Flipkart Complaints & Reviews

I prakash sahoo, rajiv plastic ind. Purchased havels 3l instant water geaser with order no od[protected] having 4.5 kw & 5 yr warranty on 26/10/2017, they delivered me the product on 1/11/2017 against the price rs 4070 /- but that not matching the specification (That product having 3 kw with 5 yr warranty on body part & 2 yr on tank) then i talked to flip kart representative they assure me replace this product by my original booked product within 7 days, on dated 7/11 2017 i received same product as per first product having 3 kw with 5/2 yr warranty period, then i refused to take that product with demanding my booked product, the courier bot told me he was away from this thing so again i called to flip kart representative they told me we can't afford your booked product we can only reject your order with refund money, if flip kart does not deliver the right ordered product then why took my order it's all about... (The surprised part was the invoice contain right product description but the inner box contain wrong material) i request to flip kart pls give my original booked product.

Dear sir, i had ordered lg 80cm (32 inch) hd ready led tv with order id: od[protected] on 21/09/2017 but they delivered product of micromax (32 inch led tv). I have been requesting for the replacement so many times and it is getting rejected. Whenever i call customer service center they simply tell that we have escalated your issue and our back end team will call back you. It has been 40 days nobody called me & no resolution yet. They keep on extending the resolution dates. I am attaching related documents please help me.
Thank you.

This is regarding my recent order: od[protected], after received my order, i found the device is cracked and not functioning properly, immediately, i placed for the replacement, unfortunately, the delivery boy came and did not deliver the replacement, instead of that he suggested to make another complain about the product status should be mentioned as "cracked".in the mean time when i check the online status, i found the delivery boy mentioned the wrong note that the “customer rejected to receive the replacement order". Please consider my request and hope for the immediate solution.

I had returned one product to flipkart and as per the process, flipkart has to refund the amount within 8 working days.
I haven't receive refund yet. Flipkart is saying that refund is completed from their end but they are not providing the transaction receipt for the same.
Instead they are asking to raise dispute with bank.
Without transaction receipt, i will not be able to raise dispute with bank.

I had ordered hp apu quad core a8 - (4 gb/1 tb hdd/windows 10 home) 15-bg004au laptop against id no od[protected] on 16.10.2017. The same product delivered on 20.10.2017. However the product was defective as there was keyboard marks on the display screen of laptop.
I immediately call up the customer care of flipkart company & inform them about issue as mentioned above & requested for replacement of product as product was under 10 days replacement policy.
Flipkart company promised that product will be replaced by 31.10.2017 after normal procedure followed by hp technician visit & confirming that product is not ok. (In between two hp technician visited to checked the laptop & seal the laptop with doa sticker)
However the product is not replaced on 31.10.2017 & flipkart company told that because of courier company issue there is delay & the same will be delivered before 06.11.2017.
On 02.11.2017 the courier company person visited our place to collect the original product for replacement but he refuse to take it due to wrong complained lodge as per his record.
Same day i call up the customer care of flipkart company & inform them about above issue. Further i told i want refund & not replacement since the product was not delivered on promised dates.
After calling up the customer care of flipkart company 100 times they finally agreed for refund the amount (Return id:
[protected]) & they scheduled for pick up of product that is on 06.11.2017.
On 07.11.2017 the courier company person visited our place to collect the original product for refund but he again refuse to take it due to wrong complained lodge as per his record.
I do not understand why customer is been suffering because of communication between courier company & flipkart company.
As
Flipkart company giving mental harassment to my self & my family.

Kindly solve the issue on priority basis.

Dear sir I'm ordered Asbah A203 metallic finger hand massager order I'd OD[protected] but seller dispatched "An star " finger massager low quality product I'm very disappointed about this take action to seller against this issue I need penalty for this

I have purchased memory card of 16gb on 14.11.2016 vide your invoice no. Foyqi[protected].

I have checked the same in laptop & also format the same, but given some error & it is not working properly.

I request you to please check the same at your end &replace the same

Your co-operation in this matter is highly appreciate

Regards
Peter agaskar
Mobile no. [protected]

I have ordered mobile lenovo k8 plus on wed, nov 1st '17 12:57 pm and delivered by sat, 4th nov 17 on cash on delivery. When opening the parcel mobile headset was missing. So pl register my complaints and send the headset with free delivery as soon as possible. Kindly do the needful thank you. My adddress is a. Mayakannan
32, south street, duraisamiyapuram po, sivagiri tk, tirunelveli. Pin - 627764, rayagiri - 627764, tamil nadu
Phone - [protected]

Order id number OD[protected]
micromax x900 mobile battery is missing and return my money or give the product of mobile battery

It's been more than a month.. I was to get a cashback of 1100 for 10% off on axis bank card.. When will you initiate the amount. No notification regarding the cashback has been given.. Please look through the matter. This is so rude we trust your site and you show no concern for your customers.. I have tried to contact many w times but it was of no use.. Hope you look forward for this issue..

