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Flipkart Complaints & Reviews

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V
Vivekkott
Mar 14, 2018
Resolved
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Address: Chennai, Tamil Nadu, 600036
Website: flipkart.com

Hello,

I just ordered an acer predators helios 300 laptop for ₹59990. I paid in full for this at the time of ordering and the order was confirmed. It was supposed to be delivered the next day.

The next day i track my order and it says "undelivered due to shipment damaged" at my nearest hub.

I have attached the photo of the laptop and the tracking details.

The seller is retailnet, and the shipment is facilitated through ekart logistics.

After contacting flipkart's support team, they suggested to cancel and reorder the item.

Now let me put three things clear.
1) why can't flipkart send a replacement from their end because the shipment is damaged?
2) why should i wait for 6-10 days to be refunded the amount

After this the order got canceled and I again placed an order for the same item. Again same incident happened.

I want answers.

Thank you,
Warm regards.
Mar 16, 2018
Complaint marked as Resolved 
At the second time, again customer service told me to cancel the product and reorder it. I directly went to the nearest courier hub where my product is, and asked about it. They showed me the damaged flipkart outer cover, but the laptop cover and the product was completely okay. But at the time I asked about this to the customer care, they told me that, the product is also damaged. So there is no mutual understanding between these two. Outer cover is very large compared to inner cover leaving empty spaces inside and hence the cover got damaged. Please take care of packaging. Anyway I'm satisfied now.
Flipkart customer support has been notified about the posted complaint.
Verified Support
Mar 16, 2018
Flipkart Customer Care's response
We will revert on it.
Verified Support
Mar 16, 2018
Flipkart Customer Care's response
Customer raised complaint regarding product delivery, we have interacted with customer and confirmed whether product got delivered he confirmed issue resolved hence closing the case from our team
The same case, but they are saying me to cancel and reorder now, it's 15k more now. I am not ready in anyways to cancel my order, I want my product
Vivekkott's [Complaint's author] reply, Mar 16, 2018
Please contact the courier people, directly go to the nearest courier hub where your product is, as per the tracking details. They can help you
Prafulla Srinivas's reply, Mar 16, 2018
I think the product is on the way back again, I think they will send a new piece
Prafulla Srinivas's reply, Mar 16, 2018
Bro can you ping me on [email protected]
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    S
    suresh191155
    from Punalur, Kerala
    Mar 14, 2018
    Resolved
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    Address: Kollam, Kerala, 691306

    Sir,
    I was ordered a book through flipcart.order id.OD[protected]
    INVOICE.FAAWJS[protected] DATED 8/3/18.
    As per my order it must be deliver in my house which is near to main town anchal. but the delivery boy refuse and he call me to sent somebody to the highway to collect the same.means the highway is half km from my home.And again he warn me from next time you must come and collect from courier office.
    I am a regular customer to flipcart.from next time i am compell to give order through amazone they always give delivery to my home.
    thanks
    Reshma Suresh
    [protected]
    Apr 18, 2018
    Complaint marked as Resolved 
    Flipkart customer support has been notified about the posted complaint.
    Mar 14, 2018
    Updated by suresh191155
    Improper delivery
    Verified Support
    Mar 16, 2018
    Flipkart Customer Care's response
    We will revert on it.
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      S
      Shashigoogly
      from Bengaluru, Karnataka
      Mar 14, 2018
      Resolved
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      Resolved

      Address: 560001
      Website: flipkart

      I ordered 2 oppo f3 mobiles. The order had been placed and i had received confirmation sms notification regarding the same. But i tried to cancel one item but it tooks both also for cancellation. So request to cancel only one item for flipkart executive but she said the order has cancelled. But she did not informed me that both order also will get cancel. Finally the executive cancelled both order also. If i scold she say sorry atleast i am requested to take the cancellation back but she is no response. The worst service i received from flipkart
      Apr 19, 2018
      Complaint marked as Resolved 
      Flipkart customer support has been notified about the posted complaint.
      Verified Support
      Mar 15, 2018
      Flipkart Customer Care's response
      We will revert on it.
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        ranjan07h
        from Patna, Bihar
        Mar 14, 2018
        Resolved
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        Resolved

        defective product replacement and refund cancelled.

