Flipkart Complaints & Reviews

My name is priya m the flipkart account holder
My contact number is [protected].
I buy motorola one power mobile. I got the mobile on 17 october 2018. I file a complaint on 18 october 2018 for replacing this mobile.
In this device have many issue like screen not working properly and many time scroll up and down problem. And many others and on this device write android one on back panel its erase halfly.

I ordered Asus zenfone max pro M1 on 14th Oct the expected date of arrival was 20oct but I did not receive and now it is shown in my account status that your order has been automatically cancelled by seller how it can be if I ordered I must recieve it so please receive my order just now I request personally

What the hell is going on??? Its been 10 days since i cancelled the order with
Order id:od[protected] from
Mail id: [protected]@mail.com
And till now i haven't received any refund. Flipkart is getting worse! There is now no way for me to go for my refund! Everytime i call the customer care, they keep on saying that my refund request have been initiated and will be processed shortly. But haven't yet refunded the amount! I am really disappointed! Please do something

Sorry to say bt your delivery boy was so rude when he came for exchnge i tell him to wait only for 30 minutes bt he didn't stay there nd now your website is not receiving exchange requests. One may have some problems at the day of delivery it is your duty toh help us. When i have already paid for that item. This was very bad service atleast give us 3 days some one may have problems. This is not good at all. You hav to check about your services at agartala.

I have ordered product from flipkart on 11 of october 18, my order id od[protected]
Flipkart promise me delivery date 16th october 2018 and product still not delivered. Customer support give me 3 time promise of delivery date 16th october, 17th october, 21st of october all dates failed and still product not delivered.

Please help me to get my delivery

Product name - nokia 6.1 plus
Order id - od[protected]
Price - ₹13499
Problem - seal broken, glue-like thing on the product's back
Date of order - 13.10.2018
Date of delivery - 18.10.2018
First complaint made - 18.10.2018

The concerned authorities are deferring by telling that senior team will contact but there's been no call so far. Also i got a message yesterday that my return request has been rejected because the seller can't fullfil it.

Sir,

Greetings,

Subject: flipkart-ordered iffalcon television-exchange of my samsung television-defect noticed by unprofessional delivery person-reg

Ref: my order with flipkart id order no. Od1 [protected] dated 21.10.2018

I have ordered an iffalcon television with flipkart through online vide in the reference cited above. An amount of rs.27599 (Twenty thousand five hundred ninety-nine only) had been sent through my credit card to the flipkart. Subsequently today (21.10.2108) a delivery person named mr v. Rajesh (Mob no:[protected] from instakart (Ekart logistics) came and inspected my old television and sent a picture of my television display to his manager (Mr aathi thran, mob no:[protected]) and informed me that my old television is not fit for exchange due to its screen display shake.

Then i spoke to the manager mr. Aathi tharan about the present nature of my screen display and the way in which the delivery person took the video. The same is not acceptable because the delivery person sends the shaky video and moreover he shared the video to his manager through what’s app, which will reduce the quality of the original television screen (Old tv) display, this can also be the reason for the manager to inform the delivery person to not pick the television for exchange.

Though the exchange person’s decision of my samsung tv has screen display shake, i cannot see any such point in the flipkart exchange terms and conditions which only clearly says about display checking points as follows: discoloration, spots, lines or static on a part of the screen. Muddles or no display, my old samsung tv has no issues mentioned in the t&c while placing the order.

I have the following issues to be considered on priority and resolved as quickly as possible:

My main intention to buy a new tv is only increasing the size to 55-inch screen, to have a good viewing experience. But for that my old television is functioning nicely.in those circumstances, i could not accept the rejection of my tv by an unauthorized person who is not having any experience in the electronics. This attitude highly hurt me and my values, as if that i am hiding a few facts about the original condition my samsung tv.

Hence i request you to kindly depute an experienced technician along with his id proof to inspect my old tv and resolve my issue by the delivery of the new 55 inches iffalcon tv if my old tv deemed to be fit for exchange. Otherwise, i may please be permitted to send a report on the present condition of my old samsung tv through an authorized samsung service person for the favor of your acceptance to replace with new tv based on the previous terms and condition.

