Flipkart Complaints & Reviews

Three times in a row, dead product delivery from supercom net seller via flipkart ordering system. Warranties enabled before my purchase. Flipkart team complaints team vanished post raising the issue third time, no proactive followups, noemail updates about case resolution, no pick up of dead product, no refund initiation (Post comittment from complaints department). We have to chase customer care daily & cherry on top, they ask us to go to service centre and fetch certificates from there. Ridiculous and horrendous.

Dear sir,
I have ordered the order of 9th May 2018, and I am facing the problem, is not cooling the AC room properly and I have sent a request for replacement. The technician uninstalled on 20th May 2018 but Flipkart is delaying my replacement for 10 days. Please change your policies regarding replacement. I'm having trouble with AC

I ordered oppo f5 youth on 14th of may with exchange of my old phone (Oppo r7 lite) the product was to be delivered on 17th maythe product came to delivered but while taking back the old phone the delivery guy misunderstood and informed crack in screen, but there was no such damage on phone the delivery guy scheduled the delivery date to next day, later i received a message mentioning the order delivery date changed to 18th may. Then i contacted flipkart customer care and they also confirmed the delivery after verification of the product on chat through photos of the phone. They stretched the conversation for long and just after the offer ended (During which i placed my order), they stepped back and i got a message for cancellation of the product.

I have booked honor 9 lite in sale on flipcart on 16 may 2018. With discount offer on hdfc credit card and by flipcart. I have also apply one more offer to exchange old mobile. The issue is this after booking successfully and after shipped order when your executive came to me he reject my old mobile with minor scratch on back only. He gone back without given product to me. So please provide my product asap because flash gone and i can not avail offer again, and i can pay amount in cash instead of cost of exchange old mobile if he is not interested in old mobile. Company hold my payment not giving product and nor payment. I really want my product so please solve my issue.

Hi

Order id od[protected]

I ordered voltas ac and it got delivered before 3 days. Flipkart assured that they facilitate the ac installation through jeeves. But still date no updates from jeeves and flipkart ppl saying we ll escalate the complaint and issue will be resolved by 28th may. Means still 5 days to go. Flipkart doesn't care about the customers once the product is sold. Max return date given for me jun 1st. If there is any problem how i ll be come to know if it gets installed after 28th. Really it sucks. Pls help to resolve this issue.

I have a gift card having expiry 19 may.. So i ordered a pair of shoes of size 10.. But once i got it, they were big in size. So i raised a request to replace and mentioned size fit issue.. And also mad e a call in flipkart customer care to replace it size 9.. And they assured me you will definitely get the same.. But again they send the same size and again i called in customer care to send the 9 number size... But they told me that will refund your balance.. And i debated for the same that i dont want refund. So plz send me the shoes.. But they told no will initiate refund this time.. As far as they initiate fund in same gift card... It expired.. Now they are not entertaining me..

My flipkart account has been deactivated and now i want be activate it but it is not activating
My flipkart account connected with my mobile no. It is not connected with email and when i enters the mobile no. And password he saw me "account is inactive contact the customer support to reactivate it"
Pl solve this problem..
Email : [protected]@gmail.com

Very poor service, never deliver the products on time in any small district, booked a product for gorakhpur in uttar pradesh on 12 may 2018 but still not delivered, so we suggest never book any product by flipkart for district. This is only for megastars city like (Delhi, mumbai, chennai, calcutta). Today i received a massage your product has been cancelled. Every day i call to customer care executive and asked him you are able to deliver or not, every day he suggested your product is definitely deliver, and i also send mail to customer care and ceo related to this issue, but i did not get any response from both the mail. This is first ceo who is not respond the mail

I have placed order on October 08, 2017 and my Order Id is OD[protected].

That time flipkart have offer of 2000 instant off and in addition 10% cashback up to 2000Rs. for Axis Bank Credit and Debit Card members and they will do cashback to bank account after 3 months.

In this order i have paid through Axis bank Debit Card. and i should get my cashback in January-2018. But still i haven't got any cash back and when i call to customer care they always give different answers.

customer support reply on[protected]
[protected][protected]
We would like to let you know that you palced order in October 08, 2017, you choose COD mode, The offer applicable only credit / debit card at the time of the purchasing the order.

customer support reply on[protected]
[protected][protected]
As discussed, we are sorry to let you know that your order�Redmi Note 4 (Black, 64 GB) is not eligible for the cashback as the offer is not valid on international cards and also applicable on selected cards for further queries contact the bank.

Detail of Axis Bank Account Branch(It is in india)
[protected]
UTIB0003372 - IFSC Code Details
Bank : Axis Bank
State : Gujarat
Branch : Panjarapol
City : Ahmedabad
IFSC Code : UTIB0003372
Branch Code : 003372
Address : Gr Flr Shop No 3 Shivalik Plaza Opp Ama Centre Iim Road Panjarapol

I had purchased this screen Protection plan along with a Motorola G5S Mobile. The mobile was delivered but the screen protection plan was never delivered. Post repeated attempts Flipkart has asked me to contact the third party seller whose number is not reachable. When asked Flipkart to follow up as to why this has not been delivered they ask to check Inbox, Spam and other folders which I have already checked many times but no such email has been received. The order status on the Flipkart account page also shows estimate delivery date as 16th May. When asked why it shows expected delivery date if it has been delivered then they again start saying check your mailbox. I am not getting a proper response for the item that I have purchased and feel robbed of my money.

