Flipkart Complaints & Reviews

I recently brought honor 9i mobile phone. I facing lots of problem in this phone. I heard my voice back during call. Phone hang very much. It hang continously for 10 like it's dead. Even i want to start disere applications but it open different applications. So pls give me replacement. I complain in customer care national india. I already complaint in flipkart for 4 times but your customers care officer told me to visit service center.

I'm booked xolo era 3x mobile 28 octuber and my delivery day 2 November.. I complaint to customer service 8th November for replacement my product. but customer care say always to me wait for the next tech visit then after your mobile replace but today is 18th Nov not resolved my problem by flipkart. Sorry I'm going to consumer court and R.T.I

Date of incident: 11.11.2017
client name: g.Ravindran
client number: [protected]
description of the incident: tempered glass received in broken condition
desirable resolution of my complaint: refund requested
order number: FMPC[protected]

Sir or mam. I purchased moto e4 plus on aug12th 2017. Since then i have been facing software issues. I have downloaded numerous call recording apps and yet it fails to deliver its purpose &the phone hangs & switches off at times. I wanna exchange or return back the product and get full payment that i have made. Please do the needful. Your products are defective. Stop fooling customers by fake products and stupid ads you make.

I bought i phone 6 imei no [protected] from flipkart and it was defected product. There were issue with phone as well as year phones and flipkart is rejecting to take responsiblity not only many other costumer are facing the same issue. With in 20 days of purchase i had to visit service centre and the repaired the screen and camera of phone but now alsoi am facing issue.

Order number: od[protected]

I order cycle on oct 14th, 2017. They promised to deliver by oct 27th. From then it got delayed for 3 times. It's been one month, till now the product hasn't got delivered. Today again i received a mail with an expected delivery date as nov 25th. I called to customer care to cancel the order, but they are not able to cancel my order.
I promised my cousin to buy cycle for his birthday. Because of flipkart he lost trust in me.

I placed order vide Order ID No.OD[protected] –[protected] for Lenovo K8 Plus on[protected]. I paid for the purchase Rs.8098/- (Unit Cost) [Seller: Indiflashmart] and Rs.90/- (buy back guarantee) thro my SBI Debit card. Subsequently, the said order was cancelled by me on[protected] and claimed for refund. While verifying my Flipkart account, the refund status shows: REFUND COMPLETED. ID No.[protected] for Rs.8098/- (for unit) and REFUND COMPLETED. ID No.[protected] for Rs.90/- (for buy back guarantee). Whereas, while verifying my SB A/c. I learnt that a sum of Rs.90/- has only been refunded by Flipkart. The unit price of Rs.8098/- has not so far been refunded. Frequently, I am contacting Flipkart help centre regarding refund of Rs.8098/- Whereas; the problem has not yet been solved. I have not received the refund of Rs.8098/- from Flipkart side except some convincing and system generated reply which is not in order. On[protected], I received a reply from Flipkart thro email to contact banker with Payment reference no.PZT[protected]Y7R0903 and Bank Txn Id [protected]. My banker (SBI Thiruverumbur Branch: 15301) has clearly confirmed that the said amount has not been credited by Flipkart. Also, my banker has confirmed on[protected] in writing that no such amount was received from Flipkart. The fact was already communicated to Flipkart’s CEO thro’ email. Even though nearly 50 days have left from the date of transaction, the issue is not yet resolved by Flipkart. Flipkart is well known nationwide online shopping Organisation. I did not expect such substandard attitude. Flipkart’s back end team is simply replying without applying mind properly and emailing repeatedly how toregister grievance thro online SBI and advising to contact banker/debit card helpline. Flipkart has sent similar Email nearly 50 numbers. I have contacted Flipkart regarding this issue for more than 100 times but, problem remains unsolved. Keeping public money without assigning any reason is unlawful and offensive attitude as per RBI guidelines. Also, Flipkart is always addressing as “Hi Vinoth”. I am the claimant, I am the Flipkart Account Holder and my name is S. Sivakumar who has placed the order. The said Vinoth is only delivery addressee. It is a small evidence how the Flipkart handling lethargically the grievance of Public. Please note that I am having good regard on Flipkart services and hence, I am issuing soft notices. I hope Flipkart will take necessary steps immediately to refund the credit of Rs.8098/- in to my SB A/C. No.[protected] (IFSC: SBIN0015301, THIRUVERMBUR) without further delay. I am furnishing cell no of my SBI Manager, Thiruverumbur: [protected]. Flipkart may directly contact him for quick solution. I am very frank to furnish, in case more information are required regarding this issue which may please be communicated. Since, it is a very basic issue, it can be easily solved. I want to settle the issue in peaceful and amicable manner.
I request to credit the amount on or before[protected], failing which, I am forced to file complaints before court of law for getting refund of Rs.8098/- along with interest and to claim damages for the mental agony caused so far in this regard.
(S.SIVAKUMAR) Flipkart Account Holder, Cell No.[protected] E-mail:[protected]@gmail.com
Note: Please note that all correspondence should be made only in the name of S. Sivakumar.