Besides an amount of rs 27599 has already been sent to flipkart account on 21.10.2018. If you are rejecting to replace with the new television the refund amount should be with interest to my account.

But, overall i strongly believe that the outsourced person (Instakart) are not interested in exchange with the old television. I also heard the same issue by a few more customers around me. The flipkart is only luring the customers by the way of announcing a lot of benefits while placing the order but not effecting the commitments.

Hence i request you to kindly bestow your personal attention to resolve my issue and replace with a new tv.

Also, please find the attached letter stated by the delivery person's reason for not picking my old tv

On big billion day sale i purchase a new phone from flipkart and i placed it on exchange with my oneplus 2 phone. I already mentioned over there that the side buttons are not there. Previously the price was showing rs4000 and after giving details of side buttons price reduced to rs3500.
Now after so many days the person came to pick the phone and now he is saying that we cannot take this phone as side buttons are not there. I said i already mentioned this on site and they reduced the price of the phone. But now i dont have my new phone and already i have paid the money. Also the discount in big billion day gone. So flipkart is just making fool o[censored]s. The people working for flipkart are not in sync with each other.

I have received damaged product of samsung on8 mobile it having heating issue too.

I have requested many times with flipkart for refund as it is second incident to me earlier same problem found while bought mi note 5 pro in june 18. So i want refund. However flipkart agreed to replace and send message alert same is shown in website too. But, don't know today they sent message that replacement is rejected.

And while called customer support they replied that we have not received any request from you. It means there is no any trackability for customer complaint..

Please help to resolve my issue..

I had ordered three items from flipkart during the recent sale... One mobile which was supposed to be delivered yesterday but was not... Entire day i waited at home for the delivery but it did not happen and when i tracked it today morn it shows delivery failed due to no response from the customer... I received the second product a full sleeve jacket one day prior... But on opening the parcel the jacket is a different piece from what i ordered and of a different size... What i fail to understand is what kind of responsibility is flipkart holding... When i call your customer care either the system is down or i have to wait for the next working day for the item to be delivered... Where is the accountability... What is the point of sharing tracking details when i can't track the damn product... The courier service is equally clueless as to where the product is... I am extremely disappointed and will ensure that i never buy any product from flipkart again... I will also ensure that i tell my friends and colleagues of this horrendous experience and ensure that they don't associate with flipkart either...in the end i would request if someone from flipkart could give me a status update on my mobile that i ordered and return my money for the jacket or replace it as suitable... My name is kaustab banerjee and my mobile number is [protected]

My product lotto running shoes which was supposed to be delivered on 16th october but it is still in yet to be shipped state.
This is really very unprofessional and disappointing. It was a gift for my brother for durga puja. The puja is over. He is asking me where is my gift. Is it for next year puja.
When asked about the status from the customer support people, they are saying, sir please wait it will be delivered soon and the chat is also closed. I am not even able to chat with them. After dropping so many mails. Once a day they call and tell the same thing to have patience. When asked for any compensation. They are telling that is not possible.
Flipkart has promised to deliver it latest by 16th october that is why i have chosen flipkart. But i'm really disappointed with the service.
I want a compensation from flipkart.

Hell0 flipcart,..

I am kanna rao akkiripi,...

Recently i procured lg 49 inches 4k tv and stabilizer that details not shown in my order list and in that time it is shows from free coins and all but i am not get any thing,...

What happen in my account,...

Plz sort out and update my details...

Regards
Kanna rao
[protected]
Kanna. [protected]@gmail.com

I have ordered usha sewing machine on 14 oct 18 through flipkart that time shows that product will be delivered by 23 oct 18. Today (21oct18) i want to check the status that shows that your product has been delivered on sat 20 oct 18. Actually this product is not delivered and not received by me.
My order id is od[protected]
Please resolve this issue as soon as possible.

I have purchased asus zenphone max pro m1 on 18th october 2018. When i started using this phone. Camera quality is not up to the mark. When technician visited it's soved. But after some time the noise is occurring while taking photos. Flipkart and seller rejected my request 2 times. Image quality is poor then vga camera. I feel like i became fool. I want to return this product any how.

