Flipkart Complaints & Reviews

I was purchasing a laptop (Model lenovo ideapad 320) worth rs.45, 990/- from flipkart on 21 august 2017. I made payment through sbi internet banking. Payment was successful ref no. Igabwjuxko.
After payment order was not placed, i contact flipkart, they said we had not received payment, contact your bank.
I raised a query to my bank ticket no.[protected]. Bank replied that as confirmed with merchant payment was successful and settled with merchant on 21 august 2017. After that i contact flipkart so many times but didn’t get any solution. I request you to kindly check flipkart account if they had received payment with reference no given above on 21august.

Sir my flipkart account was deactivated by me unknowingly so i want to reactivate my flipkart account.
Necessary login id information is provided by me below.
So i request you to plz reactivate my flipkart's deactivated account as soon as possible.
My flipkart login mobile number is: [protected]
My flipkart login email id is: [protected]@gmail.com

Sir,

I had not done any pos transaction using my bank of india debit card but at 8.14 p. M. On saturday i. E., 30.09.2017 i got a message that i have done pos transaction of rs.647/- on flip kart (Master card no.5264xxxxxxxx7782) which i have not done and the atm/debit is with, me only. So i request to stop the settlement to the vendor and refund the amount and if possible trace the shipping address so that we can find the fraudster.

This message i got around 8.14 p. M. But there were 2 other transactions of rs.12063/- and rs.999/- also they might be done on pos only but i am not sure since i am not having data related to those transaction as there are bank holidays in andhra pradesh and i doesn't got the message alert/otp for these transactions. So please accept the complaint.

The fraudster has repeatedly tried to use my debit card at 10.06 p. M.10.46 p. M.12.00 p. M on 30.09.2017 and at 8.46 a. M. On 01/10/2017. I tried to report the same to flip kart on their website but the domain name cs. Flipkart is not available.

So please stop the settlement to these vendors, refund the amount and trace the culprit if possible. I can provide the transaction id's on tuesday since its bank holidays in a. P.

Hi,
Order id:od[protected]

We are sorry to let you know that the delivery of your order has been delayed due to an unforeseen issue faced by the seller.

"please be assured that the order will be delivered to you by[protected]."

We would like to thank you for your patience and understanding.

Regards
Flipkart.com

This was the reply i got in response to my continuous complaints and mail regarding my order no od[protected]. The complaint was that the product was not delivered at my address after i received the out for delivery message on my contact no. No attempt was made to deliver the product either. Yet after your assurance my product was cancelled and returned.

It seems you need to taught the meaning of the word assure. I have the recordings of all the communications with you in this regard. I'll see you in the court.

I've ordered a leptop on 21st september and the promised delivery date is 1st october..
The product is shipped on 25th september which is expected shipping date
But the product stayed in their sorting office for 3 days in banglore and then transfered to chennai..
It took 3 days to transfer the product from banglore to chennai.
Now the product stayed in chennai sorting office for 28th october till the date i am writing this review (2nd october) and they are not processing it.
First they are making me fool by telling me that the shipper of the product took more then expected date to ship the product..
Then when i told them about the e-kart tracking detail, they told me that it will take more days and i am not their only customer.
When i asked them about where's my product exactly is, they tell me that is 'should' be in chennai which i can see online on e-kart tracking..
When i asked about why the delivery taking too much time, they told me that they can't contact with e-kart..
They told me that the e-kart is responsible and still not giving me the maximum limit of when the product will be delivered..

They are fraud..
Their customer service is worst and i am not going to order anything from flipkart now..
They just lost the respect

Hi,

I bought an acer predator helios 300 core i7 model on flipkart as part of the big billion sale. Order id : od[protected]. It was sold at 59, 990. I bought the same and was assured that it would be delivered by sep 28. Seeing there was no movement on the package from the warehouse i contacted flipkart and was told that it will arrive within oct 3.

Come oct 2, my order tracking shows that the shipment has been damaged and since it was the first time i noticed such a status i google'd the term and found a similar complaint for the exact same product. Here is the ordeal that the other customer went through.

https://www.consumercomplaints.in/flipkart-fraud-by-flipkart-and-retailnet-c1719...⇄

Now what are the odds that both the products worth over 1 lac got damaged while shipping. Does flipkart really expect us to believe this bs?

I believe that flipkart oversold the product and to save face constructed this otherwise believable story. And conveniently for them the product is now out of stock.

Now i understand that errors can happen and you might have oversold it. But the right thing to do would have been to inform the customer, not try to deceive them just to save face.

I have lost all faith in flipkart and that probably was my last order.

You guys should probably compensate me for holding my money for so many days. I had to use my credit card :/

Regards,
Frustrated customer

Hi,

It is with deep pain & repent that i an writing this mail to you. This is with reference to my order id: od[protected] where i had ordered nikon d5300 camera and 70-300mm lens during big billion sale.

I ordered throught flipkart on 22nd sep 2017, where it was displaying that both the items would get delivered to me in 2-3 days.

First of all, i need to wait for 10 days or so to get lens delivered to me. Second, it has a problem with focus, it is always clicking blurred images no matter what. And, third, the rotation on the lens is so loose that everytime i fear that zoom part would get separated from the lens.

Even, with the camera's live/viewfinder mode lid, sometimes it is switching the view b/w modes properly and sometimes it gets stuck on one mode and toggles only after two/three triggers.

I ordered with my heart for the occassion of dusherra however, my ocassion got screwed because of you. I didn't knew that i was actually burying my money into sand and that too with flipkart where you say customer satisfaction is a priority - rubbish i must say now. You should remove this & stop cheating people.

