| Address: 500072 |
| Website: www.flipkart.com/account/orders?link=home_orders |
Purchased above order details from flipkart on 9th july & delivered on 16th july wch is supposed to be delivered on 14th july. Opened asap when i receieved and i though product would be best, but quality & all sucks. Worst product i ever purchsed & witnessed. Since thn i was behind flipkart service team, raised return/refund 2 times & cancelled. Terms shud be feasible towrds customers not sellers. Spoked with 2 supervisers, aftr speaking with seller, they raised return & refund request and 2 times return pick up has been initiated & delivery boy num has been shared whom i had tried caling many times, but neither responded nor answered back. Sinc ethen i have been talking with flipkart and no help till now has been done to me. Flipkart services r totally inclined towrds commerciality & inclined towrds sellers benefitting, not to help customers. We buy on the trust of flipkart, not some stupid sellers & this flipkart just obeys sellers rules, not cutomers grief. Amazon has such a incredible user friendly services given by own discretion of executives, but in flipkart, for a small issues resolving, i was behind them for 15 days and still its not resolved. Kindly check and help me in returning that worst product and refund me so that i m not gonna purchase anythg from flipkart again until norms are made user friendly.
Thank you
Sep 13, 2018
Complaint marked as Resolved Flipkart customer support has been notified about the posted complaint.
Verified Support
Jul 30, 2018
Flipkart Customer Care's response We will revert on it.
Below the reply from the Flipkart as:-
Hi,
Thanks for writing in.
We're writing to you about your return request for 'Asus Zenfone Max Pro M1 (Grey, 64 GB)'.
We are happy to know that the service engineer was able to resolve the issue you were facing with the product. Due to this your return request has been cancelled by the seller.
Thanks for your patience while we worked with the seller to sort this out for you.
In future, if you face any issue with the product you can get in touch with the brand/authorised service centre and they'll be able to help you out with any product related support you may need.
The invoice for this product can be used to avail services at the brand's authorised service centres within the warranty period.
Here is the brand support link:
https://www.asus.com/in/support/Service-Center/India
Have a good day.
Regards,
Yashpal Goyal
Flipkart Customer Support
Auto-Response[protected]:30:28 )
Hi,
Thanks for writing to us. We have received your query and will get back to you within the next 24 hours.
[This is an auto-generated response. Please do not reply to this email.]
Thanks,
Team Flipkart
Your Query[protected]:30:19 )
Dear team
I am naveen from delhi i had very serious complaint regarding my order having order no . OD[protected] dated 26 jul 2018
I had purchase Asus Zenphone max pro m1(6gb) in Flash sale on 26 jul 2018, yesterday i get the delivery of it and after using it i got to know the camera quality of the phone. It had dual camera on back having 16mp+5mp with 4K quality video recording and front 16mp, but when i compare the picture quality with my Moto G turbo (2014 edition with 12mp camera) and with Nokia[protected] model with 3.15mp camera) it was too low .
So i call Flipkart customer care for return yesterday itself. As a result today i get call for Tech executive visit for inspection of phone.
When i raised my issue of camera and also told him to compare the image quality of asus phone with the phone i had in my position or with his phone (redmi note pro), then the tech executive told me you cannot compare the camera quality of asus phone with other company phone . For comparison you should do it with Asus phone only, this was childish statement made by him.Everybody in the whole World compare his things with others even the Companies across the Globe and that's how new product idea comes out for betterment of life.
I didn't asked him to compare the phone with Samsung S7 or S9 or with Iphone which was far superior than asus phone, i just want to compare with low or same budget phone. Even when i told to just click image or record video and compare with Nokia[protected] edition with 3.15mp) along with Asus 16mp +5mp camera he again told me the same thing {Bhai i Didn't asked to compare Maruti 800 with Audi car } instead he shows me the other complain of asus phone regarding its camera and tries to convince me saying that all the Asus Phone had same camera problem.
When i check the the flipkart app at 2:30pm it indicate me my return request was cancelled when i call back to customer care the executive she first said dito same thing as told by tech guy to me and hence my return request was rejected and inform me to take the phone to Asus service centre.
Now question arises Why would i prefer to repair my phone which complain raised by me with in 4 hour of delivery?
Why should i go to service centre?
What would about your's 10 days return policy? is it fake just to attract the buyers?
Why would the Flipkart not held liable for providing Wrong Information as my buying based on your flipkart app information?
Why flipkart indulge in wrong practice ?
Again I raised the Return Request and waiting for your response.
Regards
naveen sapre
[protected]
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[protected][protected]
Dear team
According to your email it seems you relly only on the service engineer, if that's so then you should check the feedback sheet which was signed by me in that job sheet I crisp and clear mentioned of my problem which was not solved by his visit. First you should check that sheet, moreover before cancellation of return you would contact me also, but you don't bother about that
Regards
Naveen Sapre