Flipkart Complaints & Reviews

I returned an item to flipkart on 17march 2018. And got a message that they are processing refund for the order. But till now i didn't get the refund. I have called several times to customer care and they are saying that from there end refund is completed. I have complaint through mail as well but didn't receive any proper response. These people are just fooling customers.

Sir,
On 23.3.2018 at about 11.30 i have received my order id od[protected]. I gave order for kanak (Shree sugandh) incense sticks only. But you have sent another incense sticks. I know kanak sticks smell. Previously you have sent also. But that received incense sticks are not kanak. Shree sugandh cheating me. There are so may on line shops are there, i am very confidence of your fliplart/com.in this connection, i want to return the incense sticks and arragne what i asked (Kanak). Please intimate me.
N. V. Narasimha charyulu
Pa to general manager telecom
Anantapur.

My email id :[protected]@gmail.com
Mobile number: [protected]

And my problem is i am unable to update my password.

Last few months my account not opening. I used my old username and password. But it was not opening.

Then i used forgot button and then received code.

Entered the code successfully.
After that it was asking please set a new password.

Then i entered new password. But it was showing "unable to update new password please retry".

That is the problem i am facing so please solve my problem as soon as possible.

I have requested for the return of the phone which i recently purchased on 22-mar. I raised the request for return on the date of 25th. But the request is rejected without even notifying me by the considering f techie visit fake confirmation about the resolution. My product has battery draining issue as well as takes long time recharge the battery (5-6hrs). Customer care people are not ready to listen to customers. They talk only about their policy. This is really frustrating. It is an indirect force to a customer to use a faulty product. It is all in their blaming game (Seller rejected, techical issue etc)

Order id: 0d[protected]
Date : 20th march 2018

I was order brother inkjet pro single color ink (Black) on 20th march 2018. And flipkart give me some not reliable different product and different color ink instead of brother ink. So i call and return this item on 22th march 2018 and seller give me for second time give me different product. Than i complain in flipkart. So he told me we give you refund. Means flipkart show some item and give different item. Please show this below different item

I need to return the product i purchased through flipkart. The shoe i bought was not good and doesn't fit me. I tried to return the product but it is not taken back although i had the bill with me. I need flipkart to take immediate action on this. Im completely out of my satisfaction with flipkart nowadays with these kind of response. Hope this will be taken into consideration as soon as possible

I bought an acer nitro 5 gaming laptop paying 55000 rs from flipkart. I received a faulty product and i requested for a replacement. Day before yesterday received the replacement and the screen had black and white spots on the screen. I really don't want to continue following up this anymore i called the customer care for 5-6 times yesterday. All of them agreed to put a refund. And every single time, it got rejected by the seller. I don't know if the amount is not that big for the seller. For me it's a huge investment and i need to get my money back. Please help me out with this here.. Or else i might have to seek legal help.
Thank you

It was so embarrassing that the book i purchased cost me higher than the printed one. They charged me rs. 545 (500 for book and 45 rs. For delivery charges) and when i opened the packet the books costs 460rs. I was shocked how they can charge sum of money above the mrp. From that point i returned the order and file a complaint against this company.
Please look out this issue.

I have place the order macroman m-aeries men's trunk from the flipkart company which is not delivered by the courier services on their given time. And it has been returned. There was a lot of trouble for me. This has happened through ekart courier services. And he has added no response from customer's tagline. While this has not happened. This means that strict action should be taken.

I have bought skull candy earphones from you site on the date[protected] and they have one ear warranty. And now one of the ear piece have stopped working the voice is audible only from one ear piece!!!. What should i do now. It was working till now and then i was not using it for five minutes and afterwards when i played a video it stopped working the audio is audible only from one ear piece

Bought two honor 9 lite on 14th of march, 2018 which where delivered on 15th of march, 2018. When we tried to setup both phones we noticed that one of the phone had yellow display and submitted a request for replacement on 16th of march, 2018 on flipkart. The return was first rejected and after we called the customer they setup an service visit at our place. The technician came at our place on 20th and told us that it is hardware issue and cannot be resolved by troubleshooting and we should request flipkart for replacement. There was a replacement showing on our flipkart account which was supposed to be delivered on 21st march, 2018 but it was cancelled after the visit of the technician. When we called the customer they told us that the technician had marked the problem resolved and hence the replacement was cancelled. They told us to visit service centre to which we denied because it was newly bought phone and we wanted a replacement and not serviced phone. They told us we will be contacted by an senior executive before 24th march, 2018 and we still await his call.

