Flipkart Complaints & Reviews

I made below complaint on november 5th 2018 after 18th november, i received the call from flipkart and they promise me will refund in 7 days, and ask my bank details after i sent the details, they simply asking more details, i sent all the required details. After they dont sent any replies and update. I did lot follow ups also. Its marked as resolved please find the attachment of my email conversation with flipkart, they did not close the issue. How they are cheating professionly.

Totaly waste of time and my hard earned money. Please find below conversation with flipkart in emails how they are asking same details in differnt words, still no reply and refund (In the email date and time clearly mentioned.

Od[protected] [incident: in[protected]]

Flipkart you should answer on this issue..

On monday, november 26, 2018, customer support wrote:

Dear customer,

Greetings from flipkart!

Order id: od[protected]

This mail is with regard to amirtharaj's post on social media. As per the telephonic conversation, please write to us with the account details listed below so the seller can refund the amount to your bank account:

1. Account holder's name (Should be the same as registered for the order) -

2. Bank name and branch -

3. Account number -

4. Ifsc -

Awaiting your quick reply!

Regards,
Suvankar samal
Team social media
Your query[protected]:38:14)
Bank account number - [protected]
A/c holders name - amirtharaj j
Ifsc - utib0000083

After receiving a replacement item still i have a same issue i[censored] want to
Check the quality of that item call on [protected] my father's number.

Due to my job i came saudi arabia on 23rd november my saudi mobile number
[protected].
Your query[protected]:22:16)
Bank account number - [protected]
A/c holders name - amirtharaj j
Ifsc - utib0000083

After receiving a replacement item still i have a same issue i[censored] want to
Check the quality of that item call on [protected] my father's number.

Due to my job i came saudi arabia on 23rd november my saudi mobile number
[protected].
Your query[protected]:21:42)
Bank account number - [protected]
A/c holders name - amirtharaj j
Ifsc - utib0000083

After receiving a replacement item still i have a same issue i[censored] want to
Check the quality of that item call on [protected] my father's number.

Due to my job i came saudi arabia on 23rd november my saudi mobile number
[protected].
Your query[protected]:21:22)
Bank account number - [protected]
A/c holders name - amirtharaj j
Ifsc - utib0000083

After receiving a replacement item still i have a same issue i[censored] want to
Check the quality of that item call on [protected] my father's number.

Due to my job i came saudi arabia on 23rd november my saudi mobile number
[protected].
Your query[protected]:14:14)
Bank account number - [protected]
A/c holders name - amirtharaj j
Ifsc - utib0000083

After receiving a replacement item still i have a same issue i[censored] want to
Check the quality of that item call on [protected] my father's number.

Due to my job i came saudi arabia on 23rd november my saudi mobile number
[protected].
Flipkart customer support[protected]:15:09)
Hello,

Greetings from flipkart!

This mail is in regards to the post on social media.

We have been trying to contact you on your number [protected]. However, there was no response.

Please reply to this email if there are any alternate contact number and a convenient time between 9am - 9pm, so that we can arrange a call back to you to address the concern to ensure a prompt resolution.

Awaiting your quick reply!

Regards,
Kashif khadri
Team social media
Flipkart customer support[protected]:15:14)
Hi amirtharaj,

Greetings from flipkart!

This mail is in regards to the post on social media.

We have been trying to contact you on your number [protected]. However, there was no response.

Please reply to this email if there are any alternate contact number and a convenient time between 9am - 9pm, so that we can arrange a call back to you to address the concern to ensure a prompt resolution.

Awaiting your quick reply!

Regards,
Soniya j
Team social media
Flipkart customer support[protected]:36:49)
Hi amirtharaj,

Greetings from flipkart!

This mail is further to your post on social media.

We tried to get in touch with you on [protected] to discuss about your concern but couldn't reach you.

Request you to share an alternate contact number or convenient time to discuss this further.

Awaiting your quick reply.

Regards,
Sitara huilagol
Team social media
Flipkart customer support[protected]:56:42)
Hi amirtharaj,

Greetings from flipkart!

This is in reference to the complaint on consumer forum.

We're sorry for the trouble you had to go through. As discussed over the call kindly get back to us with the below mentioned details so that we will take return request for refund.

1. Bank account number
2. Account holder name
3. Ifsc code

Awaiting your response!

