Flipkart Complaints & Reviews

Hi there,

My name is tabrez nagaralli from lives in navi mumbai. My mobile number is [protected]. I had ordered iphone 8 64gb by paying rs.55069 on 21.01.2018 which has to be delivered to me by 22.01.2018, as promised i got the product on given date at my office address mazgaon, mumbai. Me and my friends opened the box after sometime then i noticed main box i. E apple iphone8 box doesn't have little sealed tapes at sides. When i opened the main box to my shock there was soap bars instead of mobile phone. It was very disheartening to see that.
Then i immediately contacted delivery guy then he told me to call customer care. The executive first told me to wait till my order's status become delivered. On same night it changed to delivered then my issue was escalated and promised date given was 25jan 4.30pm and incident no:[incident: in[protected]]. After this i contacted so many times, one of their social media executive called me on 23.01.2018 and said that issue will be resolved within 24hrs, but this didn't happened. On second day i. E 24.01.2018 i got call from social media team and they told me that it will take 12 days and disconnected my call. Now when once again called customer executive they are saying issue will be resolved by 25.01.2018. I am really worried about this because just now received email saying your issue is taking time to get resolved and now given date is 28.01.2018 and one more time they have given new date 29.01.2018. I am very disappointed right now.
I want my issue to be resolved on given date and time i. E 29.01.2017 3pm. I am very frequent buyer of products from flipkart website.

Important data:

Order number: od[protected]
Incident raised no.: in[protected]
Mob: [protected]
Courier partner: ekart logistics
Tracking id: fmpp[protected]

This is to inform you that i have ordered an phone (Smarton t) and i thought it would be a better phone. It's heating too much even without much use. This phone is over heating even on the first day o[censored]se and this is my second day and also battery is draining faster and thought to complaint about it. I need to resolve this issue as fast as possible otherwise i ll feel like i m being cheated n not worth of price.
Hoping for your cooperation.

Flipkart doing fradulent and unethical business.

I would like to share experience me and my friend have recently face with flipkart.

I placed an order od[protected] for honor 9 lite on 23rd jan'18 on flipkart and after 2 days i. E, 25th jan'18 my product got shipped. After 2 hours of shipping the product flipkart cancelled the order and updated a status "cancelled by you". When i called the executive and asked them for reason of cancellation then they said that the order was cancelled by seller. I argued for updating the wrong status of cancellation on website. As per flipkart executive it was cancelled by seller but when i checked on their website it was saying cancelled by you. (Screen shot shared)

On further discussion flipkart executive "nilesh vishwakarma" who is designated at senior executive level told me that due to bulk order the seller is not able to execute the order. I further opposed his reply and asked 2 questions
Q1: why the seller was not able to reconcile the order qty received and qty available with him on a same day?

Q2: i also asked flipkart executive howcome the seller realised shortage after shipping the order?

Nilesh was having no answer of that questions.

My friend was also having similar type of experience. He somehow able to book redmi 5a on flash sale dated 11th jan'18. After couple of days the product got shipped but flipkart cancelled the order when it was about to reach his address. Later on my friend asked them a reason of cancellation then they told seller cancelled the order in order to give equal opportunity to all buyers. When my friend contradicted their statement and asked them to check that it was his 1st order for redmi 5a then how come you are giving equal opportunity. Flipkart had no asnwer and refused to execute the order and asked for placing fresh order in next sale.

Again my friend made efforts and placed an order for redmi 5a dated 18th jan'18. Again same thing happened and order got cancelled after 3 days. When he again raised a question they again gave that pathetic excuse again and blocked his flipkart id.

Even in this case flipkart updated a wrong status that order cancelled by customer itself instead of seller cancellation.

Its a clear cut indication that flipkart is involved in unethical practices and selling the high demanded phone on premium prices.

Iam writing to do complain of poor service recieved from ur company. I placed my order 2 weeks back. Which is ma order nmbr (Od[protected] ur compny said that orderd item will be deliverd on 29th jan. Bt the item retrned on 28th jan. I didnt get ma order. Ur service agent call me nd said that ma order will be deliverd on mndy. Bt it retrned tody. I feel so bad for ur service.😥😥😥

Flipkart service assured me to deliver my headphones order to specific address before a deadline. They cancelled my order without my permission. Reason is delivery boy has lost the product. They did this third time and i have purchased in sale. I am unable to buy same headphones at same price..
Let me tell you from start i purchased an item (headphones from skullcandy) through flipkart on republic day sale dated 21 January 2018 for rs 599. the delivery date was 24 Jan and product did not appear, so i waited and waited. And on 26 i contacted them and they said we will delivery to you before 27 before 7pm. And again I waited till 29 and product did not showed up. Now the product is auto cancelled and the price have been risen up. This is the third time happening with me. All i want is that product at same price and a serious sorry note from flipkart.
-thank you.

