| Address: Allahabad, Uttar Pradesh, 211002 |
| Website: www.flipkart.com |
I had bought a mobile phone (Honor 7s, 16gb) from flipkart (Order id: od[protected]. Within first 2-3 days its battery started draining rapidly and also some weird problems started occuring like auto-deletion of contact photos, improper functioning of contact search option, etc. We immediately called customer care and reported about the problem. The customer executive said a technician would come to check and troubleshoot the mobile and if the problem persists, they will refund the money based on the technicians feedback. After few days the technician came and after seeing the problems, replaced the mobile with a new one. After few days the same problems started recurring and so we called the technician again. This time after seeing the problems he said he will share his feedback with flipkart and they will refund the money. Next day, we called flipkart customer service to check when will the pick-up be scheduled for the mobile. We were surprised to find out that the flipkart wouldn't refund the money because the technician had given a feedback that the mobile was working fine and there wasn't any need to refund the money.
We told the customer executive that it is not true, the technician agreed to get our money refunded but the customer executive said he was helpless as in his records the feedback was positive. Since then we have tried to call the technician multiple times but he is not answering any of our calls (Technician name: sandeep, mobile no: [protected]). Also, the flipkart executives are totally ignorant about our story and have closed our complaint based on the technician's lie. There is no transparency at all in this process. This is very annoying and dissappointing. We never expected this from a company like flipkart, have been trusting and buying products blindly from it but this is highly unprofessional. That mobile is useless and we are helpless. Please take that mobile back whether or not you refund our money! It will be a huge favor! This is highly dissappointing!
Nov 30, 2018
Complaint marked as Resolved Flipkart customer support has been notified about the posted complaint.
Verified Support
Oct 23, 2018
Flipkart Customer Care's response We will revert on it.
Even unauthorised transaction happened against our account on Flipkart for an amount of 19000 by someone else On 2nd of October 2018. Where is the company against Flipkart customer service on 3rd of October and they have just replied us that the amount will get refunded back in 8 days but we have not received anything till now.
The are not even bothered to respond on a email as they keep on increasing the resolution time and Everytime we contact to them having zero information about our pending cases and they pretend to register the complaint at first step. More than 19 days passed chasing you but no help received.
FYI
[protected] Forwarded message[protected]
From: Meet Rana
Date: Sat, Oct 20, 2018, 4:41 PM
Subject: Fwd: [Incident: IN[protected]]
To:
Cc:, , , , ,
Dear escalation team,
The below complaint is self explanatory. You are requested to settle the complaint immediately because this is Fraud / unauthorised transaction. The bank Passbokk Statement is attached herewith.
PS: I have tried making the complaint on Oct 3rd 2018 and till today i have been just receiving the fake assurance that fraud team for escalation team will assist me soon with the resolution and almost 17 days passed by keeping the fake assurance given by team instead of a resolution.
Can we expect a resolution and serious action against this complaint.
FYI
[protected] Forwarded message[protected]
From: Meet Rana
Date: Mon, Oct 15, 2018, 2:56 PM
Subject: Re: [Incident: IN[protected]]
To: Customer Support
Hello Team,
I have been sending you emails repeatedly from last one week but not a single response received from you
What is this, is this kind of customer support you offer to the customers ?
We are a victim of a fraud transaction amd no one is assisting us of helping us with the exact status of the refund.
Awaiting for your earliest response on this.
Thanks
On Sat, Oct 6, 2018, 9:58 AM Customer Support wrote:
Hello,
We're sorry to hear that your debit/credit card was used to make an unauthorized payment. The orders have been cancelled and the refund will be credited to your bank account/credit card in within 8 business days as per standard banking procedures.
For account security, we share information only when contacted by a Bank or Law Enforcement Agency.
Please contact your bank to block further transactions and file a complaint with the Law Enforcement Agency.
Hope this helps.
Regards,
Saai Sunil
Flipkart Customer Support
Your Query[protected]:54:36 )
Hi there,
Take this case very seriously as this case is for fraud transaction that
have happened without our permission and we have already initiated the
police case from our end.
You are also requested to do not release the payment / products to the
unauthorised person who had done this fraud transaction and share the list
of products a fraudster tried to purchase.
We need our money aprox 20k back to our saving account. Please let me know
If you need any documents from our side to verify the fraud transaction and
reverse the paid amount back as refund process.
Awaiting for your earliest response and take the strict action against the
fraudster.
PS: I have raised this complaint on the behalf of my father In law as he is
from village and don't know about online shopping. *Attached images are
the bank statement for your reference*.
*Transaction* date and time: Oct 02, 2018 between 1PM to 8PM,
*Card misued *: SBI Debit Card,
Card details: 6074 31XX XXXX 1534
*Amount*: INR 19, 254/-
Transaction amount sequence : 1829,
1829, 1829, 1829, 1965, 1965, 1965, 1775, 1829, 1399, 1399, 1399, 1399, 1399
respectively.
Regards
Mithun Singh Rana
Call : 9 Nine 7 one 4 7 Nine 3 four 7