipkart customer support has been notified about the posted complaint.
                                Verified Support
                                Feb 14, 2019
                                Flipkart Customer Care's response
                                We will revert on it.
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                                  I
                                  inhabit
                                  from Coimbatore, Tamil Nadu
                                  Feb 12, 2019
                                  Resolved
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                                  Resolved

                                  Address: 641002

                                  I urgently required the lg hbs-a100 bluetooth headset with mic as i was going on a long trip. I ordered a black colour headset, but the seller sent me a silver piece. I asked for a return which took the seller 4 days to approve, then 3 days later a replacement arrives which is again the same colour.

                                  So i contacted the customer care and informed them about asking them to send another replacement, now they are refusing to replace the product and only offering a refund.

                                  When asked why they could not replace the reply i got was that the seller did not have stock in black colour. But amazingly flipkart still lists the product as available: https://www.flipkart.com/lg-hbs-a100-bluetooth-headset-mic/p/itmfa99rex6jevvb?pi...

                                  They do not seem to understand how irritating it is for the customer to go through this specially when you urgently need something.

                                  I have refused the refund, i have informed the useless customer service people that i will use all the possible forums to get the right colour delivered to me. All the had to say was happy shopping!!

                                  Lg hbs-a100 bluetooth headset with mic
                                  Color: black
                                  Seller: supercomnet
                                  My orders: od[protected]
                                  Mar 24, 2019
                                  Complaint marked as Resolved 
                                  Flipkart customer support has been notified about the posted complaint.
                                  Feb 12, 2019
                                  Updated by inhabit
                                  I specially do not want a refund because I find flipkart policies are really irritating to the consumer. An earlier issue I had was related to a mobile exchange offer where the delivery man refused to accept my old mobile phone saying it had a scratch.

                                  I told him ok screw the exchange, I will pay the exchange discount. Turns out that there is actually no ways to do that. He took away the phone saying that my order will be cancelled and money refunded.

                                  These kind irritating policies are what has caused this company to never turn a profit in its history. They simply fail to delight the customer and on the contrary always find ways to piss people off.
                                  Verified Support
                                  Feb 13, 2019
                                  Flipkart Customer Care's response
                                  We will revert on it.
                                  Feb 16, 2019
                                  Updated by inhabit
                                  So the latest update on this issue is that I purchased one more piece of the above headset in Black colour, with the cash on delivery option while the older piece is still lying at home unopened. When the flipkart delivery person arrived, I informed him that I need to check the colour, he said he cannot open the box without payment. So I paid him ₹10, 000 and then opened the box only to find that again a silver headset only was delivered.

                                  So I not have two headsets, both in the wrong colour worth 20K lying with me awaiting reverse pick up. It is also worth pointing out that the gentleman from the flipkart social media team was so confident that this time only the black headset would be delivered (almost as if he had packed it himself). So essentially the wrong colour has been delivered to me three times. I am awaiting the 4th wrong delivery in the coming week because the seller simply does not have the stock but continues to list the product on the website.

                                  Even after so many complaints, flipkart has not de-listed the product or banned the seller. I was also informed by the customer care that they do not have the power to de-list the products or take action against the seller, that is a separate team. So only work that flipkart customer care does is issue apologies using templates they have and request replacements and refunds. There is absolutely nothing else that they do.

                                  As of now my refund and replacement for both headsets is still pending with the seller.
                                  Feb 20, 2019
                                  Updated by inhabit
                                  So the latest development as of today is that, the seller has again sent me the wrong colour. That makes it the fourth time the wrong colour has been sent. Now there is no replacement option either. The only option I have is to ask for a refund. Which means that, its now close to a month and Flipkart has still not delivered the correct headphones.

                                  Simply Unbelievable!!
                                  Feb 20, 2019
                                  Updated by inhabit
                                  I just spoke to the customer care and as expected, they said the only option available to them is refund there is nothing else they can do to resolve this issue.