Regards,
Abullise sekerdey
Team social media
Flipkart customer support[protected]:35:39)
Hi amirtharaj,

Greetings from flipkart!

Order id: od[protected]

This mail is further to your post on social media.

We tried to get in touch with you on [protected], to discuss about your concern but couldn't reach you.

Request you to share an alternate contact number or convenient time between 9 am-9 pm to discuss this further.

Awaiting for you quick reply.

Regards,
Tanmaya swain
Team social media
Flipkart customer support[protected]:47:10)
Hi amirtharaj jayabal,

Greetings from flipkart!

Order id: od[protected]

This mail is further to your post on social media.

We tried to get in touch with you on [protected], to discuss about your concern but couldn't reach you.

Request you to share an alternate contact number or convenient time to discuss this further.

Awaiting for you quick reply.

Regards,
Karthik gouda
Team social media
Flipkart customer support[protected]:07:54)
Hi ajaya,

Greetings from flipkart!

This is in reference to the complaint on consumer forum.

We're sorry for the trouble you had to go through. As discussed over the call kindly get back to us with the below mentioned details so that we will take return request for refund.

1. Bank account number
2. Account holder name
3. Ifsc code

Awaiting your response!

Regards,
Barkat ganie
Team social media
Ent: in[protected]]
To: customer support

Flipkart you should answer on this issue..

On monday, november 26, 2018, customer support wrote:

Dear customer,

Greetings from flipkart!

Order id: od[protected]

This mail is with regard to amirtharaj's post on social media. As per the telephonic conversation, please write to us with the account details listed below so the seller can refund the amount to your bank account:

1. Account holder's name (Should be the same as registered for the order) -

2. Bank name and branch -

3. Account number -

4. Ifsc -

Awaiting your quick reply!

Regards,
Suvankar samal
Team social media
Your query[protected]:38:14)
Bank account number - [protected]
A/c holders name - amirtharaj j
Ifsc - utib0000083

After receiving a replacement item still i have a same issue i[censored] want to
Check the quality of that item call on [protected] my father's number.

Due to my job i came saudi arabia on 23rd november my saudi mobile number
[protected].
Your query[protected]:22:16)
Bank account number - [protected]
A/c holders name - amirtharaj j
Ifsc - utib0000083

After receiving a replacement item still i have a same issue i[censored] want to
Check the quality of that item call on [protected] my father's number.

Due to my job i came saudi arabia on 23rd november my saudi mobile number
[protected].
Your query[protected]:21:42)
Bank account number - [protected]
A/c holders name - amirtharaj j
Ifsc - utib0000083

After receiving a replacement item still i have a same issue i[censored] want to
Check the quality of that item call on [protected] my father's number.

Due to my job i came saudi arabia on 23rd november my saudi mobile number
[protected].
Your query[protected]:21:22)
Bank account number - [protected]
A/c holders name - amirtharaj j
Ifsc - utib0000083

After receiving a replacement item still i have a same issue i[censored] want to
Check the quality of that item call on [protected] my father's number.

Due to my job i came saudi arabia on 23rd november my saudi mobile number
[protected].
Your query[protected]:14:14)
Bank account number - [protected]
A/c holders name - amirtharaj j
Ifsc - utib0000083

After receiving a replacement item still i have a same issue i[censored] want to
Check the quality of that item call on [protected] my father's number.

Due to my job i came saudi arabia on 23rd november my saudi mobile number
[protected].
Flipkart customer support[protected]:15:09)
Hello,

Greetings from flipkart!

This mail is in regards to the post on social media.

We have been trying to contact you on your number [protected]. However, there was no response.

Please reply to this email if there are any alternate contact number and a convenient time between 9am - 9pm, so that we can arrange a call back to you to address the concern to ensure a prompt resolution.

Awaiting your quick reply!

Regards,
Kashif khadri
Team social media
Flipkart customer support[protected]:15:14)
Hi amirtharaj,

Greetings from flipkart!

This mail is in regards to the post on social media.

We have been trying to contact you on your number [protected]. However, there was no response.

Please reply to this email if there are any alternate contact number and a convenient time between 9am - 9pm, so that we can arrange a call back to you to address the concern to ensure a prompt resolution.

Awaiting your quick reply!

Regards,
Soniya j
Team social media
Flipkart customer support[protected]:36:49)
Hi amirtharaj,

Greetings from flipkart!