        Website: www.flipkart.com

        I ordered a sandisk sdcz50 64gb pendrive on 03rd march, 2018 from seller named sangamelectronics01 of price rs 959.00. Product delivered on 9th mar, 2018. I opened package and i found a hp 64gb pendrive inside. I checked and i found it was in dead condition. At same time i requested for replacement by calling customer care and she said that by 17th march, 2018 your product will be replaced. But they cancelled my replacement request on 12th...
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        Siva jalsa
        from Taliparamba, Kerala
        Mar 14, 2018
        Resolved
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        Resolved

        Address: 516175

        Dear sir this is the d padmanabha reddy is lived at neelapuram village duvvur mandal andhrapradesh. Yesterday a person stealing my card details and bought products from your store worth rupees 14999 with some products. This is serious concern about me and my family because this amount can be huge loss.in this case we expected a return those money in stipulated time. Below i can provide details of those statements. The transaction statements here. Sbipg[protected]
        Apr 26, 2018
        Complaint marked as Resolved 
        Flipkart customer support has been notified about the posted complaint.
        Verified Support
        Mar 15, 2018
        Flipkart Customer Care's response
        We are sorry, we are unable to find your account details. Request you to get in touch with our customer support number[protected]
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          M
          Manish78907
          from Kolkata, West Bengal
          Mar 14, 2018
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          Address: Howrah, West Bengal, 711106
          Website: www.flipkart.com

          I am trying to buy mi note 5 pro for the 4th time and those liers said sales begins at 12 noon but this is 2nd time that coming soon option has been changed to out of stock directly. There was no option to buy. If they have no phones for the consumer than they should not display this kind of offer. It was a very bad experince i have ever had with flipkart. If they have reserved the phones for the retailers or their closed one then this sales are not supposed to be there online.
          Apr 20, 2018
          Complaint marked as Resolved 
          Flipkart customer support has been notified about the posted complaint.
          Verified Support
          Mar 14, 2018
          Flipkart Customer Care's response
          We are sorry, we are unable to find your account details. Request you to get in touch with our customer support number[protected]
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            S
            Seema2061992
            from Mumbai, Maharashtra
            Mar 14, 2018
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            Address: Thane, Maharashtra, 401105

            1. On dated 25/9/17- reference no - 75503727269015469157867, amount of rs.1.466/- is been charged by flipkart.. But i did not do any shopping on this date with flipkart.

            2. On dated 25/9/17- reference no - 755037272690154689972895, amount of rs.525/- is been charged by flipkart, but that amount i have paid by cash.

            So above both transaction are additional charges by flipkart to me on my credit card bill of october 2017, so i request you to look after this matter and refund my money as soon as possible
            Apr 28, 2018
            Complaint marked as Resolved 
            Flipkart customer support has been notified about the posted complaint.
            Verified Support
            Mar 15, 2018
            Flipkart Customer Care's response
            We are sorry, we are unable to find your account details. Request you to get in touch with our customer support number[protected]
            I have try to contact with Your Customer Executive, But they are not finding any record for the same date, Please look in this matter.
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              S
              Sathish Kumar Kalidass
              from Chennai, Tamil Nadu
              Mar 13, 2018
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              Address: Chennai, Tamil Nadu, 600119
              Website: Flipkart

              The photo album product delivered to me without the rings. But i would like to give it to my wife as anniversary gift asap and don't want to return it since it will take another 10 days. So i used the product without the ring. When i ask them to deliver the ring alone they just deny it. I paid the price for that ring. I hope it's my right to claim it.
              Apr 21, 2018
              Complaint marked as Resolved 
              Flipkart customer support has been notified about the posted complaint.
              Verified Support
              Mar 14, 2018
              Flipkart Customer Care's response
              We will revert on it.
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                M
                Manish1998
                from RAIGARH, Chhattisgarh
                Mar 13, 2018
                Resolved
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                Resolved

