Flipkart Complaints & Reviews

I have purchased tv table in flipkart online marketer on 17.10.2017, paid full amount by using my credit card during diwali festival and delivery has scheduled on 3.11.2017, seller has unilaterally cancelled my order, as well as delivery promise has not fulfilled with out mentioning any reason, more dramatically the same seller is selling same product in flipkart and amazon with higher prices.
In this context i have complained to flipkart services twice in two weeks, their response is highly deplorable,
In this matter iam complaining on seller and flip kart service provider for non fulfilling of sale and breaching of trust, cheating of consumers and pay for compensation and pay for liquidated dameges.

I have been wrongly charged around 8k from flipkart which is a fraudulent activity. I was not notified, no otp was sent to me. Neither the message for the amount deducting from the account has come. This is asking to pay 12 emis. The total amount has been deducted from my credit card account.
I have purches vega vhsh-18 hair straightener for this last month. I don't know how they have charged 8k!
I want a proper explanation, else i will go for consumer forum for charging me wrongly and will take necessary step.

I paid to flipkart twins time 1) upi/[protected]/[protected]@ybl amount 10999 debited in my bank account date 10 oct 2017 4:46am order id od[protected] second time payment is deliverd successful but first time payment is not refund add in my bank account payee my vpa adress [protected]@icici paid to vpa address [protected]@ybl
Flipkart concerd team not receive amount detail show your order id so please give me refund in my bank account

Hi,
We have ordered three shield headlight led for bajaj on 8th october 2017. The product has delivered on 19th october 2017. But i returned the three products due to some issues on 23rd october. The issue was dim and bright is not working perfectly. Then the cash had refunded on my wallet on 23rd october 2017. Recently i have checked my wallet to buy other product. But my wallet is not showing the complete refunded amount.
Please find the below product details that i have ordered.

Product name :-shield headlight led for baja.

Order ids:-
0d[protected]

Mobile number given:-[protected]

Please let me know what happened on my wallet. My email id is kiran. [protected]@gmail.com

Hello team

My name is sumit and i have ordered a mobile from flipkart on 16th of oct and got the box on 24th of oct but in the box there was no mobile got only charger and usb then i file the complaint on same day flipkart said that he will be resolve the issue till 5th of nov but i did not recive any solution on 3rd of oct got the email that showing we are unable to resolve it that all plz resolve my issue i have spent 11, 000 rupees this is very big amount for me so plz anyone resolve it
Order id is od[protected]
Order placed by sumit chaudhary
My contact number is [protected]
And my email id is [protected]@gmail.com
Also i have upload the video on you tube that link is

https://youtu.be/HNUb-EhZSeM

Am writing this post with pain that how such a reputed organisation like flipkart, biggest ecommerce giant in india treat their customer. With such huge promised and fake assurance of support. It was such a pathetic display of service and support form flipkart that i never even faced with any naive ecommerce startup.

I had bought a king size bed (Order # od[protected] on big billion sale which was suppose to be delivered by 30th oct but got delivered on 3rd oct and was installed by hometown team on 6th oct. Product was defective such that there was 4 inches of gap between the top head and base which was not shown in promotional pictures displayed on flipkart.

I immediately registered a return request on 7th oct as return option was not enabled on my account. Customer care assured me that issue will be resolved in max 48 hours. I waited patiently but nothing happened and i called them back again on 9th and they had no clue what happened. Then they updated the product delivery status still says delivery pending and till the time merchant update the delivery status as 'delivered' they cannot initiate a return. Then they lodged a complaint and provided me with complaint # in[protected] and asked me to wait for another 72 hours and mailed me that issue has been put on priority and will be resolve max by 12th oct incident: in[protected]

But nothing happened again and i receive a call at the end of the day stating same what has been told before. They again provided eta of 48 hours and told me on mail to resolve the issue by 14th oct, max by 6.30 pm (Incident: in[protected], and here i was writing the post as nothing happened.

