Flipkart Complaints & Reviews

Hi Team,

I have been shopping from Flipkart from a very long time but this time I feels like there is no customer satisfaction. I have placed an order in Flash Sale, i have it successfully added in my cart and then I proceed with the billing but when I enter my cvv and click on purchase. It reflects that the order is out of stock within seconds.

As per flipkart policy for flash sale, if you have successfully added your order in cart you will have 15 minutes to do the billing. Then I called customer care and the folks who speak with they were so arrogant and they have no respect for customer and even they don't even understand the meaning of customer satisfaction.

I cannot order one single piece of MI TV 4 however the same product is available in the marked and they are even selling multiple orders, means you can order in bulk. You just need to visit OLX.COM and search for MI TV 4, you will get the seller name contact number and the TV itself for few thousand bucks extra.

I don't understand one thing if Flipkart is the only supplier, how it available throughout Indian market, which someone has gotten it out through Flipkart itself.

I don't have hope with Flipkart now and I believe there is no point of going live for sale next week if it is not gonna be available for customers.

Thanks & Regards,
Tanuj Taneja
[protected]

My order for M A1 Mobile phone is cancelled by you on next day even my payment for it was done. i will give me dissatisfaction and creats a worst image of your company.
if my complaint is not going to resolve then i will sue your company in consumer court with valid proofs of my order number and my payment deduction details.

Dear sir

I have purchase the one mobile ph. By flipkart order id is od[protected]. I have receive this product but charger is not working after that i have complaint to flipkart so many time all flipkart executive is provide the different different solution to me. Some executive is say i ll give some amount in your flipkart wallet account and some executive is say to me i ll replace this product. But i have not receive amount or replacement product. I have face this problem in nov 2017. After that 12 dec i have receive one call by flipkart executive she says to me i ll give you 700rs amount in your flipkart wallet account and i have received mail also from flipkart site but till date 06-march-2018 we dont have received any amount. And also my account is blocked. I told to many time every executive says your problem solve in 24 hour but still problem not resolve. My complaint id is in[protected]

Thanks & regards
Nitin luthra
[protected]

Recently i ordered for hp 2135 printer for rs.3697.
After delivered, i tried to setup and print. But i am unable to print atleast a paper as i am getting error message "access door properly not closed" or "catridge is stalled" even though i closed it properly.

I requested to replace or return the product. But they are mentioning that technical visit will happen to verify to replace or not. But no one is coming by their mentioned due date and closing the request wih status "resolved". I tried with multiple requests and they are doing same and each time i request they are saying tech person will come, but no person is coming.

Order id - od[protected]
This is highly disappointing, the way this issue is handled by unsolicited and fabrication of facts.
Without my authorization, you folks keep on playing around with product requests, it seems this issue is forever.
First, received defective order, then placed request for replacement as per the policy, waited for 2 weeks, nothing happened.
Then suddenly someone from your team canceled and order return with refund and received call too for the same. Now, to my surprise, seller confirms replacement and you give a date of 5 weeks from original order placed.
Pls check all call records, that’s a scam going on within flipkart.
Now all of a sudden, your seller agrees for replacement. It looks like flipkart is more seller centric then following normally practiced customer centric approach by other online retailers. This won’t pay you.
And your seller, he is master of cheapness and flipkart, as you just follow his orders, keepe ng aside welfare of your customers. When he himself is not following his policy, then how dare you folks can force customer to fall in line.

I am told him my gift card is credited rs 2650 which is exchange of redmi note 3. Please provide me rs of 2650.
And not unusual return any product if product is fail to reach there description or any product missing or get damaged product then i m return the product
I not doing any miss leading with order.. Etc
And they send same mail again and again for my question.

Mail id: [protected]@gmail.com
Mob no : [protected]

I didn't like the service by flipkart as whenever the sale comes it gives fake promises.
Today 6th march 2018, there was a sale of mi tv 4 on flipkart at 12pm sharp.

I tried to buy it and to my luck it came into my cart, however when i started entering my address and proceed to payment gateway, the page showed "all of the items in your cart has gone out of stock,
I am damn sure that i filled my address within a span of 10 seconds due to chrome's autofill settings
I don't get it, that how can a product go out of stock within 10-20seconds even after getting into the cart, if it would not have been in the cart, it was understandable.
Or do flipkart wants us to carry our shopping within 10seconds wow..
I also took a screenshot when the product goes out of stock from the shopping cart.
I ask the consumercomplaint board to take strict action against this.

My email id is [protected]@gmail.com. When i try to login using this id the following message pops up. "login unsuccessful. Please try in a minute". Ihave been using ths id for the past 3 years or so. And my orders section contains the invoice of many items that i had previously ordered. I need them. So please help me as soon as possible. My email id is [protected]@gmail.com. Contact me as soon as possible.

I order nikon d5300 dslr camera with 18-140 mm lens. Order delivered on 05.03.2018. The package was sealed but when i open the package there were two toy like plastic made totally broken thing which looks like camera but as i said they were totally broken and can't able to take any kind of picture and also i have received three small iron made pipe like thing. I have added photos and videos. Videos are taken while opening the box. Please suggest me what to do now.

