Flipkart Complaints & Reviews

My father ordered a pair of black shoes. Yesterday it got delivered and when i opened the box, inside the was the show box and on the top of that shoe box was bird poop. Is this the kind of service you provide to the customers! You should have even cleaned the top of the box then it would have been fine! But delivering a thing with this kind is not acceptable!

My issue is regarding a refrigerator I ordered in Flipkart Site. I actually ordered a 5 star rating Whirpool Refrigerator on 16/10/2017 at price of 16, 450, but instead of a 5 star refrigerator they delivered me 4 staring rating refrigerator on 20/10/2017. On the same day, I called Flipkart Customer Care and explained the same to them. As there was no stock of 5 star refrigerator, they placed refund instead of replacement. Next day, I saw the 5 star refrigerator in stock in the site, but I am unable to cancel the refund request. Again, I called Customer Care, to cancel refund and raise Replacement Request, but they said that they are unable to raise the request and wait 1 more day. I waited for 1 week, but the status has not been updated. Again, I called customer care, but in vain. I waited for 1 more week and on 11/11/2017 I received a message that my order has been delivered on 11/11/2017. I called the Customer Care to ask about at least my refund amount, again they asked to place refund again...

My problem here is 1) I am not able to get the product I request for and they delivered me a wrong product; 2) Customer Care never helped me in replacing the product as then an offer is going on; 3) I did not get my refund amount till now and asked me again to place the refund. 4) The price of the product now is more than when I actually placed the order...

From a top rated online website like Flipkart, this is not what we are expecting. Simply, this is like cheating on your customers. I am totally disappointed with the type of service you have provided to me...

I had ordered a phone on[protected] and paid for it upfront. The order was cancelled the next day although the product is available for purchase. I have already contacted flipkart and was informed that the order was cancelled as i am ordering the phone in bulk quantity but the order was for 1 phone only and the last phone that i purchased from there wabsite was back in july.
Request you to please look into the matter.
Mobile [protected]

I was exchanging iphone5s for mi a1 mobile. eventhough they are giving only 3500rs for iphone 5s, i was ready for exchange. but the exchange person denied to exchange as the home button was not working properly. but flipkart says, if the mobile switches on and display is good, then they can exchange

I have applied for return but they rejected saying you need to reset the phone but even after reset the phone is hanging, technician also visited but during his visit the phone was working but still we are unhappy with the performance, technician was agreed with our problem as our phone hangs randomly then i called and flipkart said to take phone to service centre instead of replacing. It is when when i have complaint and applied within 10...

This is the first time i am getting so much trouble from a ecom
Website. For a single item i have to place 3 orders and yet flipkart
Doesn't help.
Od[protected] was my first order delivered on 23-nov as soon as
I found its one item is missing i raised the complaint with u but you
Never provided with any refund and asked me to wait for return.
I ordered again with od[protected] and again i found the
Incomplete order sent to me.

My money is stuck and i am been given only timelines for refund.
Please initiate my refund as i can't wait more to your return completion.
I have already placed a third order for same product please sent me my money.

Hi,
I have ordered a gift for my husband a flying machine full sleeve solid mens jacket
Order details:
Order id
Od[protected] item)
Order date
Thu, dec 7th '17 1:02 am
Total amount
₹2, 048 through net banking (Including extra charges for fast delivery)
Delivery expected by fri, dec 8th '17
I haven't received it yet neither they shipped, if they can't deliver it on time why do you take payments, and charge them for extra?
Please do the needful and take a strict action.

Thanks,
Asma

Hi,
I purchased mobile Ivoomi from your portal. The quality of the product is so much poor that we decide we will never buy products from Flipkart portal anymore. We had tried to speak with customer care but they are showing your illogical reason for non exchange. We want to buy another brand mobile by exchange it. The camera quality is poor. Phone got heated.
Expecting for cooperation to exchange this product.
Attaching invoice for your reference.

I had placed an online order for gold coins on Flipkart.com on November 17, 2017 (Flipkart Order id - OD[protected] for my personal use. The seller of the said product was Bluestone Jewellery and LifeStyle Pvt. Ltd., Mumbai.

Said order was delivered on November 27, 2017 with no tampering on external package - as a regular Flipkart customer for many years with good experience till date, we accepted the package without opening in front of delivery guy - however upon opening the order later, I was shocked to find that there were no coins inside the package. Immediately raised a complaint with Flipkart on Nov 27, 2017.

Till date, 10+ days have lapsed and Flipkart has not provided any resolution. Their customer service is worst with no care for the customer. In my email exchange with them copied to their senior management, the customer service team copy pasted their same revert 4 times without even bothering to read what I have mentioned. Pathetic customer service. Most of the guys at their call centre - they can hardly communicate let alone understand and resolve their problem. Amazon is light years ahead in terms of customer service.

Still struggling to get refund with Flipkart.

I have ordered 3 laptops with a lap bag and wireless mouse from flipkart and made the payment via internet banking,
After the successful completion of payment i received a mail from flipkart as order cancelled and quoted as "due to the huge demand of products, and to provide customers an equal opportunity to avail the said deal, the order was cancelled.”

Dear sir / madam,

My product was delivered on 30 november 2017 and from 1 december 2017 to
8 december 2017 i am getting same delivery messages about 350 to 400 times.
When i contacted to flipkart they told me don't worry problem resolved in 24 to 48 hrs, this happen on 2 december, 5 december and 8 december.
No one can resolved my issue.
Please help me.

