Flipkart Complaints & Reviews

Worst customer service experience.
I had ordered a philips lightning cable from flipkart which was delivered to me on time. However, the cable did not fit my mobile phone. I requested a return of it within a day and i was promised that the product will be collected withi 4 days. However, no one showed up post 8 days too. I kept calling flipkart who told me to wait. And finally, when i had to travel out of the city, i called them again. The customer service told me that he would cancel the return from my side and then once i get back to town, i can request for the return again. I trusted him like most o[censored]s would have done. I did not receive any email from flipkart informing me about the cancellation or the limited time of filing the return again. I got back today morning and called them up again and was told that the period of return is over. However, i was told earlier that mine would be an exceptional case and i will be able to return the item. I do not need it any longer since i ordered for a better wire hoping that flipkart would not be such a pain. But its been absolutely disastrous an experience. Kindly help me in returning the item back and getting my refund.

Hi

Thank you for writing in.

We understand your concern about the 'vu iconium 109cm (43 inch) ultra hd (4k) led smart tv' with the order id: od[protected].

We are sorry for the trouble you had to go through.

We have notified your issue to our concerned team and they will get back to you with an update by september 05, 2018.

Hope you will understand.

Regards,
Jupinder singh.
Flipkart customer support

I have ordered vu iconium 109cm (43 inch) ultra hd (4k) led smart tv' with the order id: od[protected] on
Aug 1st due to some delivery issues it got cancelled. Till now i havent got any refund or no update on my refund status from one month cutomer support is giving some date and tellibg me to wait for resolution
Got fed up by waiting abd worst service from flipkart
Hoping i will receive my refund after raising a complaint here..
Thanks
Sushmitha

Hello,
I have query regarding cash on delivery for my pin code.which I had been ordered by COD only.i have already spoken with Flipkart customer persons, they said like I cancelled/ return more product.that is reason they have blocked my disable COD.
I am a existing customer of flipkart.i have bought so many things but cancelled less product which was very cheap quality and size issue.there is clearly mentione that COD available...

Sir i was trying to order a book
(GATE Computer Science and Information Technology 2019 (English, Paperback, Trishna Knowledge Systems) on flipkart.price is 626 rupees.i made payment from my united bank of india debit card.but when i was looking for my order it showed i have not made any order.but my money was debited from my account.and the bank has sent me a sms.plz help me so that i can get refund.

Sir i ordered dangal navy blue-9 | clymbdangal navy blue casual shoes on date[protected]
Order id: od[protected]
Invoice no: fabbbm[protected]
Gstin:07aafpa9s26p1z9
Pan:aafpa9826
But when i received it i have quality issue so i did return it. But the e - kart exucative said that the image and brand doesn't matching so he can't pic up it so sir plzz help me

I did online payment of rs. 639/- to flipkart for a product on dated 27-07-18, the break up of amount is rs. 501/- paid thru phone pe wallet and rs. 138/- paid thru master card. The payment was made but at the same time the order was not confirmed and i didn’t receive any order confirmation message from flipkart. After repeated follow up with flipkart and phone pe wallet they accepted that payment was done and it will be refunded in 8 working days or so. Everytime i received thia communication but till date i didnt get my money back.
I did written and verbal communication both with flipkart and phone pe. The screenshots of which are enclosed for reference.
Mail reference no. With flipkart
Your query with us [incident: in[protected]]

Communication with phone pe wallet

Dear arun_royal77,
The issue you had raised with us (Ticket id:[protected] is resolved by now. Kindly check and please provide your feedback and comments through the customer satisfaction survey below.

If the issue has not been resolved, please reply to this email and we will help you with next steps.

Sincerely,
Phonepe support team

I need your support to get my money back.

Regards,
Arun verma
[protected]

Hello sir, my name is ayushi kothari. From navsari. I given a order of mobile vivo y71i (16 gb) with exchange of xaomi mi y1 on flipkart on date 30 sep 2018. Order id was od[protected] but they cancelled order without any intimation. When i call on flipkart cc they gave me a reason of bulk order. And order cancelled from seller. And then after they block my flipkart account. Pls. Solve my problem sir.

