Flipkart Complaints & Reviews

My order no. Is od[protected]

I ordered mi a1 cell phone from flipkart on 07-12-17 at a price of 11, 700/-
After considering instant cash back of 10% on sbi cards on selling price of 12, 999/-.

On 10-12-17 status of my order was "out of delivery area (Pincode - address mismatch). And the parcel was returned back.

I contacted customer care and they aggried thier mistake but refuse to deliver the order. They suggested to place a new order but now the price of the same phone is 13, 999/-. But why should i bear the loss for their mistake. When is asked the same question from cc they told that they can't do anything for this and cncellled my order.

Now the qustion to flipkart is:
1. When you are not able to provide services in any particular area then why are you acepting the orders and taking the money from customers?
2. Because of yor mistake why should bear the loss?
3. Whats the purpose of customer care when you are not able to solve the problems of your customers.
4. And i am still not able to undertand that when my aadhar card, driving license has same adress and pincode then how you state that my pincode and address mismatch.

Worst seller selection by flipkart - truenet commerce, i have ordered mobile on 8th dec & till today seller is processing this order. Why flipkart is not taking action on such repetitive incidences.
I don't know how flipkart internal system is working to meet the delivery on promise date. I am too much frustrated with this seller & flipkart.
Never buy product in sale of flipkart

I have purchased new apple i phone 6 through flipcart 1 month ago and phone is now working.. It is not charging and speaker is also not good... Heating a lots.. Very bad performance
I have listed the problem with phone
1. Not charging while charging the phone.. Sumtimes it takes in charging but again same problem started.
2. While talking on call sound is not audiable.
3. Phone became very heat while charging.
4. While charging currently is coming in phone.

I order
A shirt on date 2nd dec

Order id-
Od[protected]

This order expect to came on 7th dec

But your representative not call me from 7th dec
Is this your service

This is my 2nd complaint to you
1st
Complaint till not resolve

You comment on that you revert it but still
Not doing anything.

.

Hi,
I ordered a product on 7th dec 12.36 am as in when the sale started. The seller is omni tech retail which is flipkart's own seller. The delivery date given was 9th dec. I did not receive any msg/email even on delivery date and the status still shows packed only. I contacted flipkart and the solution which i have got is that i will get to know about the delivery date after 3 days which is so ridiculous. This is a birthday gift. If they cannot delivery or there is a delay, that is fine with me but at least give me a delivery date.
It is as simple as calling the seller and asking about this order number but no, they have told me to wait till 12th december to just hear from them.

Amazon is so much better than them, they update you on everything and ensure everything is on time. Flipkart on the other hand is not even telling me why the delay or when will i get it. All i asked is if you cannot deliver it, let me know so i can order it from amazon but they are just giving me run around. They are saying there is a team and only that team can contact seller and that takes 3 days. Imagine from a customer standpoint, how pathetic that service is that i have to wait 3 days just to know if and when i will receive my product. I am from mumbai which is connected pretty well so they cannot even use the excuse of remote area and it is not even raining here as of now.

When i asked for a manager, the manager did nothing to resolve the issue. I asked them to give ma grievance redressal email address or a phone number, they did not give that. I told them to transfer the call to manager, they put me on hold for 22 minutes and then disconnected.

I told them numerous times that it is a gift, it is a gift, please contact the seller and get the information, but no, they are not willing to take even one step ahead. Their managers and representatives say with full confidence that we have updated the details on our website so you know the status, we also sent you the messages and emails. Then i told them nothing is sent and nothing is there on website so they said sorry we cant check it but we thought it must have been sent. Such a lousy response.

I am worried now that even if i get my product, it will be used or bad and flipkart will harass me if i have any issues with the phone.

I have bought one plus 5t right now and it is coming tomorrow. It is ordered from amazon and they will surely update me about the status. That is how great their service has become. Flipkart is just showing offers and then harassing customers.

I am tired and frustated dealing with the customer service agents of flipkart. They could have resolved this on priority in like one hour but they did not. Promises mean nothing to flipkart and hence the day is not far when they are going to go down the snapdeal route. Is there any grievance officer or any escalation team i can contact regarding this?

