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Flipkart Complaints & Reviews

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Updated: Apr 30, 2026
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Flipkart reviews & complaints page 1636

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T
tarang28
from Delhi, Delhi
Dec 20, 2017
Resolved
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I ordered a seagate 1tb external hard-disk and then without any intimation flipkart cancelled my order but i need the reason behind it also product.

On 15 dec i ordered i got message from flipkart that my order is accepted also proceed status also there for two days but on 19 dec they have cancelled from there site without any intimation.
Thank you
Order id:od[protected]
Feb 7, 2018
Complaint marked as Resolved 
Flipkart customer support has been notified about the posted complaint.
Verified Support
Dec 22, 2017
Flipkart Customer Care's response
We will revert on it.
Verified Support
Dec 25, 2017
Flipkart Customer Care's response
We had interacted with the customer apologized for the trouble and informed customer that the product have been returned back due to pickup reattempts and informed to place a fresh order, and customers feedback against the seller have been noted, and closing the case.
We had interacted with the customer apologized for the trouble and informed customer that the product have been returned back due to pickup reattempts and informed to place a fresh order, and customers feedback against the seller have been noted, and closing the case.
Verified Support
Dec 25, 2017
Flipkart Customer Care's response
We had interacted with the customer apologized for the trouble and informed customer that the product have been returned back due to pickup reattempts and informed to place a fresh order, and customers feedback against the seller have been noted, and closing the case.
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    R
    riteshaher19
    from Ahmedabad, Gujarat
    Dec 20, 2017
    Resolved
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    Resolved

    Address: Nashik, Maharashtra, 422008
    Website: www.flipkart.com

    Recently i ordered a wd my passport 4 tb wired external hard disk drive of 5 in quantity..
    Ordered on fri, dec 15th '17
    I got it for rs=2999 for each during the new pinch days sale offer
    Order id = od[protected]
    Order id = od[protected]
    Order id = od[protected]
    Order id = od[protected]
    Order id = od[protected]

    On 15th dec 2017 they sent me an email of order confirmation.
    On 19th dec 2017 they cancelled it and when i asked them they said the seller has cancelled it without giving me any valid reason. There is no coordination between flipkart and sellers. They behaved very unprofessionally when i asked them for the valid reason. They asked me to place the order again when the price is high. I never cancelled the order it's their responsibility to complete the order. I want them to complete the order at the same price i ordered it.
    I am attaching the screenshots... I need my products back...
    Jan 23, 2018
    Complaint marked as Resolved 
    Flipkart customer support has been notified about the posted complaint.
    Verified Support
    Dec 22, 2017
    Flipkart Customer Care's response
    We will revert on it.
    Verified Support
    Dec 23, 2017
    Flipkart Customer Care's response
    Issue: seller has cancelled order

    Resolution: We had interacted with the customer, apologized and informed that seller has cancelled order. Informed that we've noted your feedback. He agreed. Hence, closing complaint
    Worst Customer Care at flipkart.
    I ordered a Micromax canvas infinity pro (Order ID: OD[protected]. It was shipped through blue dart(BlueDart - [protected]) and the bluedart guys returned it on the delivery date without even contacting me. I contacted the flipkart CC about this, they just told ''sorry sir your order has been cancelled please order again''.
    I have not cancelled the order then why should I order again. I request the management to look into this issue seriously.
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      C
      Chiru Raja
      from Adoni, Andhra Pradesh
      Dec 19, 2017
      Resolved
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      Resolved

      Address: Rangareddy, Andhra Pradesh, 500072

      I ordered a seagate 2tb hard-disk and then without any intimation flipkart cancelled my order and refunded money but i need the reason behind it also product.