I have booked LG TV (OD[protected] from flipkart and received the product in damage condition then applied for the replacement of the product and still not received the product from past one month and giving deadline but not meet any deadline. now today they are telling me that the replacement of the product has been cancelled and you need to apply for the replcement of the product again.

Sir i'm manish. And i have a flipkart account to [protected] this no. And it is also be my permanent contact no. I order a clarks shoes from this account on 26 oct. 2017 and recive it. The received product was the first copy of my ordered product it is not original product. I call to flipkart customer care regarding this matter and i request to return this product and refund my amount bt after two days i found they block my flipkart account. And then i unable to login my flipkart account and also be unable to return this duplicate product and block my calls. I'm frustet due to online fraud from flipkart. Please help me sir. I said thanks to you to my heart.

I had ordered fridge on 7th of november. It was supposed to be delivered on 9th november and that was the reason i had ordered from flip kart because i wanted it on an urgent basis. On 9th nov, i did not receive my order and i contacted the customer care for it. They told me that they were unable to contact the seller and therefore there was late in delivery. She further told me that she will try getting the product delivered on 10th november and she has also raised a request on my behalf which will get resolved by 14th november. Again on 10th november i did not receive my product. This happened everyday till 13th november. Everytime the person used to say me that the product will get delivered the next day but it never happened. Finally on 14th november, i tried speaking to the escalation department. He promised me that my product will be delivered to me on 15th november by 7pm. And again it failed. I don't know what kind of services you guys provide to your customer. Its not that i haven't paid for that item. It's already paid. If you guys have the logistics issue, then pls stop showing the dates which you show on the portal for delivery. You guys are ridiculous. It has been a very bad experience for me. I will never ever try buying on flip kart and will never ever suggest any one to buy from your # site. Just return my money with the interest amount and you guys will have to bare with the loss which i have faced... Such a annoying site... And your annoying customer care department who keep on saying lies every time. You guys should close this site.. You guys can only put your customers in trouble..

I had been ordered back cover.its material quality is totally bad and it's price should be in market nearly 20 to 30 rupees.which they sold me for 290rupees and it is totally unfit to my mobile.flipkart not giving my refunds they giving me only replacement option.i want action against them.

Flipkart cheat with me gave me cheap meteriel not refundig me i m going to consumercourt.they sent me trolley which was damaged nd cheap metriel i made replacement .but flipkart told me we ll refund u.now i asked them y r u not refunding.they r saying sorry we cant.plz call me i ll ll eleborate u my whole incident what flipkart did wid me.i m totally discetifeid with ur service.i have done shoping wid amazone as well but they r much better than u.call me nd pick up ur rubish trolley.thanx.i m waiting for ur call.

Hi team,

Please note that i ordered a phone from flipkart.com and order id
Od[protected] and then i got to know that the phone is not detecting the sim so i raised a return request but there is only option of replacement so i clicked on replacement then the technician came to our place and told us that this phone is not compatible with "volte" services so your sim will not work on this phone. And then the replacement request got rejected by the flipkart.

But i want to tell you that on the website they have mentioned that this phone is compatible with volte services then how a volte sim is not working on the phone?

And then i raised a complaint to them and the complaint no.[protected]

And i am very much dissatisfied with the flipkart policy.

I need my money back.