Dear sir, i am buying a phone through online portal flipkart motoe4plus from date 26 oct 2017 in that phone, i m found manufacturing some majour fault like display and touch problems also not working properly. So i m visited 2 times last 15 days some problems only solve touch problem but display problems not solve. Last 1 months i m irritating this problems. So please as early as possible change the mobile within 10 days otherwise i will taken strictly action against you. Thank u

Order id: od[protected].
Invoice no: fabey[protected]
Order date:[protected], 03:15 pm
I have ordered ajanta digital wall clock and received on nov 21st and checked that there is the problem in the clock and registered complaint with flipkart on nov 26th and they assured they will return back on 30th nov the product and replace new one by dec 12.

I was waiting till dec 3rd no one has come for pick up and make a call to flipkart customer care and they told it got cancelled and i dont know the reason why?

None of them has intimated about the issue and no updates from their side, they told everything is sent to mail and i have asked my mail id and they updated on wrong mail and i told to correct it also. After that they told again complaint has taken and you will receive call from us by dec 8th.

I got call on dec 6 @12.30 but unfortunately i messed it and till today (Dec 10) i didn't receive any call from them and i spoke to their customer care mr. Anoop and he is telling that its out of policy we cant do anything.

Really i fed up with this answer and i hurt a lot whenever i am calling them. Once i call they will hold it and no proper response no proper communication.

Please help me in this issue and kindly get back my amount.

Hi,
Am nadeem pasha, i ordered a le eco le 2 phone in flipkart for 7999/- got the phone shipped yesterday and when i turn on the phone the battery percentage was 3% so i plug the phone charging.
When it got charged upto 29% normally and then the battery started draining though it was plugged to charging though i was not using it at all it started reducing the battery percentage.
With 45min it got reduced to 2% and then it got switched off from then to now i am trying to charge it. Its not getting getting charge and its not getting on... Only the red led light blinks when ever u plug it for charging.

I have placed a replacement in flipkart yesterday itself and i got the message saying they will call me today at 6pm to enquire about. I cannot wait until 6pm i have paid for it my money is spent.
I want flipkart team to come to my address and replace it with a new phone with in today noon.
You can call me on [protected].

If i don't get the new phone replaced within today noon i will go legal and i will knock the door of consumer court and also i will make sure i will update this in all the social media as much as i can.

I booked a headphone worth rs 480. It was canceled by flipkart. You gave the reason pricing error.. I was told. To send to gift card which i haven't received yet so do the same asap. Beacuse its very very disappointing from your side that things like these are happening. I am flipkrt customer since last 8 years and i am doubting my devotion to flipkart. I am lossing my faith in flipkart. Do the needful asap.

Mene shoe mnwaya tha jo 7dec 2017ko udhampur hand kai deliver hua tha size 38aaya pr muje 36chahiye muje exchng ktna that jo delivery boy shoe deliver krke gya usko call back ki aur btaya shoe vapis le jao mai. Flipkart app mai jakr k request nhi bej paa ri ki 36no ka shoe bijwao mere pause waste hojayenge plz mene shoe bej diya h an 36no wala bijwao stemo sneaker rs539 my phn no. Aapke pas submit hai.. Email i'd is [protected]@gmail.com.. Mrta shoes brjo 36no. Ka white clr ka vrna kbi apse kuch ni mngwaungi

I was purchased nokia 5 mobile but after some hour i am facing many problems. Problems below given such as:
1. All apps close itself (Main problem)
2. Sensor not working & automatically screen light on any time
3. Fm not working & too much heat

I was already many times complained in flipkart and nokia care (Regarding to nokia 5 replacement) but i am totally dissatisfied from both services. My nokia 5 two times checked & updated by nokia care but i am facing same issues and nokia centre said me we can’t replace your nokia 5 mobile because your mobile purchased by online.

Flipkart already my replacement process 3 times rejected. Flipkart technician totally un-experienced and un-knowledgable regarding to mobiles knowledge and flipkart (Jeeves 1st technician) requested me please give me a positive feedback in my form.