This mail is further to your post on social media.

We tried to get in touch with you on [protected] to discuss about your concern but couldn't reach you.

Request you to share an alternate contact number or convenient time to discuss this further.

Awaiting your quick reply.

Regards,
Sitara huilagol
Team social media
Flipkart customer support[protected]:56:42)
Hi amirtharaj,

Greetings from flipkart!

This is in reference to the complaint on consumer forum.

We're sorry for the trouble you had to go through. As discussed over the call kindly get back to us with the below mentioned details so that we will take return request for refund.

1. Bank account number
2. Account holder name
3. Ifsc code

Awaiting your response!

Regards,
Abullise sekerdey
Team social media
Flipkart customer support[protected]:35:39)
Hi amirtharaj,

Greetings from flipkart!

Order id: od[protected]

This mail is further to your post on social media.

We tried to get in touch with you on [protected], to discuss about your concern but couldn't reach you.

Request you to share an alternate contact number or convenient time between 9 am-9 pm to discuss this further.

Awaiting for you quick reply.

Regards,
Tanmaya swain
Team social media
Flipkart customer support[protected]:47:10)
Hi amirtharaj jayabal,

Greetings from flipkart!

Order id: od[protected]

This mail is further to your post on social media.

We tried to get in touch with you on [protected], to discuss about your concern but couldn't reach you.

Request you to share an alternate contact number or convenient time to discuss this further.

Awaiting for you quick reply.

Regards,
Karthik gouda
Team social media
Flipkart customer support[protected]:07:54)
Hi ajaya,

Greetings from flipkart!

This is in reference to the complaint on consumer forum.

We're sorry for the trouble you had to go through. As discussed over the call kindly get back to us with the below mentioned details so that we will take return request for refund.

1. Bank account number
2. Account holder name
3. Ifsc code

Awaiting your response!

Regards,
Barkat ganie
Team social media

Fwd: od[protected] [incident: in[protected]]
Order id: od[protected]

I bought panasonic mobile p960 delivered on 1st november, the mobile screen is defected and microphone not working properly when i raised the replacement, i received from flipkart customer care and they are explaining about change settings im wondering how settings change the screen quality, they are avoiding to replacement.
The customer care representative saying we cant proceed further and he is communicate like a robot saying same thing again and again without hearing what we are saying

Flipkart blocked my account on november 8th which consists of rs.8999 worth gift card. I have escalated the issue to the flipkart customer care service and to the concerned team, but there is no response from their side. Then i register a complaint on consumercomplaints.in after that the flipkart executives continuously call to me and asking for 48hours, 24 hours time only. But today they call me and said that we are not return your gift cards as you purchase it from merchant site. If this is the solution they told me that on nov 8th itself. But they are wasting my time and i am fully depressed by their answer. I have paid the first emi of the gift card also. I asked the merchant site who provided me the gift card, they also told me that as you are added the gift card to flipkart account we are not help you in this issue. Please help me to get back my gift card or my money. Please do justice for me.

I received the message in the early morning dated 21/12/2018 "you 1st winner flipkart online shopping 1st prize (Mahindra xuv500) amount prize rs-14, 85, 000.00 service charge rs - 8, 500/- contact me - [protected]" and at 10 am i received a phone call from [protected] about winning of prize and share details of bank and others so we credit the same in your account. I allready contacted and raise a complain on customer care number [protected] at 11.20 am. I request customer care and also other department look into matter and take the necessary action against the caller.

This is to inform that i had placed an order for curtains, as our house recently got painted, i had to purchase more curtains. After the order was placed and money was collected after which a message came stating that 10 items for which order was placed is cancelled and that money will be refunded. First of all, it is not correct to take the order and not to deliver. The app. Should reject it as and when the order is placed if it exceeds the limit. My time and money wasted by flipkart. I had spent to three hours for selecting the product. Every thing gone waste. This attitude was not expected from a branded company. Do reply to my grievances.

This product doesn't deserve to get one star also. And the seller are the worst. It seems like an second hand item poor packaging and pathetic service there phone number is ([protected]). I have ordered the bluetooth headset and the battery back up was around 20 min after charging for 8hrs. Then raised a complain for the same same and got a response after almost 1 month regarding the same and they arranged a pick up and exchanged the product. And i didn't use the product for some time when i used the exchanged product it has the same battery life 20 min.
When i raised the complain with the team they are saying its in policy that we can claim the warrant only ones even if the product is under warranty.
Be careful the same amount can be invested on different product rather than on this product.
The technical specification or we can the volume level is really poor and not can affect the ears also. If any body owns the product can go to a test engineer lab and test the product sound quality.

