Flipkart Complaints & Reviews

I received honor 10 mobile from flipkart. Next day when i swicthed the mobile on, it was overheating. I simply raised a replacement request. Flipkart executive took 3 days to call me. He explained me the troubleshooting steps and rejected the return request. Next day after doing all the troubleshooting, i again raised request for replacement/return. This time flipkart assigned and engineer to check my mobile. He visited me and made 20 minuted video and recorded the temperature of mobile which was 48 degrees and mobile was very heated at that time. He went back and to my surprise without any intimation to me, request was rejected. I again raised a return/replacement request, again technician came and did the same procedure. This time temperature of mobile was 51 degrees. Again, without any intimation to me, request was rejected.
Then i raised a request for the 4th time for return/ replacement due to the same heating issue. This time neither technician came nor flipkart intimated me, but the request was rejected.
I called us customer care twice to report this issue, but they kept my call on hold for more than 15 mins and then disconnected the call.
Now today i have again raised the return/replacement request for the 5th time, but it seems that now flipkart will not return the phone in their return policy period. High level of harrassment by flipkart, i have made a big mistake buying a product from flipkart. Will never buy again. Poor service, high level of harassment, cheating openly with customers are their main policy.

I have the receording of the flipkart excutive. Do let me know if required.

I paid for a lenovo p2 phone to flipkart and received the phone via order no. Od[protected] on may 5 2018.

I found out that the set given was "out of warranty" product while i have given full payment for a new set. This is outright fraud and illegal.

Flipkart appointed seller was mr. Sanjay kumar from long time fashion (Atletischv). His phone number is [protected]. His address is "behind dynamic house, opposite b block, sector 8, dwaraka. Pan no. Akrpm0476h and gst in nc07akrpm0476h1zt

On may 14, i reported this issue to flipkart,. They told that hand to hand replacement will be done by may 23, 2018. I had clearly told that i do not want refund, i want replacement because i had spent lot of time researching and finding suitable phone for myself. But on may 21, 2018 flipkart appointed seller cancelled this replacement without informing me or without my approval. Reason given was that"product is out of stock"

Again, i launched a complaint for this issue with flipkart. By that time, the phone was again in stock, so they agreed to replace it by may 31, 2018

By may 30 when i did not get any intimation, i looked up seller contact on the hard copy bill of the phone and asked him when he will send the set. Flipkart appointed seller told me that he will not give hand to hand replacement, he will only give phone on receiving prior piece. This is not acceptable and contrary to policies of flipkart. Moreover, this seller has been seen to be unreliable and dong fraudulent actions like giving"out of warranty"phone set.

I again wrote to flipkart regarding this and even spoke with their manager mr. Anshul. But now again they have cancelled replacement citing"out of stock"and they refuse to tell what work has been done for solving this issue. They just try to delay and delay by giving a time and ask to"wait". Latest date they have given is june 15, 2018.

It is clear that flipkart and their seller in cohoots has done this fraud.

I even tried to contact lenovo to follow its policy of"customer should not be wronged"and intervene in this and give a solution just like other manufacturers like xiaomi do. But they have also refused to do anything in this matter. It seems that their sales team may be also be involved in this fraud. Because lenovo has only allowed flipkart to sell these products.

Never buy electronics from flipkart as there is high probablity of"out of warranty" items being sold as new when electronic items are bought online.

I have ordered a mobile phone honor 9 lite saphire on date 03/05/2018 time 13.53 pm of amount 10999/- with my register mobile no.[protected] but oredered has been canceled and amount has been deducted by my credit card and amount converted in EMI mode on seller flipcart . pls solve this problem as soon as possible.

The product which i ordered was supposed to deliver on 30 th may 2018 the product shipped on time and it reached the nearest hub to me on 30thmay but suddenly i got message that product is being sent back to sort facility because it got misrouted.
I raised a complaint but no action was taken the next day prodcut reached other hub and from there as well it was sent back saying misrouted.
On 2ndjun 2018 the product has reached the same hub as it was in the first place and till now was no information from the customer care about my concern.
I am trying to email them but everytime i attach the screenshot it says message sent failed.
I have requested for compensation as well in this regard but customer care are not responding to any such request and only telling the same tracking status what i see on the courier site,

Got a duplicate indulekha oil from flipkart. Got skin rashes and had to go to d doctor. Pls check if indulekha is selling duplicate products or flipkart has got fake dealers of indulekha.Stop cheating d people. This is very shameful for ur companys reputation.Henceforth we'll advice people not to buy the product online from any website.

I have purchased one google home product on 16th may 2018. As a part of purchase i was supposed to get free unlimited subscriptions of gaana and saavn music portals. However this is not yet provided and flipkart is giving various cock and bull stories when i raised the issue with them. Flipkart order id is od[protected], my contact no is [protected]

On 1.6.18, an on line fraud done in my account with oriental bank of commerce, lake gardens branch, kolkata, amounting to rs.1, 543.00 through mobile no. [protected]. Please stop providing service against the amount received by you through fraud transaction and refund me the same. Caller said he is calling on behalf of axis bank, lake gardens branch and he can unlock my sons account with axis bank, which was locked on 1/6/18. My son pursuing higher study at chennai an he is having an account at killers with axis bank.
Ashis bhattacharya/[protected]

I asked for the replacement of battery but couldn't
So ordered for micromax battery and received on 01-june-2018 but this is not supported to my mobile.
Therefore i request to arrange refund it urgently.