Invoice of order - od[protected]

Update from flipkart customer service for [incident: in[protected]]

Sir,
I had ordered redmi mi 5a mobile phone from "flipkart sale" dated on 18jan 2018. But phone was delivered to another stranger person and i have received the message that phone is delivered to your friend to whom i do not know. But when i raised the complaint to flipkart they kept me on hold for approx. 10 days. Lastly they suggested me a solution to book another phone else we can not do anything. They just passed on my complaint to many representatives and each time i had to explain my complaint to each representative right from the beginning which was a headache for me a also a wastage of my precious time.
Why i am raising the complaint?
1) the courier is not mistakenly delivered to a wrong guy because of following information i got from their side.
- first of all on 20 jan, 2018[at 7:53 pm] i got the message that your phone is about to arrive today.
- as soon as i got the message i called an "ekart wishmaster" about my order status.
- but he told me that his duty time was already ended, will see your phone's delivery on monday i. E. On 22nd jan, 2018.
- but approximately after 1 hour i got another message from ekart that
"your phone is delivered to your friend : yogesh batra" whom i don't know at all.
- then i again called to same "ekart wishmaster", he did not respond me.
- and then i raised a complaint to flipkart around 10 pm on the same day.
- on monday, i got a call from ekart about the complaint which i raised on flipkart and i asked him that whom have you delivered my phone? And do you have any id proof of that person or his contact information as according to your policy? But they replied me that they don't have any such details of that guy. Then again i asked him that why did not you give me a confirmation call before delivering it to that guy named yogesh batra, acoording to them.? A delivery destination was ner-parsopant [pin code – 445102]. But, it was delivered in yavatmal, 30 km apart from delivery destination approximately. Hence i got a doubt over all these events happened in above mentioned order and finally raised a compalint.
Please do a strict action against all these events as this may have happened before with many consumers as well as may happen in near future if any proper action against it will not be done.
These are my order details and complaint number:
Name : ahmed imtiyaz lakadkutta
Order id : od[protected]
Flipkart incident : in[protected]
Emailid: ahmed. [protected]@gmail.com
Contact: [protected]
Consumer complaint number: 590042
Thank you!!!

I brought one mens shaper through app bt product size wrong communication. And i need replacement they delivered same size again. Then i call toll free help they hold my call more the 26 minutes finally i disconnect the call. I share the call detial and timing with 28 th jan.

Money not matter bt fake product catog and pover help dask.

Regards
Gajinder

[protected]

I have placed an order for mobile phone of rs, 20000/ value by order id od[protected], it was delivered on 22 of january, on opening the box i found that headset was missing and most likely it was a already a returned product of some other customer, i called them immediately and informed them about this, flipkart executive immediatly credited 500 rs to my account and told me that he has transfered rs. 500 to my account and you can buy the headset from the market (Please note that rs 500 was transfered to my account without my consent), on my calling to phones brand customer care i found out that headset was more than of 500 rs and that too was not available at present, then i decided to exercise my right of replacement and i called flipkart customer care but they refused to replace and told me that as you have decided to take 500 rs. Gift card so now you lost your right to replace the product, i told them that i have not asked for rs 500 and you people have recorded conversation of me but of no avail.
Actually it was a trick by them to befool, me to take my right of replacement of the product.

[protected] is number main flipkart main ek account hai mujhe...
Main republic day sale main 23.01.2018 main ek american tourister backpack order kiya hai maine, jiska price hai 3372 rupees...
Uska payment main phonepe main kar diya...
But kuch samay bad main ush product ko main cancel kar diya but 28.01.2018 main refund nahi mil raha hai...

Please help me flipkart...

Please help me...

Brought levi's shoe from flipkart don't know whether they are genuine or not. I brought it for 2800bucks and within 3 months o[censored]se it got torn out, grip of shoe is getting apart in short span. I don't know whether you guys are selling genuine products or not, why don't you name it as copy in your website instead of selling them as genuine product, did a biggg mistake by believing you and your sellers. Its better to buy offline[you will lose your market definitely if you play such cheap tricks] and fooling the customers

My order, honor 9 lite with order id od[protected] is got cancelled after it's dispatched. I enquired with customer care they said that seller has cancelled my order. But the message flipkart send says that i have cancelled my order. It's a lie that flipkart said as there customer care spoke person tell that seller has cancelled the product. They also suggest that i have to reorder the product. The product is cancelled without my permission. It's my worst experience with flipkart. This product is only available through flash sale. So i have to wait for another sale. It

This is regarding the purchase of refrigerator from the flipkart. We bought this refrigerator on 1st jan 2018, and it was delivered on 7th jan 2018. This new refrigerator was in exchange of the older refrigerator. Courier person has delivered the new refrigerator and taken away the old refrigerator. Once we opened the refrigerator, it was damaged badly from the back side corner. It was so badly damaged, we immediately posted for replacement at the flipkart website. We got the assurance multiple time from customer services that their technician will visit the house and after that refrigerator will be replaced. They booked the slot for technician on 15th, 17th and 27th, but technician never visited the place.
Its been more that 20 days after the purchase of the refrigerator and flipkart people could not able to manage a single technician visit to review the damaged. I have called several time to customer service at flipkart, nobody is telling me, since technician visit is not happening, then what will happen in this case. Nobody is listening at flipkart and try to resolve the issue. Try time we can be given assurance and no action is happening for that. After 20 days, there is no replacement happened, i want to file for grievance for refund of our money from the flipkart, we donot want to keep broken refrigerator.