I don't know why flipkart sale defective product and always said that our back-end team also work on your complain.

My product details:
Order id
Od[protected]
Order date
Fri, nov 24th '17 10:00 am

Order id : od[protected]
Sony mdr-xb450bv wired headphone

Generic statement:
Flipkart sales some items which are old models and not much useful in sale time with crashed price. And they put policies in such a way that you can't return the product once purchased. Also they don't make any exception for regular and authentic consumer.

My issue:
I ordered item https://www.flipkart.com/sony-mdr-xb450bv-wired-headphone/p/itmefzwyyrdzh2nr?pid...⇄ from flipkart which had marked price is of rs5990 and they are selling it in rs1999. Buy seeing the discount in price margin i decided to purchase the item. Although the review was not that good. (3.7) also the reviews in youtube and gadgets now. I decided to give it a try and then if it is not i trust on flipkart that they will give me refund or else i can upgrade/opt for any other product.

But when i called flipkart soon after i checked the quality is not good. They denied the return and said i have to keep it. (I want my money back)
Customer call 1:
This executive kept my call in hold for like 15-20 minutes in order to transfer to senior authority.
Customer call 2:
He doesn't know the way to talk with customer and kept telling me again and again that i am in my thinking and flipkart is correct from their side.

As a indignant customer i will not want to shop more in flipkart but request flipkart to take the item and give back my money. And request my fellow customers to be aware and read the policies clearly before purchasing any product.

My learnings:
1. Flipkart runs on policies and not on customers. (Some policies really need to change else flipkart need to make exception in some cases)
2. Some customer executives are rude and they make any exceptions.
3. Not a customer friendly company.

Well at end they can tell me according to policy they are correct and i will surrender and they win. But they win a consumer complaint and loosing a customer.

Respected sir,
My name is sagorika ghosh,,, i residing at 174/25 hridaypur station road, hariharpur nilmonibagan, p. O. Hridaypur, p. S. Barasat,,, kolkata 700127.
Sir,,, i am a regular buyer of flipkart. Now very bad experiences is started. The order id of my product is od[protected] it's a digni women brown flats, the order was cancelled from my side at 25th of november and it was online transaction through phone pe wallet but still the refund is not update to my phone pe wallet. I called the customer care service of flipkart,, it was 27th of november,,, they told with in 48 hrs the issue is resolved,,, bt no still it is not resolved... Every time they told only 48hrs my question is how many 48hrs... How many times i will call. Almost 11days bt still they are not able to resolve this issue.
Sir my humble request to you please take some necessary actions against this issue.
Thanking you.
Sagorika ghosh.
Ph.[protected]

Don't purchase non-refundable items from flipkart. They cheat and provide fake products and don't replace or refund.

Incident : IN[protected]

This is not just a first time but it has happened again and again. This is not just a first time that I received a fake order from flipkart. When I received the order (which was actually not the thing I ordered), I approached customer service and then they didn't provide me the actual product but transferred money to flipkart account. So to utilize that money, I ordered Quick Heal Total Security Antivirus which I needed to use after 15-20 days of expiration of the previous running one. When my antivirus got expired, I unboxed the new one I received from flipkart and saw there was a seal loosely attached at one side (mostly tempered somewhere). Ignoring it, I opened the CD and tried to install new antivirus with the keys written on that, and it didn't work. I tried to do the same from online download also, but same result. The item which I bought is worth Rs.3000/-. And when I called flipkart and complained, they just said that we can't return or refund as per policy which means by their policy, if you purchase anything that is non-refundable, you'll have to bear with it. If flipkart is not ready to solve my genuine issue, I'm going to defame it by any means as this is happening repeatedly.

My flipkart account has been deactivated and now i want be activate it but it is not activating
My flipkart account connected with my mobile no. It is also connected with email and when i enters the mobile no. And password he saw me "account is inactive contact the customer support to reactivate it"
Plz solve this problem fastly. Its my humble request.