Hi team,

I had purchased moto m in jan 2017 (Booking done in dec end 2016 and was delivered on jan 1st or 2nd). Currently facing issue in charger so need to submit invoice to get it corrected. Hence request you to share the invoice for the same. It's urgent

#[protected]
Imei #[protected]

Looking for speedy response.

Thanks,
Jayashree sm

I bought wooden solid wood 6 seater dining table online and delivered on 12 aug. But two plates of chairs broken now. I want to replace those broken plates (Seat) with new ones. I will pay the cost.

I have contacted customer care executive but they said i should repair it locally.

The item / part is not available in local market. So please advise

I ordered mi a1 phone and i received it on 23 oct 2017. It was faulty phone, fingerprint scanner was damaged so next day on 24 oct 2017 i got replacement.
I was out of town that day so one of my friend received that order and she did not opened it as it is belongs to me.

On 6 nov 2017 i got the phone and checked it. It was damaged.
Second replacement provided by flipkart was also damaged, mobiles screen is totally broken. So i asked for replacement but flipkart says 10 days are over so cant help.

That's ok, but phone which i ordered was having gorilla glass, so how that phone's screen would be damaged before i used.

Please help me regarding this.

My cuisine brother Mr.Vinay Rathode buy a mobile for me MiA1 but it's a bed product . For extra heating I replace it, but still it is not solve . And I am scare of it so I want to return this I don't want use this more . But they are refusing to Mr. vinay Rathode .
Order I'd - OD[protected]
HSN no 85171290

Complaint register to Flipkart on 30 October 2017 return id[protected]
Our Technician visit at home 1 Nov 2017 and say software update problem . but after updating software same problem repeated so I need replacement of mobile

I have ordered a sports shoe which is smaller than my actual size. So i requested the return process. But it is delayed more than 20 days. It is not completed yet. I have already mailed 3 times in your feedback procedure. But always they were replying it is going on or otherwise sorry for the delay. Is this your minimum manners to a customer. I have totally disappointed with your response. Because you could at least give an information about the no return procedure of your company. Otherwise i wouldn't interested this order. So this is a request could you make any possibilities of return. Because i couldn't wear that item. It is too smaller than my actual size.

[protected]@flipkart.com

बंसल साहब, नमस्कार,
फ़्लिपकार्ट अभी कुछ दिनों पहले तक सुर्खियों में था, काफ़ी अफ़रा-तफ़री का माहौल था, क्योंकि oppo f3 plus mobile की खरीद के against में किसी भी फ़ोन को exchange करने पर बेहद उम्दा और हैरत-अंगेज़ exchange value offer की जा रही थी.
हमने भी किस्मत आज़माई और अपना बेहद प्यारा और सहेजकर रखा हुआ (लगभग नई हालत में था) samsung galaxy grant-2 मोबाईल exchange करके oppo f3 plus ले डाला, बिना यह सोचे समझे कि क्यों oppo वाले अपने 30000/- के फ़ोन को औने-पौने दामों पर बेच रहे हैं.
जब फ़ोन हाथ में आया तब भी हम बेहद खुश थे. न तो oppo वालों की ओर और न ही फ़्लिपकार्ट वालों की पहले की साख (?) की ओर हमारा ध्यान गया.
2-3 दिनों तक फ़ोन को आज़माने के बाद असली रंग उभरकर सामने आने लगा. Oppo f3+ इस्तेमाल के दौरान और बिना इस्तेमाल के भी बेहद गर्म होने लगा. गर्म होने तक तो सब ठीक ठाक रहा. फ़िर एक-दो दिनों के बाद गर्म होने के बाद यह बन्द भी होने लगा.
हमने 10 दिनों की दी गई अवधि में फ़्लिपकार्ट को शिकायत की और replacement मांगी. फ़्लिपकार्ट ने हमें तसल्ली दी कि आपकी समस्या के समाधान के लिए आपके पास फ़ोन आऐगा, फ़ोन तो आज तक नहीं आया, पर हर बार एक missed call के बाद sms मिला कि आपसे बात करने की असफ़ल कोशिश की गई, खेद है, आपसे सम्पर्क नहीं हो पाया. हम फ़िर कुछ घण्टों के बाद आपसे सम्पर्क साधने की चेष्टा करेंगें, जो कि आज तक नहीं हो सका.
आज हमें एक ईमेल मिला कि “sorry, the seller is unable to fulfil your return request for opp (O f3…with order id od[protected]. Please check your email for more details”
फ़्लिपकार्ट द्वारा इस तरह की धांधलेबाज़ी के हम पहले से ही कायल हैं. पहले भी हम कई बार इस तरह के धोखे खा चुके हैं, पर इस बार हमने जानते-बूझते फ़िर से फ़्लिपकार्ट के बिल में हाथ डाल दिया, लालचवश. सज़ा तो भुगतनी ही होगी.
आपकी पालिसी के भी हम दिल से कायल हैं और घायल भी हैं, कई ज़ख्म दिए हैं फ़्लिपकार्ट ने. हमेशा ही इस तरह की रणनीति अपनाई है आपकी कम्पनी ने, कि दोयम दर्ज़े का माल बेचो, फ़िर replacement से मना भी न करो, पर replacement कभी दो भी मत. झख मारकर अपने आप ग्राहक थक-हारकर चुप हो जाऐगा. आपकी तरक्की की एक मात्र यही वजह है.

