Flipkart Complaints & Reviews

Dear team,
This is to bring in your notice that recently i bought a mi a1 phone (Order id :od[protected] but the product delivered to me was faulty, it had overheating issue.

Like a loyal customer who had trust on flipkart and also being a fan of mi phones, i raised a replacement request (Which i regret today), hoping to get a quality product.

But all these doesn't ended here. Instead of giving me an immediate replacement, i received messages like we will contact you on so and so date.. After receiving these kind of messages twice or trice, finally i called up the customer care and after a long discussion my replacement request was approved.

But to my utter shock this time also i received a defective piece. The camera of the phone costing rs. 14, 999 was not working. It had some hardware issue. This time when i approached customer care (Within 10 days) i received an answer that according to their policy they cant initiate a refund or replacement and told me to visit mi service center.

The entire incident was very disappointing and caused a huge inconvenience to me. Here i cant see "flipkart assured - our promise to deliver quality products" getting fulfilled anywhere. Moreover this kind of incidents are a big hit on the trust of customer on flipkart and also raises a lot of question regarding the service being provided.

Why a customer should suffer for mistakes done at your end. Here both the time a defective product was delivered. If not a replacement, please provide full refund. Stop creating such inconvenience and deceiving customers like this.

Kindly find a more suitable way of settlement. Accepting your mistake will help to retain more customers in future.

This month, i have ordered online first time - style in ride tata indica car cover - 1 no. Grey colour with one free bag..
I received it in poor quality black colour car cover with no free bag
I returned it and got back as return a different colour black and red and no free bag.. On requesting customer care, i returned it again and i got the same first piece which is dull black poor quality car cover and no free bag..
They are asking me to return it for refund.. This is not acceptable.. I am asking for correct item which i ordered first but they are refusing to send.

I had ordered geared cycle ref. No. Od[protected] on nov 18th, 2017 and the delivery was expected b/w 18th & 19th. Although to my pleasant surprise it was delivered by nov 11th, the front wheel rim was found to be deformed (Bent) as a result of which the cycle cannot be assembled and used. The spoke is also bent. Request you to replace asap.
Moreover the status on flipkart account shows that this product is not delivered.
Is this really a genuine product delivered verwd through right channel?

Hi team,

I have ordered the shoe which cost me 644, but i could see the cash 644 has been debited from my account twice, i tried to reach customer care for so many times, but we are not getting any response from them yet. So kindly help me on this issue and try to reimburse my amount accordingly.

Orderid - od[protected]

Regards,
Vigneshwar

फ़र्निचर डेलीवेरी करने के बाद फिटटिंग और डेमो करने के लिए बहुत बार फोन करने पड़े। 5 दिन के बाद आपने आदमी भेजे। हमे फ़र्निचर मे 7 difficulties लगे। एसलिए फ़र्निचर वापस करने और रिफ़ंड मिलनेके लिए आपके रिटर्न और रिफ़ंड कम्प्लेंट बॉक्स मे कम्प्लेंट किया। आपेके पीक उप करने के लिए बार बार ई -मेल करने पड़े। हमेशा रिप्लाइ 24 घंटे के अंधर होगा, ऐसा रिप्लाइ फोन और ई -मेल से आते है। आजतक फ़र्निचर रिटर्न और रिफ़ंड प्रोसीजर पूरी नहीं हुई है। आपके टोल फ्री नंबर पर हमेशा एक्सिकिटिव बिज़ि रिप्लाइ आते है। हर रोज फोन और ई -मेल करके थकावट आई.

I have ordered butterfly rhino 2 ltr wet grinder (Order od[protected] on 1st of oct & received a damaged product on 6th oct, i have raised a complaint on same day requesting for a replacement, till date every time i raise a return request i get 3 days time for pickup & final day the request is cancelled saying they do not have service in that location.

Its been more than a month now, my last two conversations with customer care i have recorded where they have clearly given me a commitment that if its not resolved by a certain date i will get my refund.

If i dont get any resolution by 17th as promised i will take all the email commitments / sms & the audio recording to local consumer court & take legal action.

Hi great flipkart service team,
First of all i would like to congratulate flipkart services for successfully taking almost 1 month of time to complete my process of samsung basic smart 80cm (32 inch) full hd led tv (32m5100) demo and installation.

Really shame on flipkart services. If you people are not able to give proper service just tell. We won't buy any products from your site.
It's been one month since i brought my tv. Still i am doing pooja for that tv instead of watching movies in that because of your great # services.

This is the last mail i am going to write to you people. My demo and installation process should be done by tomorrow (15/11/2017, wednesday) 6 pm. Otherwise i am going to return your great product and also i will tell all my friends to not to buy any products from this flipkart. I repeat my demo and installation process should get done by tomorrow.

Dear team,
I have purchase above mobile through online by flipkart. My order id is order id od[protected] and order date fri nov 3rd 17 9:39 am and total amount ₹ 2999 i paid through debit card. I received the product on sat, 4th nov at 9:06 pm. Same day i checked this product. I am not happy with the phone performance. So same day i put return request. But filpkart executives told me that they will not return it. They told they donot give refund amount on this product. This mobile have so many problems. Camara quality not good and software is not performing in proper way. This is 4g support mobile but internet is very slow with this mobile device and what ever they are showing features of this mobile on their sites. Its not up to mark with this product. They are telling this mobile have 8 gb internal storage. But when i checked the mobile. Its showing only 4 gb internal storage. So all most they are cheating the customers. So i am not happy at all with this product. So kindly help me out in my refund the amount at the earliest.

