Flipkart Complaints & Reviews

Dear sir,
Kindly look in to below - poor communication by flipkart.
After many time inform and request but cant refund or replacement till time.
Also corrier can"t return my item after pick up (Home) and cancell my pickup on office.

Mobile handsetsflipkart no refund or replacement.
[resolved] flipkart — no refund or replacement.

1 review
Umesh singh kushwaha on jul 21, 2018
Order id: [protected]

Order id: [protected]

Dear sir,
After above 4 month no one refund /replacement till time.
Kindly look in to in to this as mention below.

Flipkart — replacement/refund not provided still 3 month

Umesh singh kushwaha on jan 6, 2018 mark as resolved
Order id: [protected]

Dear sir
As i many time update and reminder but till time not provide me replacement or refund.
Kindly look into this and do needfull as soon as possible.

Consumercomplaints.in › flipkart › flipkart — replacement/refund not provide me.
Flipkart — replacement/refund not provide me.

2 reviews

Umesh singh kushwaha on dec 13, 2017
Order id: od[protected]

Dear sir,
I umesh singh kushwaha purchase a reebok shoes od no.[protected] on dt 15.10.2017 approx. Rs 7221 (Mrp 12999) by flipkart but recieved a reebok shoes mrp 2999 with diffrent style and colour so i contact flipkart customer care and tell about my issue they say for return request, after many time wait no one come for reverse pick up and automatic cancell reverse pick up 2/3 times.
After many time contact with customer care then they courier guy come and pickup my product but next day return to me my product & saying it is not match with flipkart description and tell me kindly talk and update issue flipkart customer care.
When i re-contact with customer care then say - we update to courier & now pick up compelet no issue but after re-pick up and cancell my pick up after reach on office... Till time my parcell put courier office w/o refund/replacement after copleted approx. 2 month.
Also my account suspended which is i can't login...

Kindly look into this do needfull.. I want refund/re-placement as soon as possible.

Regards,
Umesh
[protected]

Complaint status
[dec 14, 2017] flipkart customer support has been notified about the posted complaint.
Flipkart customer care's response, dec 16, 2017
We will revert on it.
Updated by umesh singh kushwaha, dec 17, 2017
Dear sir,
I will full support to uou and waitinf but kindly do nedfull as soon as possible.
Updated by umesh singh kushwaha, dec 23, 2017
Kindly update me and do needfull...
Why so delay...???
Why not provide me refund or replacement..???
Updated by umesh singh kushwaha, jan 04, 2018
Why not updae me provide me refund /replacement.

Updated by umesh singh kushwaha, jan 06, 2018
Reminder 2

Complaint status
[jan 06, 2018] flipkart customer support has been notified about the posted complaint.
Flipkart customer care's response, jan 08, 2018
We will revert on it.
Updated by umesh singh kushwaha, jan 10, 2018
Why not revert and update me...
Kindly provide us refund or replacement aas soon as possible.
Updated by umesh singh kushwaha, jan 21, 2018
No one could help till time... Kindly do needfull.
Refund or replacement.

Complaint marked as resolved
Feb 24, 2018
Complaint status
[jan 22, 2018]
Flipkart customer support has been notified about the posted complaint.
Verified support
Flipkart customer care's response, jan 22, 2018

We will revert on it.
Updated by umesh singh kushwaha, feb 09, 2018

Kindly update soon...
Why not update me...
Kindly provide me refund or replacement...
Updated by umesh singh kushwaha, jul 20, 2018

Kindly update and do needfull.

Regards,
Umesh
[protected]


Complaint marked as resolved
Sep 4, 2018
Complaint status
[jul 24, 2018]
Flipkart customer support has been notified about the posted complaint.
Verified support
Flipkart customer care's response, jul 27, 2018

We will revert on it.
Updated by umesh singh kushwaha, sep 11, 2018

Kindly do needfull as soon as possible... Its too delay.