                Dear sir hamne 26 february ko ek cloudwalker led tv50 inch liya thea jo hame 5 feb ko mila jab installation ke liye engineer aaye tho vo led tv ko install karte samay unhone dekha ki led internal damge ho gya thea jike liye hamne ek filpkart me replacement ka order kiya hame schedule date diya gaya ki tech visit hoga, installation hoga, uske baad 20 feb ko cancelled ho gya, uske baad phir se return order place hua tech visit hua uninstall tion hua, kuch dino ke baad phir se cancelled hua phir 5 march, phir 12 march cancelled hua ab phir se date diya gya sir hame bhaut jayda pareshan ho gye hai😢
                Please please pickup a damage tv and delivery to new tv
                Apr 18, 2018
                Complaint marked as Resolved 
                Flipkart customer support has been notified about the posted complaint.
                Verified Support
                Mar 15, 2018
                Flipkart Customer Care's response
                We will revert on it.
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                  jknagar28
                  from Ahmedabad, Gujarat
                  Mar 13, 2018
                  Resolved
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                  Resolved

                  Address: 382443

                  First tv delivered on 6/2/2018, and still waiting to get resolution of my issue..

                  Never ever purchase any product from flipkart..

                  All are abide by policy and paralyzed, but didn't give solution to my issue..

                  I want refund at all... I don't want any product in replace or in return.. Just give my money back so i can sleep well.

                  Product packed for replacement on 22/02/2018, and get again damaged product and till they want to resolve before 16/03/2018,
                  Apr 24, 2018
                  Complaint marked as Resolved 
                  Flipkart customer support has been notified about the posted complaint.
                  Verified Support
                  Mar 14, 2018
                  Flipkart Customer Care's response
                  We will revert on it.
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                    C
                    chocolatyboy
                    from Delhi, Delhi
                    Mar 13, 2018
                    Resolved
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                    Resolved

                    I had ordered a smart phone (Google pixel 2) on 26 feb 2018
                    I select the option of online payment option and i had payed for it my money was cut from my account but i didnt get any message from flipkart about my order
                    And today is 13 march 2018 i neither get any message nor my product
                    I request you to please give me my mobile as soon as possible
                    (Please give me my mobile i didnt ask you to return my money i only need mobile phone)
                    Now i didnt pay you any money because i had paid it earlier
                    Thankyou
                    Apr 14, 2018
                    Complaint marked as Resolved 
                    Flipkart customer support has been notified about the posted complaint.
                    Verified Support
                    Mar 14, 2018
                    Flipkart Customer Care's response
                    We are sorry, we are unable to find your account details. Request you to get in touch with our customer support number[protected]
                    Mar 14, 2018
                    Updated by chocolatyboy
                    I DIDNT REMEMBER MY ORDER NUMBER may be the given order number is wrong
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                      N
                      nitinrawat11
                      from Noida, Uttar Pradesh
                      Mar 13, 2018
                      Resolved
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                      Resolved

                      Address: 110091
                      Website: www.flipkart.com

                      They are not able to deliver the product on the promise date and giving fauls information and lots of excuses they are wasted my 06 days till now they sending wrong items and once i am placing for replacement they are taking to much time and still not resolve it

                      Order no.
                      Od[protected] items)/ od[protected] (10 items)

                      Thanks
                      Nitin rawat
                      [protected]/ [protected]
                      Apr 19, 2018
                      Complaint marked as Resolved 
                      Flipkart customer support has been notified about the posted complaint.
                      Verified Support
                      Mar 14, 2018
                      Flipkart Customer Care's response
                      We will revert on it.
                      Verified Support
                      Mar 15, 2018
                      Flipkart Customer Care's response
                      We would like to inform you that we tried reaching on [protected], [protected] but we were not able to reach you. We have sent an mail in your registered email Id: [protected]@gmail.com, if you want us to reopen the case, kindly revert on the same mail.
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                        N
                        Nizam Deen AH
                        from Coimbatore, Tamil Nadu
                        Mar 13, 2018
                        Resolved
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                        Resolved