                                  The social media team had promised that they will ensure that the correct headphones are delivered this time, but it seems like Flipkart simply has no control over their sellers.
                                  Verified Support
                                  Feb 21, 2019
                                  Flipkart Customer Care's response
                                  Customer raised a complaint stating that the product delivered was different from what was ordered. We have interacted with the customer and raised a return request with the seller for the refund of the order. The seller has confirmed the refund has been completed on (17th Feb 19). Hence, closing the complaint form our end.
                                  Feb 21, 2019
                                  Updated by inhabit
                                  The real issue has not been resolved, which is Flipkart has wasted three weeks of time and still not delivered the correct headset. Please at least have the decency to acknowledge that you have failed in all fronts and not managed to deliver the product as advertised and sent the wrong product 4 times!!

                                  I still do not have a headset that I bought on your website even after three weeks. What is the big deal in issuing refunds? even a roadside vendor issues refunds for wrongly delivered product. The real top quality customer service would have been if you managed to go out of your way to procure the right product and send it, since you had advertised it wrongly and sold it not once but twice to the same customer.

                                  Also, please be informed that I have received the refund only for one item, not both the headsets. The second headset has not been picked up and the refund has not been processed. Not that I care, but it is better you have patience and wait till that other refund is processed before you close the complaint.

                                  I am never using Flipkart again!!
                                  Feb 21, 2019
                                  Updated by inhabit
                                  This complaint is about two orders not one, both same products, both sent the wrong colour and wrong replacement.

                                  Order 1: OD[protected]
                                  Order 2: OD[protected]
                                  Feb 22, 2019
                                  Updated by inhabit
                                  Email received from Flipkart:

                                  We'd like to let you know that your return request could not be fulfilled by the seller as the reason selected by you while raising the return request was incorrect.Please create a new return request with the right reason so that the seller can assist you with this.

                                  I am still not sure what on earth is wrong with my return request? I received a grey coloured headset instead of black and I have selected that.

                                  I am ordering date 6/1/19
                                  I am received date was 7/2/19
                                  Return policy expired 25/1/19
                                  How can return this product
                                  The item was different
                                  Ordered iron box received in damaged and unusable condition . When requested for return only messages are being sent not the item. It seems the return procedure is not a trust worthy. Be careful.
                                  .
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                                    R
                                    Radhika92
                                    from Gurgaon, Haryana
                                    Feb 12, 2019
                                    Resolved
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                                    Resolved

                                    Address: New Delhi, Delhi, 110075

                                    I purchased an mi smart tv 4a (43 inches) from flipkart in october. Since, then the product only has a name of smart tv in it because none of the applications work on it. When complained, an executive from mi visited me who had zero knowledge of the tv. I infact had more knowledge than him of the set.
                                    It’s been close to 6 months now and none of the applications, netflix, amazon prime, etc work on it. On confirming with netflix, i was informed that their application works on mi. See the irony, i have both, an mi smart tv and mi smart phone, everything works on the phone but not the tv.
                                    The response that i’ve received from flipkart/mi is that these applications are not supported with them, so stupid of them selling “smart” tv’s when these don’t work on them. I would not obviously purchase an expensive smart tv to use youtube on it.
                                    It’s been such a long wait and my issue is not resolved and the resolutions i’m given over the phone by the executives are such vague one’s.
                                    I request people who have faced such an issue also to reply over this post so that it’s taken forward and both flipkart and mi take serious action.
                                    Mar 16, 2019
                                    Complaint marked as Resolved 
                                    Flipkart customer support has been notified about the posted complaint.
                                    Verified Support
                                    Feb 13, 2019
                                    Flipkart Customer Care's response
                                    We will revert on it.
                                    Verified Support
                                    Feb 13, 2019
                                    Flipkart Customer Care's response
                                    Customer raised a complaint stating that the product delivered is not as per the specifications. We have interacted with the customer and informed customer that the product that has been delivered to you is as per specifications. However, for any clarification regarding the brand requested customer to contact the brand. Hence, closing the complaint from our end.
                                    I had order 4 mirror effect nailpaints in flipkart n 2 times they send different nailpaints. Even the color differs from which I ordered. They show 4 mirror effect m twice they send regular nailpaints only one is mirror effect. I as a customer fee cheated twice. Going to complain further .
                                    मैं इस बारे में शिकायत कर रहा हूँ कि मैंने जितनी बार सामान मंगाने के लिए ओङर करना चाहा उतनी बार उस सामान पर cash on delivery वाला mode of Payment का विकल्प नहीं था ।मैं कोई भी online Payment वाला app नहीं चलाता हूँ ।
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                                      G
                                      Guru Satheesh
                                      from Coimbatore, Tamil Nadu
                                      Feb 12, 2019
                                      Resolved
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                                      Resolved

