Flipkart Complaints & Reviews

Got delivered a moto x4 on 12th march-18 (Order id: od[protected], and complained the very next day for replacement as it has network issues leading to call drops. Technician visits 2 days later and in-spite of seeing a very visible issue, yet tells the company that "customer is happy/issue resolved". What kind of service is this? No way was i happy, neither did he resolve anything. You guys are cheating the customers openly. I even raised a complaint regarding the same but till date no update/follow-up regarding it. I again raised a replacement request, the technician assigned calls and tells me that he will come according to his convenience. Are you serious??? It's been a week of me complaining, calling flipkart yet till now i am being forced to use this faulty handset and till now i have no updates regarding my complaints, my issue or anything at all. You guys are cheats and really have disgusting customer service. You deserve to be reported to the police for such harassment.

I have try purchase redmi note 5 pro 4 gb blue color. Flipkart timing 12.00 am but sold out show 11.59 am whathappand this sale only use mobile shop broker and agent not flipkart genwin customers after that sale broker sale mobile maximum price flipkart customer. I longest time customer in flipkart but not certifaid this type business. Very disipointed

Dear sir/madam on 13th march 2018 1 purchase 1 android phone worth of rs. 12, 147 through credit card easy monthly instalment (Emi) at time of ordered emi statement shows the sum of amount 12, 147 is blocked and after 3-4 days it converted to emi. On 16th or 17th march one of the flipkart customer care executive explained after the 1st emi the remaining blocked amount released. The first emi also deducted we received that deducted sms also. Still the credit card remaining amount not released. Now 21st march the flipkart customer care executive told different the credit card amount not released it is blocked.

I have ordered crocs with size 11 but i have received 10 size and the quality is duplicate and the seller is tvesa he is the worst seller on the flipkart and he is telling he will arrange a pickup bit i have been not got any update and now i am leaving country so that's why i will be unable to return the product now please issue a refund on my bank account which is saved on flipkart ends with 15

Myself Wasimkhan Pathan is one of your registered customer.
On March 14 sale I purchased a Honor 9 lite. The original delivery date was
18th March.
Last update was in March 15 which says as packed but the product never got
shipped till today.

On 17th I requested a call back and talked to customer care who assured me
that product will be delivered by the deadline of 18th March. I sent an
email also but till today there is no response sent to me on my email. Only
acknowledgement email was sent but no response was given to my query.

On 18th there was no change in status, I again talked to your CSR and then
was told by 21 I will get my product. I requested to transfer the call to
manager but was disconnected.

Today again there was no change in status from packing. I talked to your
CSR and was told that will get the product by 23. Upon my request to talk
to manager I was told to hold which I did and the hold time was 1 hour and
20 odd minutes and the call was disconnected, I talked just 15 mins earlier
and was assured to transfer the call to manager but after 20 mins I
disconnected the call.

I am asking some questions if you could give me a response that would be
great.

1). Is this the policy of Flipkart to let the customer do all the follow
ups with regards to if there is a delay from your end. Won't you think this
is your responsibility to inform customer upfront.

2). Customer care is just like a show piece to show the world that yes we
have these many no of associates taking calls but the truth is no one is
helping the customers but making mockery of your services thus tarnishing
Flipkart brand image. This way you will end up losing customers to your
competitors.

3). Will I get my product or I should wright off. I am not going to cancel
the order that's for sure. In fact if you delay further I will gift this to
your owners congratulating them for this wonderful experience which they
gave me for buying a product from their dream venture.

4). Strict disciplinary action should be taken against all the customer
care agent who are just doing time pass than solving problem of customers
therefore wasting the valuable money of Flipkart.

I hope I will get a positive response.

Thanks for your patience in reading my lengthy email.

I ordered for a tracks pants of maniaclife and it was worth rs 512. When proceeded to checkout with my phonepe wallet . connecting with flipkart. Flipkart withdrawn 512 Two times from my phonepe wallet rs1024 .
There order was placed for a single products of rs 512.
To get my 512 back I canceled the order and tried. Only 512 have been refunded . and also 1024 They first taken from my wallet. I lost my 512 in the payment.

Problem:seller cancellation of product

My loss:

1. Lost that offer on that product, i purchased
2. 10 to 15 days my money are with you

My early shocking is, flip cart did not take my confirmation about cancellation and refund. They just mail me regarding cancellation and refund status. I don't know the value you people are giving to consumers.

