Feb 07, 2018
Updated by kattishetti There is no update except for the standard copy paste statement of 'We will revert on it'.
Earlier, I had several interactions with Flipkart customer service through email on this issue. Every time they comeback and post the same / ready made answer. I am using the Citibank account service from more than 16 years and never had any issues with the transactions, and not even for 1 paisa. The Flipkart is saying that they have done the full refund to the bank account!
My question is, why I received only part of the refund when Flipkart has done full reversal. Something wrong with Flipkart payment Gateway system.
Feb 14, 2018
Updated by kattishetti The Flipkart has contacted us against this post. But we never agreed or said to close this case.
Here are some more statements and questions to Flipkart.
When our refund issue was not resolved even after several email communication with Flipkart, I posted the above message on public board. This is to inform the public about the issues with Flipkart.
As a reply to this public post, Flipkart has come back again with similar response and now Flipkart has included a new requirement, they are asking for my bank account statement!
Here I have some open statements and questions to Flipkart.
1. For the Flipkart Order (for which the partial refund is still pending), the total order value was Rs. 1197. This bill amount was presented in full by Flipkart to the payment gateway and the same amount was paid from the Citibank.
2. Earlier, when the Flipkart customer service was contacted about this refund issue, they have admitted after getting details from their payment gateway that an amount of Rs. 399 was refunded.
3. Earlier, I have submitted Flipkart with a soft copy of the response received from Citibank about the refund amount credited to our Citibank account. Citibank has confirmed in that letter that Rs 1197 was debited from our account and only Rs 399 was reversed to our account (i.e. the refund).
4. By referring to the above points, I have question to Flipkart that, how Flipkart can say that their payment gateway has received only Rs 399 against the order / billed amount of Rs 1197 ?
5. Second question to Flipkart is that, how and/or why the Citibank will make the payment of only Rs. 399 to Flipkart against the billed amount of Rs. 1197 ? The payment should be either Rs. zero or Rs. 1197.
6. Third question to Flipkart, Flipkart has admitted that their payment gateway has processed a refund of Rs. 399. So, if the money was not received by Flipkart from the Citibank then then why did their payment gateway made the refund even for Rs. 399 ?
The balance refund is not a big amount. But, I wanted public to know the issues and pain in interacting with Flipkart.