      On 15 dec i ordered i got message from flipkart that my order is accepted also proceed status also there for two days but on 19 dec they have cancelled from there side and refunded money without any intimation.
      Thank you
      Order id - od[protected]
      Dec 21, 2017
      Complaint marked as Resolved 
      No the complaint is not resolved they promised us that they will revert back but haven't initiated anything.
      Flipkart customer support has been notified about the posted complaint.
      Verified Support
      Dec 20, 2017
      Flipkart Customer Care's response
      We will revert on it.
      Dec 21, 2017
      Updated by Chiru Raja
      No the complaint is not resolved they promised us that they will revert back but haven't initiated anything.
      First do solve the issue.
      Verified Support
      Dec 26, 2017
      Flipkart Customer Care's response
      Complaint : customer order cancelled by seller issue with the price an product

      Solution : Interacted with the customer conveyed the apology for the inconvenience caused, communicated to the customer noted the feedback in future we will better service closing
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        S
        Srinivasa Rao Kakani
        Dec 19, 2017
        Resolved
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        Resolved

        Address: Ranga Reddy, Andhra Pradesh, 500019
        Website: www.flipkart.com

        I have given the below flipkart order at www.flipkart.com
        Order ID# OD[protected] item)
        Order Date# Mon, Nov 27th '17 8:12 PM
        Total Amount# ₹5, 499through Credit card
        Product Description# HP DeskJet Ink Advantage 3835 All-in-One Multi-function Wireless Printer (Black, Ink Cartridge)

        I have requested for return/replacement/cancel and it was not done by them.
        They cancelled all of my return/replacement/cancel requests with out a resolution.
        My Complaint Number is # IN[protected]which i placed on Dec/11th after lot of times my order replacement got cancelled.

        Please find the attached screen shot for the same.
        Please help me to resolve the issue as because flipkart team is keep on telling cock and bull story's.

        My Details are:
        Srinivasa Rao. Kakani
        C/O Kishore Babu
        srinivas.[protected]@gmail.com
        Mobile#+91 [protected]
        Home# +91 [protected]
        Jan 22, 2018
        Complaint marked as Resolved 
        Flipkart customer support has been notified about the posted complaint.
        Verified Support
        Dec 22, 2017
        Flipkart Customer Care's response
        We will revert on it.
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          S
          Santhosh kawya
          from Coimbatore, Tamil Nadu
          Dec 19, 2017
          Resolved
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          Resolved

          My flipkart account has been deactivated and now Iwant be activate it but it is not activate it but it's not activating my flipkart account connected with my mobile no.it is not connected with email and when I enters
          the mobile no And password he saw me "Account is Inactive contact the costomer
          support to reactivate it"
          Pls solve this problem vastly
          Mobile no [protected]
          Email [protected]@gmail.com
          Jan 31, 2018
          Complaint marked as Resolved 
          Flipkart customer support has been notified about the posted complaint.
          Verified Support
          Dec 22, 2017
          Flipkart Customer Care's response
          We will revert on it.
          Verified Support
          Dec 30, 2017
          Flipkart Customer Care's response
          Customer raised a complaint because he was not able to active the account. We interacted with the customer and provided the steps to re-activate the account hence closing the complaint from our end.
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            R
            Rohit Pandia
            from Ranaghat, West Bengal
            Dec 19, 2017
            Resolved
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            Resolved

