Flipkart Complaints & Reviews

I have cancelled 2 products asked for refund. Till now i havent received money.

When i enquired they asked me to raise a dispute with bank. No response from flipkart team. I am following with bank finally bank said there is no refund initiated from flipkart when i raised this issue with flipkart they are telling they have addressed this issue.

Very disappointing service from flipkart

Sir,

Order id

Od[protected] item)

Order date

Tue, mar 6th '18 3:37 pm

Total amount

₹42, 099through cash on delivery

This product was damaged on arrival itself. I requested for replacement.2 times it was rejected without mentioning the reason. Third one was not yet dispatched. I contacted flipkart customer support around 38 times in connection with this issue. Please take steps to replace this product or otherwise i want my money back.

I ordered a gaming laptop last night[protected]. I got a confirmation that the order is successful and also got updates today morning that it has been shipped and will be delivered by tuesday. Suddenly, i got a message 1 hour back that the order has been cancelled and refund processed. I had built so much anticipation around the laptop and i'm extremely disappointed now. I called the customer care and they are so rude saying it was a pricing issue with the seller and hence they can't deliver the product.

Why the hell should flipkart accept the order and build anticipation only to finally cancel it randomly? If there is a pricing issue, it was flipkart's problem with the sell. I am flipkart's customer and not the seller's customer. Today morning also i got a confirmation that the order is shipped and will be delivered by tuesday (Attached screenshot). If there was a price issue, why cant flipkart immediately cancel the order instead of giving updates that the order will be delivered... It is really unethical to randomly cancel the order and not fulfill it even though full payment was made. I have never ever faced such a bad cx with amazon.
Resolution required:
I want the product to be delivered at the price which was displayed in my confirmation - i was so excited about this and it's really sad to disappoint a customer this way. Will take this up in every social media site possible. My order id was od[protected]. I have screenshots of order confirmation page.

I have ordered redmi note 5 pro worth rs.13, 999 in flipkart (Order id : order id :-od[protected] flash sale on 07.03.18 and received it on 08.03.18. But after opening that parcel i got shocked, because i have received a syska power booster worth rs. 1000 and also find another person's invoice with that parcel. They have wrongly pasted my address in that parcel. I never expected this from flipkart and i have given a replacement request and contacted flipkart customer service. From that date onward i am regularly contacting flipkart cs, but after 14 days also i am not receiving any status from the flipkart. I never expect these kind of irresponsible and poor return policy from flipkart. Now without receiving a product i am paying emi. Because of their mistake why i need to wast my money and my golden time.

Dear flipkart,

Recently i bought a new laptop (Dell inspiron 6th generation),
Order id - od[protected]
Which had been delivered on 11 march'18 but as i check that i found the
Touchpad faulty, processor heating, screen fluctuation & charger heating - i raised a complaint
About the replacement but till now i did not get any resolution and i think
It is casual behaviour of the company which is too painful for me because of
You can think that if any person pay the full amount and buy anything from your side and get the faulty products then what would be the reaction of that customer
.

And after all your customer service told me the technical will visit at
Your site approx 22nd march, so please tell me that what is the mean of
Approx and i think that you don't know the difference between approx and
Exact.

I am too much panic from your service. Kindly request to your ask your
Technician to visit today to replace the products otherwise i must have to
Go consumer forum for escalation of this complaint.

And arrange the call back on my this number as soon as possible -
[protected], [protected]

Dear flipkart,
I, abdul mazid md mahiuddin, chief judicial magistrate, baksa, assam, india hereby formally want to inform you that somebody has misused my mother’s atm card and purchased items from your website.
I am furnishing the transaction details below here with the mail.
Transaction reference no – sbipg[protected] amount - 18, 999/-
From sbi account no - [protected]
Account holder name - saleha begum
Atm-cum-debit card no – [protected]
Card type – master card
Bank – state bank of india
Branch – nagaon branch

Kindly do the needful for refund the money.

Regards,
Abdul mazid md. Mahiuddin
Chief judicial magistrate,
Baksa, assam, india
Contact - +91 [protected]