Following are the detail of product
Order id od[protected]
Product : whirlpool 340 l frost free double door refrigerator
Serial id : imei/serial no: [protected]
Prakash narain house no 1606 b hanspuram awas vikas, naubasta, on gayatri hospital road kanpur - 208021, uttar pradesh
Phone [protected] / [protected]
Emaild id: [protected]@gmail.com

Complaint number: in[protected], in[protected], in[protected], in[protected], in[protected]

I ordered lenovo tab 4 10 plus 64 gb and 4 gb ram but delivery of lower version viz.16gb, 3 gb ram was made. I immediately called them up and upon their instruction only opened the box and confirmed that imei number differed on the product from the invoice. Since then it has been silent as i have repeatedly called/ mailed them and asked for update but no luck. The customer feedback for the seller (India sales mart) mentions several similar instances of wrong product sent by the seller. Flipkart has done investigation of all such cases and yet allows the seller to continue to defraud the customers. This means that flipkart is actively cooperating and gaining from this collusion. I have suffered tremendous mental and monetary loss due to this. I want exemplary punishment be meted to them.

Hi... I ordered a product and received a different product so have requested for a replacement what if i don't receive the same product which i have ordered initially. I called up customer service and they are just talking about replacement policy. No one has a clue what needs to be done... Now l have to wait and see if i am getting the correct product or not...😡😡😡

I ordered fitcharge gofit band but received znerz gofit band... Picture attached

My order was on the way but suddenly in the middle of the night it got cancelled itself. When i contacted flipkart they said that it got misrouted and the seller cancelled it and now i have to reorder. But i had ordered it during a sale and now it is twice the price. What should i do? Now i am forced to question the service quality of flipkart.

Item has been charged more than its regular value.
Lavanya perfume : ₹25 for 1 piece
Flipkart : ₹202 including delivery
So flipkart this is how you make business cheating customers..
It appears that other day my friend bought this product for just ₹25. I loved it, i like the smell so i ordered it in flipkart.
Product had offer 499 discounted for 175 for 15 item.. But i got cheated, i received 1 iteam in box for 202.

I ordered cotton bed sheets but i received polyester blankets. Order no.[protected] & invoice no. Faaabw[protected] date 23/01/2018. Please take the blankets back & send me the bed sheets i ordered. Please tell me what should i do now. I didn't like the blankets sent by you. I want you to send me the bed sheets i ordered. Please do the needful at your earliest.

I have ordered a 25 geyser from flipkart on 25th of dec 2017
Order id - od[protected] and delivery date was of 1 jan but they deylayed this order continusly and forced me to cancel my order after escalating and posting on twitter they delivered me defective product on 17 jan 2018 then i ordered replacement for the same replacement date given by them was 23 jan its 27 jan still i did not received my order only thing i received is calls from customer care all winters are gone and i did not received geyser, kindly help for the same

I have returned my product to flipkart before months ago, I filled my bank details for refund, I called for more than 20times and updated my details of bank, they promise to solve the problem in 2days and after that I get no For refund, it is happening from 2 months please help

I purchased on line lenovo vibe k5 note gray vide order no od[protected] dtd 12.5.2017. Mike of this phone got defective. Out going voice not hearing by other people. Request, this mobile may be changed or refund rs 12999/- to my account.

Contact us:[protected] | www.flipkart.com/helpcentre tax invoice # f0yqk[protected]
Product title qty price tax total
Handsets
Fsn:
Mobepcfqrj6kfyzs
Wid: we58077
Lenovo vibe k5 note (Grey, 64 gb)
Price is inclusive of promotional discount of rs -500.00,
Warranty: 1 year manufacturer warranty
5.00% cst
1. [imei/serial no: [protected],
[protected] ]
1 12380.00 619.00 12999.00
Total 1 12380.00 619.00 12999.00
Grand total 12999.00
This is a computer generated invoice. No signature required.
Returns policy: at flipkart we try to deliver perfectly each and every time. But in the off-chance that you need to return the item, please do so with the original brand
Box/price tag, original packing and invoice without which it will be really difficult for us to act on your request. Please help us in helping you. Terms and conditions apply.