            Address: 560034
            Website: www.flipkart.com

            Order id od[protected]. I ordered a microwave oven through emi on 23rd sep 2017 but flipkart couldn't deliver it by their promise date and extended twice so i cancelled it on 11th oct 2017. I contacted their customer support through calls and emails but they haven't resolved my issue yet i also wrote a letter to their grievance department but didn't got any reply. I have done almost everything i can but it's been three months and i'm still being charged emi for a product i never bought
            Jan 20, 2018
            Complaint marked as Resolved 
            Flipkart customer support has been notified about the posted complaint.
            Verified Support
            Dec 20, 2017
            Flipkart Customer Care's response
            We will revert on it.
            I had brought a sandisk pen drive from flipkart. It does no works perfectly. Every time all data getting corrupted. I had call sandisk Customer care n they said product is duplicate. Flipkart is also neglecting all the matter. Please help me out.
            I want to exchange a mobile... But the website shows invalid IMEI number. I attach screenshots of my IMEI number and also the Flipkart website pictures...
            Let me help how to get rid this problem and I get exchange offer for my mobile..
            My order no. is FMPP[protected]
            sir mene ye product receive nhi kiya h aur ye product another city m delivered ho gya h.then product ki price bhi change ho gai.so plz delivered this product on correct address.
            Didnt receive warrenty card of my product where they are specify when i bought
            My Order no. OD[protected]. REDMI 5A Grey16GB, TIil date address Neeraj kumar Muncipal Committee Assandh. MOB. [protected].
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              B
              bibz123
              from Perumbavoor, Kerala
              Dec 19, 2017
              Resolved
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              Resolved

              Address: Kollam, Kerala, 691306
              Website: www.flipkart com

              Hello Flipkart,
              I order Xiomi Mi A1 back cover about 1 week ago along with a brand new Mi A1 smarphone.
              The Delivery date of both was said to be 21dec. i got the mobile on 16th dec itself, thankz for d fast delivry..
              the delivery boy calld me yesterday(18th dec) and sait that ma order for Mi a1 back cver is arrivd and requestd me to arrive at nearby city by 4pm.When i tried calling him, he is not responding(Rejectng ))my call.Today 19th dec, again the delivery boy called me and requested to arrive at nearby city.I arrived at the right time.My name was on his list, But the Package is not with him.The city is about 5km frm here, Its very hard to go there daily just to pick up my order for no reason.Make immediate actions to deliver my order as soon as possible.Well i hav lost my trust on flipkart nw a days..🤷

              Yours Sincerely
              Bipin Ashok
              S/d
              Jan 31, 2018
              Complaint marked as Resolved 
              Flipkart customer support has been notified about the posted complaint.
              Verified Support
              Dec 22, 2017
              Flipkart Customer Care's response
              We will revert on it.
              Verified Support
              Dec 30, 2017
              Flipkart Customer Care's response
              Customer raised a complaint because wish master not deliver the product to the customer location. We interacted with the customer and apologies for the inconvenience and customer told that he only collected the product. Informed customer well try to improve the service customer agreed hence closing the complaint from our end.
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                R
                Rohit Khonikar
                from Kolkata, West Bengal
                Dec 19, 2017
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                Address: 781171

                Pl help me regarding the issue.
                Adhar card is not available for assam whereas my employer is not updating my kyc in the uan card and stating that adhar is required but unfortunately its not available for the region.
                Kindly help.

                [protected]@epfindia.gov.in has been deactivated as i marked an email but got the deactivation notification.
                Need your serious help.
                Flipkart customer support has been notified about the posted complaint.
                Dec 19, 2017
                Updated by Rohit Khonikar
                Need to withdraw the PF amount but KYC still stated as NO and in addition Adhar Card is not available for our region.
                Pl help.
                Truenet commerece seller not packed yet. i am ordered by 9th dec but still status update are never pack they think customer are fool
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                  P
                  from Mumbai, Maharashtra
                  Dec 19, 2017
                  Resolved
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                  Resolved

                  Address: 380061

                  Dear sir,

                  We have taken mobile in flip kart against order no. Od[protected], dt. 21.12.2016 for le eco mobile against tax invoice no. Foysf[protected], dt. 22.12.2017 and then very earli hour mobile network problem occuring so we have given mobile for service center vision care to ahmedabad gujarat area against job sheet no. Js[protected], dt. 03.04.2017. But le eco service center not given to problem solve and same mobile without any repaire he will given 1.5 month back and also his service center also close so we have given mobile other service center hcl service against job sheet no. Js[protected] dt. 08. June 2017 and return mobile without repaire after 30 nov 2017 after long back 6 month.

                  Kindly confirm whichi type of mobile flip kart company saleing, if this kind of company does not provide any solution so kindly refund my money and taken this faulty mobile.