                                      I was ordered realme 2 pro and mi basic earphones on 21/01/2019 and they update order will be delivered on 28/01/2019. But they didn't deliver on that time but i am waiting for another 4 days but they didn't deliver so i cancel my order on 1/02/2019. They update refund will be credited on 08/02/2019. But the amount didn't received on my account but they updated refund completed. My order details below
                                      +2 photos
                                      Mar 16, 2019
                                      Complaint marked as Resolved 
                                      Flipkart customer support has been notified about the posted complaint.
                                      Verified Support
                                      Feb 13, 2019
                                      Flipkart Customer Care's response
                                      We will revert on it.
                                      Verified Support
                                      Feb 13, 2019
                                      Flipkart Customer Care's response
                                      Customer raised a complaint regarding the refund of the order. We have interacted with the customer and informed that the seller has confirmed the refund has been completed on February 08, 2019. However, if the refund is not reflecting, requested customer to contact the bank with the reference number shared. Hence, closing the complaint from our end.
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                                        M
                                        Movie Edit
                                        from Delhi, Delhi
                                        Feb 12, 2019
                                        Resolved
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                                        Resolved

                                        Address: New Delhi, Delhi, 110034

                                        I order lenovo black 16gb order id od[protected] on 1 feb & 3feb delivery date but order not deliver & i call to customer care say that the technical problem due to not update & not deliver also so he said we generate query & ur order is not delivered before 11 feb the order is automatic cancel but order is not cancel & i call today they said technical team contact you but i want my cancel this order contact-[protected]
                                        Feb 27, 2019
                                        Complaint marked as Resolved 
                                        after 18 days cancel my order & after 8 days i got my refund
                                        Flipkart customer support has been notified about the posted complaint.
                                        Verified Support
                                        Feb 13, 2019
                                        Flipkart Customer Care's response
                                        We will revert on it.
                                        Feb 14, 2019
                                        Updated by Movie Edit
                                        No Flipkart all agents said that order cancel approval req send to seller & take 24 hours to cancel but order is on hold & also said technical team contact me but i dont receive any call & please cancel this order & i take this refund not want this product
                                        Feb 14, 2019
                                        Updated by Movie Edit
                                        pfa of this mail today i receive

                                        Verified Support
                                        Mar 15, 2019
                                        Flipkart Customer Care's response
                                        Customer raised a complaint regarding the refund of the order. We have interacted with the customer and informed that the seller has confirmed the refund has been completed on 22 Feb 19. However, if the refund is not reflecting, requested customer to contact the Phonepe customer care with the reference number shared. Hence, closing the complaint from our end.
                                        I had bought go pro hero 9 action camera from Flipkart, which was gift to my sister but when I turned it on it happened to defective one. When I raised dispute to Flipkart they said due to some issue it's showing product is not delivered and they asked for proof like invoice copy, QR code image and product image I gave it after all this they asked me for bank details even that I have but still is not resolved and they are least bothered to help me out.

                                        order status not updated and not delivered - Comment #3824852 - Image #0
                                        order status not updated and not delivered - Comment #3824852 - Image #1
                                        I have not received my order on time, i have been waiting today and the order ID status is not being updated and arriving today msg is being simply displayed... Its totally unfair ... .. its already 7 days today... ! I want my issue to be resolved nd delivery should be made as soon as possible!
                                        My order tracking status is not updated and today it is supposed to be delivered.I have no clue about my delivery status.No update still from flipkart i want it to be resolved soon.What is wrong with flipkart its pathetic.
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