Flipkart Complaints & Reviews

I have ordered iphone se silver 32 gb mobile through online on 15 march 2018 and received the same by 16 march 2018.
After starting the phone i found that in the edges of device touch not working properly. So immediately thought to return the same. But through flip kart not able to return. So i have raised the complaint through flip kart. But they told for device related issues contact service provider and no replacement will be there. But in that seller policy the seller has mentioned that for damaged product 10 days replacement is available. My device not working properly. So it may be damaged product only. Anyway i have contacted apple online support for this issue and have spent more time for this issue. After that also my problem not yet resolved. Apple online supporter told that directly go to service centre to resolve this issue. But the apple service located (Pondicherry) very far away from my place (Karaikal) (130 kms approximately). So again i need to spent my time and money. Already because of this issue felt irritating and tensed. I have contacted apple service provider pondicherry they told that first we will inspected the device and any fault means we will send device to apple head office. You may be received replacement for this device or replacement for defective spare part for that device. But that also take some time. You have to come again to collect the device.

Hello sir,
I am anand dwivedi. I have purchase "adidas galactus 2.0m" on 16 nov 2017 with order id "od[protected]" my shoes has damaged with in 3 month and i paid 1750rs. I am asking is it a good way to decieve the customer, i paid so huge amount and the service i got is totally bad, it is bad thing and flipkart has lost one customer i will never prefer flipkart again and not suggest any one to shopping using flipkart.

Thanks

Order number : od[protected]
Seller - retail net (Flipkart)
Product assured by flipkart

Reference number for complaint reported to flipkart customer service -
Incident: in[protected]

Subject order for a laptop was placed on flipkart and paid for in full using my credit card on 23rd march at 12:55am. Fyi - i had been considering purchase of this product for a few weeks now. Its mrp as listed by flipkart was rs 109, 990. On certain offer days they would drop the price and offer a discount. I completed the above order when i saw a discount of about 50% i. E it was being offered online at rs 54, 990. Also, before i confirmed the payment, flipkart showed me an alert that the delivery schedule had changed from what was shown in the product listing and would be deliver by 29th march. I was required to accept this notification, which i did.

Completed the transaction and immediately received confirmation and at 9am the same day received communication that the order was ready to be shipped and later on at 12pm received confirmation that item had been shipped and would reach me 29th march.

At 5pm on the same day i was informed by email that my order was cancelled by the seller, since the price was displayed incorrectly due to technical issues. And that as a gesture they were crediting my account with rs 500 as a gift card that may be used on flipkart. Also was informed that my payment would be refunded to my credit card only by 27th march.

I contacted their customer service who asked me to try buying the product again. When i checked, the product was shown as 'out of stock'. When i informed them of this, they asked me to choose the 'notify me' option and wait indefinitely for the product to become available again, which doesn't seem reasonable to me.

In good faith, i chose a product as listed by and assured by flipkart and paid its asking price in full.

This could be a case of flipkart overselling items more than the inventory it has, in order to ensure maximum sales. Unfortunately, i feel that i've been a victim of their unfair business practice. It is certainly a case of flipkart not meeting their obligation to me.

Now, i'm being promised a refund 4days after auto cancelling my order. And my credit card will be blocked to the extent of the purchase price till the refund is credited. Although, my preference is to get the product that i had bought.

I don't believe rs 500 is an appropriate compensation for such an unfair practice and inconvenience that i have suffered.

Appreciate any help you can offer.

Joseph

Hi flipkart! I was an avid user of flipkart and made all my major purchases from flipkart. Because your service and product quality were definitely top notch...

I have been trying to book the redmi note 5 pro for all the past 7 sales!!! And haven't gotten it. I've added my money to the gift card option to ensure fast booking and now i have no money and no phone! I dont want my money back. Just give me the product! Believe it or not i have work to do and cant waste my time every week at 12 just be disappointed every single time!!!

This is practically stealing at this point! (I know nobody asked me to put my money into the gift card option but flipkart is an online retailer company and is it wrong for me expect them to be able to sell a product for which i was gonna use the gift card?)

I contacted the customer care twice or thrice and they put me on hold and then hung up. I emailed them and they were not looking to resolve my issue. They just wanted me to say that my issue was resolved so that they could move on with their day. I tweeted at flipkart support and they tweeted back once asking me my email address and then never got back to me.