                  Le eco toll no[protected] also close and his mail id: also not provide any solution. [protected]@le.com

                  Pls refund my money because this mobile we have purchase rs. 12000 but lip kart company saling faulty mobile and given wrong company not provided any solution, le eco company only cheater company and make fool to customer.

                  Kindly replace or refund not given to le eco company and flip kart company we will goes to consumer court for legal action because both company not provided any solution, and also chinese company his idea call center and service center closed and today we have helpless because on one listen to my complain.

                  My mobile given without repaire and also new battery problem occure for service center

                  Regards
                  Dhiren panchal;
                  Feb 8, 2018
                  Complaint marked as Resolved 
                  Flipkart customer support has been notified about the posted complaint.
                  Verified Support
                  Dec 20, 2017
                  Flipkart Customer Care's response
                  We will revert on it.
                  Verified Support
                  Dec 30, 2017
                  Flipkart Customer Care's response
                  Issue: Authorized service center is not serviceable

                  Resolution: We have interacted customer, apologize and provided refund after product pickup. He confirmed that he received refund. Hence closing the complaint.
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                    S
                    sutanu_haldar
                    from Kolkata, West Bengal
                    Dec 19, 2017
                    Resolved
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                    Resolved

                    Address: Kolkata, West Bengal, 700024

                    Hi,

                    I have purchased a mi a1 mobile dated on 7th december, 2017 with single day delivery option from flipkart. So i expected the delivery on 8th december, 2017 but i have received a sms from flipkart and told the product is not deliver on 8th december, 2017 for some technical issue. On that day (7th december night) i have informed a customer support representative. He said "i will launched the complain it is our technical fault". After received the product flipkart customer care representative said it is not possible to refund any money because you are not launched any complained after bridge. So how it is possible to know that type of norms. Kindly check and let me know the appropriate steps for refund.

                    Thanks,
                    Sutanu haldar
                    Dec 22, 2017
                    Complaint marked as Resolved 
                    Flipkart refund the extra money as a Gift Card money.
                    Flipkart customer support has been notified about the posted complaint.
                    Dec 19, 2017
                    Updated by sutanu_haldar
                    Also the delivery date is 11th December, 2017, that is normal delivery.
                    Verified Support
                    Dec 20, 2017
                    Flipkart Customer Care's response
                    We will revert on it.
                    Verified Support
                    Dec 22, 2017
                    Flipkart Customer Care's response
                    We had interacted with the customer as per customers complaint, apologized for the issue, the next day delivery charges are not given back due to delay in delivery, hence informed customer that we will provide it back, and added in flipkart wallet as EGV. Informed within 24 hours it will reflect and the validity and hence issue resolved and closing the case.
                    Reactivate my flipcart account acc_[protected]
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                      S
                      spsuraj770
                      from Gurgaon, Haryana
                      Dec 19, 2017
                      Resolved
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                      Resolved

                      Dear sir/madam,

                      The reference no. Of complaint is pzt[protected]ese0401. The order of mobile mi a1 is not completed but the amount of rs 11699 is deducted from my debit card during payment period. Message is received from flipkart that refund is initiated but the amount is not received yet. Amount is deducted on 17/12/2017, 2 days passed from the date of refund initiation but the refund has not yet received.
                      Jan 21, 2018
                      Complaint marked as Resolved 
                      Flipkart customer support has been notified about the posted complaint.
                      Verified Support
                      Dec 20, 2017
                      Flipkart Customer Care's response
                      We are sorry, we are unable to find your account details. Request you to get in touch with our customer support number[protected].
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                        N
                        nirmalya.chatterjee
                        from Ajmer, Rajasthan
                        Dec 19, 2017
                        Resolved
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                        Resolved