I have ordered redmi note 4 mobile through online on 14 march 2018 and received the same by 17 march 2018.
After starting the phone i found that hanging problem in device. So immediately thought to return the same. But through flip kart not able to return. So i have raised the complaint through flip kart. But they told for device related issues contact service provider and no replacement will be there. But in that seller policy the seller has mentioned that for damaged product 10 days replacement is available. My device not working properly. So it may be damaged product only. My problem not yet resolved. Please help

I got a faulty/ damaged product on 19th of march around 4 pm, so i called the customer care and told them about this and they arranged a pickup or a replacement for, i don't know what they did, they also told me the product will be replaced till 22nd march, but what actually happened is the pickup guy arrived at my house at 6 pm at the same day of delivery and also told us that it will be replaced soon. I wasn't home at that time, my mother thought that he was the guy who was here to replace it, so she gave it and took her sign and left. On 21st march the guy arrives for the delivery of the new product. He asked for the old product and as i told him that it has been picked up, he told that none of our guys picked that up and also we weren't told as such. The customer care says that they called head of the delivery company and checked the details that if the product picked up. The head guy said that we did not pick it up. Now, if the replacement request call was just between me and the customer care and the delivery guys, who else would know that i requested a pickup or a replacement. The guy who was here for the pickup, as my mother told me, had a shirt on with a "... Kart" that means the guy was from some delivery company and he did not report to his headmaster. Love the way the people work, and the way they say that i should check again with the guy who picked up. Who other than the people in the system would know this much information and reach at the exact time when the complaint was registered. Thanks customer care for this support, never willing to buy something online again!!!

Hi team,

I am promoting flipkart using their affiliate program. I am new to it and i have one pending payment for my account. Despite of providing all necessary documents, the account is still not verified. Also am unable to haven't received any response from them. Could you please help me with this.

I dont know what they are actually doing, they didn't reply to me after dropping too many mail.

I was promoting their website by producing many traffic to their website.
But they are not verified my account due to this i didn't get any pay from flipkart company.

Thanks and regards
Naresh

I have ordered iphone se silver 32 gb mobile through online on 15 march 2018 and received the same by 16 march 2018.
After starting the phone i found that in the edges of device touch not working properly. So immediately thought to return the same. But through flip kart not able to return. So i have raised the complaint through flip kart. But they told for device related issues contact service provider and no replacement will be there. But in that seller policy the seller has mentioned that for damaged product 10 days replacement is available. My device not working properly. So it may be damaged product only. Anyway i have contacted apple online support for this issue and have spent more time for this issue. After that also my problem not yet resolved. Apple online supporter told that directly go to service centre to resolve this issue. But the apple service located (Pondicherry) very far away from my place (Karaikal) (130 kms approximately). So again i need to spent my time and money. Already because of this issue felt irritating and tensed. I have contacted apple service provider pondicherry they told that first we will inspected the device and any fault means we will send device to apple head office. You may be received replacement for this device or replacement for defective spare part for that device. But that also take some time. You have to come again to collect the device.

Hello sir,
I am anand dwivedi. I have purchase "adidas galactus 2.0m" on 16 nov 2017 with order id "od[protected]" my shoes has damaged with in 3 month and i paid 1750rs. I am asking is it a good way to decieve the customer, i paid so huge amount and the service i got is totally bad, it is bad thing and flipkart has lost one customer i will never prefer flipkart again and not suggest any one to shopping using flipkart.

Thanks

Order number : od[protected]
Seller - retail net (Flipkart)
Product assured by flipkart

Reference number for complaint reported to flipkart customer service -
Incident: in[protected]

Subject order for a laptop was placed on flipkart and paid for in full using my credit card on 23rd march at 12:55am. Fyi - i had been considering purchase of this product for a few weeks now. Its mrp as listed by flipkart was rs 109, 990. On certain offer days they would drop the price and offer a discount. I completed the above order when i saw a discount of about 50% i. E it was being offered online at rs 54, 990. Also, before i confirmed the payment, flipkart showed me an alert that the delivery schedule had changed from what was shown in the product listing and would be deliver by 29th march. I was required to accept this notification, which i did.

Completed the transaction and immediately received confirmation and at 9am the same day received communication that the order was ready to be shipped and later on at 12pm received confirmation that item had been shipped and would reach me 29th march.