While i was writing the post, at 6:42 i received another mail (Incident: in[protected] stating "we apologise for taking longer than expected to resolve your issue. We request you to provide us time till 17 oct, 3:30 pm to get back to you."th

After 17th oct, dates keep moving forward until i posted on their twitter page again on 22nd oct. Then following up with them on 24th, 25th and 26 oct daily at least for 2-3 hours just to waste my precious time to get the same lame excuse to allow them with more time. Even they provided the final pickup date as 25th oct but nobody showed up and the dates keep getting extended (1st nov, 2nd nov, 4th nov or 7th nov). Am mentioning all incident id's provided on mail:

In[protected] 9th oct
In[protected] 12th oct
In[protected] 14th oct
In[protected] 28th oct
In[protected] 28th oct
In[protected] 30th oct
In[protected] 2nd nov
In[protected] 2nd nov (Refer to below mail content from this incident :

(
Dear customer,

Greetings from flipkart!

Order id: od[protected]

As discussed over the call, we would like to inform you as per promise date tech visit is not done. We are working on this issue, we will try to resolve this issue asap.

�we sincerely apologize for the inconvenience caused and appreciate your patience and understanding in this regard.

Appreciate your understanding.

Regards,
Suhail ahmed
Team social media
)

This is insane and a never ending loop. Such irresponsible behavior from flipkart is unimaginable and unacceptable. I have spent whopping amount and feeling cheated now. Now i have serious questions on flipkart credibility and i will not going to suggest anyone to buy from flipkart. I have even attached the defected item sample pics.

For once i can understand there can be a problem but such a repetitive pathetic service and excuses are intolerable. If anyone can tell who is responsible for the pain i suffered in all such process, my wasted time to be in line waiting for your customer service and followups, the amount i wasted on such product and the trust i put on your organization. As a reputed ecommerce company you must be aware what is the importance of lost time.

I request you to please help me with this as am continually paying interest for this product and it is in installed condition in my master bed, could get scratch as it a usable area unless it can be taken back asap. Also due to defect even if i use it could posses threat and harm anyone with that big gap between top head and base.

Kindly help me getting that returned and getting my amount back with interest that i paid and endless hour of torture i received while chasing them like an # and getting false assurance. Also have1 audio file recording as an incident proof of fake assurance from flipkart.

Thanks and regards

Abhishek tiwari
Contact: +91 [protected]
Email: er. [protected]@gmail.com

The problem is that i bought gift cards worth rs.2000. Flipkart gave the option of converting this amount in their wallet. Since i dint want to use this immediately i thought my money will be safe in the wallet, and i can buy whenever i feel like. There was no communication on the site that the money will disappear after one year from the wallet else i would have quickly utilized it. I see that my rs. 800 disappears (Pending amount inthe wallet), one day. Gift cards and expire but how can money in wallet expire. I feel so cheated. I contacted customer care and requested them to put the money back but they have refused to do so. Please help me get justice from flipkart.

Dear concern,
I have purchased one moto e4 plus mobile on 03.11.2017. I have faced the problem while charging the mobile is over heating as well as in normal using. The camera performance also not good as i excepted. So i contacted with flip kart customer executive to exchange the mobile. She said it can not be exchange. Only can replace it and also i said if the new mobile will be higher price tan this i m ready for pay it. But still nobody wants to take that response. I am tried to several ways. Again i am request you to exchange the product i will go for the higher value. I hope you understand & co-operate me.

Regards,
Purnachandra
[protected]

To the handling authority,

With an amount of heavy trust i ordered a lg brand 6 kg front door washing machine on 2nd of oct 2017. I had to gift this to a relative but the purpose was not surved as it was delivered about 10 days late. But i understand sometimes this happens. Ok. But when the person sent by flipkart came to install this he found the product was damaged (He only opened it for the first time). He suggested me to return the product, the very same day i requested for the return. Since then, i have got calls from 3 different lg showrooms ranchi, dhanbad and jhumri tilaiya. They said they can exchange the product if they get some confirmation from flipkart. They are also saying that thats why we ask people not to buy products from e-commerce stores, really??? After some days i stopped getting calls from every where. Now, no one is talking about refund or exchange. The pick up date has also been extended twice and now its 13th nov 2017, only god and flipkart knows whats happening with my product.
Should a customare wait for like months for a washing machine?
I request you to please look into this matter and resolve this issue as soon as possible because already i'm so much frustrated and hopeless on this issue. Please dont make me regret on the decision of buying it from flipkart. With a hope that you will do something to keep ur customare faith, and if you cant do anything please refund the money on given account details to this account.
The bill is attached overleaf.

