| Address: 411044 |
| Website: Flipkart |
I tried to participate your online sell of mi tv 43". I was very anxious to grab it. On 29th may 2018, sharp at 12 noon, i clicked on"buy" button. System asked for payment mode. I selected credit card. Entered all the required details. Cvv number as well. Then system declared that the item can't be delivered to given postal pin number. I tried to all the possible close by postal pins. I was getting same message. I again started from beginning. Result was same. I tried for pune city postal pin, 411030. Then too the result was same. When i called your customer care center. Explained all the incident to the attendee. As per him, it depends on the seller where the seller wants to sell to item. There is nothing flipkart can do. I'm surprised. When flipkart is doing high campaigning, how the seller can decide the selling area. This means, all the flipkart customers getting cheated. They are just making efforts to grab an opportunity to buy an item. But only because of seller wish, they are not able to buy. For them, it's just waste of time.
I request you to please keep declaring area of sell. At least by this, you can save your valuable customer's time. And keep them away from getting cheated.
Other two points...
The customer care person was not enough knowledgeable to attend queries.
Flipkart mail id and customer care phone number is not available on your site. I searched it by googling. This clearly show that you don't want your customers to reach to you.
Your mail [protected]@flipkart is not operational.
Thanks & regards,
Mpd
Jul 8, 2018
Complaint marked as Resolved Flipkart customer support has been notified about the posted complaint.
Verified Support
Jun 01, 2018
Flipkart Customer Care's response We are sorry, we are unable to find your account details. Request you to get in touch with our customer support number[protected]
