Flipkart Complaints & Reviews

Hello team,

Led received on 16th evening and i requested flipkart on 16th itself to plan installation on friday or saturday 18th aug’18 because sunday i am not available and further working days from monday to friday will not be feasible for me.
I have been contacting and discussing this from last 2 days and still issue is not resolved.
If customer is giving own its time of comfortable zone and taking follow up so much then why this is ignored.
Since it’s already crossed my comfortable zone i would like to return the product because as explained in each call timing will not match from monday to friday.
I am highly disappointed.

Please arrange return pick up for led and return my money.
If i would have taken led from store they would have done the installation on same day considering customer concern.
But here even after n no. Of call saturday gone waste and i have personal work on sunday then when this installation will be done.

Out of courtesy, it is shown that you don’t value your customer urgency and understand real issue.
It is so disappointing that you do not understand the problem of your registered user and don’t give any solution. Sat. Sunday passed and no response. This is the behaviour high irresponsibility.
I would like give my recommendation again if led is not getting installed today then please cancel the request and take your product back.

Regards,
Savitri p.
[protected]

I bought samsung galaxy on6 mobile today and didn't like the phone due its sleak look which is unable to make my pics adjust in the home screen and its not mentioned anywhere about the condition that it can't be returned and in return option replacement is possible. I don't understand here why there is no proper declaration for return policy. Picture quality is not good.

I have made a purchase through bajaj finserv emi card but then cancelled it due to some issues but after that i had made a similar purchase with it. But on official site and bajaj finserv app, two active loans are showing however, there is only one active loan. Please rectify this issue asap.

Flipkart cancelled order no. : od[protected]

Cancelled loan account statement : 456ecf84393789

Bajaj customer id : 51614996

They cheat with the customers by showing false product online and send bad quality product after that they said the product doesn't belong to them and refuse return. When i request to refund within 10 days according to the policy they cancelled the request and not warned me with any massage, e-mail or call. After that they said your request was cancelled.

I placed an order on sunday, 12th august for a rs 70000 laptop. Order id is od[protected].

The package was misrouted by flipkart and sent to bharuch, gujrat instead of bangalore, karnataka. Still, i understand mistakes happen.

However, flipkart customer support doesn't have the basic courtesy of giving me a detailed update around what happened and when i will get the order. Pathetic.

@flipkart, please respond quickly and let me know what the status is. If the package has arrived in bangalore now, let me know and i will come and collect it. Need it by sunday evening or monday morning max

I have placed an order of redmi note 5 pro. It was to be delivered today. They have missrouted the order two times in same city. And even now they are saying wait for another two days.
I am also ready to pick up order from their hub. But are not even providing me the address for it.
Really not expected this kind of behaviour from flipkart. Really dissapointed.

I purchased mi redmi note 5 pro on flipkart and it was delivered to me on 14th august. I am facing some touch and screen regarding problems like screen get a blue shadow screen sometimes while working. And there is also a overlapping screen problem. Flipkart sent a technician to visit but after i showed him photos and videos captured he did not considered the same and neither flipkart. They balmed me that i might have faked the videos. Flipkart provides us 10 days replacement warranty for product but now they are directing me to go to service centre even when 10 days are not over yet. I am attaching photos captured with the problem and without problem, a video is also attached. Please provide a solution.

I have place order for a washing machine stand and paid the amount in advance. It was supposed to be delivered on 14th aug 2018 but since then couple of times they have only been sending message that the order will be delivered today, but the delivery person calls me and says that he is delivering in a different area and so he will not deliver the product!

I have been calling the customer care and also writing mails to them but the always increase the resolution date. From 14th they pushed it to 18 then 20 and now 22.

I placed an order on 12th of august 2018 with the order id od[protected]
Product details: acer helios 300 i5 (8th gen)
Price: inr 89, 900
Sale price: inr 57, 590 (In exchange of an old laptop)
Seller: retailnet
The product was supposed to be delivered on 17th of august 2018.
Since i was at office when the product was first delivered, i told the customer care & delivery guy to reschedule the delivery to the next day i. E. Saturday, 18th august 2018

I live very near to the flipkart (E-kart)'s warehouse so i went there to pick up the product myself. I was told it won't be possible because their system was facing some issue. But i got my old laptop checked by their executive. (Photo attached. You can see the =ir executive examining the vaio laptop.) it was approved.