I'm actually amazed that the flipkart service is so bad! I've never had issues with flipkart before and that is why this surprised me...

As i said, i just want to buy a phone. I am done trying to book it through flash sales as it just sets me up for disappointment every single time! And i have other stuff to do at 12pm every week than just sit infront of computer to see that i've wasted yet another week waiting for the phone!

I need my issue to get resolved!

I have ordered ' msi gv series core i7 7th gen - (8 gb/1 tb hdd/128 gb ssd/windows 10 home/4 gb graphics) gv62 7re-2401in gaming laptop (15.6 inch, grey, 2.2 kg) ' at rs. 54990 on fri, 23rd mar, 2018
12:54 am. And i have also paid the amount using net banking. After this i have received my order confirmation ("order is successfully placed, payment approved then seller has processed your order) and after that at 5:17 pm on[protected] i received a message from flipkart stating that my order has been cancelled and it has been returned and refund initiated. I want my ordered product at that same offer price. How can they cancel it without my permission? I also contacted flipkart and they said that they can do nothing in this case your seller has cancelled it and as compensation we are giving you rs 500 gift card. I want to file complaint against flipkart for not completing my order (After getting paid) and for mental harassing me on phone through their customer support by wasting my time and also not provided any help. I want that product at that same price. And one thing i also want to mention that i have not cancelled my order, flipkart has cancelled it.

I ordered a msi gv series
Laptop with order no-od[protected] on friday march 23 3:23 am. The order was placed and i paid
Through debit card an amount of 54990 inr. The item was even shipped
And was in transit then i got an email by flipkart that my order has been
Cancelled by the seller because they have listed the price incorrectly due
To an unforeseen error. Now this is a complete breach of buyer-seller
Contract as they have accepted the order and then cancelled it because of
Some mistake on their part. Also in the flipkart order summary it says order was cancelled by me which is completely not false as the flipkart email says order was canceled by the seller. If sellers can cancel any order like that how
Can we trust flipkart that if we see a compelling deal that it will be
Fulfilled. This creates a lack of trust in flipkart online marketplace as
How how we are supposed to believe in any ongoing sale that seller will
Honor the agreement and will not cancel it even after been packed and
Shipped. I am looking for a laptop for quite a time now. I was looking for
A compelling deal and it seemed like one. I am utterly disappointed in its
Service as it seemed like flipkart is more seller oriented than consumer
Oriented. If sellers don't honor their agreements how we are supposed to
Trust flipkart on buying something online. Attached are screenshots of the email and
The order summary.

Order id[protected] and invoice no. Faagha[protected] had placed order for two books intermediate and advanced english grammar for rs.380/- but i received only one book intermediate english grammar on 11th march 2018 sunday. I placed the order on 4th march 18.

As i was not in station for ten days, i could open the cover on 22nd march 2018 and reported to your office on the toll free no. But there was no use and none could help.
I tried to reach the supplier/publisher, kailash publishers at delhi on phone he disconnected twice.
The reviews of the supplier has been bad. This has become a easy way to collect money from customers as it is paid in advance. Flipkart shall not be abetting to this. I request you to arrange for delivery of the advanced english grammar book immediately. Else i would report to national complaints board of flipkart and also take up legally through my lawyer.
Thanks

Dear flipkat trying to buy redmi note 5 pro on flash sales since it was available in flikart morethan one month.
I feel very bad on you flipkart team, today also i tried hard from 11.30 am.
Sorry flipkart its not good. Its less than 1 sec its showing out of stock not only today from previous weeks flash sales also same.
Dear flipkart team kindly lookinto this issue as serious and get sufficient units from seller. And maintain avalable stock for flipkart fans, and trusted customer.

I have cancelled 2 products asked for refund. Till now i havent received money.

When i enquired they asked me to raise a dispute with bank. No response from flipkart team. I am following with bank finally bank said there is no refund initiated from flipkart when i raised this issue with flipkart they are telling they have addressed this issue.