Mobile no. [[protected]]
Email= lavi. [protected]@gmail.com

Dear sir/ma’am
Ref: my smartphone, asus so:[protected] /1.1 wd 0000hbc b-1 (Numbers found on the side of the box).
The phone under discussion was ordered by sheril jose/shelby. [protected]@gmail.com on my behalf and was delivered to me on 4th june 2017 at giet college, rajahmundry.
This phone has been having varied problems, since i got it, regarding the unduly quick draining of the battery, frequent disruption of the facebook and whatsaap services, total black out of sim card contacts - last time for two days at a go.
I ignored the problems for some time, hoping they would settle with time and use. But last week i visited your authorised dealers at dhanawaipetta, in rajahmundry and who on checking the details on the phone informed me that your dealer :
I) sold me a phone that was manufactured/ imported in 2014
Ii) that no relevant numbers (Emri? And sl. Numbers were mentioned in the bill,
Iii) naturally expected warranty/ guarantee are not mentioned
Iv) on calling the tel. No. Of the supplier-mr... Mohamed from delhi as shown in the bill, was switched off when i called for information
V) the service of the phone is very unreliable and the battery as it does not last for long is very inconvenient as and when i need to be travelling etc.
Vi) according to your service centre the motherboard of the phone has problems
Vii) from your sale documents they are not sure as to who should service it
Viii) that the servicing would be quite expensive
And finally, i need to be advised as to the solutions to these problems. As things stand, i regret i ordered asus and nearly feel that i was taken for an ’online ride’ by your company.
Hope you will do the needful to rectify the situation and redeem your company’s reputation and the trust i placed in you when i chose your brand.
Hoping to hear from you at the earliest
Yours sincerely
Jose
Giet campus
Rajahmundry
Andhra pradesh,

I had placed an order for mia1 phone. Had an option while placing the order for one day delivery by paying 70 rupees extra. I had opted for one day delivery and it was displayed that the order will be delivered on saturday 9th december. Order was placed on 8th december. Order is not yet delivered and the order status shows it will be delivered on 15th december. I called up the customer service and they told me due to some error the order is delayed. I wanted to speak to the manager and i was put on hold for more than 20 minutes to speak to a manager.

On 7th dec 2017, i have ordered a acer predator helios 300 core i7 7th gen - (8 gb/1 tb hdd/128 gb ssd/windows 10 home/4 gb graphics) g3-572 gaming laptop (15.6 inch, black, 2.7 kg). I payed rs 67, 890 for this laptop through my credit card.
They said that i would get my order on 9th dec 2017. The shipping went on well, but at the delivery stage they said that the shipment is damaged. When i called the customer care they said that i should cancel the order, when i asked for a new one to replace it they said they can't do it.
They cancelled my order after that.
I just want the laptop which i brought and they can keep the money. This is the only way this problem could be solved. Waiting for an immediate reply.

The past 2 days of big shopping days has been a nightmare for me. The sale was announced on 7th at 00:00 hrs. I was keeping myself awake to book a mobile for me with the offer. (The offer looked very good). On the mobile app when i tried to exchange my oneplus 3t for google pixel 2 xl the value for my old phone showed 16550 that is when the sale went live. But when i click on add to cart the value for my old mobile is displaying as 13000. I felt there is something wrong and contacted the customer care via call... No one solved my problem. But after i contacted the customer care via mail, the offer that was live.. That itself was removed and it's been more than 48 hrs and still i haven't got any replies.

I have been contacting the customer care, still no response and all of a sudden all the google pixel 2 mobiles were marked as out of stock. This was weird.

I bought two mobile phones at a very high discount on 7th of december 2017. Let me mention all the discounts which were applied on that phone. First of all 1500 was off on that device in sale, secondly i exchanged my old phone for rs.500, and lastly i was getting a flat 10% off by paying with sbi credit card. But flipkart cancelled my order and is providing me refund instead. I called customer care so they said, that they can't do anything i have to place new order. First of all thats not the way things should work in flipkart, secondly my money will be refunded by 19th of december, and sale is ending on 9th of december. I can't buy that device now at that price which i was getting during the sale. I dont want a refund i want my mobile phone at that price.
Order id - od[protected]