The refund amount of 9572/- yet not received and your team is unable to answer my queries that what is the issue behind the non-refund of payment done by gift voucher.

Every time your time said and communicated the date of 5th march for the above refund. But nothing reflecting till now anywhere and your team appears clueless on the same.

With all this they suggest me another date of 9th march which touches the heights of the ridiculous service. When the seller has refunded the mount on 23rd feb itself whats flipkart doing with my money in flipkart, i hope not shopping.

With this try to suggest me what should be my course of action, approaching a consumer court over this or just think that this amount never belonged to me and quit shopping over flipkart.

Anyway thanks for this awesome experience of digital shopping for a customer.

And kindly upgrade your system and people.

- asha singh

I bought a new mobile and first time i put my phone in charging and there was sparking in the charger after that my mobile is not getting on and i have applied for the replacement delivery boy came to pick up my mobile was not charged and he said first charge your mobile then i'll see whats the problem and i didn't take my mobile for replacement. Order id od[protected] my no. [protected] amrendra yadav

Hi,

I was charged twice for an item i ordered online using flipkart and two of the same items were delivered.in the first instance the webdite noted that my payment has been declined, and asked to input all my card details again, which i did. However, i have received no help from the flipkart team and no contact to help with this. All i have received is the repetition of the same thing.

Thanks,
Nirav

The product is very bad. The quality of the material is very bad and the stiches is out from everywhere. This is a waste of money. Don't sell this kind of product. Customer service is in danger. The order id is od[protected]. You should refund the money. I am regular buyer of yours and my relatives also bt this kind of product keep us far to buy at your site.

I have purchased phone on flipkart which covered cashback, I have received mail of cashback credited to account, still I have not received cashback, customer care is also not willing to help and not having conversation regarding this and cutting the calls, I want to issue an fraud case on flipkart

Hi,

I have purchased a trimmer (Order id: od[protected] from flipkart on 26th of february'2018 for rs. 699 after all discounts. At today morning when i logged into flipkart to check the shipping status, i got the message as "item cancelled by the seller". Then i mailed flipkart regarding the same, they told me that as the seller didn't meet the delivery timeline, so they cancelled. So my question is, they can contact me and reschedule the delivary, but they didn't, why? Now the flipkart guy is telling me to order again but now the price is increased by 900 rupees. So my request is to delivery the product with the ordered price, i. E. Rs.699.

Thank you.

Hello i bought sony xperia r1 dual black from flipkart on 5th march, after using it within one hour i realise phone is getting heat while using any apps or other necessary stuff, i directed myself to flipkart customer care i requested them to exchange this phone to nokia 5 and i said i'll pay extra more money or refund me the amount.
I didn't got proper feedback and any valuable help or effort from flipkart to my problem. So keeping faith on submitting this complaint..

I have some doubts regarding my parcel delivery with order num:[protected], so i called to hosur flipkart office num [protected].they are not ready to answer my queries.the way they spoke was harsh.they are spoiling flipkarts name.kindly look after this as i would like to have long purchase with flipkart

I ordered one and they send another model here i have preferred flipkart best way to purchase the product at reasonable price to my friends after receiving the product me and my friends are totally disappointed my friend says totally vulgar language to me to prefer the flipkart my prestige is totally collapse in front of my friends my order id od[protected]

Dear sir,
Many fraud transaction are done from my sbi card [protected] without my permission from 1-mar-18 to 4/mar-18.
Txn[protected],[protected],[protected],[protected],[protected]. And many more transaction. I received only many otp but i don't give otp to any other person.

Kindly stop this transaction and refund my amount of around 30k.
With regards
Rajesh kumar
[protected].

Hello,

I'm a flipkart regular customer - sumanth kumar from bangalore, i ordered honor 9 lite on the 7th of feb 2018, and found that there was a fault in the mobile i ordered as the device was getting drained without putting sim. There were no apps downloaded yet as it was new device, i observed that the battery was draining in no time hence i called the customer service asked for a 10 day replacement as per buyer policy which is mentioned in the website.

I received a call back asking what was the issue and i explained them they suggested that i close all the apps and restart the phone, which i did many a times, then i called again there was a technician who came and checked the device reseted mobile to factory setting and said monitor for sometime and asked to log a call again if same issue persists.

I face same problem again battery of new device drained in no time yet i was to be put sim in the device. I logged a call back option and i got a call back asking to rest the phone & restart, i had to explain each time to the call center folks and they gave same reply every & i they even asked me to take the mobile to the honor authorised service center, as mentioned in the below email, i have called a number of times to get same answer. Today again i logged a call back and i got a call asking same questions, and they claim that the technician said issue was resolved - instead of asking me as a customer - as i'm facing this issue. When asked to connect to higher manager they said there was nobody above the person speaking.

If i have to go to authorised service center - why should i order from flipkart? I can might as well go to any dealer and buy the mobile. What do you claim that 10 days replacement policy exists? After many calls and conversions i get same reply, i'm very unhappy with the customer service. Please let me know of the mobile is replaceable? What am i suppose to do next? I will not visit any authorised service center regarding the issue as i bought the mobile from flipkart. Its faulty from day 1. Please do the needful.

Regards,
Sumanth