With regards,

Gaurav godbole

I have ordered mi 5a 32 gb on 7th dec 2017 as below

Order placed: your order for redmi 5a (Gold, 32 gb) with order id od[protected] amounting to rs.6999 has been received. You can expect delivery by tuesday, dec 12, 2017. We will send you an update when your order is packed/shipped. Manage your order here http://fkrt.it/xChQt!NNNN

Shipped: your redmi 5a (Gold, 32 gb) with order id od[protected] has been shipped and will be delivered by tuesday, dec 12, 2017. You will receive another sms when ekart logistics's wishmaster is out to deliver it. Track your shipment here http://fkrt.it/lBUYsTuuuN

Cancellation: we have received your cancellation request for the order od[protected]. Since the item has already been shipped by the seller, please do not accept the product if delivery is attempted. Check your email for more details.

This is flipkart
Totally fraud

One of the ear plugs of the earphones is not working.. There is no sign of any external damage on the earphones. They are under warranty. What should i do with them? I have invoice for it. I bought them from flipkart. It came on time. It was working perfectly well for sometime. Base was good. Sound was excellent. And then one day suddenly one of the ear plug stopped working. Help me please.

I had bought a phone moto e4 plus three months back with buy back guarantee. Now i want to exchange the phone with mi a1. But it's not giving the proper exchange value. It's giving only rs. 2860/- kindly resolve the issue. So that i can buy the phone. Imei no - [protected]
[protected].
I have called customer care number of times. But no1 is responding to the issue. I have bought the buy back guarantee by spending money and now am not getting the value for it. It's a harassment towards the customer

Sir/madam my name is jatinder singh. On 03/12/2017 i ordered one jbl t 250 si headphone and one sennheiser cx213 earphone to flipkart. Next morning i got massage of cancellation of my order. They informed me that seller of these products is listed wrong price due to unforeseen error. They offered me 100 rs. Gift card as compensation. But i want my order not rs 100.

Sir my letv problem my mail id not accepted wi fi network not connected please help me my 4th update this issue start after 4 months no updates please help me please my district thanjavur my place kumbakonam my language tamil my mail id [protected]@gmail.com my contact [protected] please sir please help me

After a terrible experience and complete loss of trust with order id od[protected]Kross maximus 26 dual suspension 21 speed mountain bike for adults red 26 t 21 speed mountain cycle), now i am having to go thru yet another bizarre experience with the refund on same order.

For no mistake of mine, i am being forced to use the flipkart gift voucher worth rs 8000. I want to register that, after carefully checking the promised delivery date, i specifically purchased the flipkart gift voucher worth rs8000 only to buy this product but the promised delivery date was missed 5 times in a row and ultimately the product wasn’t delivered by the seller.

After a nightmare and several rounds of follow-ups via mail and phone, the amount has been refunded back as gv (The original mode of payment). Due to the horrible experience with last order, i am really unwilling to use the gv now and demand the same be transferred to my bank account. If i had not shopped with flipkart, i had the option to buy the voucher of other vendor like amazon etc.. I have no plans to buy any product from flipkart in near future and this rule is forcing me to do so within the validity period. This also means that even if there is a lack of service guarantee from flipkart, there is no business loss whatsoever. This is an unhealthy business practice.

I very well understand that there is a “term and condition” around this but not as detailed to this case specifically. By this gesture flipkart cannot force me to be a continued customer for a lifetime beyond rs 8000.

I ordered a 500 WD blue caviar harddisk vide order no. od[protected] on Sep 19th Nov 17. The product was delivered on on 24th Sep 17. While trying to install it, it was not working and when checked with WD customer care they told that it was out of warranty. The product that was delivered was 500 gb wd 5000avds which had green label. After complaint, the company took time to confirm that they will replace the product. It was more than 15 days. In the meantime, I purchased another hard disk from the market and installed it. When the company was ready to replace, I asked for refund but they refused because the replacement has been delivered. Again it was WD 5000AVDS instead of 500gb blue caviar 5000AkAX. Once again I confronted them on 18/11/17, then i got a mail on 23/11/17 asking for details of bank account. I sent 3/4 mails on 24th/25th and 28th Nov 17, but I got a reply on 26th Nov 17 we are closing the case as there is no reply. I do not understand what the company is trying to prove telling that the customer is not eligible for refund as it from no return policy, even though the seller is at fault supplying damaged/not working items and different item which is cheaper by RS, 1000/- or so. And when they are ready to refund, no proper mechanism is in place to see the mail and only automated replies are coming. Even contacting the customer care no [protected], on 27thNov and 28th Nov i got a message that they will call back by 8.30pm, but after the schedule time they send message saying we apologise for not being able to call. Pl contact customer care [protected]. What kind of response you can make out from this story. I am aggrieved and want my money Rs.2715/- paid be me with additional cost of Rs.10000/- as damages as the affairs of the company is managed in way to damage the interest of the consumer and no proper redressal mechanism in force. The company is not serious and does not have any hold on the supplier, as they despatch differenct, defective/out of warranty items and the company takes shelter under no return policy which is very much against the interest of the consumer.

I oder a prestige induction cooktop but when it delivers its in a not working stage and when I want to return it back the canceld my return and I don't know what to du the oder number is OD[protected] AND TRACKING I'D IS FMPC[protected] now when ever I call customer care they said that they will come and collect the product but from the last 1 month there is no progress at all soo pls do something

Hi Team,
Last Sunday (03.12.2017) I have placed one order for JBL headphone in Flipkart.But they cancelled my order on next day without my knowledge.I don't know why they are cancelled my order.After I called to customer care.They we can't deliver that product.they didn't give proper reason for cancellation.

So I need my product.

Kindly do the needful..

Thanks..