I was assured that they've received my redelivery request & i'll have the product before 11am the next day (Saturday 18th august 2018).
So, the next morning around 9:30 am i get a notification from them that the delivery of my product is delayed due to some issues with logistics team.
I tried calling them, but the logistics number assigned is only valid for one day. So, i called their customer care which is very famous for being "helpful & supportive". They said, they've raised an issue. (I talked to them for over 30 minutes).

Around 11am i received an email from them stating my order was cancelled. I called customer care again, after another 20 minutes i was told, the logistics cancelled my order stating "the customer wasn't interested in the product".

I went to their exchange hub a day before in order to get my order early and their delivery guy says the customer wasn't interested. The customer care tells me to place the order again for inr 89, 900. This sort o[censored]nethical behavior from an e-commerce giant like flipkart.

I tweeted to flipkart as well, no response from twitter as well. I have also attached a screenshot of the email i received from flipkart on saturday morning.

No wonder people have started to prefer amazon over flipkart now.

Desirable resolution:

1. If flipkart is going to refund me then i need to be compensated with the extra amount for the same order's current order price or resend the same product with the same specs to me along with the exchange scheme.

Note: i don't want a refund, i want the product i ordered in the first place at the same price.

I have odered two puma bacpack but recived only one. As outside the plastic it was written two & i have already paid for two!??? I dont know y so much of trouble flipkart is giving??? Pl solve it as much as possible! I am not at all happy with the service if my complain is not getting solve will be posting it on twitter very soon??? 😡i am pissed off too much so pl dont check my pateinc anymore and get the work done please

I have purchase a laptop from flipkart. When first time it is come to me it is not working condition. Then i replace it. I think all the life product are faulty.

I suggest to flipkart do not sell product of i life on flipcart. It will diminish the image of flipkart. And resolve my issue as soon as possible.

Laptop daetails

Wx54726/ilife

Hsn 84713010

Gw[protected]

I ordered a honor 9n from flipkart on 10 aug 2018 and the delivery date was 13 aug 2018. On 12 aug they changed the date to 16 aug annd on 13 aug they told me to wait till 21 aug. They are fooling me. I have already paid the amount
My contact no is [protected] i have contacted the customer support they told me everytime to wait and also the product status is not updated from 12 aug it is still showing hyderabad. I have also mailed to grieverance office of flipkart they also not helped me now they are telling to wait till 21 aug. They are not providing a bad service to the customer as they also dont know my phone status.

I have raised an replacement issue and returned the product which was not a genuine product sold by flipkart on the same day of delivery of the product. They say that the agent will pick up the return product from me but where is the so called flipkart agent never comes up till now it had already passed more than a week. The order replacement od[protected] the wish master never comes up to pick up the item on the scheduled time. So never waste your time and money with flipkart. Its hopeless product and hopeless services.

I have ordered honor 9n from flipkart. When n i recieved it i see that the parcel is empty. When i complain about it they reject my request 9 time after that they received a complaint again. After that they blocked my flipkart account. And i was not able to call flipkart. They are talking like a fraud. Please sir help me. I m very helpless now. They are the big business man but i am a poor person. Help me to get my mobile or my money

I ordered a redmi note 5 pro (Black, 64 gb) from flipkart.com on friday (10 august 2018). The expected delivery date was on 14th august 2018.
The package arrived at our nearest ekart aluva hub on monday (13 august 2018) but it was misrouted to ekart kanjoor hub due to some mistake. I went to aluva ekart hub to check if there was any issues and they told me they dont have it there and will deliver to me on tuesday (14 thaugust 2018) which was the promised delivery date. But then the tracking of the order shows it was again misrouted between aluva and kanjoor hubs two more times. During this period they never even tried to contact me. I did receive a sms stating delay in the delivery.
I tried calling their ekart customer care but they always give automated message that all the executives are busy. I tried calling their employee and he took the order id but never returned my calls afterwards or gave me any response.
I have been speaking to flipkart customer care executives and they always keep saying you will receive it the same day. It is 18th august today and i have not received any informative response from them yet.