At 5pm on the same day i was informed by email that my order was cancelled by the seller, since the price was displayed incorrectly due to technical issues. And that as a gesture they were crediting my account with rs 500 as a gift card that may be used on flipkart. Also was informed that my payment would be refunded to my credit card only by 27th march.

I contacted their customer service who asked me to try buying the product again. When i checked, the product was shown as 'out of stock'. When i informed them of this, they asked me to choose the 'notify me' option and wait indefinitely for the product to become available again, which doesn't seem reasonable to me.

In good faith, i chose a product as listed by and assured by flipkart and paid its asking price in full.

This could be a case of flipkart overselling items more than the inventory it has, in order to ensure maximum sales. Unfortunately, i feel that i've been a victim of their unfair business practice. It is certainly a case of flipkart not meeting their obligation to me.

Now, i'm being promised a refund 4days after auto cancelling my order. And my credit card will be blocked to the extent of the purchase price till the refund is credited. Although, my preference is to get the product that i had bought.

I don't believe rs 500 is an appropriate compensation for such an unfair practice and inconvenience that i have suffered.

Appreciate any help you can offer.

Joseph

Hi flipkart! I was an avid user of flipkart and made all my major purchases from flipkart. Because your service and product quality were definitely top notch...

I have been trying to book the redmi note 5 pro for all the past 7 sales!!! And haven't gotten it. I've added my money to the gift card option to ensure fast booking and now i have no money and no phone! I dont want my money back. Just give me the product! Believe it or not i have work to do and cant waste my time every week at 12 just be disappointed every single time!!!

This is practically stealing at this point! (I know nobody asked me to put my money into the gift card option but flipkart is an online retailer company and is it wrong for me expect them to be able to sell a product for which i was gonna use the gift card?)

I contacted the customer care twice or thrice and they put me on hold and then hung up. I emailed them and they were not looking to resolve my issue. They just wanted me to say that my issue was resolved so that they could move on with their day. I tweeted at flipkart support and they tweeted back once asking me my email address and then never got back to me.

I'm actually amazed that the flipkart service is so bad! I've never had issues with flipkart before and that is why this surprised me...

As i said, i just want to buy a phone. I am done trying to book it through flash sales as it just sets me up for disappointment every single time! And i have other stuff to do at 12pm every week than just sit infront of computer to see that i've wasted yet another week waiting for the phone!

I need my issue to get resolved!

I have ordered ' msi gv series core i7 7th gen - (8 gb/1 tb hdd/128 gb ssd/windows 10 home/4 gb graphics) gv62 7re-2401in gaming laptop (15.6 inch, grey, 2.2 kg) ' at rs. 54990 on fri, 23rd mar, 2018
12:54 am. And i have also paid the amount using net banking. After this i have received my order confirmation ("order is successfully placed, payment approved then seller has processed your order) and after that at 5:17 pm on[protected] i received a message from flipkart stating that my order has been cancelled and it has been returned and refund initiated. I want my ordered product at that same offer price. How can they cancel it without my permission? I also contacted flipkart and they said that they can do nothing in this case your seller has cancelled it and as compensation we are giving you rs 500 gift card. I want to file complaint against flipkart for not completing my order (After getting paid) and for mental harassing me on phone through their customer support by wasting my time and also not provided any help. I want that product at that same price. And one thing i also want to mention that i have not cancelled my order, flipkart has cancelled it.

I ordered a msi gv series
Laptop with order no-od[protected] on friday march 23 3:23 am. The order was placed and i paid
Through debit card an amount of 54990 inr. The item was even shipped
And was in transit then i got an email by flipkart that my order has been
Cancelled by the seller because they have listed the price incorrectly due
To an unforeseen error. Now this is a complete breach of buyer-seller
Contract as they have accepted the order and then cancelled it because of
Some mistake on their part. Also in the flipkart order summary it says order was cancelled by me which is completely not false as the flipkart email says order was canceled by the seller. If sellers can cancel any order like that how
Can we trust flipkart that if we see a compelling deal that it will be
Fulfilled. This creates a lack of trust in flipkart online marketplace as
How how we are supposed to believe in any ongoing sale that seller will
Honor the agreement and will not cancel it even after been packed and
Shipped. I am looking for a laptop for quite a time now. I was looking for
A compelling deal and it seemed like one. I am utterly disappointed in its
Service as it seemed like flipkart is more seller oriented than consumer
Oriented. If sellers don't honor their agreements how we are supposed to
Trust flipkart on buying something online. Attached are screenshots of the email and
The order summary.