                        Address: Chittorgarh, Rajasthan, 312601

                        I place a od[protected] mobile phone samsung on nxt and i receive the same on dated 11.12.2017. When i received the mobile i found this product is only usable on indian sim card. It is written on the box of the mobile. Previously it is not disclosed during the order. Though recently i have a programmer to visit foreign country. For this purpose i purchase the same. Purchasing of this mobile dose will not resolve my purpose in future.
                        I launched a return request on dt 18.12.2017 no : [protected]. Experts of flip card talked to me over phone and they failed to give me solution.
                        Jan 23, 2018
                        Complaint marked as Resolved 
                        Flipkart customer support has been notified about the posted complaint.
                        Verified Support
                        Dec 20, 2017
                        Flipkart Customer Care's response
                        We will revert on it.
                        Verified Support
                        Dec 22, 2017
                        Flipkart Customer Care's response
                        The customer complaint about the International sim cards issue. We had interacted with the customer and informed first you have used the Indian sim cards for 20 minutes long conversation, post that you can access international sim cards. The customer agreed hence closing the complaint from our end.
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                          A
                          Anil Atri1
                          from Delhi, Delhi
                          Dec 19, 2017
                          Resolved
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                          Resolved

                          Address: New Delhi, Delhi, 110054

                          Hi sir/ma'am, i purchase redtape shoes on date 11 oct 2017, it is crashed within 2-3 months. Kindly short out this, my number is [protected].
                          Flipkart sale product tell to customer 100% original and tell about certificate.
                          But in my case they sale bad product, they sale copy of redtape. If no any solution i go to court. I take action those sale copy of redtape.
                          Red tape rtr1706 casuals.
                          Jan 12, 2018
                          Complaint marked as Resolved 
                          no step has taken by company.they deal with wrong saler, they sold duplicate copy of original brand. flipkart have fruad saler, they commit 100% original product but this is not true. my contact number 8800275208
                          Flipkart customer support has been notified about the posted complaint.
                          Verified Support
                          Dec 20, 2017
                          Flipkart Customer Care's response
                          We will revert on it.
                          Verified Support
                          Dec 22, 2017
                          Flipkart Customer Care's response
                          Issue: Quality is bad
                          We interacted with the customer and he said he wants to take an action against the seller and brand apologized and informed that feedback will be noted internally but we will not be able to share it with him, he disagreed hence, closing the complaint.
                          Jan 03, 2018
                          Updated by Anil Atri1
                          why you closing the complined
                          Jan 03, 2018
                          Updated by Anil Atri1
                          complaint closing is not a solution. kindly give feasible me solution.
                          Jan 03, 2018
                          Updated by Anil Atri1
                          complaint closing is not a solution. kindly give me feasible solution.
                          Verified Support
                          Jan 13, 2018
                          Flipkart Customer Care's response
                          As we interacted with the customer earlier and apologized and informed that feedback will be noted internally but we will not be able to share it with him, he disagreed hence, closing the complaint.
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                            M
                            Maheshpatil03
                            from bangalore, Karnataka
                            Dec 19, 2017
                            Resolved
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                            Resolved

                            Address: 560043
                            Website: Flipkart

                            Hi sir,
                            I have ordered mi a1 mobile and was received on 15th december when i open the box inside it was power bank which is o[censored]sed pny brand.. As soon as i saw it i filed complaint in flipkart and requested for replacement.. It's been 3 days still i don't got any proper response from them.. It was my bad luck that i didn't had smartphone to shoot the video while opening the box.. I am now afraid of my money which is hard earned.. Request you to look into the issue and assist update from flipkart customer service for [incident: in[protected]]
                            Feb 6, 2018
                            Complaint marked as Resolved 
                            Flipkart customer support has been notified about the posted complaint.
                            Verified Support
                            Dec 20, 2017
                            Flipkart Customer Care's response
                            We will revert on it.
                            Verified Support
                            Jan 04, 2018
                            Flipkart Customer Care's response
                            We would like to inform you that we tried reaching on [protected] but we were not able to reach you. We have sent an mail in your registered email Id: [protected]@gmail.com, if you want us to reopen the case, kindly revert on the same mail.
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                              S
                              shubhamrast37
                              from Allahabad, Uttar Pradesh
                              Dec 19, 2017
                              Resolved
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                              Resolved