Regards,
Umesh

I have booked i phone 7 on[protected] and paid 100% with promise of delivery on[protected] vide order number od[protected] with contact number [protected]
I have contacted flipkart to get resolved our delivery but they are giving date by date which is unethical
We have planned our travel welbefore and just because of them we are forced to cancel and loosing our time and money
Your current issues
Delay in delivery
In progressto be resolved on sat, sep 15th '18, 1:00 pm
Delay in shipping
Resolvedto be resolved on thu, sep 13th '18, 8:48 pm

Dear Sir/Madam

My return request for Redmi Note 5 Pro has been unjustifiably rejected and deceptive communications are being made by the customer care dept of Flipkart to evade the subject matter. There was an inherent defect in the screen with light oozing out of the phone when I received it on Aug 27. The replacement request was placed within 5 days of receipt of the phone (well within the policy) and was accepted after the tech visit on Sep 03. However when the replacement product was sent on Sep 04, the return request was rejected on the ground that I need to mention a case of breakage for the request to be considered. I was at my workplace though tried to have a word with him but he left quickly from my place of residence.

There was a mishap in my family and I was out of Delhi, thus raised the counter complaint immediately on return on Sep 10 but the behavior of the customer care team was highly mischievous and unpalatable. I was being told by your executive, Mr Rohit Sharma on first call that everything is fine and the request will definitely be taken, it’s just that system has an issue so he told me to call after 2 hrs so that the complaint can be registered. My next call, was attended by Mr Aman and he said (after deliberately and playfully putting my call on hold several times & testing my patience) that the counter complaint must be filed within 72 hrs for any action to be taken which came as an absolute surprise for me. The matter was then escalated to Ms Rupali in the team but without finding any solution. She even disconnected my call while I was still talking which was highly disappointing and disrespecting. I am clueless as to where did this clause of 72 hrs came in which I was completely uninformed about earlier and amidst serious personal exigencies I could not call back before 10th when I came back.

Finally I’m being directed by the customer care team to take the phone to the service center which is absolutely ridiculous and disgusting. What would the service center do in case of an inherent defect in the screen of the phone.

This has diminished the value of online shopping with Flipkart in my eyes and raised serious concerns making me believe that faulty gadgets are being sent to the customers with no responsibility whatsoever after sales. The situation has already crossed the threshold of my patience and I am even willing to expose the incidence loudly on social media but thought it would be appropriate to route it through you.

Also enclosed herewith is the following for your better understanding:
1. Snapshot of text message from Flipkart wherein the return request was accepted
2. Snapshot of text message from Flipkart wherein the replacement product was shipped
3. Snapshot of the website tracking wherein return request was approved
4. Snapshot of the website tracking wherein the replacement shipment was cancelled.
5. Snaps of the side view of Redmi Note 5 Pro handset I received with the light oozing out from the sides which reflects an inherent defect.

I would request an urgent attention and a serious intervention from you on this matter at the earliest.

Thanks!

Regards
Varun Suneja
Ph: +91 [protected]

Hi, this is regarding my order OD[protected] and OD[protected] . I cancelled the first order and instead of it, i purchased a second order to gift to my special ones as they like sumsung phones more and unfortunately both the phones are delivered to the given address and accepted as it was a gift and the person was not familiar. I would request to take one order back as i have received both of them which is of no use. Flipkart team has denied to do so as i can clearly see the return policy with flipkart. Would be looking forward to your reply or need to take it to consumer court.

Flipkart.com installation and demo scheduled

Order jouney
Hi customer,

We would like to inform you that we have scheduled your installation and demo for the following item in your order od[protected]. The installation and demo will be completed by friday, sep 14, 2018. Your ticket number for the installation and demo with jeeves consumer services private limited is 8i11-27013flpkrt-6645181.

Thomson b9 pro 80cm (32 inch) hd ready led smart tv

Thomson b9 pro 80cm (32 inch) hd ready led smart tv
Qty: 1

Flipkart.com flipkart.com flipkart.com

K. Simson kamaraj

12:39 pm (6 hours ago)

To no-reply

Hi customer,


We would like to inform you that we have scheduled your installation and demo for the following item in your order od[protected]. The installation and demo will be completed by friday, sep 14, 2018. Your ticket number for the installation and demo with jeeves consumer services private limited is 8i11-27013flpkrt-6645181.