                        Address: Chennai, Tamil Nadu, 600118
                        Website: Flipkart

                        Hi team,

                        I regret to inform regarding my ordered from flipkart. I ordered kobo multi orbitrec excersise machine on 03-jan-2018. But i received on 19th jan18. The product is fully damaged product. I requested immediately return request with photo proof. They agreed and approved. But they informed it will be pickup on 26jan18. But nobody came for pickup. Then i cantacted to flipkart they informed will do 06feb2018. Then i was put leave with loss of pay and waiting for the day. It was not happened. Then they extended to till 15feb2018 also approved for refund the amount. Then i was waited same like loss of pay. Similarly nothing happened. Finally they (Flipkart) confirmed me that we have escalated to higher level please wait till 26feb2018. And 27feb2018 will be processing your refund. Then i was waited on 26 with same loss of pay and the same date i have my family function. But i haven't attended due to the pickup. But nothing happened on that day also. But one thing i want to tell, i called to flipkart on 25th feb 2018 to intimated regarding pick-up and also asked whether really will come and pickup the item or not. But they promised me that, if pickup is not happened then we will process your refund directly. The same conversation proof i have attached. But now they asked to wait till 07march 2018. I think flipkart is cheating me. Because now they extended till 14 march 2018. It will be tomorrow. So kindly help me to solve. Also i have already loss of pay for more than 3days. Because of this. Also i missed my family function. So i need to get compensation due to this with my refund amount. I have not received any amount till now. As per the telephonic conversation with flipkart supposed to get money. But nothing happened.
                        Mar 20, 2018
                        Complaint marked as Resolved 
                        Flipkart excutive name Manjula interacted with me and provided the refund. Hence closing the issue. Thanks for forum and Manjula
                        Flipkart customer support has been notified about the posted complaint.
                        Verified Support
                        Mar 14, 2018
                        Flipkart Customer Care's response
                        We will revert on it.
                        Verified Support
                        Mar 14, 2018
                        Flipkart Customer Care's response
                        We had interacted with the customer informed regarding the return and refund hence closing the case.
                        Mar 19, 2018
                        Updated by Nizam Deen AH
                        Received amount thanks for Manjula from Flipkart. She has solved the problem. I am closing the issue
                        Worst service from Flipkart
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                          J
                          jay_kumar
                          from Bengaluru, Karnataka
                          Mar 13, 2018
                          Aug 6, 2023
                          This thread was updated on Aug 6, 2023
                          Resolved
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                          Resolved

                          my account is blocked mentioning high number of unusual returns.

                          Address: 560045
                          Website: www.flipkart.com

                          After researching a lot on the internet, still not sure why flipkart has blocked my account. Maybe the reason as other people saying that we can not order the same product thrice, and i ordered moto cplus for three of my relatives (Since they don't have idea how to order). And in one order [order id : od[protected] ] by mistake, flipkart refunded money as i got the delivery confirmation message before actual delivery, but when they...
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                          Akash Pushp Johri
                          from Bathinda, Punjab
                          Mar 13, 2018
                          Resolved
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                          Resolved

                          Address: Jalandhar, Punjab, 144005
                          Website: flipkart.com

