Flipkart Complaints & Reviews

Hi
I had ordered a hard disk drive with a prepayment. The item never reached me. when I asked for the item to be delivered, the consomer service rep cancelled the order on her own and saud will initiate a refund. however one month down the line the order is returned as per their website but the refund is still pending. when i contact their customer service, they disconnect the call and tell me that i am not contactable. My money is struck with them since the past one and a half month.

I received the product without price tag.I would like to return.I called flipkart customer care couple of times they are keep telling that we need a price tag to return the product.

Seller Name: AJDezines

As per my initial investigation this seller is a cheater.

I would like to proceed legal action on this.

Order id : od[protected] item)
Order date : sat, nov 4th '17 6:04 pm

I ordered a woodmen car stereo product from flipkart for rs. 5, 099/- on 04/11/2017, the product was delivered on 10/11/2017, as i opened and checked, i find out that the product is defective.

So, on 11/11/2017 i raised a return/ refund request to flipkart from my account, and got a message to that return pick up of your product will be on 15/11/2017, but one came, no calls, no message from flipkart.

Further, once again i called the customer care number and asked for the issue and reply, they replied that because of some technical issue, we couldnt pick up ur return request. Further, he added you will receive a technical call from our person within 3 days, he will ask and try to find out what is the problem in the product.

Three days past, on 4th day i again called and asked reason for no response, they said we have called on 3rd day, but you didnt received the call, so the request is now cancelled.

Again, i requested to pick up the item as soon as possible, and request to refund my money, so again they did the same thing, giving a date of 3 three days, saying "you will receive a technical call from us to find out, whats is exact problem".

Again on 24/11/2017, again i called and there was no call from their technical dept as they promised, but again they said your request is shown in our system as cancelled, we cant do anything, the time limit of return is over.

This got very angry and felt very disappointed from this reponses, so i scold the representative and said him that i know how to deal with this kind of situation. If this i am getting in reply, then i will take further action against flipkart.

My point is, why should i be a part of your investigation, your company has a policy of return and refund, so i should get it. You and your company flipkart do your investigation afterwards and within your internal company map of delivering a defective product.

I am also having their all call recordings saved in my phone.

This went very irritating and time consumable thing for me, my worst experience.

I want a pickup request of this product and refund of rs.5, 099/-

I had booked online on 11.11.2017 for Prestige popular cooker with order ID OD[protected] and Ayush Anti Marks cream with order ID OD[protected]. Thereafter I received a message on 15.11.2017 that my order is cancelled and amount will be refunded, but till date that has not happened.

PLEASE RESOLVE MY COMPLAINT AT THE EARLIEST

I have bought 1 mobile bilian brand and modal is billion capture + from flipkart and we are dissatisfied with this mobile and we don't want to replace we want refund because this phone doesn't have good features and aseseries like earphone and warnty card is missing heating and hanging problem camera quality in not good and many more.. If you are not answer within two days otherwise i will go to consumer court...

I have bought moto e4 plus mobile hand set from flipkar aap on 17th november for 9999 rupeers. Oredr is od[protected]. Since i got that mobile i found some issues like hanging, screen turns in to black colour. Once i found that issue i have made a return request within time according to the filpkart policy (10 days for return). Since i made that request i did not get any updation from flipkart

I have ordered a 43 inch vu ultra4k smart tv model number vu 43s6575 on 10th of november. Last date of delivery was 14th
But the product was delay but on 15th i received a message saying that the product has been delivered but i have not received the product till yet. Every day getting calls from the flipkart saying that we are getting in touch with the seller please wait for 24 to 48 hour, 1 working days
Please help me.

Order no: od[protected]
I ordered a laptop hp on 22/11/17 and it showed free delivery by 25/11/17. And today the day of delivery i got a call from flipkart delivery man that your product has reached and he said he is not able to deliver the product because he is sacred that some damage will happen to it while delivery. If the product can reach from bengluru to kerala (Thiruvalla) flipkart hub without any problem then why he cant deliver the product to my house without damage. He asked me to come and collect the product from flipkart hub. I said i can"t, after he compelled me to collect the product from the hub, in reality it is written free delivery of product then why they cant deliver to my house which is just 2km away. Ok then when we went to the outlet to collect the product, i just asked about the delivery problem, they are just saying because the delivery person is scared to deliver without damage. The people there are very rude supporring only their customers they are using vulgor words and they embarresed me in front of all the people there, it was such a bad way of treating customers. Their bad way o[censored]sing words and actions insulting us was worst experience ever. I had taken by big brother with me otherways they would have bashed me up in all ways. This kind of service from flipkart how can the customers buy products from flipkart after this type of behavior towards customers.
Branch: thiruvalla flipkart hub
Kerala, pathanamthitta