Hi there
I would like o bring to your notice that i purchased a carrier 1 ton ac about 2 weeks back and the product was delivered promptly by flipkart but the installation of the product was pathetic. I had been waiting for the jeeves person to call me for installation since 2 days and then i escalated the matter to customer care then a person from jeeves called and fixed an appointment on thursday evening for installation, two technicians came to my home and they suggested that copper cable (Extra) need to be purchased and since they didnt have at hand they had to make another trip to my home next day and then will do the installation. I wasted about 3 hours on thursday.
On friday they were supposed to be at my home around 10.00 am but they came after my repeated follow up over phone with the technicians and they had looked at my out door unit location and said that there is no need for cables and started the work.
But the kind of expertise that was shown by these technicians were abysmal. They didnt have proper knowledge on where to drill the walls and outlet pipe was left in side the house and neither they had any clue of working of ac.
They had damaged my wall to the extend that a hole was drilled in the pipeline where the electrical cable goes through and i have now extra burden to fix that.
The ac was able not giving the proper cooling effect because of the gas leakage.
So after installation on friday which took about 1 full day for me to stay with them (Wasted about 5 hours) then the technicians had come back on monday to look at the problems and told me that there is no problem with the installation and it was the ac which had to be replaced.
I had requested flipkart customer support to initiate a return / replace then, carrier technician came by and suggested that the gas in the unit has leaked to a large extend and that requires refilling and he suggested that technicians have not done proper installation.
The outlet was left inside the house and when i used the ac the whole floor was flooded and it became a nuisance for me to clean it up.
I had paid 1500 rs for the installation and lot of mental stress for me to go through in this 2 weeks because of a unprofessional technicians and more over the experience with flipkart has taken a beating now. I would like to let you know that i am disappointed with the customer care executives who seems to be talking only a routine litany of sorry and understand the problem but none has a solution to offer.
I would think that new unit which comes in the next few days will be fixed properly and i am hoping that flipkart will maintain the standards when it comes to post sales support.
Regards
John

I have been trying to buy redmi note 5 pro on flash sales since it was available in flikart (One month). Now im choosing a second option. Changing the brand to some other companies and also not from flipkart.
I feel very bad on you flipkart people, today also i tried hard from 11. 30 am with the help of 4 users.
Sorry flipkart i am uninstalling you and also i will convey this to all users of flipkart whom i know.

Ginish toms abraham
[protected]@gmail.com
[protected]

I ordered a book titled "india and pakistan, why can't be friend" by husain haqqani via flipkart on 26th february, 2018 and it was delivered on 7th march, 2018. Order no, i was away on business for next 12 days, so i could not open the package, i opened the package on 19th march 2018. What i saw was unbelievable, it was a rapid english learning book and that is also one of the south indian language, and secondhand. I immediately called customer service and explained them my problem, but they said because it is already 10 days since its delivery, we can not help you. I would request flipkart to investigate the incidence because it is a matter of integrity not the policy says. Any ways, i am never going to order anything from flipkart but if they don't investigate the incidence and find out the culprits, there will many victims like me and one by one flipkart will loose credibility. My friend circle will also be hesitant to order anything from flipkart after this incident

On monday (19.03.2017) i received i kall n5 16 gb 7 inch with wi-fi+4g tablet (White) at *4.30
Pm. I was shocked when i opened the delivered item. Because all are damaged
And used items in that parcel. Please find the attached file and take
Necessary actions asap.
I sent 5 more mails to flipkart ([protected]@flipkart.com), but there is no reply from them.
I want to return the tab to them. So please suggest me to get the refund.

Sir,
Maine 19 march ko interview diya. Interview clear hone ke baad inbound d. E. O ke liye select hua.3 din training ke baad jab punch karne ke liye gaye too finger punch naa hone ke karan.. I've fired
... Sir isme mera kya fault hai... Barcode scan karke bhi join kiya ja sakta tha... Plzzzz sir help me to rectify my problem...
.
Name - pradeep kumar
Flipkart id.1054211
Contact number. [protected]

I bought a product from flipkart at good discount. Then they cancelled my order and deactivated my flipkart account with non-sense policy (Token of apalogy program) they have which is unacceptable. After that i received the carpet i ordered in which i got only 2 instead of 3. As they blocked my account i am unable to replace or return the order od[protected]. Before that they also cancelled orders and awarded rs.200 giftcard as a token of apalogy which was also deactivated without any proper reason. If a product is available at good discount, everyone will buy and in this case case flipkart is supporting their fraud sellers and blocking the customers account.

Flipkart customer care is worse and resolution is given 15-20 days where only 10 days is allotted for return and replacement policy. Flipkart customer care behaving rudely and not giving importance to customers. Contacted several about the issue but they are not resolving the issue.

Reaspected sir/madam,

Customer account fraudulent transaction through atm done on 18/03/2018
Kindly arrange to reverse above mention txn amount on urgent basis.

Saving bank account no : [protected] name mrs. Shobha nitin shah

Txn amount of rs. 699.00 sbipg[protected] www.flipkart.com bangalore
Txn amount of rs 944.00 sbipg[protected]www.flipkart.com bangalore
Txn amount of rs 1264.00 sbipg[protected]www.flipkart.com bangalore
Txn amount of rs1298.00 sbipg[protected]www.flipkart.com bangalore
Txn amount of rs 935.00 sbipg[protected]www.flipkart.com bangalore
Txn amount of rs 1149.00 sbipg[protected]www.flipkart.com bangalore
Txn amount of rs 501.00 sbipg[protected]www.flipkart.com bangalore
Txn amount of rs 10.00 sbipg[protected]www.komparify.com chennai

Please do the needful

Hello,
I am not able to book redmi 5a. I am trying to book the product since 1 and half months but as soon as i login the product gets out of stock. It is very irritating either increase the time to book the product or increase the number of product so that i can book.
Please help me with the matter and resolve it asap
I want the solution asap

Thank you

I order zoom box speaker box.
But i got missing product two time i have raise complain against flipkart he told me your amount is refund within four working days.

