Flipkart Complaints & Reviews

To the ceo of flipkart,

I have placed an order, order id od[protected] on 16th jan 2018 was communicated will be delivered by 24th jan. I have made same product order 3 times earlier and every time it was delivered at my doorsteps. We have made same order this time from previous order history. This time flipkart decides not to order at my house and asks me to pick up the order why??? I called your contact centre and spoke to anita who was trying to blame this on me that i had selected option of pick up whic i clearly denied that i did not as she could not solve i spoke to esacalation officer kratika who also was blaming this on me and she said her manager also cannot solve this also he cannot speak to me. She then tells to wait till 31jan why are you blaming me for your system issues which is causing delays why hire managers who cannot speak to customers

I have order 2 apple watch bands from. The month of november when i revived the products it's was a tempered glass of apple watch i register a complain aft 1 month i got 1 of the band and the other 1 i have not got till yest it has been 3 month i have been calling for my refund if rs1198 but till yet no refund have came they are only increasing the date on and on when ever i'm calling nd no call is coming they r giving me the date if call buy none of call is cming it has been 3 months for just a refund of 1198 i would have called more than 30 times

Order id[protected]:
On tuesday, 23 jan 18, (6.24pm) i placed online order for john players regular fit men's grey trouser (Size 36) at the price of rs.665/- and order id was[protected] and made advance payment. As per update available on flipkart website, the order was approved on 23 jan 18, packed on 24 jan 2018 and shipped by india post on 25 jan 18 through speed post tracking number ad[protected]in. Order was returned to seller on the same day.
On my query from flipkart support, i have been told that their courier partner has cancelled the order and advise me to place fresh order for the product at the prevailing price of rs.1599/-.in this way flipkart has befooled me. Order was placed, approved, packed and shipped. Does india post got the authority to cancel the order and if so what were the circumstances? I do not believe that india post has the authority to cancel the order. Flipkart has tried to mislead and befooled the customer and none of their reply is reliable &transparent. Flipkart is legally bound to deliver the order at the same price which they have approved and accepted the payment. Such type of practices are not tolerable. It seems that no rules, regulations & guidelines are applicable on such marketplace. Would the flipkart and concerned department in the government of india take action in the matter to address the issue. Strict action is needed to be taken to stop such practices.

Rajendra singh
[protected]

Hello flipcart my problem never solved by your executive. Within the replacement periods i show and say my complaint. About my moto g5s. It's display of dnd or do not disturb button automatically on always. Complaint is repeatedly it's very sad to me when the executive come it's not showing that complaint, what can i do. After they goes complaint repeating. So you can return from me and use 3days then understand my complaints.. When i buy. On next day it's start showing complaint.. If i put alarm it's automatically silent and someone call riging cause dnd silent. Pls tell me what can i do. Pls replace soon as possible dear flipcart

Hlo sir. jo ye aap kr rhe ho aacha ni kr rhe ho .. apne custmor ka viasvas khtm kr rhe ho aapa kuch ni jana flipkart wale bdnam ho rhe h .Ek to muskil se order hota h uper se bi wena information k order cancel kyo kiya. bulk order bol rhe h care wale . na to phle koi phone order kiya . phle me hi ye kam kr rhe ho .. sbse ghtiya seller ho... order deliver hona chahiye . us cancel wali resquest ko close kro mujhe mera order chahiye h bs..vrna sare flipkart account delte kr dene h jb kisi kam k hi nhi . . itna bekar response ..flipkart se . so bad.

I am a loyal customer of flipkart since 1.5 yrs. Flipkart also provided me credit of rs 5000 under its pay later option. I prefer payment using gift cards only because of fast payment and fast refund. I ordered so much things. But once i got the charger defective so i called the representative and told him/her about the charger. They provided me 200 rs as a token of apology. But one night suddenly they blocked my account stating that i have used token of apology program unfairly. My flipkart wallet had 600 rs in it which are now stuck as i am unable to login my account. Flipkart representatives are not helping. They send only one email which is
We're sorry to let you know that your recent request has been canceled as our systems have detected that you've been making unfair use of the offers under our token of apology program. This would also mean that you will no longer be able to login to your flipkart account.

We are concerned and would like to understand the issues you are facing in a better way. Please reply to this email and we'll get back to you with an update.

Thanks,
Flipkart.

Regards,
Shoabhi ubale
Flipkart customer support

I also reply with a message. But they reply me with the same email.

My flipkart account no - [protected]
Email id - [protected]@gmail.com

Dear sir
I purchased panasonic eluga a3 mobile through your website, unboxing product camera is not working flashing message can't connect to camera. Please make sure to close other apps that may use camera or flashlight. So contact to customer care they ask me to follow the instructions after that reboot phone but results same.
Then i call panasonic customer care they also gave instructions i followed simultaneously and yet again same problem then they asked to return /replacement of product.
Sir please do me favour as soon as possible thanks

Just now received this mobile from flipkart. The device is defective, it keeps restarting and not able to resolve even after software update, safe mode, factory reset. Called customer care and they informed to try the safe mode since i already tried other stuff they are saying but still the problem is there, preinstalled apps are crashing. Did not load any sd card, sim card etc.. Totally frustated and raised return request in 2hrs. Flipkart says they will call back in 48hrs but reluctant to approve the return request.