I ordered a mi a1 phone from flipkart which was on sale on exchange offer... They checked my device online and they guaranteed me a discount of rs 3500 on exchange of my device... It surprised me when the courier boy said the device cant be exchanged as it is damaged... When i asked him what is damaged in my device his reply was like..."your colour is gone and at such we take it for a damage"... Yeah i didnt argue with him further... But my grievance is that flipkart should not dupe people showing exchange offer if they really cant give us the offer... Also it was not mentioned anywhere about the terms and conditions of exchange... Flipkart should rather highlight their terms of exchage before advertising such false exchange offers!

Hi,
I order 2 4 tb seagate external drives from this seller omshakti and if i would have known his reputation before i would have never ordered now for the first time i was sent a non working drive i asked for a refund at that time but i was told sorry only replacement is available so i said no problem i will take a replacement...
Now after i received my replacement i opened it infront of the courier so
That he can also see the packaging and the drive is different plus opened
Package i order a 4 tb i got a 2 tb and teono or temp is written on top and back side of it and looks like this is a 1-2 yr drive is this the kind of service u guys
Offer and keep this seller going on with it.. Now i called u guys
Regarding refund both were approved by u guys then when the courier came in he only took one of them and not the other one and canceled that one cause he was not told about taking different item...
Then i called u guys instantly infront of the courier and i was told i will
Be picked up soon again however it did not happen not my acc is closed because ur people requested too many return request on the same item where only one request was suppose to be done...
Now i would like u to please give me my money back as one of em has been
Given back whose order id is od[protected]
But the other one that was canceled by your courier cause he was not given
Much info about the return od[protected] i would like u to request a proper refund on it or else i will take this to consumer forum for sending me broken different item and i also seen the review of the seller
Omshakti and if i had seen that before i hadn't bought it then... And been
Going through all this trouble..
Do check everything and reply or else i will get a lawyer for it cause that
10250 rs is not a small amount and also why after approving both the
Returns one was canceled then again was promised that it will be picked up
Soon...
Order id ending with 2000 has been refunded to me the one ending with 7000
Has not been so i would like that back...
Attachments of all the snaps taken are given... Pics of broken and unseal drive and seller review on flipkart
Also the snaps of the approved return requests email that i got from u guys
..

I never ever faced these kind of problems from amazon or ebay...
Do fix this..

Today, your executive contact me 11.45 a. M. He telephonic talk me and promise 48 hrs. Return and refund our complaint complete. Last six day many times contact you and your reply every time 24 hrs. Complaint complete. Your 24 hrs. And 48 hrs. Last six days only promise, not my complaint complete.

Kindly resolve by to-day complaint return and refund otherwise i have no other option but to go to the consumer court. I am very trouble your promise 24 hrs. Complete the compliant last 6 days.

(G. M. Deorukhakar)
[protected]

My order number is od[protected]. I received the item on sunday 12th nove 2017. After the ekart men left i found that the oven top was dented so i rang him up & he said he will bring the replacement item next day on monday. Till date there is no word from them or flipkart and i dont know whats happening. I had bought 3 items ie., led tube lights which i received okay, the above bajaj oven and also a waffle maker. Since none of these items are reflected on my account at the flipkart website i do not know if the waffle maker is also going to be delivered or not. Lack of proper communication from flipkart is extremely annoying and when i sent an email i got a reply that they no longer use this email and directed me to some other site which was not responding at all & kept saying oops oops there is some mistake!!! Extremely aggravating indeed. Please i urge flipkart to expedite the above item in good condition in exchange for the defective one i have here and also the waffle maker machine. Thanks & regards - khushroo fredoon dholoo [protected] res: mumbai 23873577

Dear sir/madam,

We place a order for juicer/mixer/ vx96345/ maharaja hsn: 85094010 invoice no. Pl: f25489611 s:s[protected][1] online but after few days when we open, it was found upper cover corner kock broken due to this when we switch on this open up one side. This was old broken as per condition and not found any this broken part in packing.

So, you are humble request to replace the item asap.

