| Address: Ahmedabad, Gujarat, 380054 |
| Website: flipkart |
@Coolpad India
It has been a traumatic experience buying COOLPAD COOL 1. I purchased it last year in July. The instrument within a months' had technical glitches. The micro phone was not working. Submitted to T Touch, HCL service station at Ahmadabad for repair, the handset was received after 1 and 1/2 month.
Again, the device had a problem in Jan 2018. Lower body of touch pad was not working. It was again given to service center for repair on 23 - Jan 2018. After 2 months the device was returned without rectifying the technical error. The job sheet number JS[protected], you may please check.
Barely i could able to use the handset. More than me, it was with your service station, for nearly 3 and 1/2 month. This has led to mental harassment, undue stress apart from investment of time and money.
Today i called your customer care number [protected], the reply was as cool as COOLPAD COOL 1. Saying your handset has been returned with out repair. OMG !! after 2 months the hand set was returned without repair. Mr.Shashank told he will call after one hour, its more than an hour.
Please get the handset repair or replace it with a new one (in working condition).
Harassed Customer !!
May 4, 2018
Complaint marked as Resolved
Flipkart customer support has been notified about the posted complaint.
Verified Support
Mar 21, 2018
Flipkart Customer Care's response We will revert on it.
Verified Support
Mar 26, 2018
Flipkart Customer Care's response We would like to inform you that we tried reaching on [protected], [protected] but we were not able to reach you. We have sent an mail in your registered email Id: [protected]@rediffmail.com, if you want us to reopen the case, kindly revert on the same mail