Flipkart Complaints & Reviews

Dear sir
I am facing a critical issue,

I have received a message from flipkart regarding transaction is taken place from my account, for which they have created atransaction id & my credit card company hdfc has also provided me a otp for a unkown trasnaction.
I have not applied for any of the transactions.
I think its serious case of data theft.

Plese do the needful.
Ganpat shinde.

​hi


Order id: od[protected]
Product: moto e4 plus (Fine gold, 32 gb)

Following were the problems for which i had applied replacement request :-

Phone restarts automatically
Have experienced electric shock few times
Sometime microphone stops working and i have to use earphone or speaker to talk over the phone.
This phone always shows “app is not responding” message for different applications, at 70 times a day, i have attached the screenshot. This is so frequent that i cant even operate the phone.
Sometime, while charging, both charger and phone gets heated very much.
There are two places that shows time on my phone screen i. E.. One at top right corner and other at the center. Many times the first one stops working and it shows different time. Which have confused me a lot.


The reason i have chosen flipkart over other ecommerce company are :-

It has easy replacement policy
The product i had purchased was flipkart assured which gives a customer, assurance that the quality product will undoubtly unquestionable.
There is a certain reputation of the company that appeals the customer about the unquestionable quality of their products.


I had ordered the phone on 12th sept’17 and received it on very next day.. I. E. 13th sept’17. I started facing issues with my phone just 4 days after the delivery of the product. With the 10 days replacement guarantee of the phone, i requested to replace the phone.

On 20th sept, technician visit was scheduled and he arrived for the checkup of the phone. All he did, was, just formatted, cleared every data of my phone and handed it back to me and said my phone was resolved.

I started using it and just after 4 hrs, i started getting same issues. And again requested for replacement. And the next time technician came for the check-up, he did nothing, he was waiting for the phone to get restarted, to experience electric shock, to experience defect mic issues and trust me he stayed not more than 10 mins and then went but still problems continues.

Immediately i contacted customer care and i was informed that my phone would not be replaced because the technician, who came for the check up for the 2nd time, didn’t experience anything wrong with that phone. And i am being told to visit nearest service center of motorola.

With due respect mr. Flipkart, i trusted your replacement policy and your quality of product and then ordered the product with the without giving any 2nd thought. You have no any right to play with your customer. You are not supposed to get away with the defective product of flipkart by giving it to the customers and force them to keep that defective product.

The reasons i am not going to keep this phone are :-

Phone is defective
I have made the request of replacement within the given warranty period
I have full right to claim the replacement guarantee, as the product is not working properly.
And, i am not sitting here to visit motorola service center. I am working currently and i do not have time to visit service center.


I, hereby, have raised a complains with consumer forum with docket number : 441595.

I have no more trust on flipkart because :-

1. Their quality of product is not good, as i have the example of it.

2. They are not stick to their policy

3. They are forcing their customers to keep defective product.

4. If they are not trusting me with their rs 9999, how can they expect me to trust them for my rs 9999.

And so i request for the complete refund of my product.

Request you to reach me for any further clarification.

Raushan prasad

Hi team,

I did not receive refund amount for the cancelled order from the user account with mobile number: [protected] from flipkart.

Order details given below:

Order id : od[protected] items)
Order date : fri, sep 22nd '17 7:41 pm
Total amount : ₹5, 073 (Through credit card)

After login into my flipkart account i checked the order status and it is showing as refund completed.

Please take necessary action on this and contact at below number for more details.

Contact: [protected]

Regards,
Vijay velpula

My order - od[protected]
My return id -[protected]
I ordered the product on 21/09/17 and received the delivery of the product on 24/09/17 and on same date i ordered the replacement of the product because seller has send me the used product and even the accessories was not original which i have a video of it as a proof. Again i got the same used condition product as a replacement which i return and apply for refund. Then your technican visited my place and witnessed all the aspects and approved my return and refund. I return my product smartron 64gb on 28/9/2017 so as per said by your senior representative and your policy guidelines that my refund will be initiated within 24 hours. But now as on 1/10/2017 my refund hasn't reflected in my account. I have humbly made so many requests by phone and email but since no action has been taken.. If you want recordings then please inform me. Three deadline given by the flipkart of my refund has been passed but i haven't got my refund of rs 8999/-. I have a recording of your representative of saying that sorry sir our other executive made the wrong tagline of your complaints and you now file a lawsuit because it's been so late for your refund. I have to suffered through a lot of mental agony because of the seller unfair practice and the quality checks of flipkart. And then flipkart promised me the deadlines of 5th &7th & 9th october 2017 but till now as on 9th october 2017 1:00am i haven't received or it hasn't reflected in my bank acount. If i didn't receive my refund of rs8999/- on 9th october 2017 12:00pm then i will file the case of harrassment and unfair practices against flipkart and the seller because flipkart promised deadline 5th & 7th & 9th october 2017 has been over.