Vijay kumar
Mob. [protected]

Sir/madam, no technician came on 8th november 2017. How cheap is your services and your company attitude. Finally i am going to file a fir against your company. Ca manoj kumar garg from: "manoj kumar"sent: fri, 03 nov 2017 14:14:31to: "[protected]@flipkart.com"subject: re: complaint [incident: in[protected]]sir/madam, since last many days you are fixing technician visit and cancel visit yourself. Firstly you communicate that technician will come up to 28 th october 2017, second time you give a date 02 nd november 2017 that technician will come before this date. How we can rely on your promises. We had paid for a product which is defective and we had not used product for a single minute. If your technician will not come today there will be no other alternate with us to file a fir against your company and company&#[[#]]#39;s director. Even we are going to file a serious complaint against your company in mca. From: "customer support" sent: fri, 03 nov 2017 13:43:06to: customer subject: complaint [incident: in[protected]]flipkart emailer hi,?? Order id-? Od[protected]? Product-? Redmi note 4 (Dark grey, 64 gb)? Thanks for writing in.?? We&#[[#]]#39;re sorry for the trouble you had to go through due to the above product.?? We&#[[#]]#39;d like to let you know that a technician visit has been arranged to resolve your issue and a technician will visit your place by november 08, 2017.?? Hope you&#[[#]]#39;ll understand. We always strive to provide excellent service and hope that we were able to help you. Please spare a few minutes to respond to the feedback survey which will be sent to you in some time and let us know how we did. Regards, ravinderjeet kaur flipkart customer support
Flipkart customer support[protected]:19:28)
Hi,

Order id: od[protected]
Product: redmi note 4 (Dark grey, 64 gb)

Thank you for writing in.

We understand your concern about the above order and we are sorry for the trouble you had to go through.

We would like to tell you that the technician visit has been arranged for your above order and this will happen by november 08, 2017.

Once the technician approved the product defective, the replacement for above product gets approved.

For further queries, you can write back to us and we will be happy to help you.

We always strive to provide excellent service and hope that we were able to help you with your issue today. Please spare a few minutes to respond to the feedback survey which will be sent to you in some time and let us know how we did.

Hope this helps.

Regards,
Sakshi goyal
Flipkart customer support
Your query[protected]:14:48)
Sir/madam, since last many days you are fixing technician visit and cancel visit yourself. Firstly you communicate that technician will come up to 28 th october 2017, second time you give a date 02 nd november 2017 that technician will come before this date. How we can rely on your promises. We had paid for a product which is defective and we had not used product for a single minute. If your technician will not come today there will be no other alternate with us to file a fir against your company and company&#[[#]]#39;s director. Even we are going to file a serious complaint against your company in mca. From: "customer support" sent: fri, 03 nov 2017 13:43:06to: customer subject: complaint [incident: in[protected]]flipkart emailer hi,?? Order id-? Od[protected]? Product-? Redmi note 4 (Dark grey, 64 gb)? Thanks for writing in.?? We&#[[#]]#39;re sorry for the trouble you had to go through due to the above product.?? We&#[[#]]#39;d like to let you know that a technician visit has been arranged to resolve your issue and a technician will visit your place by november 08, 2017.?? Hope you&#[[#]]#39;ll understand. We always strive to provide excellent service and hope that we were able to help you. Please spare a few minutes to respond to the feedback survey which will be sent to you in some time and let us know how we did. Regards, ravinderjeet kaur flipkart customer support your query[protected]:21:35)
Sir/ madam, no technician comes from your side. Your company is misguiding and cheating with customers. By such acts and conducts your company contravened the various provisions of the cp act 1986 and are liable for facing the trial for deficiency in services, unfair trade practice and restrictive trade practices in the op
Flipkart customer support[protected]:43:01)
Hi, � �

Order id-�od[protected]�
Product-�redmi note 4 (Dark grey, 64 gb) �

Thanks for writing in.� �

We're sorry for the trouble you had to go through due to the above product.� �

We'd like to let you know that a technician visit has been arranged to resolve your issue and a technician will visit your place by november 08, 2017.� �

Hope you'll understand.

We always strive to provide excellent service and hope that we were able to help you. Please spare a few minutes to respond to the feedback survey which will be sent to you in some time and let us know how we did.

