My complaint is still not resolved, and i dont know how is this featuring as resolved..
.
This is with reference to the order placed on 21st june for a voltas AC through Debit Card EMI option. I received payment confirmation from ICICI Bank but no update from flipcart.
When I approached flipcard customer care, I was told it will be updated in 8 hours.
Next day on 22nd when I contacted flipcart, I was assured that my issue will be resolved by by 25thjune 5.30pm and I will receive a call from them.
When I didnt receive any call from flipcart, I again approached customer care, I asked them to arrange my refund and my call was transferred to Mr Rahul in flipcart he gave me a complaint number IN1806221331561486811 & said that you will get your refund by 26th june.
On 26th june too I didnt get any support or call from flipcart, I again contacted flipcart and again I was told that it will be resolved on 26th june by the end of day.Though, Day was already over as it was 7 pm in the evening. I wrote mails and writren complaints too through help centre but the most painful thing is no one from flipcard thought to respond to me regarding issue.
Just now, on 27th june, again I contacted customer care, he (Mr Vivek) also repeated same 2 lines, we have received your complaint and it will be resolved in next 2 days.
When I asked him to transfer my call to his senior he refused .He kept my call on hold for few minutes and then said it will take 24 to 48 hrs to resolve. When I asked him to give me official email id of flipcart to raise my issue, He declined by saying that no such email id exist.
Its been a real menture torture and suffering . I am neither getting my refund nor able to purchase AC from some other alternatives.
The most painful thing is flipcart's Irresponsible and unprofessional way of dealing with customer and poor issue resolving ability which has completely exhauated me.
I dont know to whom shall I approach, so I decided to write to you one last time, I request you to kindly arrange my refund in 24 hours.
If it doesnt get resolved I would be compelled to take legal action against you.
Transaction ID is TX112644516278133000.
Contact me on...
email id
[email protected]
[email protected]
Looking forward to hear positive from you.
Regards
Rashmi Sharma
New Delhi