Ekart quirrer service is fraud. Mera product delivery hone ka data tha 14 march likin they avitak mere number par koyi call vi nehi kiya. And mera product cancel kar diya. Quirrer service partner sms kiya out for delivery ka.. Lekin mujhko call vi nehi kiya. Me usko bola usne bola next day delivery hogi. Aisa bolte bolte mera product cancel kar diaya or mujhko call vi nehi kiya... Ekart services ka phone no is [protected] and [protected]

Wrong product delivered
Hi,

I had ordered pureit classic 5 l ro + uv water purifier from flipkart on 1st jan 2018. But yousent me wrong product.
Even after complaining lots of time, youare not responding to my request.
Every time, since last 3 months, you people are only saying just give us 2 days, we will definately fix issue.
And every time cancelling the request.

I added Mi LED Smart TV 4 138.8 cm (55) to my cart in the flash sale and the second I tried to make the payment it went out of stock, I feel let down by Flipkart and i have been trying to get this product from the first sale, the product should be blocked if someone has added it to the cart especially during flash sales.
Registered mobile number in Flipkart : [protected]

Dear,
My name sajda khatoon, i beg to say that my card is used by other person i don't who but i received 2 transaction messages and debit from my account for using pos-flipkart, the date of both transaction is (1) transaction 15.03.2018 time 11:46 amount 10, 999/- (2) 15.03.2018 time 02.57 amount 10, 999/-, both transaction not done by me so i requested you please cancel that transaction and refund me my debited amount. Give me information booking was order to deliver which name and address. I already complain file to bank.
Please take serious action about it and make a transaction secure for all customer. I am waiting for your positive response. For further inquiry you can call me or contact us.

Cardholder name - sajda khatoon
Card last 4 digit - xxxx xxxx xxxx8694
Mobile no - [protected], [protected]
Debited a/c no - [protected]

Hi. I purchased google pixel 2 xl dated 10th march 2018 and suddenly the phone started misbehaving and my all data got wiped out automatically including malfunctioning of the sensors. I have been trying to get in touch with the customer care for replacement of the same but no one is resolving the problem. There is a 10 days replacement policy but flipkart is saying that policy started from midnight of 10th march 2018 even when the product got delivered on evening of 10th march. I have called 6-7 time to speak to their seniors but no one is available.

Please help me in resolving the same as its just 10th day of my phone and flipkart is not replacing the device.

Sir/madam i would like to inform you that whenever i ordered a product it is never been delivered to my address and been cancelled due to unable of delivering the product and this is the seven or eight time that is happening to me so i have to go to another online shopping site to buy the product. This is going to deteriorate your business if there is a shift in customer loyalty. Kindly look into the matter and do your needful.
Thankyou

This is my last n final shopping.. I m doing from flip kart.. U ppl are such an # and u ppl cnt solve an issue of a customer for which u need 4-5 days. U ppl are the worst.. Better put a criteria that if a customer make an order with cod and in between if he/she pays in between with the help of net banking, then the # delivery is going to take one whole year.. Plz dnt give slogans like.. "you are here for your customer. Worst experience