Dear sir,

Why you delaying the installation and demo. I want today or return back send flip kart. Already delivery also late.

I ordered lotto sandal on flipkart. Size is not fit. I didn't use this product. I heard to return, no one came to retake it, but canceled my return, raise consumer compliants no use, more than one week. Didn't accept my return. Just told seller policy and other unnotify details. Lotto sandal are worst. Customer care told i didn't do any from this. And worst customer care.

I ordered honor 10 mobile phone three days back. The charger that came with the phone stopped charging after 46 percent.
I used my mother’s charger still the number phone is not charging properly. It stops for one sec then charge again then stops again then charges again. I want an exchange or refund.
I don’t want to use this defected piece.
I m going to travel in 2 days from now so i hope this issue is resolved before my travel date

There was an offer from flipkart offering cashback of 8000rs when purchasing certain mobile phones. The offer came out in may 2018 and they guaranteed the cashback will be credited back to the account by 30-aug-2018. The cashback was never credited back to the account and upon following up with flipkart they assured that it will get credited in the next few days, the next deadline given was 10-sep-2018. As expected, the cashback has not been credited and after calling their customer support again, the same "we are looking into it, it will come in the next few days" is being repeated by their customer support team.

I feel that the company is dragging this out so that the customers will get tired of following up and give up on the offer which was sold to them and not upheld by the company.

Can some action be taken about this?

Order id: od[protected]
Invoice number # faaafr[protected]

I ordered the product today itself but was unable to change details of the product. Priductry address is not changing! I wanted to change my delivery address as i want to gift this product to someone but i am unable to change the delivery address. Name - divya agrawal phone number [protected]. I want to deliver this product on h. No. 128/12 b. L. Saha road tollygunge kolkata 700053

I have purchased a vu tv on flipkart e-commerce site. When i received the tv, found the picture quality and built quality is sub-standard.

I asked the team to return the tv and refund the amount. So that i can order some other tv having better quality.

But flipkart has denied to refund the amount, though they agreed to replace with same model of tv.
How the other model can have better quality when flipkart service personal said the delivered tv quality is as per vu model standard.

How one can understand the quality of picture ans device unless customer see physically. They should allow the consumer to get the refund amount.

We have order from flipkart for redmi note pro 5 rose gold colour (4gb, 64gb) but received gold colour. When i have requested for return first time it was rejected my request and second time it was taking too much of time and not giving proper answer. Please take immediate action against it

Extemely dissatisfied customer - od[protected]

Despite of my countless efforts, flipkart fails to deliver resolution to my installation issues.
No email communication from flipkart since my last email, no call back from care team as they promised to call by 10th sept, still we didn't get any sort of mails or call regarding installation issue
Why flipkart is selling tv if customer can't install tv by themselves and flipkart is unable to priovide services. My issue is escalated and i have spoken to anoop, sushant and everyone did fake promise that our team will contact you by 10th sept and no called us back.
Worst things happened to me that executive put me in hold in order to connect me to senior executive and disconnect call without being transferring my call. From my number i am unable to make call while all other numbers directing me to flipakart. Sr executives told he is raising an alarm so care team will contact me and other executive next day said that there is no such alarm facility at flipkart. Why so many lies told? What do flipkart expect after giving such bad customer service. I have purchased this tv for my father as i am going out of india and requested flipkart to please get it installed before 10th as. I wanted to check everything before i leave which is my fault. The requested date is 29th august and everyday i have promised that your issue will resolve in 24-48 hrs which never completed.
This is mental torture to my father. That at this age he is dealing with flipkart.
I am not sure if in future i suggest anyone to purchase from flipkart after such bad experience. Even i am not getting responses for my emails. I can't expect such bad bad services after your tie up with prestigious walmart. Flipkart is not even 1% of walmart service level.
I have tried my best to install tv infront of me but no support provided by flipkart since i am going out of country. Since 29th august i have been promised that my issue will resolve in 12-48hrs which never resolved.

Hello team!