Regards,
Ravinderjeet kaur
Flipkart customer support
Your query[protected]:21:35)
Sir/ madam, no technician comes from your side. Your company is misguiding and cheating with customers. By such acts and conducts your company contravened the various provisions of the cp act 1986 and are liable for facing the trial for deficiency in services, unfair trade practice and restrictive trade practices in the open market with the consumers. The aforesaid act also falls within purview of the competition act 2002 by which such unfair trade practice in the open market shall be immediately stopped and license etc obtained by your company by any authority or agency are liable to be cancelled. Your act showing that your company is selling defective material to customers operating through fake vendors. If you will not reply shortly, i will hand over the matter to media and file a suit against your company. Manoj kumar garg and shaloo jainfrom: "customer support" sent: sun, 29 oct 2017 13:00:10to: customer subject: complaint [incident: in[protected]]flipkart emailer please ignore previous email. Hi, thanks for writing in. Order id - od[protected] product - redmi note 4 (Dark grey, 64 gb) we are sorry to hear that, you are facing issues with the product and you wish to get replacement or refund for the product. We would like to tell you that, the seller will not provide refund for the product. We have already arranged for the technician person to visit at your location and it will be done within november 03, 2017. Hope you&#[[#]]#39;ll understand. Regards, chowdam saroja flipkart customer support flipkart customer support[protected]:59:12)
Hi, thanks for writing in. Order id - od[protected] product - redmi note 4 (Dark grey, 64 gb) we are sorry t
Flipkart customer support[protected]:00:05)
Please ignore previous email.

Hi,

Thanks for writing in.

Order id - od[protected]
Product - redmi note 4 (Dark grey, 64 gb)

We are sorry to hear that, you are facing issues with the product and you wish to get replacement or refund for the product.

We would like to tell you that, the seller will not provide refund for the product.

We have already arranged for the technician person to visit at your location and it will be done within november 03, 2017.

Hope you'll understand.

Regards,
Chowdam saroja
Flipkart customer support
Flipkart customer support[protected]:59:12)
Hi,

Thanks for writing in.

Order id - od[protected]
Product - redmi note 4 (Dark grey, 64 gb)

We are sorry to hear that, you are facing issues with the product and you wish to get replacement or refund for the product.

We have already arranged for the technician person to visit at your location and it will be done within november 03, 2017.

Hope you'll understand.

Regards,
Chowdam saroja
Flipkart customer support
Auto-response[protected]:04:53)
Hi,

Thanks for writing to us. We have received your query and will get back to you within the next 24 hours.

[this is an auto-generated response. Please do not reply to this email.]

Thanks,
Team flipkart
Your query[protected]:04:45)
Sir/madam, i ordered a mobile (Red me note 4) on your website on 17th october 2017 to gift my wife and i got delivery and paid in cash. As i opened the packet and put mobile in charging and put my wife vodafone sim in to the mobile, i comes to know that mobile is defective. My wife sim become defective and her number is not working in any phone. Within 30 minutes i lodged a compliant for return the product. Lots of talks has been completed with your phone representatives but all goes to waste. Till date my product is neither replaced nor your company made refund to me. By this you are going to throw your company image in garbage. Please let me know whether your company is going to replace/ refund otherwise i will go to print media or social media and filled a suit against your company for harassment. Manoj garg[protected]please finds the details about order and replacement in the attachments

My accountmy orders
Od[protected]
Delay in delivery - redmi note 4 (Dark grey, 64 gb).
Track

Redmi note 4 (Dark grey, 64 gb)
Color: grey
Seller: truenet commerce
? 10, 999offers: 1
Return requestedyour request for return is being processed

Technician visit service
Expected by sat, oct 28th &#[[#]]#39;17
Replacement status
View details

Replacement

Hi team,
I placed on order on 11th oct - flipkart big billion day for the above mentioned product & i paid for it. Its been more than a month still product not delivered/ no assurance on delivery. Instead they keep requesting me to cancel the order after making me go through all the pain they gave.

Spoke to about 25-30 care executives
Multiple escalations
Multiple email follow ups. If possible check the call logs & emails
Kindly take a strict action against them & help me get my product asap

Below are the order details:
Order # : od[protected]
Product name: whirlpool 190 l direct cool single door refrigerator (Twilight regalia, wde 205 3s cls plus)