Flipkart Complaints & Reviews

Dear team
I m purchased mobile mi a1. It is received screen damage condition. More then 10 day flipkart not provide replacement product to me.
Please look it matter and solve it.

Mi a1 mobile screen damage. Many time i m create return request but flipkart not solve it. Flipkart taken a time for lose customer 10 day replacement..

Flipkart mail to me - we would like to inform you that we are processing the cancellation request for the following items in the order od[protected].

Flipkart delivered me a defective tv and when i requested for return they said that they will replace the product. But it has been more than a month and nobody has come to pickup the tv. The flipkart officials are always saying that they have escalated the issue and will be picked up. I shall wait for next 3 working days otherwise i will lodge my complaint to the following email ids:

1. https://pmopg.gov.in/pmocitizen/Grievancepmo.aspx
2. https://rtionline.gov.in
3. [protected]@flipkart.com
4. http://www.nationalconsumerhelpline.in/online-complaint-system.aspx

Also i will put this on national news papers like the times of india, dna, mumbai mirror etc...

On 28/11/2017, i received a accucheck active gulucometer at 4:00 pm. But product delivered to me is faulty, broken and used.
Toaday morning (29/11/2017) i request customer care to return the product and refund my amount but they told me that as per company policy they can't refund hence i request for replace.
Today at 3:37 pm i received a call from flipkart ([protected]) stating that refund can be given to me for that i have to contact customer care, but when i call customer care they told me again same thing that it can be replaced only.
Being a loyal customer of flipkart i never faced such issue in past and i am also a regular customer of flipkart. But this time flipkart shattered my trust like anything.
I request you kindly refund my amount.

Regards
Ankit
[protected]

My flipkart account has been deactivated and now i want be activate it but it is not activating
My flipkart account connected with my mobile no. It is not connected with email and when i enters the mobile no. He saw me "account is inactive contact us"
Please solve this problem as fast you can

Give me some solutions that i can reactivate my inactive account so that i can see the old purchases from my old account i cannot create new account because i purchase many products from my previous account

My issue of defect panasonic eluga ray 700 purchased online from flip kart has not resolved yet. I shall wait for next 3 working days otherwise i will lodge my complaint to the following email ids:

1. https://pmopg.gov.in/pmocitizen/Grievancepmo.aspx
2. https://rtionline.gov.in
3. [protected]@flipkart.com
4. http://www.nationalconsumerhelpline.in/online-complaint-system.aspx

Also i will put this on national news papers like the times of india, dna, mumbai mirror etc.

Hello sir
I shahid ehsan buy a printer leserjet m1005 from flipkart just 2days back my printer not working properly i called customer care mr arphan was the caller recive the call and he listen my complain and cut the phone two time.
So i m requesting you please solve my problem as soon as possible and action againts the caller.

Thanking you
Shahid ehsan
[protected]

I ordered for office chairs through flipkart and i got the ordered delivered.
Product: vj interior leatherette office arm chair (Brown, set of 2)
Delivery condition: diy (Do-it-yourself)
Order id: od[protected]

Issue: the product is in assembled state and cannot be used. The product is given as do it yourself and it needs carpenter assembly and cannot be done (I tried already, its tedious).

I tried calling up flipkart support multiple times and also via email but no one is helping.

When i brought a product, i ordered it trusting flipkart and not any seller. Flipkart cannot do this to me.

Action:
1. Escalate this and get installation done quickly (Am ready to pay if you need)
2. Correct your page removing diy (Do it yourself) which is wrong in page https://www.flipkart.com/vj-interior-leatherette-office-arm-chair/p/itmeqhhzmnzg...⇄
3. Inform/contact seller this needs installation and make sure this doesnt happen to anyone else.
4. Share flipkart escalation email to customers, as its our right to know.

My email: jagdesh. [protected]@gmail.com which is same as my flipkart id.

I am hoping for a favorable answer, i am here because i have nowhere else to go.

Dear sir/mam

I am chirag dethariya (30934) employee of ekart logistics (Recruited by adhaan) above 1 year my contract is not expire for till this day but i didn't get any salary from september till today. Not getting any satisfied answer from adhaan and flipkart (Ekart logistics) even they are not ready to me and even more they have added me in blacklist.

