My Friend gifted me a sony ps4 pro 1tb last year june 2017. He purchased it online from flipkart.com. Now my console has stopped working and when i approached the service centre, they say the warranty will not be honored as the dealer "Game zone" is not an authorised dealer. Raised a concern with sony India and they also said the same. The mrp on the box is for Rs. 32990/- but the amount that has been paid is Rs. 38790/-. Now I am unable to claim the warranty, even though flipkart assured that their invoice is enough to claim the warranty. The dealer is also unable to reach and sony india refuses to help.
Mar 8, 2018
Complaint marked as Resolved Flipkart was prompt enough to resolve the issue for us by refunding the entire amount. I would really hope they check the authenticity of their sellers in the future. But, thanks a ton flipkart for all your help and understanding.
Flipkart customer support has been notified about the posted complaint.
Mar 01, 2018
Updated by Govind Dhanowa How can Flipkart allow unauthorised dealers to sell on their website? Isn't this their responsibility to verify the authenticity of their seller before they allow anyone to sell on their website. Please help me to solve this issue.
Verified Support
Mar 03, 2018
Flipkart Customer Care's response We will revert on it.
Verified Support
Mar 08, 2018
Flipkart Customer Care's response Customer raised complaint regarding product defective and service center denying to provide service, we have interacted with customer and informed request for refund has been approved. He confirmed pick up is completed hence told refund turn around time hence closing the case from our team
Verified Support
May 24, 2018
Flipkart Customer Care's response Customer raised a complaint stating that authorized service center is not providing service under warranty. We have interacted with the customer and raised a return request with the seller for the refund of the order. The seller has confirmed that the refund has been completed on March 08, 2018. Hence, closing the complaint from our end.
Please help
Thanks
Vatsal
Order ID: OD[protected]