Flipkart tried their best to make the customer suffer more and that the problem is left unsettled. Flipkart has cleverly made the customer fool in the name of tackling the problem. I had processed an order number od[protected] which was done on 03 my 2018 under the flash sale. When this order was ordered, flipkart was exchanging the old mobile phone in it and giving 1000 rupees more in the value of the old phone. For this reason, the price of this phone was quite impressive. And because the phone was coming for the first time its price was also kept low. This phone was being promoted on flipkart long before it was launched and i was quite eager to take it. I was eagerly waiting for 3 may 2018 and i wanted to take this phone as soon as it was launched. But as soon as the phone came on flipkart, it sold out in a few seconds and after that i tried to get it for several hours. After several hours of effort, this phone came in my flipkart bag and i got all the offers related to it. Like no cost emi, exchanged price and smart protection all offers were successfully availed at the time of placing of the orders. On may 12, 2018, i received the call of delivery boy and he told me that your packet has come, please take it. I told your delivery boy that the address given to the packet which is my office address should come and give the product.

Your delivery boy said that he does not want to pay parking, so this packet has to be collected by me only from the on road parking. When i went down i said to him that you should have delivered only at the mentioned address and you cannot force the customer to take delivery on elsewhere. Even i don’t want any argument but unfortunately i had an argument with your delivery staff on the same. Perhaps your delivery staff did not pay the parking t because of this parking attend was kept asking him to remove bike again and again. Due to this, delivery boy was willing to complete delivery soon.

The matter was not serious until that time and i came to the issue and asked about the product from delivery boy. Delivery boy only asked me exchanged mobile and nothing else.

I gave him the phone and as soon as he was checking the phone, after a few seconds, phone slipped from his hand. As soon as the phone dropped down, some dents were appearing on it and a little out of the volume key was visible. As soon as he picked up the phone from the road, he thought it would be difficult to exchange. He then asked for some more things such as a charger, headset and original box.

But i knew about the exchange process and all these things are not necessary in flipkart's exchange policy. Still i wanted to give him the original box as it was available with me and the rest of the things i did not have. When i told him about the exchange policy, he again examined the phone.

Then he started to say that the scratch on screen is high and i said it has a screen guard on it

And i can remove it now, you will not get a single scratch on the screen. That scratchy screen guard still placed on the phone. All these things which are not part of the exchange policy, maybe he sought so that the delivery could be stopped for any reason. Because it’s clear it was a delivery boy’s mistake and to cover that he was tasking for these things. As i said that i was aware of the process, it was not possible for him to fool the customer. Then he politely asked me to order the new phone as it will not be possible for him to exchange the product as of now. An heated argument started with your delivery boy and few people came to spot and advised him to resolved the issue. I have some people as witness who have seen the entire drama and it can be used as a proof of incident. Finally he fled from the spot by handing me the old phone. Some camera of third. Some third-party cameras might also have been covering the incident; this may include a bank's camera. If possible i may provide you more proof of incident but eyewitnesses for sure. As incident occurs in open so i am looking for more proof to support my case. Straight away incident was reported on flipkart helpline but i was shocked because he refused to register a complaint. Aafter that i had spoken to the next level and explained him all the things finally after a log chat flipkart has taken a complaint and on the same call i was assured by flipkart my order will not be cancelled and it will be reattempt for delivery. I was also assured by flipkart on the same call on 12th may 2018 afternoon order will not be cancelled until appropriate resolution will provided. But i was surprised flipkart hasn't taken any action on the complaint but they cancelled the product and dispatch the same to the seller on 14th may 2018 around 2 am. I have many call recorded conversations with me to support the case. Many deadlines missed by the flipkart to resolve the issue. Since then i am contacting regularly to flipkart at my own and every time a new deadline comes from flipkart. I request you to provide me appropriate solutions. Otherwise i have to take a legal route. As you desired i am attaching exchanged product images without removing scratch guard. First you go through all the recorded calls you may feel that justice is not done with the customer.
I have a lot to write but many things i will disclose after your response. But i have come to understand that this is not all that easy because you are a big company. The way your customer care changes your statement, it seems that you have no credibility. Sometimes the ant also defeats the elephant. You are the elephant. I know it.
I also realize that you have a large legal team that will suppress the voice o[censored]s. But i will fight the battle of my right till the end because the fight is now between truth and lies.