Date of incident from nov-21st-2018
Oder id-od[protected]
Fashionf2 full sleeve solid men jacket
Size l
Colour brown

I was keep on trying to pickup my item which is size and colur mismatch daily i am trying to keep on calling to flipkart team but no proper response. I have raised som many compliants past from one month no luck. Some body is canceling my item for pickup when i asked to flipkart team no proper details they are providing

Eshwar
[protected]

I ordered a product on flipkart which i wasn't staisfisfied with so i had it returned within 2 days of its delivery. I was promised a refund. I had filled in my bank details as well. But a few days later, i received an sms from flipkart asking me to update my bank details as they had failed to process my refund due to insufficient details. So i clicked on the link they had provided in the sms, but it was apparently an expired link. Till date, i am unable to update my bank details and hence no refund of my amount.
Order id is given in the screenshot i have attached.

I have ordered a samsung refrigerator through flipkart first they have cancelled my product without any intimation, and when i complaint about the same they have requested to request again and assured me to deliver the product soon. I have recieved the product within seven days from ordering but i have recieved a damaged product. I got to informed my samsung person who came for installation and unpacked the product. He has submitted his report that my product was damaged and a dent was their on the body of refrigerator. After my daily follo uo it had heen seven days now. My product is lying unpacked and nobody is responding for returning process. Even they are not providing me any return policy. They have replacement or exchange policy. I was ok with that but after 7 days of delivery of product when there is no return, how many days they will take in providing me a new product. I m frustated with pathetic service of flipkart.

Hello
I continuesly msg 4-5days but not get any response also not get any solution. My rs.2907 gift card stolen and theif added own wallet when i said to customer care they said block in 24 hrs today completed 4 days still not solved my issue.. At evng i tried to add gift card in wallet but shown "this gift card belong to other wallet can't add" so please i humble request to please block the card otherwise thei[censored]se that money. And i m going to huge loss..
Thanks in advance 😊

I tried ordering a saree through my credit card and the transaction got failed but the payment was deducted and product didn't get placed. I have the message of deduction of 427 by Flipkart. I again placed the order through cc since I like the product very much. I tried contacting Flipkart through their customer care but could not reach anyone... Neither I could get any help from flipkart app. Just wanted to know what's the procedure of the deducted money to be reversed back?

I got an sms from flipkart informing that i'm the winner of the flipkart lucky contest and i won a tata safari car/inr 12, 60000.When i entered into the link given in the sms i got a number and i contacted them. They told me to remit an amount of inr 8500 as registration fee.The sms was from flipkart lucky contest office at jamshedpur, jharkhand. So i contacted flipkart jamshedpur office through the number i got from their site. They told me to send a screenshot of the sms & i've done it. After 5 minutes the called back and told that that is true and not fraudulant. So i belived and i paid inr 8500 into the account no: given by them(idfc bank).After 5 minutes again i got a message from hdfc bank (i don't know it is true, they told me that that message is from hdfc bank)informing that inr 12, 60000 is credited to my account and i have to pay inr 24, 500rs a transaction charge. I paid that amount also. After that i got a message again from hdfc bank informing again i have to pay inr 38000 as gst & transaction charge. I refused to pay that amount and called them back and told them to transfer my money back. Then the told me that the amount i paid already sent to bank by the company and they don't have any role in that so they can't give my money back. They called me for 2 days. About 15 times a day for remitting 38000rs. I told them don't call back again, i'll not pay this amount. I lost rs 33000 total. I have all the proofs with me. Their id cars, flipkart sms, cash transfer proofs, website link.

These are the website link given by them: [protected]@flipkartonlineluckydraw.com flipkartonlineluckydraw.com

Help me please. Contact me on
[protected]@gmail.com

On 16th November 2018, few hackers breached Flipkart exclusive customers database who had Pay Later facility. The hackers later changed the credentials of my account and booked a mobile phone worth 15000 INR using my Pay Later payment mode. Since they had changed the login credentials of the accounts I was unable to access my account but as soon as I received an email about logins change I immediately informed Flipkart team about via call and as well as on Twitter along with the screenshots.