On flipcart i ordered 64 gb pendrive but they ordered sd card when i call them to call center they denied to give pendrive on replecment to sd card due seller mistake i had to suffer i want my ordered any how in for days another i post this mistakes on social media everyware and also legally proceed about this problem as soon as rectify your mistake

I am a loyal customer of flipkart since 2 yrs. They send only one email which is
We'd like to let you know that your recent order has been cancelled as our systems have observed a trend in your purchase history that suggests that the items you've purchased are for reselling and not for personal use.
This would also mean that you will no longer be able to login to your flipkart account.
But i mailed them that i have not order those products for reselling purpose
But they have no given me any reply

I mailed them this
As per you i am using this account for reselling purpose
But due to my father's big profit in his business he told me that i want to give some gift to his employees that is the reason i order those phones

I would kindly request you to unblock my account
As i am regular user of flipkart
You have trusted me so much from give me flipkart plus to flipkart cardless credit services
I assure you that those products were for our end consumption
Kindly unblock my account because it has very good facilities in it like flipkart cardless credit and flipkart plus
I assure you that this account was never used for reselling purpose and will never be used for the same
Please unblock my account because i don't want to miss those lovely services of flipkart
Thank you

Thanks,
Name - sandeep kumar
Email id - [protected]@yahoo.com

The order was placed in flipkart from kolkata.
The package of the product was completely torn, the holder sticky portion was filled with dirt, the stand was fully scratched, the joint pieces were completely broken. The person selling such products should be banned. Strict action must be taken against them. I have never received any such product from amazon.
Worst experience. You take customers for granted. This is not correct. We pay before seeing the product. A feature should be introduced where in delivery boy would make a video if the customer wants to view the product condition before paying for it for those who had bad experiencees earlier

1st flipkart supplied a defective product. Then they refused to replace it. After fighting for replacement they are now delivering it at wrong address & refusing to help me.
Pathetic attitude of customer service team. Even after pleading with them they say they cant help & if you have a problem cancel the replacement & restart the replacement process!

@flipkart this is purely consumer harassment. Biggest mistake of my life to order a smartphone from flipkart. Big billion days is just a joke to make a billion people fools in the name of discounts. I was delivered a defective product which they so called technical expert called non defective. After multiple escalations i got another technical review. This time they acknowledged the defect & promised replacement! Now these guys are doing the replacement at the wrong address! Wow! They will use this as an excuse for replacement failure & then again reject replacement!

Hello sir

Flipkart played big billion days sale for 5 days between 10 october to 15 october wherein they advertised to sell phones on discounted prices (Same did amazon).

I ordered a phone on 11 october 12:30 am midnight which actually prices at 13000 but during sale they showed it is available for under[protected] so i made online payment and bought this.

It has been 10 days and they have not delivered the phone and i have been calling them since 15 october regularly to inform about this case but they say they can't do anything as it is out for delivery as per their system. Please add what can i do from here.

If i cancel the order they will refund the amount but i won't be able to buy the same phone at same price again because now they are showing/selling the same phone at 13000 i am feeling that i have been made a fool.”

Here are some of the details:

Order id: od[protected] registered mobile number: [protected]

Received below message yesterday :

Sorry, our e-kart executive was not able to reach you on phone for shipment fmpp[protected]. Please reach out to the executive on [protected] with pin 124 - valid only for today.

Undelivered: asus zenfone max pro m... With tracking id fmpp[protected] from flipkart.com could not be delivered today. We will deliver tomorrow.

If this can be done today that will be very helpful, please give me pin for today to contact e kart.

This time i was delivered a phone in good condition but the redmi note 5 pro phone was 4 gb ram whereas i paid for 6gb ram. I discovered this immediately after the delivery and called flipkart. They apologised and told me 'seller offers refund' saying 6gb is not in stock. I requested for the difference amount of 2k to be refunded.
I submitted my old moto g4 + as exchange during bb sale and not willing to live without any mobile.

I am surprised how seller truenet commerce is unwilling to take this option. I request you to either replace the current phone with 6gb or refund the difference amount (4gb ram redmi 5 pro costs 2k less than its 6gb counterpart)... Not full refund.
Thanks,
Prasad