I buy Micromax Canvas 5 Lite-Special Edition (Maple Wood, 16 GB) (3 GB RAM) with Order id OD[protected]
The Mobile is Faulty & I File a Complaint to Flipkart Customer Care, they didn't respond well till 31 August regarding my Complain & then closed my Request with Reason "Return Deadline Passed"
Flipkart Customer care Calls me for the Same on 03rd September & tell me they raise my Concern to Proper Department, but still now I didn't get any Resolution for my Issue & getting Refund for the Same

I ordered a mi note 5 blue phone with cash on delivery at flipkart on 01/09/2018, my order id was od[protected], my order was cancelled by seller and by cheating and he placed the status on my order history that customer cancelled the order, it is big fraud order was placed by me after a long waiting because this phone is most demanding and it is available for few second for sale by chance i was able to order this phone, i did not cancel my order, customer care said they can not help me regarding cancelled order and they suggested me to do fresh order, flipkart have to regenerate my cancelled order, flipkart have to apologize for this thing and thay have to give me assurance this will not happen again in future

I ordered sparx footwear, i paid through debit card. I got confirmation from bank but i didn't receive tracking i'd and even didn't receive confirmation from your side.
My order i'd is od[protected].
Please send me tracking i'd.
And also make sure to deliver to me at evening.
Around 5. O pm.
Send me ekart logistics tracking i'd of my product. As soon as possible.
Please

I had purchased google pixel 2 phone on 15th may. There was a cashback offer of rs 8000 on the purchase. Order # od[protected]
When i had initially inquired with flipkart, they mentioned the cashback would be processed within 90 days of purchase which makes it 15th august latest.
Its 3rd september today, and i still haven't received my cashback yet.
Have attached a screenshot which clearly shows the offer applied for the order.

This is my 2nd order and 1st return for the reason of different color issue request for that reason flipkart blocked my account and reporting as below

So, kindly solve my problem and continue a good relationship with me

From flipkart

We'd like to let you know that your recent order has been cancelled as our systems have detected an unusually high number of returns in your purchase history. This would also mean that you will no longer be able to login to your flipkart account.

Regards,
Sunita yaragudri
Flipkart customer support

I purchased mobile in flipkart, i got faulty product as usual. I called flipkart and flipkart told be to wipeout the device. I wiped out the device after that am unable login to redmi account becoz wifi and mobile data (Sim) not detecting. I asked for replacement and flipkart sent a technician (Jeevas consumer ltd) and he told he is authorized person from redmi. I explained issue and he contacted thier team and informed we can’t resolve the issue. It’s a faulty phone and he rejected my replacement query. I called flipkart - flipkart removed tech visit and hand to hand replacement - but flipkart wishmaster denied the replacement becoz he don’t know how to retrieve the imei number. I called flipkart again and they mentioned unable to retrieve imei number becoz sim and wireless is not working in the mobile but technician again denied - becoz he don’t know how solve the issue

Flipkart said it was faulty phone, redmi service centre confirmed it was faulty but why i am not getting replacement

I went redmi service centre they told they will repair the handset but they cant replace.

The whole issue started becoz of wiped out the device - flipkart technician advised to wipe out device now flipkart is not providing replacement

What is the purpose of purchasing new phone then???

I have ordered my mobile phone poco f1 on wednesday through flipkart order id : od[protected]. It shows estimated delivery time on 3rd september. But on 2nd september they cancelled my order without any further notice. When i called customer care on flipkart they told me that address u provided is not enough. While previous so many orders i have received on the same address and even they didn't try to me contact regarding delivery. Due to this i have suffered alot and i have faced a huge loss and problems too as i cover 250 km distance to receive my order. Please help as soon as possible

Order ID OD[protected] dt[protected], Invoice dt[protected] for Rs 4073. Adobe is not activating this, since its a pirated version. The order is not showing in history in my flipkart account. The mail ID acknowledging the delivery apparently is no longer in use. But, I have the mail which is sent by flipkart. I request my money to be refunded .