Regards
Gaurav singh
M - [protected]

Order no: od[protected],
Order date: tue, oct 17th ’17 8:15 pmi
Item: ks chairs
Replacement was approved, initiated and subsequently confirmed with numerous phone calls. Just discovered from your website that the replacement proceedings were cancelled, without stating any reason.
The incident: item was received and installed by the concerned technician, wherein there was a cracked bolt inside the chair. Immediately after the technician went when the chair was use, the bolt fell apart. Technician came and assessed the bolt and informed that the same was defective and the chair warrants replacement.
This is so disgusting and obnoxious, which compels me to initiate my next step, if no action is taken by the flipkart (Thru vendor)
Saibal (Png-north australia)
+[protected]

Ordered a Philips trimmer for which I made payment through my debit card which was showing in Flipkart account but not updated hence ask me to make cod and confirmed that amount will be reversed one month has been already passed but still my amount has not been reversed contacted customer care so many times every time fake promises they are making no proper resolution within time they are providing
Tuning behind them for our money very bad customer service

I am ordered a fila rabbie pu sneaker
Order id : od[protected]
The delivery date is on my tracker is 13th nov 2017. When the date there was no communication. Then i called the number given to me (Out for delivery: fila rabbie pu sneaker with tracking id fmpp[protected] from flipkart.com, will be delivered before 7pm today by an ekart wish master (Call [protected], pin 125). The guy was very rude and he told me that today we will not delivered the order. What can i do..??? Kindly do the needfull

Regards
Sujith k s

Dear sir, i purchased new mobile letv max 2 from flipkart on 20days before. Mobile touch not working and after insert simcard signal also fail after receiving the mobile. I searched online service centre. I got the madurai address. I went to there for repairing purpose. He asked 6000 rupees. I really upseted. I tried lot of time to contact customer care. They also did not answer properly. Really i frustrated. This problem will be short out...

I ordered a washing machine. Paid in advance in full.
Product came to my city. Every day i get sms out for delivery but gets post-poned for next day. This happened two days.
On third day after checking into the ekart office, the product moved out for delivery in night 8:00 pm. At 9:00 pm after an hour, it got cancelled automatically.
Ekart says that flipkart cancelled.
Flipkart say that ekart emailed that they could not contact the customer (False statement - they spoke to me all three days but could not deliver.)

Had ordered for brut "musk" body spray - for men
(Seller: sugandhvatika)
Instead brut "original" has been delivered. And guess what, there is no returns allowed!!!

I have complained 4 times so far
Incident: in[protected]
Incident: in[protected]
And also on the phone
Incident: in[protected]

They just keep saying we will get back, but no one gets back
This is pathetic.

In reference to order number od[protected], by wrong item selection, i happened to cancel the order before being processed, i got a confirmation from flipkart the amount will be refunded to my credit card by 24th of october 2017, but they never did. I have contacted customer care have also attached my bank statement to show payment not refunded, it has been a couple of days since complained them though i did not get any response. Have been a flipkart customer from years.

I have purchased a Hindware Cleo 60 Auto clean Hood wall mounted chimney through Flipkart online service (OD[protected], product received on 24 October 17. For demo and installation till date pending and today mailed me it has been cancelled.
Request for refund my money.

I had not even cancelled my order but its automatically cancelled.. Why??
There was a call for confirmation as a day before i cancelled an item. And the amount of item was being said wrong.. But i gave input for cancellation of my first order. But my needed item is cancelled.. I want my order back with the same price. The reason seems behind is price was supposed to be risen and cheated me in this wise way.
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Dear team,
I had purchased a redmi note 4 mobile by your online store but this mobile not working and i am already visit 5 times in service centre but still working properly,
Every time stopped this,

Please look into this and change this mobile, i am very stressful for this

Mobile bill & service report attached

If you are not help me them i will be go another action social sides and legal form,

Regards
Rakesh roushan
[protected]
[protected]@gmail.com

Hi team,

I have bought product in flip kart on 16.10.2017. Scheduled installation is on 26.10.2017. But the installation is not done on time and executive came to me on 02.11.2017.
When we have opened the product its broken. Immediately i have raised return request. Then technician visit scheduled on 06.11.2017. Technicain not visited the yet.

I have called cc team on 9th and they committed that product will be picked up by flip kart on or before 12th november and if you are failed to pick the product you are going to refund my money. You will have call recordings for this.

After starting of mobiles, the screen get auto off time to time. Problem in new mobile is not good just within 15 days.

Requested to replace the mobile set and provide new one.

Date of order : 14/10/17
Date of delivery: 18/10/17
Imei no. : [protected]
Model no. : moto e4 plus
Problem : mobile set get auto off.
Vender : flip kart

Regards,
Sunil kumar kanouje
[protected].
Sunil. [protected]@tatamotors.com