My invoice no is fab6x[protected] dated[protected].
Its very bad that they are still reluctant to initiate return process. I do not want this phone any more. Very bad & disappointed with flipkart & mi a1.

If they care customers, please reach me on [protected]. Thanks.

Online shopping was made and as per quoted price it was paid. While placing order it was displayed that the product is to be delivered within 25th january, 2018,
But it is unfortunate to note that till now no call or message is received by me citing reason for non delivery of the product. Please note that based on your delivery confirmation, myself also given some mandate for gifting the same today since today is a memorable day and the gift is ordered to meet that purpose.
It is my earnest request to make discreet inquiry for such lapses and take some reasonable action against such non compliance.in my opinion, such type of action will certain put your concern in embarrassing position and you are earning bad name in this venture, when there are several competitors with the same feature are moving in the market.
Such type of acts will certainly play to loose your customer.

Regards,

(D bhattacharya)

Honor 9 Lite (Sapphire... with order ID OD[protected]...the order is placed on 23 jan but still not recieved the shipment details to my num...
P.S The order is been placed by another account...which is not related to the given adress...i want the details of the order...

This is regarding the order with order id od[protected] placed on 18th jan 2018 for an acer predator helios 300 original price 1, 00, 990/- at an offer discount of 61, 379 /-. Now, on 25th jan when i check the order status, there is a notification saying: shipment undelivered due to damage (See attached images). I then called their customer care and the resolution provided was to place the order again. Now, i am certainly not willing to pay 40, 000/- additional for no fault of mine. So, i sent an email asking for a replacement piece and got no response there as well.

I did some searching online on this issue, and i find that customers have faced this issue during the earlier sale period of oct last year, on the exact same laptop, the link provided below has links further pointing to more customers reporting the same (Link:https://www.consumercomplaints.in/flipkart-product-cancelled-due-to-damage...⇄
I urge you to look into this matter with utmost urgency and sincerity, as this is extremely fishy and seems like ekart and retailnet together may be deceiving them.

Dear sir..

Courier boy behaviour is very rough and i returned my product because of courier boy of ecom express..
He ome to my office and said that give me 900 rs..
I said 1st give me parcel nd i'll give you money then he replies that i'm only courier boy.

Courier boy name : chetan chhaiya
Number: [protected]
Email : [protected]

I want to complain for this guy. Please take action from my side.

Regards
Thank you.

Dear sir/ madam
I ordered acer predator helious 300 core i5 7th generation (8gb/1tb hdd/ 128 gb) on 20/01/2018 order id: od[protected]
But till today i do not receive the product. The product i ordered for my son. He is studying in bengalore. But today when i contact your customer care executive they say flipkart is unable to deliver and you cancel the order and take refund. So i am very very unhappy to knew the things.
But i request you to pls deliver the product as earlier as possible. It is very important for me. I refuse to cancel the order order take refund. I ordered the product as per your offer with advance payment. So i need the product not refund. Flipkart have a good will. I am also a loyal customer of flipkart. So once again request you to pls deliver the product in any way. I shall go to bengalore with the laptop for my son.
Regards
Swapan chandra garai
Mob [protected]

I was one the early user of e-commerce during flipkart initial days.
I love to order online and promote flipkart for its varied product offering and quality of delivery service.
But for most of my recent orders, there is always a delay beyond reasons which even its service representative cannot figure out.

Inspite of several calls and emails, there is no response from its support team and neither an acknowledgement of my issue. I almost stopped ordering from this site but wanted to give it a try again.

However i was in a similar issue and sad to tell that one of my product is still not delivered and missed the delivery timeline by over 5 days.

I am depressed and decided not to shop with flipkart again and repent for all my association over last 10+ years.

I bought huawei watch 2 from flipkart after seeing the specifications & compatibility. It was clearly mentioned that it is compatible with ios & iphone but upon arrival, i tried with my iphone more than have the functions were not working. Upon complaining the main manager accepted that it is sellers fault as they have mentioned wrong information on the page & i was told that they would resolve this issue. Today i get a call and was told that they can replace the watch but they cannot refund the money because it is not as per sellers policy. My question to them was if it is not compatible with iphone then what will i do with it and above all its flipkart's responsibility of making sure that seller doesnt submit wrong information & if he does then he should be punished by asking for full refund. Unfortunately flipkarts customer care person mr. Vimal was rude and said i am the last contact we cannot do anything apart from replacement sorry. This is the answer we get from flipkart then why should we promote indian company if they behave like this.