Order id: od[protected] item).
Order date :may-28-2018
Rs.540/-
Mobile battery: micromax s302 for bolt s302

Thanking you,

Johnvijay

I placed an online-order with flipkart, for "3 no. S of epson original refill ink t6641" (For rs. 600.00) and "2 no. S of all colors t6641-b, t6642-c, t6643-m, t6644-y (For rs. 1332.00) in a"single order"no. Od[protected] on[protected] at 10:11 pm.

However, suppliers (Ramdev computers, vasai-401208 and technic world, new delhi-110002) have supplied me with only 1 (One) no. Of both these items respectively; and further, wrongly mentioning quantity as 3 and 2 in the invoice (See photos). There is no mention anywhere that leftover items will be supplied lateron. After logging-in in my flipkart account, flipkart too"wrongly"displays that"all desired number of items"have been supplied. I also could not locate any place for"online complaint filing"on flipkart's website.

I hence demand that either"complete number of items (Committed by flipkart) shall be urgently supplied to me, or cost of non-supplied items shall be urgently refunded to be.

I ordered 'apple iphone 7 (Black, 32 gb) from flipkart (Seller supercomnet fssai no[protected] on 13th may 2018 for rs.37098 post discounts and exchange using my hdfc debit card on no cost emi. My order id for the same is 'od[protected]'. I cancelled my order on 15th may 2018 and i got email confirmation from flipkart on the same stating that i will receive my refund by 23rd may but i did not get the refund yet.

So i raised this issue and got ticket number in[protected] which is supposed to be resolved by 28th may. On 27th may i got call from flipkart backend team that they have refunded amount and it should be reflecting in my account and they said they will share refund reference number from the seller which is[protected] and asked me to check with my bank on refund. On checking with bank they confirmed that they don’t see any refund against the given reference number and even sent me email confirmation on the same.
Also my bank even advised me to share my bank statement with flipkart, to ensure flipkart that still there is no refund reflecting in my account. I shared my bank statement as well with flipkart team.

Till date i have not received my refund and bank is processing my first emi on june 5th for rs.4122 and bank confirmed that only when they receive the refund from flipkart they will be able to cancel the loan and if they don’t receive the refund before 5th they will charge the emi and once emi is debited from my account then they said they can’t refund it. I am trying to get update on my refund from flipkart and everyday from may 28th, i get same response that “ my issue will be resolved in 24hours and backend team will contact me.” and also most of the times the executive with whom i talk on phone will say he/she will transfer the call to his/her superior and most of time they will disconnect my call without transferring. Now till today i have not got any resolution or calls from backend team. I have sent plenty of email to the team with all these updates but still they never get back to me. I never expected this kind of service from flipkart.

I do not want to pay emi for product which i have cancelled. Can you kindly help me to get my refund immediately before my bank charges me the emi.

The air conditioner brand :ifb which i got recently like less than a month is not functioning properly. To be very exact the cooling is not that effective as it was in the initial few days. Since it has been just less than a month don't know why it has happened. So i expect to send any professional mechanic to have a look on the conditioner. Would be greatly appreciated if you could fix this issue as soon as possible. Kindly reach us soon.

I had place an order with flipkart on 15-may-2018, which was expected to delivery on 26-may-2018. Which was rescheduled for 01-jun-2018 on 28-may-2018 by flipkart. The whole delivery schedule shown in my account is false. It show that customer had provided no response and on that ground they cancelled my product. But i had been contacted by flipkart delivery team only once on 31-may-2018, on that day i was not able to received my product. Then on 01-jun-2018 i was trying to contact their delivery team whole day and they didn't picked my calls and also not provided any response for whole day. As per my last telephonic conversation with their team on 01-jun-2018 in the evening around 5:30pm they told their office is closed, so i told them i will collect my product on 02-jun-2018, but in the morning i have received a mail that my product is cancelled on account of customer rejection. When i talk to flipkart executive they told they will not help me and i have to place order again at high price. When i asked them about to write a mail that i had not cancelled my product, they also rejected this request

Ac brought from flipkart with promise of installation (Complaint no - in[protected] mr ridham.
But even after a week ac was delivered the installation is pending. Requested customer care of flipkart for installation again and again but every time i was promised that it will be done and they didn't do it.
May pls resolve the same at earliest

24th may 2018 : ordered honor 9 lite from flipkart of rs 11000
27th may 2018 : phone got delivered to me which was delayed by 1 day from their promised date.

27th may 2018 - 29th may 2018 : used mobile and found that there is an battery issue (From 100% drains to 70% in just 2 hrs with no use)
29th may 2018 (Evening) : raised a replacement request against the product by giving all the required details.