Yours
Shashank

I have booked two refrigerators and i cancelled one refrigerator because of wrong address and second one was cancelled by flipkart customer care person by mistake. I am following for refund for past 20 days but i haven’t received my money back. On 27th october i got a call from flipkart and they accepted their mistake and they said because of their system issue they were unable to process the refund so they got my bank account details and ifsc code for manual transaction. They said to wait for five business days that istill 3 november 2017. I have not received any update regarding that refund till date. I have called many times to flipkart customer care but they are still asking do you want to cancel this product. They are not moving this case in right way i am not getting any solution from them. Below is the request number for refund request in[protected]. Please do the needful as soon as possible. Thank you

Hello,
I have ordered a study table (Od[protected] and was delivered on oct21 and supposed to be installed in 2 days. No concerned team contacted in those two days and when i escalated i have got a call from the installation guy and he wasn’t ready to get in installed in my preferred timings and finally he accepeted on saturday oct28. But no one came on that dat to install and when i called the support team i didn’t get any help. Later i have been raising multiple requests through e-mails, phone calls, twitter social media and there was no fix to this. I have also raise the return request as they are not installing my product. They have rejected my request. And worst thing is they have already updated that the product is installed from the back end.
Please consider this and make necessary actions on them. They need a lesson to be learnt to pay fine for this and i don’t need uninstalled this product anymore.
Thanks!
Raghu

Hi
I bought a Microsoft lumia's back cover worth Rupees 360/- ten days back.But now light shrink in this cover. Now increased it. I want to change same cover same colour
Thank you
Aji ps

Main flipcart se site par likhe gae quality ke anusar ek panasonic ka phone kharida. Jiska camera quality 13mp. Likha hai lekin real men 3mp. Ka v quality nahin hai. Site esa hai ki 10day tak ke return ki v bat likhi gai the. Lekin purchase kar lene par ab return se inkar karta hai. Main samajhta tha ye site bahut achchha hai es phone ko return kar kuchh dinon bad vivo ka 14000wala phone esi site se purchage karenge. Lekin ab es site ki reality ke bare men pata chala. Mai yah complain rti men v dalne ja raha hun.

Dear sir,
I tried an online transaction for the mobile redmi note 4 amounting rs10, 999/- from flipkart on 7/10/2017 time 11:22pm. The process was not successful but the amount was debited from my account transaction no. Tx[protected], order id. Od[protected]. I have contacted flipkart many times asking them to refund my money, but they are not providing any proper information regarding above mentioned issue.
So, i request you to kindly look at the matter and tell flipkart to refund my money as soon as possible. Thanking you.

Sir order od[protected] for bdow fashion collection slim men's beige, brown jeans regarding this subject you sednding this message that refund has cleared, but i contact my sbi credit card custembercare what they are telling means after 17/10/2017 there is no refund from flipcart, so kindly send me refund rupees 1.328.00 as soon as possible, and also send my sbi card statement for your kind information
Transactions for rajan m s
19/09/2017icici bank/no 18 e str bangalore indebit2, 00021/09/2017amazon pay bangalore indebit2, 79121/09/2017amazon pay bangalore incredit84921/09/2017amazon pay bangalore incredit89921/09/2017amazon pay bangalore incredit1, 04324/09/2017axis bank limi/+snt st bangalore indebit4, 00028/09/2017razorpay software pvt 288 indebit471.3207/10/2017otc pymt-cas000000, sbi[protected]credit11, 73108/10/2017razorpay software pvt 288 indebit510.2410/10/2017flipkart internet priv bangalore indebit1, 63010/10/2017flipkart internet priv bangalore indebit2, 28911/10/2017mens life style bangalore indebit2, 20012/10/2017flipkart internet priv bangalore indebit2, 11015/10/2017mens life style bangalore indebit1, 599
This is my sbi card bank statement there is refund from flipkart after 17/10/2017