I had placed order for mobile on 7th jan and received in night of 8th jan.
I have opened my box of redmi note 4 device after arriving my home from kerala yesterday and started using the device, sudden of today my device turned off and not powering up.
I have placed order through flipkart me and family are permanent flipkart customer my another number is also associated with your website which is [protected] (Aman sharma). I had purchased many more things from that too i have purchased two devices from thier website from two different numbers, one from this and another from that
I am facing this issue and i want to get it resolved by getting replacement for this faulty product i have called your customer service center also but got very poor response from there, mr. Prathap guided me to drop a mail.
My issue is very genuine thats why i want direct replacement because of the fault from the vendor as he given me faulty device, i was out of city when started using this device yesterday it misbehaved the condition of device is as it is brand new.
I wont go any service centre because of your vendor's mistake and faulty device given by you.
Amazon is providing 20 days replacement policy,
You can reach me on - [protected] (Aman sharma)
Revert awaited and will wait to get it replaced as early as possible.
I just want an replacement for the faulty product handed me over by your vendor thats it.

I bought a hush puppies zeal slip on shoes pair by paying about 3k rupees on 25 dec 17. The order no is od[protected]. The product looked fake / duplicate by the finish when i received it but i trusted flipkart here and started using the product.

I wore it for the fourth day today and noticed in office that the shoe sole is actually getting separated from the leather at the back. I use quite a few hush puppies products...

Dear flipkart,
(1) i have ordered bauxter two sets magnetic balls (5 mm 432 balls) [i. E. Two magnetic cubes (One cube=216 balls)] on 11 jan 2018 vide order id - od[protected] on cod of amount rs. 1544/-.
(2) my ordered item i. E. Magnetic balls was of size 5 mm (Each ball) and product size dimensions was as under:
Product width: 4 inch
Product height: 6 cm
Product depth: 4 inch
(3) my ordered product was delivered to me on 18 jan. When the delivered parcel was opened by me, i was shocked/disappointed to see the delivered item i. E. Magnetic balls. They were not of specific size (I. E. 5 mm each ball) as mentioned by the seller. It is essential to note here that received product i. E. Magnetic cubes (Qty - 02) were not of same size/dimensions as reffered above. Cubes were too small in size (I. E. Less than one inch in width x height x depth).
(4) therefore, a request regarding return of received wrong item was initiated by me on 18 jan and the same was accepted by you.
(5) further, ordered item against return request was again delivered to me on 24 jan. It is pertinent to note that item delivered to me by the seller is again not of same size/dimensions as ordered by me (I. E. Balls of size 5 mm). Also, the items delivered to me 2nd time is the same as was delivered 1st time.
(6) being an old customer of flipkart from a long time, such kind of things are not expected from you/your seller's. Hence it is requested to do the needul and provide me the item of exactly same dimensions as mentioned during my purchase. Otherwise, it is requested to refund my amount. Also, to avoid unwanted harrasment of your customers, it is suggested not to deal with such kind o[censored]nresponsible sellers.
(7) looking forward for early reply...

Moninder singh chahal

This is regarding the order with placed on 18th january order id OD[protected] for an acer predator helios 300 original price Rs.129990 and selling price Rs 99, 990/- offer promotional discount of Rs38611/-. And I paid Rs.61379 through credit card.Now, on 25 th January 2018 when i check the order status, there is a notification saying: shipment undelivered due to damage (See attached images). I then called their customer care and the resolution provided was to place the order again. Now, i am certainly not willing to pay 40, 000/- additional for no fault of mine. So, i sent an email asking for deliver the product. I sent mail to Flipkart as under

Dear sir/ madam
I ordered Acer Predator Helious 300 core i5 7th Generation(8GB/1TB HDD/ 128 GB) on 20/01/2018 Order ifOD[protected]
But till today I do not receive the product. The product I ordered for my son. He is studying in Bengalore. But today when I contact your customer care executive they say Flipkart is unable to deliver and you cancel the order and take refund. So I am very very unhappy to knew the things.
But I request you to pls deliver the product as earlier as possible. It is very important for me. I refuse to cancel the order order take refund. I ordered the product as per your offer with advance payment. So I need the product not refund. Flipkart have a good will. I am also a loyal customer of Flipkart. So once again request you to pls deliver the product in any way. I shall go to Bengalore with the laptop for my son.
Regards
Swapan Chandra Garai
Mob [protected]

I urge you to look into this matter with utmost urgency and sincerity, as this is extremely fishy and seems like ekart and retailnet together may be deceiving them.

Hi sir
Myself Karthik shanmugam from Chennai Kolathur. I have issue with one of my online purchase . I bought shoe from Flipkart on 27 th December 2017 but within 10 days shoe bottom got tored. I was shocked and made return to Flipkart . Next two day executive came and say that product is damaged u ask for refund or replacement sir I will not take and he left.from then I trying for replacement or refund but Flipkart saying as per terms and conditions it's not possible. But while saying they said of 30 days exchange policy.product worth 439rs I used only for 10 days it kept in idle which is totally waste of money this people selling not quality product
Order I'd: OD[protected]