Hi Im Yoga,
I purchased Honor 5c july 2016 in flipkart, i want to exchange my device with new one, but when i entered into my device IMEI number into device details its showing as Invalid IMEI number belonging to device and model, im given you to screen short for your reference,
PFA

thanks
Yoga

Ur product is dublicate and i very much disappointed with ur product and smell is also not there and bottle does not have proper sil pack and i say every of my friends to not to buy shampoos frm flikart order id

I have placed the order on 2nd september 2017 through my credit card of value 55749 inr and i had got a call from flipkart on 16th of september and they had said me that there is some logistics problem so they will cancel the order. They had promised me that ill be getting my refund to my credit card on or before 6 working days, but i didnot get my refund yet. Whenever i ask to customer care they just tel me to wait for 24 or 48 hrs. But the date today is oct 8th. I have got my credit card bill payment date also. Really unsatisfactory response from the flipkart customer care and the refund team.

Chandrasekhar b
[protected]
Email: [protected]@gmail.com

Hi, order id : od[protected]
I ordered a canon 1300 dslr from flipkart on 16th sep 2017 and it got delivered to me on 19th sep. While i took out the charger to charge battery on 20th sep i found it wasn't working and at the very same day logged a request to replace it.
My request got cancelled 3 times as i was choosing wrong category acc to executives, then i ask them to raise it for replacement asap on 21st sep because i have planned a trip after 6 days.
I was continously dropping mails for them and indeed i got a confirmation mail from them on 21st confirming that it will get replaced by 28th so i ordered the same product again on 21st as this time it was promising the delivery by 25th sep (Before trip) and while i mention all the things in mail flipkart agrees to refund me for the first one on 22nd sep telling me that it is gonna take 48hrs only.
On tge very same day (22nd sep) i again drop a mail for the confirmation of the refund because i was about to pay again for the new one delivering me on 25th sep (So that i could take that on to my trip), but the new one which i oredered didn't get delivered to me uptill 25th sep decalring sorry for the delay and the seller don't have the product.
But the refund of first one was already processed by them and confir. Ed twice on mail do i was assured and bought a new one from showroom, took it with me and went for the trip.
On 24th sep itself, they ask for my bank acc details for refund and i shared with them and 3rd time they confirmed me on mail that the refund will be done within 48hrs once the product gets picked up.
I was happy and enjoying my trip but then on 26th sep pickup guy came to my house (Though i's not there) and he was looking for some serial number on the camera body (Dafuq man who puts that white serial tags on black camera) though it was there on invoice and warranty card but he told me on phone that i need to raise a new request mentioning that serial no is on invoice and he'll cancel this one, again he'll come to pickup the same.
Then the game started from flipkart side, they didn't allow me to raise anew requset and evertime they cancel with their own reasons.
On 27th sep i dropped mails to flipkart describing the same issue and called almost 5 times (Same day) then they raise the new request for refund but after few hours it got cancelled by its own (Shocked).
From 28th i have called flipkart around 30 times and everytime it took nearly 30-45 mins but no resolution at all. They have played cheap tricks and stop reaponding to my mails.
Now they are not even allowing me to raise any further request as 10 days were already passed acc to them, they are fooling me around vecause i 've already paid them.
I have attached snapshots of the emails and i hope you can gather details from the mail and come to know the truth.
I do have recordings of thr executive of around 4-5 hours as evrytime they assure me of resolution but neglect me by saying that 10 days have been passed and now they can't refund the money.
I'm frustated, impatience, unsatisfied and now thinking to semd legal notice to flipkart because the glitch was at flipkart end (Seller was out of stock) then why should the consumer/customer be victimized. Its none less than mental abuse.

Dear sir/madam

I am a good customer of flipkart and i have full trust on this company.
Actually i want know about my mi 4a placed order through followed some free scheme procedure during big billion day.
My track i'd is [protected].
Where is my product.??
Please find the attached file of details
Please reply as soon as possible
Thanks & regards
Sujit sharma.
[protected]

Actually the problem is that i ordered a panasonic eluga i² battey of 2000 mah but after using some days i found that the mobile battery charges in half an hour to 100% i thaugt it is nice that it would get fastly charged but i found that my phone switch of at 70% only after some days to i disattached the sticker of the battery as the battery was very light i found that the battery was not actual a small battery was adjust with some kind of papers i have i wasted 800 rs just on a 80 rs battery flipcart has cheated to me and i am going to upload as many bad vedios related to that battery in youtube facebook whatsapp instagram etc flirted company just refund my money or i should go to consumer court

I have ordered two pair of jeans from flipkart order no. Od[protected].. After recieving the product i returned the product as i was not satisfied with the product.. The courier service took my return on 01/10/2017 and today is 08/10/2017 and i have not been refunded by flipkart yet.. Same way my friend suffered for two months.. Im really scared about the money.. Help me

Hello,
I ordered a livpure water purifier (Rs 8000) and a bajaj food processor (Rs 4000) from flipkart orderid : od[protected] on 21st of september 2017, money has been deducted from my account and i still haven't received my product, i have to call flipkart customer care everyday but even they don't know exactly where my product is, pathetic customer support by flipkart.

I bought a vu tv from flipkart. My order id: od[protected]
As per the rule they have to give installation and demo service by free.
I was waiting for more than 5 days for installation. But i didn't get any call from them for regarding installaion. But suddenly i got message saying like installation is ended. What is the problem here. It's very worst. I am totally disappointed because of this.
This is happening second time for me. Its very bad.