                              Address: Kanpur, Uttar Pradesh
                              Website: Flipkart

                              I shubham rastogi from kanpur... Registered email id [protected]@gmail.com. I bought a moto c cplus 16 gb phone from filpkart with order id od[protected] on 20th nov... I have got a dead mobile phone... Since then i m trying to replace it but my 4 replacement requests 2 refund requests are cancelled more than 20 incidents are created but i havent got any satisfying result... Everytime they cancel my request nd their technician dont turns up in technical visit. I want my refund asap. Plz help me regarding this.
                              Thank you
                              Shubham rastogi
                              [protected]
                              Dec 25, 2017
                              Complaint marked as Resolved 
                              They contacted me on 22nd dec...and my tech visit was completed on 23rd jan...and by 24 th jan my item was picked up...thanx Flipkart and complaint board for the help ...thanx
                              Flipkart customer support has been notified about the posted complaint.
                              Verified Support
                              Dec 20, 2017
                              Flipkart Customer Care's response
                              We will revert on it.
                              Verified Support
                              Dec 25, 2017
                              Flipkart Customer Care's response
                              The customer complaint about the defective device. We had interacted with the customer and processed the refund and asked customer wait till[protected] amount will reflect into your account. The customer agreed hence closing the complaint from our end.
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                                C
                                cnaveen
                                from Dhamtari, Chhattisgarh
                                Dec 18, 2017
                                Resolved
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                                Resolved

                                Website: www.flipkart.com

                                I couldn't understand, why is it charged me.
                                9/12/17 m-flipkart internet pr 1769.41
                                9/12/17 mer emi, int nbr: 05, 0 38.54

                                I cant understand the deduction and i have not used any services like this.
                                Kindly arrange to revert my amount and instruct them to stop like this fraud.
                                If i don't check my statement, then i paid the amount.

                                I request, kindly arrange to revert back the amount.
                                Jan 20, 2018
                                Complaint marked as Resolved 
                                Flipkart customer support has been notified about the posted complaint.
                                Verified Support
                                Dec 20, 2017
                                Flipkart Customer Care's response
                                We are sorry, we are unable to find your account details. Request you to get in touch with our customer support number[protected].
                                same problem
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                                  S
                                  snehadarsh
                                  from Hyderabad, Telangana
                                  Dec 18, 2017
                                  Resolved
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                                  Resolved

                                  Address: 500028

                                  I have received dead mobile iphone se from flipkart on 17th december 2017, when i have opened the box i found the phone is not getting on i put it on charge but still it was dead, i went to authorised apple service provider and they told me phone is dead and they have provided me job sheet. Now from that time i have called flipkart customer service team 4to6 times and i was getting the response that their team will get back to me before 20th december 17, what a pathetic response nither they are confirming wether they will replace it when they will replace this mobile.
                                  Now flipkart have my money and their dead paper weight with me
                                  I am still waiting for call from them

                                  I am putting this on all social platforms and also going to sue flipkart invoice consumer court for this
                                  Jan 21, 2018
                                  Complaint marked as Resolved 
                                  Flipkart customer support has been notified about the posted complaint.
                                  Dec 18, 2017
                                  Updated by snehadarsh
                                  OD[protected]
                                  Verified Support
                                  Dec 20, 2017
                                  Flipkart Customer Care's response
                                  We will revert on it.
                                  Verified Support
                                  Dec 21, 2017
                                  Flipkart Customer Care's response
                                  We have interacted with customer, customer told issue has been solved as replacement device has been delivered on 21st Dec. Hence, closing form our end.
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                                    V
                                    Vasanti Agresar
                                    from Pune, Maharashtra
                                    Dec 18, 2017
                                    Resolved
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                                    Resolved

                                    Address: Bangalore, Karnataka, 411061
                                    Website: Flipkart

                                    I tried to order lenovo k8 plus from flipkart on 15th dec'2017. I paid thru my credit card but order not completed. I got a message saying order is in process & if not completed, we will initiate the refund. I have been calling flipkart 10 times a day since last 4 days, but i did not get any satisfactory answer.