I got a letter on 30 november of getting suspended from 13 october. I attended my duty even after 13 october.in november month there is deliverey challan on my name and i was in delivery too.

I am not getting any salary of that time period so i am go for tomorrow police station and customer consumer forum and doing police complaint of mentally harassment and not give my salary last 2 month.

I will let customer consumer care know all about this.

I hope you understand my condition.

Please reply asap

Mo no -[protected]/[protected]/[protected]

My self sayyad ashfaq my email id
Jio[protected]@gmail.com
Contact number also [protected]
I ordered samsung galaxy on7 on oct 6 2017 and delivered 13 oct but phone is dead i call to customer care flipkart arrange reverse pickup mobile pick 25 oct by blue-dart courier but seller refused to accept i complaint to flipkart matter high light same consignment delivered 14 nov but company says you proved replacement after 2 days replacement cancel flipkart says i provide refund but same after 2 days refund canceled flipkart says provided replacement but again cancel last flipkart says finally seller accept refund and process 27 nov but delay again date 29 nov but same delay till 1 dec provided date 10.30 am but till no response this matter i mails 49 but no action from flipkart mentally harassed or torch er from flipkart please help i warning flipkart i will go to consumer forum but no reply please help

My name is pranay dulal. On 28 nov i odered boat 600 headphone it is shown that it will be delivered on 30 november but the delivery boy didn't deliver. Again i called then he saying he is out of the delivery address he will not deliver on 1 dec also. This rude behaviour of gaurav (Delivery boy) is not tolerated. I want my item today itself because i will not be available from tomorrow.

Dear sir/ madam,

As i have booked the wk95305 mi on[protected] and my order no. Is od[protected]

But it was damaged and i have doa letter for that.

So please refund me the payment or else replace my handset as early as possible.

And if there is any procedure for replacement or refund payment then please inform me so that i can claim my above mentioned handset.

Now this is height of bad customer services... I have not revived any resolution for this issue... Its been more than 30 days that i first reported this problems and also deactivate my flip kart account and nobody response and call me back

Dear team,
Please refund my amount of to windcheater jacket please resolve this issue as soon as possible

Reagrds
Nirdosh yadav
[protected]

My return was processed only partially: i was supposed to receive half refund in phonepe wallet and half through egv. I have received the amount in phonepe wallet but egv isn't updated still even though i was told i'd receive the egv in 1 business day. Now flipkart has asked me to wait until 4th of dec (They need 6 days to resolve an egv issue? Wow!) i'm still without a phone, thanks to flipkart, again! And they haven't bothered to call or follow up on this issue so far.

Order od[protected]:
I bought moto e4 plus mobile from flipkart and the product was defective (Video calling issue). I have raised replacement request and talked with flipkart customer support. I made clear that if the replaced product also had quality issues then i need refund. Customer support person (Female executive) told that i will get refund in case of defective replaced product. I got replacement and the new product is also having quality issues (Ear phones portal defective and video calling issue). I have made refund request immediately. Now flipkart is not accepting the return request and suggesting me to go to service center and resolve the issue on my own. I have paid 9999 rupees to get the defective product and also i have to roam around service centre to get the issue resolved by keeping my priorities aside. I am expecting refund from flipkart and why would i waste my time at service center with defective product.

Dear team,

The technician called today for today's visit, but after confirming the appointment, he didnt show up, neither i he now receiving my calls.

Now i am getting to start getting irate bcoz of products being advertised at flipkart and vendor's behaviour

Request you to kindly do the needful on priority, as same is causing harm to customer's trust at this e-market.

