| Address: Thiruvananthapuram, Kerala, 695011 |
I ordered samsung s8+ (58, 900) and flipkart additional i year extended warranty (2, 272) on 25th jan via flipkart with zero cost emi for 18 months (Od[protected]. The same was delivered on 28th jan. The offer was that the total amount of 61, 172 to be paid as emi for 18 months with no additional cost. As per flipkart communication, emi cost of 6, 448 was waived by the brand and in the card only 54, 724 was charged. But on receiving the first statement, i found that emi amount was higher. On contacting the axis bank, they said that total emi cost including gst is approximately 7, 937. So an addition of 1, 489 is charged for which the bank says merchant (Flipkart) needs to answer. Please can you review and let me know why there is an additional charge of 1, 489 which was not communicated at the time of purchase.
Apr 4, 2018
Complaint marked as Resolved
Flipkart customer support has been notified about the posted complaint.
Verified Support
Mar 04, 2018
Flipkart Customer Care's response We will revert on it.
Verified Support
May 26, 2018
Flipkart Customer Care's response Customer raised a complaint stating that the bank has charged interest for an order placed using no cost emi. We have interacted with the customer and informed that the extra interest charged by the bank has been provided as e-gift voucher to customer flipkart account. Hence, closing the complaint from our end.