I had purchased the above cited pendrive from flipcart, invoiced by :niki infotech private limited, hyderbad, vide invoice no: s1b4be/15-16/24217 dtd:28/03/2016.
The product has stopped working although the warranty period was 5 years at the time of purchase and still the offer is on.
would you please, advice me to replace the same.
enclosure: scan copy of invoice of the dealer.

This is the new Poco F1 phone that was launched few days ago, I tested the phone found out that it has some major issues. The phone was tested today by a Flipkart authorised engineer who acknowledged that there is a problem and said that the product will be replaced but I want refund because I am not satisfied with this kind of service and Xiaomi is not replying to my posts on the company website.
Order Number:OD[protected]
The issues:
i. Major accuracy problem with the touch screen while using multi touch apps.
ii. Sometimes touch doesn't works when more than 2 fingers are used.
iii. Sometimes automatic touches are registered on the phone which is really annoying
iv. Sometimes strange and loud sound comes out of the phone
v. Fast typing creates problem.

In case the company thinks I am a novice user, I have used atleast 10 phones including Xiaomi Mi A1, Honor 8 Pro, Galaxy S9+, Moto Z Play, Redmi Note series, etc and am a power user with a degree in Computer Science and technology, So I know what I am talking.

I sent them multiple videos about the issue and all the issues were showed to the engineer that I was assigned. At first the engineer said that this is not a problem, he didn't even had the experience but was assigned to me to solve my problem. But, after showing the issue thoroughly at last he acknowledged the problem and said that the replacement is approved and the message for pickup will be sent in a few hours but I didn't heard anything from either of them till now, please take action against this kind of fraudulent activities.

While Playing Pubg:https://www.youtube.com/watch?v=e5K2N6McC_s&t=52s

Multitouch issue: https://www.youtube.com/watch?v=Wdj7jPBwT80

I have ordered a bedsheets from flipkart
I got the product but when i washed it first time, whole colour came out and bubbles formed on cloth,
The materials was probably third class material,
We considered flipkart as good brand and ordered this and what i see today is like fooling all indians.

Basically flip kart don't have any control on their quality as they are supplying directly from someone else which they not even verify who are they and finally we get cheated like this.

My order number is od[protected]

I ordered asus zenfone max pro m1 with exchange offer. The pickup guy came and took photo of my mobile and sent to someone. Then immediately said, he is not going to take the exchange mobile and denied to process the order. I asked him what is the problem as there is no problem with the mobile. But, the guy kept on saying i know there is the know problem with the mobile but as manager told me not to take, i wont take. (He even said, he would buy the mobile offline if i would like to sell him, but not as part of the order as his manager said so) when i told him that i will escalate, he said i can do whatever i want but he is not going to process the order.

And now, i have placed multiple complaints on this. The agent who came did not take the mobile (Which is absolutely in great condition) saying his manager told him not to take the mobile. And when i raised the complaint, one person called and said they updated it as we (Customer) rejected the order. And now the status is updated, exchange product is not working. Is this some kind of rowdies behaviour playing with customers? How can they update whatever they want? During this, my money is blocked in for 15 days. I cannot buy a mobile any where else due to this. This is absolutely ridiculous and insulting customer. I want an explanation about this in written. You cannot take customer for granted and play around.

I have ordered a toy gun from flipkart, from vivaan toy, today i have received my toy gun for which i have paid 374/-, but the product which i received is third class, it's price is approx 70-80/-... Plz take action on vivaan toy, and arrange to refund my money... This type of vendors are not good for your flipkart website, they giving bad product to your customers, which leads to down your site name... Plz take urjent action on vivaan toy who sell worst product from your site...