Thanks and regards,
Tapas mehmi
[protected]

I have purchased online mitashi 123.19cm (49 inches) ultra hd (4k) led smart tv (Order id
Od[protected] from flipkart to date 13/oct/2017 and i received a damaged tv on 24/oct/2017. On 26/oct/2017 we open tv box and captured the video at the time of opening the box, once we found that tv was damaged then immediately we called flipkart customer care and registered the complaint with them.
Please find below sequence of the incident as it happened:- i am once again reiterating the whole sequence for your reference to make sure how and when things happened with my product.
1. Raised order mitashi 123.19cm (49 inches) ultra hd (4k) led smart tv (Order idod[protected] from flipkart on date 13/oct/20172 and i received a damaged tv on 24/oct/2017.
2. On 26/oct.2017 opened the box and switched it on to do the connection found out that the tv screen is broken and immediately we called the customer care center of flipkart.
3. I have raised the complaint with flipkart about the damaged product on 26/oct/2017 and authorized service engineer visited at our home at 2/nov/2017 for inspection and verified tv
4. After that, we got the call from flipkart customer care and told us "pack the tv in as is condition and they said as per their policy pick up will happen in 2 business days.
5. Since that day every day, i am calling them for pick up of damaged product and refund of my amount or replacement but they are giving me every day new reasons with the same reply" we have escalated your issue to the concerned team and we resolve your problem within 48 hrs" and please wait.
6. On 24/nov/2017 i got a call from the customer (Flipkart) and they told me that, they have to cancel my old replacement request to generate a new one for early delivery from seller side. (They canceled my old request but haven't raised the new request and it is showing that i requested cancellation of replacement from my side in my account)
7. On 26/11/2016 i received the call from flipkart about my money refund and they requested to wait until 28/11/2017. They assured me that the issues will be resolved within these 2 days but on tuesday (28/11/2017) i received the call from flipkart customer care they again ask me to wait for 24 hrs and i did. Now 24hrs already passed but the issue remains same.
8. On 28/11/2017 i show in my flipkart account that the tv delivered on 28/11/2017 but from the last month, i am requesting flipkart for the refund of my money. Again i called flipkart customer care for the status and they said we escalated the issues to the concerned team and requested to wait until 05/12/2017.
9 no action is taken from their end. Also, i have spoken with so many flipkart concern people and every time i am getting the only false commitment from them.
It's almost more than 1 month and i haven't received a replacement or the money. Now i just want a refund of my money and i assure you i will never buy any product from flipkart in future, they misguided me and i am feeling cheated by flipkart

I ordered a toner named mlt 103s and today i received it and paid cash rs 2089 for it and when i opened it, it turns out to be the toner for other printer and there is no return policy!
This is so not expected from you flipkart don't you review your sellers and this particular seller has so many negative reviews against this seller!

I want my refund flipkart this is so not done!

Order id:- od[protected]

I received phone on 21st november and got selfie camera issue on 22nd november which is totally disappointing.

I tried contacting flipkart and lenovo service center but couldn't get any response.

It's been 10 days but no resolution even 2 time replacement request has been rejected without any proper reason.

I just wanted to return product on which either provide new phone or refund, anything is fine!

I have made the complaint against flipkart on 17 nov which they have marked as issue is resolved. But i have not received the refund amount yet.

Order id: od[protected]. Flipkart not giving refund from last 2 months. I have made 2 transaction on 12 oct 1st transaction was failed but the amount was deducted and for 2nd transaction flipkart has taken the oppo f3 plus back due to disagree of exchange mobile. Have received one refund on 13 oct but not received the 2nd refund amount.

Now after two months are they going to give me refund or not. They are using my amount from last 2 months are they going to give me interest for the same. I am been calling to flipkart daily for the issue are they going to pay me for waste of my time and money.

Is indian consumer complaints forum going to help the costumers or not. Need the answer???

Hi,

I have placed an order for lenevo k8 (Od[protected] on 26th nov. Even after opting for one day delivery option, i have not received the order yet. Customer team is making false promises with eod status update, but nothing is happening. I am the one who is calling them and asking updates.
No one has clear cut understanding about handling customers and trying to push the ball away from their court. This made me think about canceling the product. I always prefer ordering from flipkart. But now it made me think about not using flipkart again.

One of the response i got from customer support that amazon is far bigger than flipkart and cant be compared with their services and amazon is having best services as they are big. I was shocked to listen this. With this kind of attitude within employees, how flipkart is going to compete and survive against amazon. Even weird responses from customer support will make customer to move away from flipkart.

I am not sure if i continue with flipkart in future but i thought of bringing employees ' attitude and understanding of flipkart core values.

With this bad experience with flipkart, i would suggest you to make at least support team more professional and responsive rather than pushing ball here and there.

Thanks,
Deepak kumar