                          I am akash pushp johri, email [protected]@gmail.com, i ordered https://www.flipkart.com/chvts-tempered-glass-guard-mi-max-2/p/itmezkw7p7uyvj4h?... this tempered glass from flipkart for my phone mi max 2, but they deliver me wrong product, the product delivered to me is no where close to the description of the product and also the size of the product doesn't match. I called the customer care and told them about this but they say there's nothing they can do as the product is under no return policy. I want my refund as i am not going to pay for a product i didn't wanted and is completely useless.
                          Mar 14, 2018
                          Complaint marked as Resolved 
                          1. EMAIL ABOUT THE ISSUE TO CUSTOMER SUPPORT 2. THEY WILL GUIDE YOU. 3. RETURN INITIATE. 4. GOT THE MONEY WITHIN 6 HOURS OF RETURN.
                          Flipkart customer support has been notified about the posted complaint.
                          Verified Support
                          Mar 14, 2018
                          Flipkart Customer Care's response
                          We will revert on it.
                          Mar 14, 2018
                          Updated by Akash Pushp Johri
                          it has been settled from flipkart team, and there customer support was great and well behaved, the response was quick and i have got my money back in my account., , , , , , thank you flipkart.
                          I booked my mobile on 28 th feb but till now i have not recieved my mobile
                          Dear sir,
                          My product SONY_H500_EP_ BLUE handset with Mic
                          In this product Mic. Problem Mic. Is not working
                          Now problem is i have face problem is raise return request
                          My order id OD[protected]
                          Please raise my return request for this product
                          I called in your flipcart executive help team again and again they fake promise
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                            R
                            Rdp1996
                            from Delhi, Delhi
                            Mar 13, 2018
                            Resolved
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                            Resolved

                            Address: 382755

                            I have purchased tempered glass name unistuff higher than local market price but when i received it has a very poor adhesive i hardly install the glass on my mobile without adhesive but after six days it automatically uninstall and fall down from my mobile screen.. I contact flipkart but no one help me..

                            My order id is od[protected]. So plz be helpful
                            Apr 14, 2018
                            Complaint marked as Resolved 
                            Flipkart customer support has been notified about the posted complaint.
                            Verified Support
                            Mar 14, 2018
                            Flipkart Customer Care's response
                            We will revert on it.
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                              P
                              packilraj
                              Mar 13, 2018
                              Resolved
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                              Resolved

                              Address: 629003
                              Website: www.flipkart.com

                              Hi, recently i was ordered pillow through flipkart website. Mrp sticker showing product price :rs.2999, but flipkart invoice showing ra3, 799.

                              Here rs.800 price different, i asked them rs.800 refund or rs.3799 mrp based product. But they are willing to process my request. Plz do the needful on high priority basis.

                              Incident: in[protected]
                              Invoice of order - od[protected]
                              Apr 18, 2018
                              Complaint marked as Resolved 
                              Flipkart customer support has been notified about the posted complaint.
                              Mar 13, 2018
                              Updated by packilraj
                              flipkart customercare support person not willing to process my refund request.Plz arrange 50% refund for this online order price issue.
                              Verified Support
                              Mar 14, 2018
                              Flipkart Customer Care's response
                              We will revert on it.
                              Panasonic mobile got from flipcart from March 3, this mobile complaint of battery low and Camara and over heating so I kindly replace my mobile and I wanna refund my money
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                                sbabu15
                                Mar 13, 2018
                                Resolved
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                                Resolved

                                Address: Chennai, Tamil Nadu
                                Website: www.flipkart.com

                                There was a fraudulent online purchase happened using my credit card unauthorisedly. Upon receipt of SMS, I have requested Flipkart customer support team immediately not to deliver the product due to the illegal transaction. The Customer support staff has verified my details and acknowledged and also issued a ticket for stopping the delivery. Despite several emails, phone calls from my side to stop, they have delivered the product to the fraud. As a result, I have been harassing by the bank to pay the fraudulent money...I have been following up with the Flipkart staff to close but there was no response from them...Chennai Cybercrime has asked the Flipkart staff for inquiry but there was no response...the Tamilnadu consumer grievance team has asked the Flipkart staff to resolve the issue still there is no response from them..I am helpless and caused a severe mental agony for the past 6 months because of Flipkart's negligence ...anybody can resolve my issue would be very helpful..
                                Apr 28, 2018
                                Complaint marked as Resolved 
                                Flipkart customer support has been notified about the posted complaint.
                                Mar 13, 2018
                                Amreen Siddiqui's response
                                When i added the price was 4999 and in a week ot got a hike of 1000 rs that is now yhe price is 5999. Thats unfair...
                                Verified Support
                                Mar 14, 2018
                                Flipkart Customer Care's response
                                We will revert on it.
                                I waited and finally I added Redmi 5 a mobile into cart on 8 march at time of sale ..successfully, but as soon as i proceeded the server seems busy i tried and tried but after few seconds it shows out of stock how it is possible! I want the mobile any how...
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                                  O
                                  O.P.Mendiratta
                                  from Kolkata, West Bengal
                                  Mar 15, 2018
                                  Resolved
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                                  Resolved