But now already take 15 days still my money is not refunded.

He always give excuse always good me back end team will call you i never get any call from flipkart.

Pfb screenshot

I have order an product with
Order id:od[protected]
While making payment the order got failed but the money was deducted
Again i made a transaction the money got deducted and the transaction was successful..

The the money was been deducted for 2 times for buying 1 product.

I have contacted flipkart giving all the issue they are saying we have received just one successful transaction contact bank..

And bank is saying the the both transaction was successful and have been settled with merchant..

I tried ordering redmi note 5 pro in today's sale (21st march).. I used my central bank netbanking facility for the payment of the product.. The payment was for rs13999/-.. Meanwhile in the payment process it showed "your payment has failed".. Even then my account was debited.. Kindly look into this matter and initiate my refund at the earliest.. Nor the product was ordered nor the amount is credited.

Today i ordered 1 Redmi note 5 pro 6gb Gold model from flash sale.
But now i am seeing that my order is cancelled.
Not only that it is showing that ORDER CANCELLED BY YOU.
After ordering i didn't open my Flipkart account.
Please deliver my product Flipkart.
What is wrong with you.
If you don't want to give products you can notify early. You can't cancel my order without asking me.

Isse phle bhi ek baar complain kiya thea but koi solve nahi hua, , , details--Dear sir hamne 26 february ko ek cloudwalker led tv50 inch liya thea jo hame 5 feb ko mila jab installation ke liye engineer aaye tho vo led tv ko install karte samay unhone dekha ki led internal damge ho gya thea jike liye hamne ek filpkart me replacement ka order kiya hame schedule date diya gaya ki tech visit hoga, installation hoga, uske baad 20 feb ko cancelled ho gya, uske baad phir se return order place hua tech visit hua uninstall tion hua, kuch dino ke baad phir se cancelled hua phir 5 march, phir 12 march cancelled hua ab phir se date diya gya sir hame bhaut jayda pareshan ho gye hai 21 march ko phir se cancelled hua ab kya sir ab bhaut ho gya
Take a action filpkart, jevas, cloudwalker company, hope i my problem will solve 😢😢

Anyways, my experience buying ​Coolpad has been a traumatic. I now feel buying COOLPAD ​mobile from FLIPKART was ​my​ biggest ​mistake and should have gone for REDMI or some other ​better ​brand.
​​
I ​wanted to highlight following issues​​:

1. I purchased the handset last year from Flipkart in July'17 and the instrument with in a months' had technical issues. The speaker phone was not working. Submitted to T Touch, HCL service station at Ahmadabad for repairing the handset. The device was received after 1 and 1/2 month. That too when I had been personally there to inquire about the status.

(you may please check the JOB SHEET with my mobile number [protected], must be there in your database)

2. Again, the device had problem in Dec 2018. Lower portion of touch screen was not working. It was again given to service center for repair on 23 - Jan 2018. After 2 months the device was returned without rectifying the technical error and surprisingly without REASON.

​​The job sheet number JS[protected], Neeraj Arora. While on inquiry with you (Mr.Shashank), it was discovered that I have to pay Rs.2500/-​ now​. I still fail to understand that device was with you for 2 months and than you found the problem is with color panel.

Durgesh, person at service station (T Touch), Ahmedabad (his mobile number [protected]), please note his number for your future reference. I had visited him in Feb'18 to check if the mobile has been repaired, he told that they are not able to get mobile parts and will take some more time. That guy seems was aware of the development.

3. The service center at Ahmedabad does not have a ​landline to reach out to them. It is 10 km away from my ​residence. For this particular thing you have to reach out to them again and again. Over and above the lady who sits at the center is rude and is blunt with her reply. Last week, she mentioned that the service center is going to get closed and hence you need to collect your device before 20th March 2018. You may approach other service center in SUN TELECOM, Maninagar, Ahmedabad. Which, is 20 km from my home.

4. The service center (Ahmedabad) mentioned on Coolpad India website are not operational ​ and are wrongly mentioned​. Neither the landlines are working​. These are misguiding facts, and creates bad impression about the company and their partners. Its' sure will never recommend this phone to anyone. ​

Barely i could able to use th​is handset. More than me, it was with your service station, for nearly 3 and 1/2 month. This has led to harassment, undue stress apart from wastage of time.

The E_COMMERCE SITES MUST also CHECK ALL THIS ISSUES BEFORE SELLING BRANDS.

​​My request is to get my HANDSET REPLACED WITH NEW ONE...IRRESPECTIVE OF ANY REASON.
Disappointed Customer !!

Neeraj Arora

M .[protected]