My flipkart account has been deactivated.. And i want to activate it. My a/c is connected to my phone number not by e. Mail.. Whenever i try to login to my a/c it says "inactive account" plz reactivate my a/c as soon as possible... My flipkart a/c is registered on my phone number - [protected].. Dats a very damn problem.. I had mistakely deactivated my a/c now its not reactivating..
Phone-[protected]
E. [protected]@gmail.com

Dear team,

My self saibabu,

Order id :od[protected] item)
Order date: thu, nov 9th '17 6:59 am
Total amount:₹14, 999through cash on delivery
Unhappy with mi a1 because of a lot of issues there, i will share with you some point 1. Network issues, automatically closed apps, sometimes getting error or bugs, most drawback is ui is very very poor and less security, and same as more than 10 issues is there, already i told flip kart customer no of items, after that processing finally i got replacement with new phone, but that mobile same issue is there.
Again i raised refund request on 20th - nov-2017, still now no response from flip kart, please help that problem, please refund...

Dear

On 22nd septenmber-2017, i ordered a following maybeline product online from flip kart.
Order id= od[protected]
1. Maybelline the colossal kajal o.35g deepest black
2. Maybline color show blush
3. Maybline lasting drama gel eye liner
So i am writing this mail to make you aware about what all fake products you are selling to all your customers. I had bought all these three products and luckily they are from the same brand maybelline which is one the most trustworthy brand internationally but after applying them only once... It started irritating on all the eyelids and inside the eyes and applying that blush made rashes on cheecks thus this is the clear sign that the products which we have received are all fake. To make sure about our confusion regarding the product which we have bought from flipkart is either true or fake, we even called the maybelline customer care number and they even assured us that the batch number of the products are not matching with the real products of maybelline.
I want response and action regarding should be taken asap or we will take action. I will wait one week before seeking third-party assistance consumer court.
Sincerely,

Usman sindhi

I've purchased lenovo k8 plus exclusively from flipkart on october 13, 2017. At first the phone was running as smooth to give me the best ever experience of android nougat, but now, in a time of a month of the purchase the phone is all set to give the worst ever experience of android. The phone is lagging and hanging very much. I've done factory reset twice but still the phone is lagging. I just want my phone to be cured or else replaced. Please help

I've purchased a product. When i see the mrp on the product it's 1200, the seller is selling for 1250. I have the bill and everything
I questioned flipkart, how can the seller sell it more than the maximum retail price?
I believe they then contacted the seller. The seller then put a sale on the item. However, the mrp on site still remains the same.
Seller name : retailnet
Selling on : flipkart
Selling price is greater than mrp. The mrp listed is wrong. On top if it the mrp is striken off and sale price is given. So it makes it a fraud sale.

I've purchased a product with gift card. The purchased product was not good. So i've returned that. After providing the refund, the gift card expired as the expire date crossed. How could i take responsible for that. I haven't got a single day to purchase something with that gift card.

I've purchased the product with gift card.
The product was not good.
I've returned the product.
Refund money expired!

My order id: od[protected].
Invoice number # fabcei[protected]

I made a purchase of micromax 1.5 ton 5 star split ac – white through flipkart.com on 25-09-17 and the same is not working from the day the ac was installed.

I work in bangalore and my aged parents stay in chennai and this ac was purchased for them. The technicians visited my home totally 3 times. First time was installation and the remaining 2 times was after my escalation of ac not working. When the technician visited my place firt time after the installation, he said that the gas in ac is zero percentage because of which the ac was not working. Hence, he refilled the gas confirming that it will be working good... But, again when i went to chennai during the following weekend, i checked and the ac was not working. So, again i called the flipkart customer care and they assured sending the technician within 48 hours as usual. But the technician came almost after 10 days later of my complaint was made and scheduled the tech visit basis my availability. This time the technician had completely opened the ac inner unit and the outer unit and checked with soap water to identify where is the leakage. Later the technician has confirmed that the ac has a manufacturing defect because of which the ac is not getting cold and the gas is getting leaked.

So, the technician said that now since the product has manufacturing defect it has to be escalated to the micromax team and has nothing to do with flipkart team. Still i had escalated the issue again to the flipkart customer care team having the faith on the brand “flipkart”. I received a call from flipkart escalation team with reference to my complaint. He said that there was no technician sent from flipkart side and how did you claim the technician had visited multiple times and there is no record found of your escalation’s too… i tried making him understand and questioned him that, then how come the technician’s had visited referring to my complaints saying they have come from flipkart basis my complaint’s. I also mentioned that one representative from flipkart from his personal mobile no and scheduled for technician visit basis my ability to fix the issue in my person. But, the gentleman from flipkart lost his cool and was sounding so rude to me and said that we are not finding any records of your complaint and neither we have sent any technicians from our end!!!

