Flipkart Complaints & Reviews

Oct 04, 2017

Updated by Jeetendra Jha Hi, i have ordered ifb 20 l convection microwave oven (Color: silver) on 21st sep'17 (Order# od[protected], but still its in "order placed" phase, its not even dispatched. Moreover till now delivery date of this order has been changed 3 times.

I am totally disapointed with the services and even called multiple times to customer care but they don't have any update about my order status, as they are saying its pending with backend team.

Pls help quickly : (

Oct 08, 2017

Updated by DINESH AILANI Hi,

This is not actually acceptable at all. Today is 7th Oct and you want me to wait until 18th Oct. My Dad's existing phone got damaged hence I ordered new phone from flipkart.

11 days may not be a long period for you but it is for me.

Would request you to either initiate full refund or send another shipment as I can't wait that long for your internal investigation.

Hope this is clear for you...

Kind Regards,
Dinesh M. Ailani

On 7 Oct 2017 5:52 pm, "Customer Support" <[protected]@flipkart.com> wrote:

Hi Dinesh,

Thank you for writing in.

Order ID - OD[protected]
Product - Lenovo K8 Plus (Venom Black, 32 GB)

We're sorry that the shipment you received did not have the above mentioned product inside.

Please be assured that we are looking into this and will get back to you with an update by October 18, 2017.

Hope you'll understand.

Regards,
Anandhi A
Flipkart Customer Support
Auto-Response[protected]:34:46 )
Hi,

Thanks for writing to us. We have received your query and will get back to you within the next 72 hours.

[This is an auto-generated response. Please do not reply to this email.]

Thanks,
Team Flipkart
Your Query[protected]:34:37 )
Hi,

Order Id: OD[protected]

Return Id:[protected]

It is showing return rejected. Please can you check and revert as product packing was ok but the Handset was missing from the box.

Oct 15, 2017

Updated by Manjeet Balhara Still haven't Received any response from Flipkart as i tried to call them several times

Oct 31, 2017

Updated by Sarnav With the continuation of my previous complain, I would like to share that my refund has been completed on 21st October 2017. It happened after one month of making request of return. Though the return is not happened yet .Now a new problem has come..
The order was placed taking the option of pay later. There were several product's order has been placed with the same.

I was then not able to pay the money as because flipkart was not responding. Though I had called several times to the customer care and always mentioned to solve it immediately as 10th October was the due date of September month's pay later option.
One most important thing I have to mention that when I had received the order& found that it was damaged, I was unable to make return request immediately as the status was not updated as delivered for that particular product. Then, after five days when I saw the same status(not updated)shown, I made cancel request as I had the only option to change the status.Then i called the customer care of Flipkart.Every time I received the same reaction that 'They will go through it but didn't do anything'. Then I realized that it might be there intention to make it more delay as the overdue day was nearby. On 6th October i made a complain on consumer forum. After that they called me every day once(i write 'once' because some times they did not bothered to call me again if my number was engaged) to share the update. But when I asked them about penalty charge waive out as the date was already crossed, they did not comment any thing on that.. I told them about pay later.But they did nothing and late fee charges was added with the pay later value.I got my refund back last week.As delay was not due to my fault.It was from their end so why should I pay the extra money.??
When I contact flipkart again to wave it off they behaved very roughly, and tried to fool me by telling return is not done for cosmetic good. Today, i got call from flipkart that they will issue it to the legal department if I not make the total payment.
Now I say I will not make payment a single penny if they will not compensate for the penalty charges, delay &harassment.

And another thing is that I bought a sony led tv delivered on 24th sept confirmed via message that demo and installation would be completed by 27th sept. By a dealer from howrah.I tried to contact the dealer from 27th dept to 3rd oct but they was unreachable.Then on 4th again when I called they told the shop was close for durga puja.This was an unnecessary harresment from flipkart. And the most important thing this time is status was updated on 26th sept that installation and demo is completed.Then again when I contact the dealer they 1st told me demo is already completed.lastly it was complicated before 15th October.

Oct 26, 2017

Updated by Gajam Pandu i am not at all satisfied