Very disappointing service from flipkart

Sir,

Order id

Od[protected] item)

Order date

Tue, mar 6th '18 3:37 pm

Total amount

₹42, 099through cash on delivery

This product was damaged on arrival itself. I requested for replacement.2 times it was rejected without mentioning the reason. Third one was not yet dispatched. I contacted flipkart customer support around 38 times in connection with this issue. Please take steps to replace this product or otherwise i want my money back.

I ordered a gaming laptop last night[protected]. I got a confirmation that the order is successful and also got updates today morning that it has been shipped and will be delivered by tuesday. Suddenly, i got a message 1 hour back that the order has been cancelled and refund processed. I had built so much anticipation around the laptop and i'm extremely disappointed now. I called the customer care and they are so rude saying it was a pricing issue with the seller and hence they can't deliver the product.

Why the hell should flipkart accept the order and build anticipation only to finally cancel it randomly? If there is a pricing issue, it was flipkart's problem with the sell. I am flipkart's customer and not the seller's customer. Today morning also i got a confirmation that the order is shipped and will be delivered by tuesday (Attached screenshot). If there was a price issue, why cant flipkart immediately cancel the order instead of giving updates that the order will be delivered... It is really unethical to randomly cancel the order and not fulfill it even though full payment was made. I have never ever faced such a bad cx with amazon.
Resolution required:
I want the product to be delivered at the price which was displayed in my confirmation - i was so excited about this and it's really sad to disappoint a customer this way. Will take this up in every social media site possible. My order id was od[protected]. I have screenshots of order confirmation page.

I have ordered redmi note 5 pro worth rs.13, 999 in flipkart (Order id : order id :-od[protected] flash sale on 07.03.18 and received it on 08.03.18. But after opening that parcel i got shocked, because i have received a syska power booster worth rs. 1000 and also find another person's invoice with that parcel. They have wrongly pasted my address in that parcel. I never expected this from flipkart and i have given a replacement request and contacted flipkart customer service. From that date onward i am regularly contacting flipkart cs, but after 14 days also i am not receiving any status from the flipkart. I never expect these kind of irresponsible and poor return policy from flipkart. Now without receiving a product i am paying emi. Because of their mistake why i need to wast my money and my golden time.

Dear flipkart,

Recently i bought a new laptop (Dell inspiron 6th generation),
Order id - od[protected]
Which had been delivered on 11 march'18 but as i check that i found the
Touchpad faulty, processor heating, screen fluctuation & charger heating - i raised a complaint
About the replacement but till now i did not get any resolution and i think
It is casual behaviour of the company which is too painful for me because of
You can think that if any person pay the full amount and buy anything from your side and get the faulty products then what would be the reaction of that customer
.

And after all your customer service told me the technical will visit at
Your site approx 22nd march, so please tell me that what is the mean of
Approx and i think that you don't know the difference between approx and
Exact.

I am too much panic from your service. Kindly request to your ask your
Technician to visit today to replace the products otherwise i must have to
Go consumer forum for escalation of this complaint.

And arrange the call back on my this number as soon as possible -
[protected], [protected]

Dear flipkart,
I, abdul mazid md mahiuddin, chief judicial magistrate, baksa, assam, india hereby formally want to inform you that somebody has misused my mother’s atm card and purchased items from your website.
I am furnishing the transaction details below here with the mail.
Transaction reference no – sbipg[protected] amount - 18, 999/-
From sbi account no - [protected]
Account holder name - saleha begum
Atm-cum-debit card no – [protected]
Card type – master card
Bank – state bank of india
Branch – nagaon branch

Kindly do the needful for refund the money.

Regards,
Abdul mazid md. Mahiuddin
Chief judicial magistrate,
Baksa, assam, india
Contact - +91 [protected]