I went to aluva hub again on 15th as it was where the tracking shows my package is currently and saw it was closed due to independence day. But i saw a lot of packages kept out in the rain. I called them again yesterday and they were telling me the same thing they will deliver by 22nd. Its the 2nd time they are postponing the delivery date. The last update of the product was on 14th and i asked them whether its not their responsibility to check with the seller if there hasnt been any update for more than 2 days. When i asked about cancelling the order they told me it would take atleast 8 days for the refund. I have been asking for cancelling the order since 14th, the first promised date of the delivery and they told me they would deliver by 7pm 17th august and be patient. Now i am in a situation if i cancel it it will again take me another week to get the refund atleast and that is a great inconvenience. By the way the logistics handle the package by now it would be damaged and if i receive it and there are any issues then the seller only provides replacement and that may even take longer.

For the past week everytime i contacted flipkart customer care they would ask me whether to file a complaint and i told them to do so even when i spoke to their senior after a long wait of 10 minutes on hold too i requested to register a complaint. Then the executive i spoke with yesterday told me that they havent registered the complaints till then.

My complaint is regarding the useless customer support of the flipkart and the irresponsible employees of ekart who are unable to deliver me the package even though they have it near me since 13th of august. I had made an enquiry on 13th so when the product is back there they were supposed to notify me instead they kept misrouting it again.. Atleast they could try to contact me if there is any issue.

I need the order cancelled if flipkart can assure me a refund in 3 days or less else if i receive a damaged product on 22nd i need a replacement as soon as possible within 3days.

Please do the needy to solve my issue.

I ordered a honor 9n from flipkart on 7 aug 2018 and the delivery date was 2 aug 2018. On 12 aug they changed the date to 16 aug annd on 16 aug they told me to wait till 21 aug. They are fooling me. I have already paid the amount
My contact no is [protected] i have contacted the customer support they told me everytime to wait and also the product status is not updated from 8 aug it is still showing begaluru. I have also mailed to grieverance office of flipkart they also not helped me now they are telling to wait till 21 aug. They are not providing a bad service to the customer as they also dont know the exact status of phone

Hi,

I placed an order for 2 door wardrobe on flipkart. As mentioned in the delivery conditions, product was expected to be delivered by 13th august (Monday) and installation to be done by 14th august-2018 (Tuesday).
Furniture was delivered on time but installation date was postponed from 14 th aug to 18 th aug (Saturday).
However, on 18th august i got an update saying installation service date is further postponed to 23rd aug (Thursday).

It's really disappointing to see such a pathetic service from flipkart.

I have ordered hemt gr097wht b watch for men and is expected to be delivered this tuesday. Earlier i had selected cash on delivery option but later paid through debit card and was told it needed to confirmed by seller but was confirmed by flipkart by later in midnight message was shown that the payment was unsuccessful and had to be redone with cash on delivery option blocked. I had done it and now it shows paid but i have been charged twice for the sum of rs412.00. Kindly return the money asap as i have monthly commitments and i am a regular customer so this is frightening as if this happens one would be very uncomfortable in using cards for payment option. As a proof i have account statewment aswell.

Respected sir/madam,
This is to inform you that i have ordered webcam & barcode scanner for office use. Order number-od[protected],
My staff & vendor waiting for ordered hardware due to with out hardware we are unable to process of development & installation of application.
After five days flipkart canceled my order without my confirmation.
I have question, if flipkart not able to provide proper & perfect service stop this type of online shopping system.
This is not good...

Dear sir/madam,
Let me fetch your attention that i'd recently purchased a brand new smartphone "asus zenfone max pro m1" worth rs 14999 on 30-july-2018, but unfortunately the phone had some camera, call reception and other major issue due to which i ended up with a new replacement unit of the same model as my phone was under 10 days replacement policy. I received the replacement unit on 6-aug-2018 and now i got 10 days return policy on the same model. But unfortunately when 10 days return policy when ended up, the very next day my phone again started facing camera, call reception and the cellular network data as a major issue. I contacted flipkart they ignored and furthermore they didn't behaved properly as expected. They suggested me some troubleshooting steps but problem still persists and now please help me in getting return.
My order id is : od[protected]