I recieved motoe4 plus 10 days before and noted that the display has some blinking issues and some unathorised apps are preinstalled.. So i went for return. Then the technical support came from flipkart and they did'nt listened to me too.. And submitted fake info that is there is no issues, but still i have that issue and am gonna give a complaint against flipkart through consumers court

I order samsung on nxt 64 gb (Order id: fmpc[protected]) and received it in 2/11/17. When i unboxing the product there was pin for inserting sim card was missing but at time of order, it shows that the pin was in box. So i thought i received a open box product or the box was opened after dispatch and if really that happens than i want a solution for it.

Sir meri flipkar id [protected] hai sir mera mene American Tourister ACRO backpack order 15/10/2017 ko kiya tha iski order id OD[protected] hai sir muge jo parcel mila usme item missing tha mene uski Complaint flipkart me ki thi ab flipkart customer care wale bolte hai ki company ne aapko mail liya h usme btaya gya hai ki aapne kai products missing btaya hai. Sir mere pass ab tak koi email nehi aaya h or mene 50 baar call ki hai pr koi sunvai nehi ho rhi. Meri emial id [protected]@gmail.com

I have purchased leeco letv 2 product on flipkart on november 8 2016 but warranty they have given november 3. 2017.. Due to my phone problem i called flipkart customer representative they suggested some service center on october 25th 2017, ovez communication in richmond circle in bangalore, touch service center in indira gandhi in bangalore both are not accepted my phone due to they are not comfortable for leeco phones... Final again after calling filkart executive.. They have suggested another one service center... When i visited leeco service center... They are ready accept my phone... But they are not accepting under warranty due to my invoice date

Respected sir/madam,

i am aakash girwal, one of your first time customers. I needed to purchase a phone for me so i purchased a "infinix note 4" (Order id - od[protected] from flipkart despite the fact that few people told me not to purchase it from flipkart telling me that flipkart has the worst return/refund policy but thinking that flipkart being one of the largest ecommerce platform in the country i will have no such problem but when i got my order delivered and used the phone i faced serious battery drain issues so thinking it as a manufacturing defect i applied for replacement and as i expected from flipkart they accepted replacement request and maid my faith in flipkart stronger. But when i got the replacement i started to face same battery drain issue and even the camera quality was very low as compared to first one purchased and i also visted the company's service but they too were not able to solve the problem and the most suprising fact was that when i checked the invoice it had a diffrent seller (Savan retailers pvt. Ltd.) name than what was shown on flipkart site (Flashstar commerce)

i seriously doubt that it is refurbished or used product.

And to my suprise when i contacted flipkart customer care executive he instead of solving my issue abruptly told me that there can be no refund and when i asked about the invoice mistake he told me that that it is between the seller and flipkart and not important for me.

This is a clear fraud, at least the customer should be notified about such thing because the customer purchases product by having faith in seller name too but here i wasnt notified of any such imformation and even flipkart says that the a flipkart assured product goes through 6 quality checks but by seeing this product it doesn't seem like that.

otherwise i assure that this will be my first and last purchase from flipkart and anyone who asks me a opinion about flipkart will also never purchase from flipkart. Flipkart being such a large e-commerce platform which has earned such respect in the market i would never like to do anything that will degrade flipkart's reputation but if my issue is not resolved i will be forced to raise this issue on social media platforms and also to take legal action in consumer court.

But i expect that flipkart will not do such thing with its customer, restore my faith back in flipkart and solve my issue by giving me back my refund back for the purchase and resolving this issue as fast as possible.

Thank you