30th may 2018 (Morning) : got a trobuleshooting call in which the executive (Lady) advised me to use less wifi and use less apps to improve the performance
After investing rs 11000 for good performanced phone, i am asked to use it less and. I was not satisfied with the resolution provided to me
And hence i made another (2nd time) replacement request after which a technical visit is scheduled at my place for the product.

1st may 2018 (Morning) : an executive from the authorized partner of flipkart (Jeeves consumer service private limited) visited and investigated my phone and
Said that " there seems to be an issue with the battery and he will submit the report to his senior about the issue and a new replacement will be issue for this phone

1st may 2018 (Evening) : i logged-in to flipkart and surprizd to see that my replacement request has again cancelled. I called the customer care and raised the replcement request for the 3rd time.
Let see what happens this time as the customer care has promised me to give the best possible resolution to me.

This was my first experience as a buyer through flipkart and with lot of regrets, i have to say that this was the worst.
I hereby decided not to visit your website ever again and in-case you have the courtesy to understand what the real issue is.
Please find a minute and look back into the previous request i made related to the battery issue of the product delivered to me.

I am surprised that evern after continuos complains regarding the battery of my phone no action has been taken from your end.
I wonder if my request even makes sense to you. With this kind of service, i am left out with only two options either to make a fresh replacement request and expect you to look into it on a serious note and ask for a refund and never again buy anything thing from flipkart. This is nothing less than a harassment that the technician visited my place agreed to the issue and did say that the problem is genuine and he will report the same to his senior but here i see that the request has been cancelled.
Thank you flipkart for making me realize that it was a wrong decision and to buy the product from your website.

My order id — od[protected]

Ekart logistics tracking id — fmpp[protected]

From 31st may 1.58pm my shipment in melmaruvathur (Received at 603319_cb_lmd).. After i dint get any updates from the courier or flipkart.. There is no complaint number in flipkart and i tried the customer care but the cut my call... I already paid the amount via card... I want my courier in right time and make an complaint against the flipkart and the ekart courier logistics... Thank you

I ordered a skagen watch from flipkart on 29 the april which i recieved ln 1st may and when i opened the box. It was empty. Luckily i had made a video recording of. It. Since then i have been trying to. Talk to flipkart customer service but they are not helping me. They even rejected my refund request and nothing has happened till now here is the proof
Part 1 https://youtu.be/dqdQBB5lFR8
Part 2 https://youtu.be/ATM4pUOagT4

Order id od[protected]

My number [protected]
Alternate number [protected]

Order id - od[protected]

Dear sir,

I have purchased ifb top load washing machine through my above order id.

I am complaining through this words because i have received damaged washing machine at both internal drum and external portion and ifb representative also observed all those damages during their visit and the note down on their report (Report attached fyi). So afterthat, i done online return process of washing machine for replacement of new machine and i have been done this process 2-3 times but every time my requested was rejected by flipkart. As, i have received defective product how can iaccept the same. I would like to heighlight one more thing that, as since long period, i engaged with flipkart for online shoping purpoae and i have been purchase lots i. E. Tv & other small items. So, i have purchased this washing machine based on my contious trust with flipkart & i didn't expecting about your such response. Hence, requesting to kindly look into my matter ane resolve it asap to maintain good customer relationship and continous trust..

Thanks and regards,
Jaymil patel ([protected])

Order id od[protected]

I had placed an order for a book on flipkart on may 16 for an amount rs. 396. The payment was made partly (Rs. 300) through an e-voucher and the balance (Rs. 96) through netbanking. Some some technical reason at their end the transaction was cancelled. After complaint i have received the netbanking component of rs. 96. The e-voucher component has not been credited to me.in the last communication dated may 21 i was asked for the e-voucher number which i promptly provided and subsequently i haven informed that my case has been escalated to a higher authority. Now even after 10 more days flipkart is not responding to any email. I have asked them to credit me the rs. 300 e-voucher amount so that i can use it for some other purchase from flipkart.

I have booked an item (Od[protected] aquaguard superb 6.5 l ro + uv +uf water purifier.

The model delivered was aquaguard superb 6.5 l uv + uf and not aquaguard superb 6.5 l ro + uv +uf

I had placed a request to replace the incorrect model (Aquaguard superb uv +uf) with the ro one i. E the one which i actually booked.

I had been calling customer care on a daily basis for the replacement of the item. Had called more than 40 times but still the issue is not resolved.

I always get one answer :"technician visit is going to happen" but past 12 days it never happened and the customer care team keep postponing the date every time i call them.

Iam not sure why for a incorrect model delivered technician visit is required.

Can this complaint at high priority and resolved the same asap.

I have already suffered a lot with this order calling customer care on a daily basis. I would have called 40 times but of no use. Iam not getting any resolution

Not sure what else can be done

Please do the needful at the earliest.

Not sure why you can't go for direct replacement given that you can't arrange for technician visit.

Iam requesting again and again to flipkart customer care: pls pls... Take some action.

I had a bought a tv on flipkart with order number od[protected] for 21163/- through debit card emi. But later cancelled on the same day.
In website it is showing as cancelled but the amount is still getting deducted from my bank account and is active. They have not cancelled the emi conversion. The customer care is not helping me to resolve the issue.