Hi there
I would like o bring to your notice that i purchased a carrier 1 ton ac about 2 weeks back and the product was delivered promptly by flipkart but the installation of the product was pathetic. I had been waiting for the jeeves person to call me for installation since 2 days and then i escalated the matter to customer care then a person from jeeves called and fixed an appointment on thursday evening for installation, two technicians came to my home and they suggested that copper cable (Extra) need to be purchased and since they didnt have at hand they had to make another trip to my home next day and then will do the installation. I wasted about 3 hours on thursday.
On friday they were supposed to be at my home around 10.00 am but they came after my repeated follow up over phone with the technicians and they had looked at my out door unit location and said that there is no need for cables and started the work.
But the kind of expertise that was shown by these technicians were abysmal. They didnt have proper knowledge on where to drill the walls and outlet pipe was left in side the house and neither they had any clue of working of ac.
They had damaged my wall to the extend that a hole was drilled in the pipeline where the electrical cable goes through and i have now extra burden to fix that.
The ac was able not giving the proper cooling effect because of the gas leakage.
So after installation on friday which took about 1 full day for me to stay with them (Wasted about 5 hours) then the technicians had come back on monday to look at the problems and told me that there is no problem with the installation and it was the ac which had to be replaced.
I had requested flipkart customer support to initiate a return / replace then, carrier technician came by and suggested that the gas in the unit has leaked to a large extend and that requires refilling and he suggested that technicians have not done proper installation.
The outlet was left inside the house and when i used the ac the whole floor was flooded and it became a nuisance for me to clean it up.
I had paid 1500 rs for the installation and lot of mental stress for me to go through in this 2 weeks because of a unprofessional technicians and more over the experience with flipkart has taken a beating now. I would like to let you know that i am disappointed with the customer care executives who seems to be talking only a routine litany of sorry and understand the problem but none has a solution to offer.
I would think that new unit which comes in the next few days will be fixed properly and i am hoping that flipkart will maintain the standards when it comes to post sales support.
Regards
John

I have been trying to buy redmi note 5 pro on flash sales since it was available in flikart (One month). Now im choosing a second option. Changing the brand to some other companies and also not from flipkart.
I feel very bad on you flipkart people, today also i tried hard from 11. 30 am with the help of 4 users.
Sorry flipkart i am uninstalling you and also i will convey this to all users of flipkart whom i know.

Ginish toms abraham
[protected]@gmail.com
[protected]

I ordered a book titled "india and pakistan, why can't be friend" by husain haqqani via flipkart on 26th february, 2018 and it was delivered on 7th march, 2018. Order no, i was away on business for next 12 days, so i could not open the package, i opened the package on 19th march 2018. What i saw was unbelievable, it was a rapid english learning book and that is also one of the south indian language, and secondhand. I immediately called customer service and explained them my problem, but they said because it is already 10 days since its delivery, we can not help you. I would request flipkart to investigate the incidence because it is a matter of integrity not the policy says. Any ways, i am never going to order anything from flipkart but if they don't investigate the incidence and find out the culprits, there will many victims like me and one by one flipkart will loose credibility. My friend circle will also be hesitant to order anything from flipkart after this incident

On monday (19.03.2017) i received i kall n5 16 gb 7 inch with wi-fi+4g tablet (White) at *4.30
Pm. I was shocked when i opened the delivered item. Because all are damaged
And used items in that parcel. Please find the attached file and take
Necessary actions asap.
I sent 5 more mails to flipkart ([protected]@flipkart.com), but there is no reply from them.
I want to return the tab to them. So please suggest me to get the refund.

Sir,
Maine 19 march ko interview diya. Interview clear hone ke baad inbound d. E. O ke liye select hua.3 din training ke baad jab punch karne ke liye gaye too finger punch naa hone ke karan.. I've fired
... Sir isme mera kya fault hai... Barcode scan karke bhi join kiya ja sakta tha... Plzzzz sir help me to rectify my problem...
.
Name - pradeep kumar
Flipkart id.1054211
Contact number. [protected]

I bought a product from flipkart at good discount. Then they cancelled my order and deactivated my flipkart account with non-sense policy (Token of apalogy program) they have which is unacceptable. After that i received the carpet i ordered in which i got only 2 instead of 3. As they blocked my account i am unable to replace or return the order od[protected]. Before that they also cancelled orders and awarded rs.200 giftcard as a token of apalogy which was also deactivated without any proper reason. If a product is available at good discount, everyone will buy and in this case case flipkart is supporting their fraud sellers and blocking the customers account.

Flipkart customer care is worse and resolution is given 15-20 days where only 10 days is allotted for return and replacement policy. Flipkart customer care behaving rudely and not giving importance to customers. Contacted several about the issue but they are not resolving the issue.