                                  Address: Faridabad, Haryana, 121001

                                  Reminder - 1

                                  My order ID OD[protected]. I have purchased Moto C Plus on 24/09/2017. The mobile charging is not working and I have taken it to the service centre, they have refused the request by saying that the serial no. is not authorised and it is not the product of India. I want help asap.

                                  Please consider it urgent as my work is suffering a lot due to non availability of handset.
                                  Apr 21, 2018
                                  Complaint marked as Resolved 
                                  Flipkart customer support has been notified about the posted complaint.
                                  Mar 13, 2018
                                  Kaustuv Datta's response
                                  Flipkart — generic 2 in 1 portable mini folding chair and stool (metal) beach outdoor picnic

                                  1 Review
                                  Kaustuv Datta on Mar 13, 2018 Mark as Resolved
                                  Order ID: OD[protected]

                                  Order no : od[protected]
                                  order date: 20th february 2018
                                  delivery date :28th february2018
                                  price :rs.1049/

                                  the folding chair broke down on 11th march2018
                                  company reason : their warranty is only valid for 10 days from the date of delivery.

                                  generic 2 in 1 portable mini folding chair and stool (metal) beach outdoor picnic

                                  Verified Support
                                  Mar 16, 2018
                                  Flipkart Customer Care's response
                                  We will revert on it.
                                  Verified Support
                                  Mar 19, 2018
                                  Flipkart Customer Care's response
                                  Case resolved.Hence, closing the complaint.
                                  This is the second time I am facing this shipment undelivered due to damage
                                  Order no : od[protected]
                                  order date: 20th february 2018
                                  delivery date :28th february2018
                                  price :rs.1049/

                                  the folding chair broke down on 11th march2018
                                  company reason : their warranty is only valid for 10 days from the date of delivery.
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                                    A
                                    Ambareesha n
                                    from Bengaluru, Karnataka
                                    Mar 12, 2018
                                    Resolved
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                                    Resolved

                                    Whirlpool 190l direct cool single door refrigerator order id od[protected] refund intait one month i am calling daily flipkart customer care but no refund no problem solved flipkart how many working days refund daily i have calling flipkart but flipkart customer anser tomorrow tomorrow tomorrow how many days time so what are you doing flipkart team office how many days resolved refund flipkart
                                    Mar 13, 2018
                                    Complaint marked as Resolved 
                                    HDFC bank yalahanka branch Bangalore karnataka call to bank send to many 10999 my bank account
                                    Flipkart customer support has been notified about the posted complaint.
                                    Verified Support
                                    Mar 14, 2018
                                    Flipkart Customer Care's response
                                    We will revert on it.
                                    Verified Support
                                    Mar 15, 2018
                                    Flipkart Customer Care's response
                                    We have interacted with the customer, informed that the payment of Whirlpool 190 L Direct Cool Single Door Refrigerator on 15th December 2017 was unsuccessful as the payment did not go through for Rs.10999/-. Customer may contact bank’s customer care using the number mentioned on the back of customer's card in case further assistance required. If they are unable to help, customer may raise a dispute with the bank's grievance department cell.
                                    Verified Support
                                    Mar 19, 2018
                                    Flipkart Customer Care's response
                                    We have interacted with the customer and Customer informed the refund is received.
                                    Hence closing the case from our end.
                                    Mar 19, 2018
                                    Updated by Ambareesha n
                                    OK
                                    Mar 19, 2018
                                    Updated by Ambareesha n
                                    OK close case
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