I bought hindware geyser. My order id: od[protected]
As per the rule they have to give installation and demo service.
I was waiting for more than 10 days for installation. But i didn't get any call from their. Even i didn't get any call from him. But suddenly i got mail saying installation and demo service is completed. What is the problem here. It's very worst. I am totally disappointed because of this.

I have lost the invoice of mi 4i mobile set purchased from flipkart on last week of december, 15. However the original box having imei and serial numbers mentioned in the back is still with me. I'm attaching a photo of the same. Flipkart can mail the duplicate invoice to my registered e-mail id [protected]@rediffmail.com.
Nilanjan deb
[protected]

The item i have ordered (Fostelo shoulder bag ) have not yet been delivered. My order id OD[protected] .I ask for refund or proper delivery.i recieved two other items which i ordered at the same time on 3 oct.

Hey flipkart escalation desk,

I made order on 21st sept for redmi note 4 (Black, 64 gb) color: black 10 days replacement seller: truenet commerce with flipkart,

Order details –
Order id
Od[protected]
Order date
Thu, sep 21st '17 12:16 am
Total amount
₹9, 899 through debit card

I placed one order as above regarding that i register 3 4 complaints with flipkart as i didn't receive any call or mail or message from the delivery boy of blue dart.
After escalating this on social media and on email they gave me assurance that they was trying to solve the issue but i didn't receive any resolution on my order it is already prepaid on 21st of september today's 7th of october but the flipkart team still not responding on my complaint and emails and calls.
I am still awaiting for my order.

It is already been escalated but i don’t get any call or mail on my order after 30th september i am still waiting my order.

In very simple words do whatever you want to do! But i want my order and continuously telling you call me on [protected] but staff not called me i don’t know why it happens.

# bluedart tracking id – [protected]

I used same address for both the orders.

Regards,
Abhishek
[protected] / [protected]

I bought an iphone 7 (32gb) last month end which was delivered to me on 28th of september afternoon around 2.30pm. When i was about to open the package all was fine from outside flip kart cover. The real surprise was with unboxing the i phone 7 box oh wait, no need o[censored]nboxing it was already open where out side plastic seal was broken completely and their was no sealed plastic outside box.

What next??

Called up flip kart customer care, agent a got connected he informed according to their data base parcel should reach me @ 7.00pm and i call log a complaint only after that. (What a mess)

Called up again @ 7.30 spoke to agent b, informed top to bottom (Issue)
He said issue has been escalated and i will get a call on or before 02 oct, 8.00.

28th, 29th 30th 1st, 2nd days counted

As they didn't call me i used to call them and ask for update - no use they will direct me to mentioned date

Okay finally date was 2nd oct, waited for the call.. No still no

I only called around @ 6.00pm, agent f don't know how to deal with that kept me on hold for 10 to 15 min later disconnected the call, later i received the message "we will call you back around 6.30pm" one more message with different date ie : 05 oct, 6.00 pm (Wtf)
I only called spoke to agent g who said already escalated, when i was not convinced he transferred call to him team leader agent h. I didn't had any option started counting days 03rd, 4th, finally 5th still no response from flip kart. What a shame for 15, 000 crore revenue company.

I used to do same in these days call 8989 and ask for update again same reply that also keeping 10-12 min keeping on hold.

Finally its 5th again same thing repeated no response from flip kart,
I only called up got a new date 09 oct, 3.30pm, are you kidding me.

After so much arguments nothing i got other then dates.

Still counting days and asking for update

6th, 7th, 8th

Is their any solution,

1) flip kart promised 10 days replacement??
2) such a waste of time and money!!
3) customer support team pushing dates!! Y??

Sorry to say
Your delivery person's demands tips for delivery[protected], denise from us
Miss behalf with our family member's, bad language with my mother, attempt to fight (The person name is mr rahul sarkar [protected]).
We call for solutions your local e cart delivery office ([protected]), but he is also gather with this person.
Sorry
Thank's
Mr. S nath
[protected]@t 0 [protected]

Dear flipkart buyers, please take utmost care while doing any transaction. There website gets hanged or gets very slow and in the meantime in backend your a/c will gets debited. No order number gets generated and buyer will think the transaction is not successful.in this way if you'll try multiple times, multiple times your a/c will get debited without any notification/email/sms. Later on they will deliver the same product multiple times then you'll come to know what happened with you and you've been cheated. When you'll call to customer care they'll deny saying order no. Is generated and it cannot be returned.

This type of problem happens in normal as well as during festival season offer. I'll discourage every buyers and be careful. Its better opt amazon for buying. Also they deliver cheap quality product. Flipkart is not trust-worthy anymore. They're taking undue advantage of their customer base.

I've ordered one piece "lenovo hw01 plus smart band with pai". Due to this error 3 order has been generated without my knowledge and they delivered and my a/c gets debited without any notification/email/sms. Order no. - od[protected], od[protected] & od[protected].

Once again i would like user to take care. Save your hard earned money from this cheaters.

+ 91 [protected]