I have accumulated total 2, 338 amount and it is already approved. The transaction was on sept, 2017. But still, now flipkart didn't transfer amount to my bank account.

I have already sent several emails to them but nobody replied and resolved the issue. I request flipkart affiliate team to pay the affiliate fee.

Affiliate id - intajzitg
Mail - intaj. [protected]@gmail.com

Thank you

Plz secure our numbers. I m belonging from force. And i am a women too. Ak call aaya jisme usne bola ki aapne fist prize jita hai ak safari car ya 12 lacks cash aapko dono me se kya chahiye. Mujhe pata chal gaya tha ki ye flipkart ki aur se nai h but my concern is that use mera delivery details b pata tha ki 643 ka mera order h to plz aap log carefully deal kare ise ya fir ham legally deal karenge ok hope u understand u r well known company so in sab chijo pe dhya dijiye. Agar aage se aisa kuch hua to next step will not good. Aur haa true caller me uska naam ankita fb show kar raha tha. So plz do something on it.
Thankyou..

Hi, Â

I have purchased samsung s9+ phone on flipkart on 15 mar 2018 with hdfc credit card and there was an offer rs.6000 cashback on hdfc credit card and the cash back should be credited within 5th sep 2018 as flipkart promised and given date is over still i have not received the cash back amount of rs.6000. i raised a complaint to flipkart customer service, they are responding or providing any information regarding issue even after calling many times.

Please look into the issue and do the needful.

I have attached the invoice and offers showed in flipkart.

Thanks, Â
Girish b

Details
Phone: samsung s9+
Order date: 15 mar 2018
3 months emi
Bought from flipkart online purchase
Through hdfc bank credit card
Bought on my name (Girish)
Flipkart order id - od[protected]
Amount :- rs. 47, 690 (After exchange offer)

Hello sir,
(Order no - od[protected]
I had ordered the redmi 5 (32gb, gold) mobile on 02 august 2018. Which was delivered to me on august 06, but there was no mobile in the mobile box. Mobile was missing. I was contacted by flipkart customer care, which was given to me first 5 days but after the expired of deadline, i was given the next time, on the day the return window was closed, my return was rejected, then my on the talk, they talked about sharing my bank details and photo id proof that i also shared,
But since after then i have been constantly making excuses and given a new time. But i did not recover my money nor any positive help after more than 1 month. There is always given a time to time.
I request you please investigate it at your own level with help me get my money back.

I bought a new lenova z2 plus moolam on jan month 2018...But after 3 months i came to know that this mobile does not have warranty and it was already closed by jan month 2018...
Also when I checked with lenova service center they confirm that this was a refurbished mobile or used old mobile ..
After that when I checked with flipkart customer care they are not responding properly...For the below issue already i waited for 10 days from 1st september to 10th september.But no one give any solution to resolve this problem ...
Still you are asking me to wait for 24h, then pls inform what you people are doing ...I think this is worst worst worst service i heard ...
My No : [protected]
If you people rally have stuff in working then this much delay won't happen.

From my view flipkart is only fooling the customer. Selling such worst product and making fool the customer...

I purchased av brand pants from 9/08/2018 after my first wash the product is unstitched and the colour is fully changed. I think it's very old product. I got second time in this type of product in flip art. I have a suggestion to flipkart please don't allow this type of seller to sell their product. Because i value my money very much. I am not a executive person. I am a daily worker. So please value others.

In the product description on the site it was mentioned about deep bass but when I received the product it was stereo based and poor sounding headphones. So I placed a return request on 6th of September 3 days after the delivery and it got rejected on 9th of September. And again I placed a return request on 9th of September and it got rejected on 10th of September. I wanted a refund.

I compaint on 29 july [Incident: IN[protected]]
till now i did not get any response

[protected]
[protected]
[protected]

i buy three gift card but now it shows cards deactivated

order id OD[protected]

plz do neepfull asap

i compaint on 29 july [Incident: IN[protected]]
till now i did not get any response

[protected]
[protected]
[protected]

i buy three gift card but now it shows cards deactivated

order id OD[protected]

plz do neepfull asap