Flipkart team neither helped me out to get back the access of the account nor they blocked the order made by hackers through my account which got delivered 3 days later on 18th November somewhere in interiors of Karnataka which is more than 1000kms away from my current location.

After 100s of follow up and calls and sharing my govt. ID proofs 3-4 times on 19th December that is after 35 days they gave me the access of my account back with the pending bill of 14999 + 400(late fees) = 15399/- INR and constantly reminding me with SMS to pay this due.

Thefts like this have also been reported in the news. Please see this report https://www.telegraphindia.com/states/bihar/bihar-cops-nab-2-teens-for-stealing-...⇄

Neither I shared the OTP with anyone nor I clicked on any suspicious link. I am too from IT background and I know the internet security and safety very well. This hack happened at Flipkart's end then how I am liable to pay for it? why they are making me go through mental harassment?

I want these 2 actions taken immediately: 1. Remove transactions made on Nov 15th from my account history - including two Oppo phones and trousers. 2. Remove the associated charges from my Flipkart pay later account so that it does not affect my credit score.

I booked a philips qt4005/15 trimmer on 11 dec 2018, and got delivery on 15 dec 2018, and when opened the product we shocked because delivered product was not as per description made on website & it was like second hand product as well as packing cartoon was also not of philips company, then i return this product and i have again received second hand product. I did not expect like this from flipkart so now my request please return this product and refund me as soon as possible because now i can't beleive on flipkart.

I had done a purchase Pepe jeans jacket of RSS. 1199 through net banking sbi, and I cancel my order regarding delayed delivery.but I haven't receive my refund from flipcart. I complain many times but filpcart customer says seller has refund my amount.really I haven't receive my refund still.my order OD
[protected],

From
Kusum giri
[protected]

Dear sir
It is requested to refund the excess amount paid by me for the order ID : OD[protected] and ID : OD[protected] by cash and card on phone PE to Ekart . I am sending screen shots for your reference. Statement show's the amount refunded and credited to my account from Ekart but unfortunate I didn't received any refund. Pls. Check and replay.

I had order (order ID OD[protected] a INFOUS Turbo 5 mobile and received it on 10-12-18.When i start to use this phone i found its touch not working properly ( Automatically turn on its touch screen oftenly )Next day I had compliant to flipkart authority official (through return policy) to replace this phone with good working one. So your official they deny to my complaint against regarding my damaged phone.
Then i got a message like this from your side"'
Return Update: Sorry, the seller is unable to fulfil your return request for InFocus... from your order with order ID OD[protected]. Please check your email for more details.
But still now i could not get any email or a favorable reply...
pls do needful thing as eraly as possibile from your side and keep the reputation name of FIPKART
Thank you
Babu N s
Mob [protected]

Flipkart's website says that the phone should not be physically damaged. My phone didn't have any visible dents, worked perfectly well, no cracks, nothing and they still refused to take my phone saying there are two minor dents. Two minor dents which aren't even visible can't qualify as physical damage. How can you expect a phone to look as good as new? Why would i even exchange it then? This is a pure scam business. Very very disappointed. Moreover, the person they send over just has no idea about anything, he randomly stares at your phone and then at you.

I ordered a mobile phone thru flipkart after that when i am trying to login flipkart. My flipkart login is blocked. The respose received after complaining flipkart was

We'd like to let you know that your recent order has been cancelled as our systems have detected irregularities in the payment method used for this order. We always ensure that the transactions made using online payment methods are authorised and secure; this is for account security. This would also mean that you will no longer be able to login to your flipkart account.
There are gift card worth rs 5000 in my flipkart account and i didn't make irregularities payments so help me to login

I have received a lenovo tab 4 8 instead of realme c1 which i ordered from fliokart.
Order no. Od[protected]
Docket no. Of national consumer complaint.- 1061056
Now i received a message that the seller is unable to deliver the product. Such a negligence is not acceptable from a brand like flipkart.
I request your cell to look into is matter with due concern.
Thanks

My no. [protected]

I have problem with flipkart paylatter account

There is no any due payment on my account.
If I go to account it shows all payment are done

But from previous 3 months I am getting calls & mails from flipkart that you have 178 due of Sept,
Which is not actually

I am fed-up with these calls & mails.
Please stop these harassing call & mails flipkart.

Please check your system problem