पर हम भी झख मारकर बैठनेवालों में से नहीं हैं. हर हद तक जाऐंगें और लोगों को जागरूक करेंगें विभिन्न फ़ोरम के माध्यमों से, और उन्हें आपकी रणनीति से अवगत करवाऐंगें कि बिजनस इस तरह से किया जाता है. उन्हें बताऐंगें कि कानूनन कैसे लूटा जाता है, अपने घटिया माल को बेचकर और भारतवर्ष में कोई सुनेगा भी नहीं. क्योंकि जिस ग्राहक को भगवान मानकर उसके कपडे उतारे जाते हैं, उस भगवान की इस देश में कोई पूछ नहीं होती है. अगर आप समर्थ हैं तो आप पर कोई आंच नहीं आनेवाली. शुक्र है कि ग्राहकों को अपनी बात रखने के लिए इन्टरनेट मिला हुआ है, जो हम ग्राहकों के लिए भगवान समान ही है. हम अपनी बात इसके माध्यम से विभिन्न प्लैटफ़ार्म पर रखेंगें. तब तक लूटते रहिए. 25 दिसम्बर को फ़िर से लूटिएगा.
(गुरूवंश सिंह)
112, गालिब अपार्टमैण्ट्स,
पीतमपुरा, सरस्वती विहार,
दिल्ली-110034

Dear sir / madam,

I have booked redmi note 4 (4gb gold 64 gb) mobile from flipkart with exchange offer rs. 8279 and they have shipped it, but courier person asked us to give rs. 11199 instead of rs. 8279, so i have taken delivery boy, flipkart customer care executive, courier person's manager and myself in conference call and flipkart executive explained about order details with rs. 8279 to courier boy, but he was not ready to deliver product with rs. 8279.

So we have complained/called many times in flipkart, but still they have not delivered our mobile.

1st order id : od[protected]
2nd order id : od[protected]
Product name : redmi note 4 (4 gb gold 64 gb) mobile

Request to do the needful on priority.

Thanks,
Tejas sanghani (Mitesh sanghani)
Rajkot (Gujarat)
[protected]

I purchased a samsung galaxy s7 mobile phone on 15th october and it was delivered to me on 18th october.
The device was working fine until 21st of october and started to give network connectivity issues. As it was a new device, i was under impression, this could be a problem with my network provider.

I have an airtel connection, visited airtel store for multiple times (6), raised request with the network team.
Replaced sim - 1 day
Network request - 2 days
Migrated from postpaid to prepaid - 7 days
Bought a new sim card from different network provider - 1 day

This whole process took me 10 days to identify the exact problem. The network providers have confirmed the problem was with device.

I have already wasted a lot of time, energy and money on this keeping aside of my core deliverables.
Would you be happy to continue to use a malfunctioned device? I'm going through a lot of stress and also emotionally disturbed with this experience.

Order number - od[protected]

The study table was delivered on 19th October. But installation is still pending for more than 2 weeks. I had repeatedly called up flipkart but resolution not provided till date. So I would like flipkart team to speak to the vendor and complete installation quickly and as committed by today