Ashutosh parmar

Hi, i have ordered a voltas air conditioner from flipkart. Delivery date was 23rd may 2018.
We were waiting for our order. It informed to us that order is being delivered by gati courier services. Suddenly on 23rd may when i track my order, it is showing that your order has been undelivered bcoz concerned person not available. This is completely wrong. They didn't even attempt to deliver my order.. If this kind of service provided by flipkart then in near future i will never ever going to trust this e commerce website.. This type of behaviour is totally unacceptable. We have complained on gati. Complaint reference no. Is 33553499

Return approved for items in your flipkart order - od[protected].
Flipkart doing frauds with their customer.
They couier a uncompleted product. Now they said we are not responsible for missing part and ship the product directly by customer to seller because no shippment available. If there is no shippment then how its possible for deliver the product to customer from seller. They are just making fraud with there customer.
And there customer care nd senior level staff behave very rude with me.
Flipkart is today no. 1fruad company.
I will file a legal action against such fake nd fraud company.

Why they are marked my complaint as resolved?

Product: acer predator helios 300, core i5 7th gen
I ordered this laptop on 15th may during the offer day for ₹60, 490. The delivery date was on 22nd may that is yesterday. But on 21 may i received this update saying that my shipment is undelivered due to damage. I tried contacting 3-4 customer support people on flipkart and even one supervisor but they all say "sorry" and it won't be delivered.
Then i decided to make a complaint, and to my surprise a lot of people are facing the exact same issue with the same laptop. I'm trying to contact flipkart through consumer complaints and twitter also but no proper response.
They all say that i have to cancel and reorder. But the offer is no more and now the price is ₹84, 990. Now the delivery date is over, i'm receiving an update that my product is shipped back to bangalore (My location is pune) and moreover the laptop is out of stock now.
I have seen a real lot of complaints with the same issue. It is clear that you are duping us. This product was one of the most advertised during the offer days but this turns out to be a dupe.
I need answers (And the laptop) immediately!!
Regards,
An unhappy and disappointed regular customer

I cannot log into my flipkart account. The compny say that i place a heigh amount of returns but i creat only one return request. I request to return my nike shoes which is larger in size and i can not place a return request they block my flipkart account and iam no longer able to log in. And they sad that reply to our email that we have send to your registered email but i not receive any email. That is all they have done and fraud with me...

I have purchase marq tv from flipkart and same was delivered on 20th may 2018. As per flipkart installation should have been done by 21st may 2018 but there technicians has neither visited site nor done any installation till today and on top of that they are publishing fake message in name of mine that i am asking for rescheduling the installation. Also when message of installation came they gave me number of engineer which was never reachable. From last 2days my issue is not getting sorted and only response getting from flipkart is back end team is working on it. Due to this my dish installation is also on hold and yet no positive feedback from there end. Request you to support on this matter.

Hello, i have ordered an air conditioner of samsung 1 ton from the e-commerce website called flipkart. They've first of all accepted my order assured me that it will be delivered to my address provided. Then the next day i received a mail from flipkart saying my order was cancelled so then i've called the customer support the next day, when i called them they said that i have myself requested the cancellation for my order. Order id : od[protected]
Then, i told them i haven't asked them for cancellation but they didn't heard me at all, at last there was only one option left. Coming here
Kind regards
Date of incident : yesterday[protected]
Email:[protected]@hotmail.com

I ordered Samsung AC on 1 May i got delivery on 14 May already delayed as expected delivery date was 8 May. Then we got wrong indoor unit. As technician came next day i recognized it as indoor unit is of 1 ton and the model number is also different.
We ordered for 1.5 ton model number AR18NV5HL.
But we got different product.
Technicians came for installation packwd the item for replacement and expalined the defect with customer care.
I already made a request for replacement on 15 May. but flipkart approved it on 20 May, again delayed, now pick up needs to be done ther are delaying again.
I am not understanding why you guys are delaying this much. Summer is at peak. Just for approval they took 5 days again for pick up they are taking lot of days.
What we wil do with the ac if the summer goes off.
Kindly deliver the product this week only.
I already told them we are suffering a. Lot. My mother is having cancer she had gone through radiotherapy we need ac on urgent basis.
Flipkart is delaying a lot.
If you guys not able to delivey the right product on time then return it.
Why end user is suffering.
We waited a lot and still waiting.
Deliver the product fast otherwise return it we will buy it from the store as we need it urgently and you guys are not understanding our problem.

Your FLIPKART order is on its way and will be delivered today by DOTZOT agent ([protected]). Please keep Rs. 569 ready. Mark your delivery location by clicking https://dotzot.shipsy.in/r/kaqEY to get better delivery experience. Track: tinyurl.com/yasglpp6..

Dear
I received this message then I contact this agent number but number is wrong and product not received

I have placed order for chemistry book class 12 oswaal but received English for class 11 which considered as meaningless. The delivery boy delivered the article on 22.5.18 but I could not check up the same immediately based on flipkart reputation. Please provide me chemistry book for class 12 as per my order. Here I want to mentioned that the english book oswal for class 11 kept as usual. I want chemistry book oswal for class 12 immediately.