                                    If that order is not placed, flipkart should have return the amount immediately. Why would they keep customers money? Will they allow if customer pays their cod bill after 10 days?

                                    Please do the needful
                                    Jan 20, 2018
                                    Complaint marked as Resolved 
                                    Flipkart customer support has been notified about the posted complaint.
                                    Verified Support
                                    Dec 20, 2017
                                    Flipkart Customer Care's response
                                    We are sorry, we are unable to find your account details. Request you to get in touch with our customer support number[protected].
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                                      G
                                      Ganesan Subramani
                                      from Korampallam, Tamil Nadu
                                      Dec 18, 2017
                                      Resolved
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                                      Resolved

                                      Address: Vellore, Tamil Nadu, 631102
                                      Website: My order cancelled so please return my money to my bank account

                                      Your order could not be completed. Refund has been initiated for payment amounting to 587.0.
                                      Here is the reference pzt[protected]zz70801. For more details please check your email
                                      We have received a request for your order with txn id:tx[protected] and are trying to confirm the payment with your bank. If your amount has already been deducted, your order will be confirmed shortly.in case we are not able to confirm your payment, we will refund the entire amount to your account/wallet automatically.
                                      Jan 21, 2018
                                      Complaint marked as Resolved 
                                      Flipkart customer support has been notified about the posted complaint.
                                      Dec 18, 2017
                                      Updated by Ganesan Subramani
                                      Your order could not be completed. Refund has been initiated for payment amounting to 587.0.
                                      Here is the reference PZT[protected]ZZ70801. For more details please check your email
                                      We have received a request for your order with Txn ID:TX[protected] and are trying to confirm the payment with your bank. If your amount has already been deducted, your order will be confirmed shortly. In case we are not able to confirm your payment, we will refund the entire amount to your account/wallet automatically.
                                      Dec 18, 2017
                                      Updated by Ganesan Subramani
                                      My amount already deducted from my bank account so please return my money to my bank account now my order is cancelled
                                      Verified Support
                                      Dec 20, 2017
                                      Flipkart Customer Care's response
                                      We will revert on it.
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                                        K
                                        kaustubhT
                                        from Mumbai, Maharashtra
                                        Dec 18, 2017
                                        Resolved
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                                        Resolved

                                        Address: 400064
                                        Website: www.flipkart.com

                                        I had ordered this samsung washing machine from flipkart on 7th dec2017. The machine i received was defective and was not working. According to procedure the technician of samsung visited and varified the defect. Then flipkart sent a replacement after 7 of that days. Now the replacement was i received was also physically damaged, it had dents and scratches all over the machine so i refused the replacement as suggested by customer care. Now they have cancelled the replacement.
                                        When called customer care they asked to place a refund request. Now they are saying the company (Samsung) technician will again visit and verify problem and then uninstallation will be done then pickup then refund. So it will take about 10 to 15 days now for the refund. They are sending technician to verify the defective product which is already verified as defective before all this for delaying the refund process on purpose. Worst experience ever.
                                        Jan 22, 2018
                                        Complaint marked as Resolved 
                                        Flipkart customer support has been notified about the posted complaint.
                                        Verified Support
                                        Dec 20, 2017
                                        Flipkart Customer Care's response
                                        We will revert on it.
                                        Verified Support
                                        Dec 22, 2017
                                        Flipkart Customer Care's response
                                        The customer complaint about the Defective Product Issue. We had interacted with the customer and processed the refund. Today pick up is completed and refund will be credited within 2 business days. Hence closing the complaint from our end.
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