Dear sir/madam
Sir it's me pandey and i had ordered 1 karbon titanium jumboo black 16 gb and i got it on 8th march and using 2 days it have alot of problem regarding sim detection and small signal strength capturing capacity most of the time it shows network but cal connection failed and swith off shows.. And one port sim detection failed... When i contact to customer care and tell about return and refund then they said to me that it can be replaced first time and if issues again in new handest then it can be refunded only.. Then i accept their suggestions and after technician visit it is replaced and i got new handest in 14th march and after using 12-24 hrs it is also behaving like fist product then i had complaints to customer care for refund then they deny their promise and said to me it is required again technician visit i had tell about that i had ordered this product to gift my father who is in varanasi and i am the only son who is in bareilly and my parents are working and they have not time to tech visit and they are not too much aware about android phone but i had requested my father to take a leave for one day finish this work and tach visit on 15th march in 6pm and they gave the phone to technician and tell about the issue but they are only off and on the device and showed right now it's working and prepare their paper work and as soon as he went after some time it's network behaving same as previous then they cal to me and i had connected regularly 2 days in 30 times and technician didn't pick the phone and i had complaints to customer care about this type of take tech visit. They assured me for refund and accelerated my problem to concerned team.. And give me the last time up to 19 on 7pm but it can't and the main problem arrises when the concerned team give me 3 miss cal when mob in my hand then i had lost my patience and talk to customer care about all these then they give the time up to 21march...
Sir i want to say you that this is your policy and customer satisfaction... I had bought this phone on 5th march and gifted to my father.. And now it's 19th and i could not talk to my father on that mobile most of the time it said not reachale and swith off.. And my father is lawyer and there client also said about there phone that it can't be connected most of the time... This your policy this type
You can full fill your customer satisfaction...
Sir i had to much stress regarding this issue pleasure provide me solution as soon as possible.. When you know your product is defected and customer is in problem in last 15 days why you r not return your product and give my refund why you are behaving like this so that no one can trust on your flipcard... When some one gifted any product and after the problem you are behaving like this it's horrible to sustain this problem it's gives mentally stressed to me and i had also spend more time to concern to your executive.. So please refund my money and return your product please..
Return id which is rejected is[protected]
You can check my id and details from this mail. ([protected]@yahoo.co.in) and i had also bought more product but never cheated like this so please for you customer satisfaction policy please resolve this problem and provide me my refund...

Hi team, thanks for this complaint portal.

My orderid: od[protected]
Size which we ordered was "m", it does not fit to me. I complaint that please return it as stuff is very low quality and does not fit.
They said, they can not do any thing as "no return" mentioned.
I said, when this cloth does not fit to me than for me there is no use, so please exchange it, they denied for that as well.

I am fine when clothe materiel is not good, i can compromise with that. But when size is not fit to me, i can not wear it, right.

I just want to exchange size from "m" to "l", so that at least i can wear that.
Please help me out.

Thanks,
Poonam
[protected]

I have order honor lite on March 8th .They have ensured that they will deliver the product within 2 days fro. Date of purchase . I have been waiting for 12 days still the order is not placed . There customer care service is proving poor service . It utter waste of time and if I cancel the order i have to wait for the product for unforseen date .

Hi,
I have purchased bosch washing machine order id - od[protected]
Of rs28299 from flipkart on 6th march and flipkart delivered it on 10th march. Flipkart gave me 14th march as a date of free installation/demo. But it disnt happened. I called and raised a complaint to flipkart. Flipkart told me to wait for 24-48 hours, techincal person will come and install washing machine. On 16th march technical person called me and asked me for rs 1200 installation charges which i denied by saying that flipkart mentioned its free. Then technical person told me to talk to flipkart only i will not install machine for free. Then i again called flipkart custome care and ask them to return product and refund my money asap. Then they suddenly blocked my account and told me that due to high number of returns my account has been blocked and i will not be able to login again in future.
Continuously i am callung flipkart every day to unblock my account and provide me free installation and demo as promised on there site and they are sating that they cannot do anything, talk to concern team by mail only. When i dropped them mail they are replying same thing again and again that my account has been blocked by them due to high bumber of return request.
Tipl now i have raise many complaints to flipkart but no response from flipkart team.
Incident ids are
In[protected]
In[protected]

Please help me in getting my hard earned money back from flipkart. They are totally fraud to me. I was suffering from last 10 days and didnt got any resolution yet.
Please do needfull and help me to get out this problem.

REPLACEMENT
CheckSums 11036 Magic Dry Bucket Mop - 360 Degree Steel Spinner for Wringing With 2 Super Absorbers for Home & Office Floor Cleaning- Blue Mop Set
Color: Blue
10 Days Replacement
Seller:
THUNDERFIT
Ordered
Packed
Returned
Shipped
Your item has been returned
Mon, 4th Dec
10:16 pm
Your item has been returned
₹972?

NEED HELP?

Delivery expected by Sat, Dec 9th '17

Sir,
Order id
Od[protected] item)
Order date
Tue, mar 6th '18 3:37 pm
Total amount
₹42, 099through cash on delivery

This product was damaged on arrival itself. I requested for replacement.2 times it was rejected without mentioning the reason. Third one was not yet dispatched. I contacted flipkart customer support around 38 times in connection with this issue. Please take steps to replace this product or otherwise i want my money back.