However, i had escalated the issue later to micromax team. I got a call from a representative from micromax. He said that you had purchased the product from flipkart, so only they have to help you in sorting out your issue and micromax team has nothing to do with your complaint.

We don’t find time going out to the retail outlets. Hence, we purchase products through online and trusting the brand's. But, the kind of response we experience is very unprofessional and lethargic… why is that micromax and flipkart passing the bug??? Why should the customers undergo these kind of humiliation??? Is this what is their customer satisfaction policy???

I wanted my product to be replaced asap. It was purchased for my aged parents health issue and for last 2+ months i am chasing for it to be fixed!!!

I have been tolerating all their humiliations and unprofessional approach for last 2+ months… but, now i want this to be fixed. Pl do the needful.

Regards,
B. Anosh nadeem
[protected]

I had ordered a perfume from flipkart.com with the order id - od[protected] the product name is
Jovan white musk edc - 88ml. The product i got is a fake colored water there is no fragrance in that perfume. I have previously used the same perfume so i know that it is a fake perfume. When i complained about it to flipkart they assured me they will look into the mater and resolved it in 48 hrs this was done on the same day when i had received the perfume. That is 9nov 2017 now its 24nov and they haven't refunded or took back the product. I want my refund back. Kindly help flipkart is robbing people.

श्री मान,

निवेदन है की मै फ्लिप्कार्ट का एक रेगुलर कस्टमर हूँ मैंने काफी प्रोडक्ट फ्लिप कर्ट से खरीदे है लेकिन आर्डर न OD[protected] पूरी तरह से अलग प्रोडक्ट प्राप्त हुआ है जिसकी फोटो सलंगन कर रहा हु इससे मेरा विश्वास फ्लिप्कार्ट पर कम हुआ है |

Hi team,

Its been 20 days still the refund to be given is not processed, please call me back at [protected] and please solve this issue asap. Its been 20 days still the refund to be given is not processed, please call me back at [protected] and please solve this issue asap. Its been 20 days still the refund to be given is not processed, please call me back at [protected] and please solve this issue asap.

I ordered a mobile phone on flipkart india (16-oct-2017) my payment was done but still now (24-nov-2017) i have not receive the mobile.
Product details - {samsung galaxy on5 (Black, 8 gb)} with order id {od[protected]},
Flipkart team said only sorry for delay our concern team work. And force to cancel my order but now mobile price is high so i can't cancel order. If they provide me same mobile on same price then i agree with flipkart.

I have ordered washing machine ifb trolley from flipkart along with washing machine on 2nd nov. I received the trolley on 6th nov but the washing machine order was cancelled by flipkart on 8th nov due to some issue with their vendor courier partner. Then i had to again reorder the same washing machine for a higher revised price on 9th nov which was delivered to us on 15th nov. (And since without washing machine i didn't had any necessity to open/use the trolley i couldn't check if it was of good quality). Within this time the 10 days product replacement policy of flipkart for the washing machine ifb trolley got completed, however i managed to place a return order for the trolley on the 10th day evening due to its bad quality but mistakenly i placed replacement order instead of return order. So i contacted flipkart customer care to cancel the replacement order and place a return order, they said that their system is not capable of cancelling the replacement and return order son the same day, so they cancelled my replacement order and asked me to give a call back after 48 hours to return the product. Due to some of my personal issues i was not able to call them exactly after 48 hours i took a couple of days extra to get rid of it and called them on 24th nov to place the request for returning the product, and now they denied in accepting my request saying that i shouls have called within 72 hours from the time the replacement request was cancelled.

My questions to flipkart:
1. All the delay issues that i faced in delivery of my product (Washing machine) was caused by flipkart, and because of that i was not able to know the quality of washing machine trolley till 10 days from the date of its delivery. Now tell me how come your policy of 10 replacement/return justify it?
2. I don't understand your logic about 48/72 hours, you said that cancel the replacement order and call back to place a return order after 48 hours? Do you want me to calculate the hours always think about the product next couple of days until you take a return request. Don't we have any other work? Your system is not capable of cancelling the replacement order and take return order at the same time, you should responsible for handling this scenario, why do you want me to run behind you. We are not your employees, we are customers we cant follow up with you every day leaving our reqular duties.
3. Also for the second washing machine which is the same that i ordered first time (& cancelled by you) i had to pay 1000 rs extra as the offer available for the first order was no more valid the second one. Now tell me who is responsible for this issue and who should bear this additional cost of 1000 rs (Approx.)? This is seriously a kind of cheating, first show the customers lower price then make them buy it then make their mindset to stay on that product and then cancel the order and again make them buy it again at a higher price. (This is really a crime).
4. Why were you not able to take the return order on 24th nov? Understand that its out of the 72 hours window you mentioned, but its not that long as well to deny the return order, when compared with your case of my washing machine cancellation, reorder with high price & re-delivery?