When i tried calling your customer care, most of the times, call didn't get connected and when connected, your executive was so stubborn & rude in disconnecting call in between without even listening properly to my concerns. They insisted on only rephrasing on policy & policy's terms whereas, on the other hand, amazon multinational e-commerce is so soft & helpful in listeining to customer concerns.

I am so astonished to see that such a billion dollar indian company is, even, not bothering to listen to customer concerns and are not willing to refund money whereas, for a normal middle class customer 40, 000 would cost each penny in painful way.

I work in a multinational it company and know, by which means, customer should be treated as i also work for international clients. Hard to beleive how you are treating indian customers. With so much issues at this point, i don't even think of replacing or maybe ordering again with you. I don't want to replace my product with you anymore. It don't matter to me how you will do or is it in policy or not. I only know that my money has been blocked with a product which is of no use to me. I want you to pick up product and refund my money.

If that is not done, then i would raise my voice in consumer forum.

This is to inform you that i ordered (Order id od[protected] maybelline baby lips and maybelline colossal kajal on 23/9/2017. I have recieved the packet on 27/09/2017. I have opened the packet and surprised to see that the product was completely fake. I found myself cheated very badly by the online giant. I have also contacted to cstumer service and wrote email to the concern department. It has been 3 days and i still not recieved any response on the same. It is my humble request that i m a loyal filpkart customer from last 4-5 years. So again request u to resolve my issue asam.

I called on your toll free number asked you guys to email me the invoice for both the orders you guys asked me to wait for 24hrs i waited but i haven't received the invoice instead i got the orders. You guys really need to work on your customer service. I[censored] fail to send me invoice i will cancel both the orders. M really disappointed with the service that you provide. You advisors dnt even know how to talk to a customer. This is the worst e-commerce company coz whenever i placed orders i have always faced customer service issues and the products what you sell that's all faulty. I should get the invoice by tomorrow or else i will cancel the order and i want the replacement of the order id od[protected].

Flipkart delivered a duplicate product (L'oreal paris professionnel liss unlimited masque conditioner) and not ready to replace or refund because of non-availability of the box in which the product is delivered although the refund request has been made the same day when the product got delivered. I have all other details like order id, order dates, invoice but they are not sufficient for them.

Wonder why flipkart let the seller sell its product even though there are many complaints saying "duplicate product"

I personally feel their business partners (Be it fraud) are way above flipkart's customers.

Its not about money its about how flipkart behave hypocritically.

During the big billion days offer on flipkart, i ordered a product namely mudshi tempered glass guard for honor 4x on 21st september 2017 and i recieved the product on 27th september 2017. The order id for the product is od[protected].
But the product i recieved is damaged. The product was crack from one edge which is a major problem. I want to replace the product but i am unable to find any option through which i can proceed to replace the product. The product details mentioned that it can be replaced but after the product is delivered, i am unable to find any such option.
I hope you will understand the difficulty faced by me and urgency of the situation and help me out with this issue. Looking forward for a positive approach. I will be ever thankful to you.
Thank you!

I got message answer all 4 questions realated to flipkart and win and i won mobile phone i got tracking id but i could not link to my account. Please look into the issue. Tracking id [protected] my account permanent number [protected]. I beleived flipkart now on big billion day i wasted my time doing the tasks to win mobile. First they asked who is the owner of flipkart where was it founded which year what is the slogan for big billion day. The message was like this i have given the link also please take action or make them to fullfill their promise

My order id - od[protected]
Mene 25sep2017 ko lenovo k8 plus order kia tha iska payment 8099rs sbi debit card se kia tha 27 sep 2017 ko saller ne order cancel kr dia jiska refund mujhe abhi tak nhi mila hai mobile stock out tha ab mobile stock main hai same offer ab v dia ja rha par first order ka refund mila nahi h plz amount mere bank account me credit kro

Sir,

I am unhappy with the product quality and stability due to the below reasons;
1) poor display quality and resolution
2) freezes randomly
3) poor touch sensitivity

Reported the problem to flipkart the same day i received my order however they are not ready to refund money as credits to purchase another tab instead forcing me to get it replaced.
Order id
Od[protected] item)
Order date
Tue, sep 26th '17 1:21 pm
Total amount
₹9, 999through cash on delivery

I have placed an order on 21 sep. Order i'd od[protected]. Which is expected delivery on 25 to 27 sep... Always i received a message regarding out for delivery, but there is no calls by courier agent, also i have mentioned a home address but they don't deliver, now product is returned and not be reinstated by flipkart... I have mailed regarding my product since 27 sep.. But flipkart reply me rest assure sir i have reinstated your product and will be delivered on 4 oct... But on 30 sep i received a message that your product is cancelled... Now you have buy a fresh product... But there is no offer which i have get earlier... How irresponsible they are... Now they are not responding my complain... Here the complain id incident id - in[protected]... Please do something...

Meine flipkart se 15 sept 2017 ko shoe order kiyea it cost around 4100.. Meine ussko 5 - 6 baar use kiyea. Uska pasting ukhar gyea. Ense baat kro to bolte hai company outlet pe jao. Waah jate hai to bolte hai aap ne online leyea hai kuch nahi ho skta humare side se.. They are always misleading to the client so need a urgent step for them.. Big lier. And fake company

Dear Flupkart team,

I recently placed an order for a split type AC (Voltas) on September 20' 2017. We received the item on September 26, but I am sorry to tell you that the unit is not working perfectly and I am really disappointed with it. The AC was installed by professionals sent by your team, but the cooling is not efficient.
I have already spoken with your team as well as the person who came for the installation. But I was not given any satisfactory solution by them. On my part, I have carried out all the steps as prescribed by the person who came for AC installation.

Further please note that on again calling them for assistant on this matter, they are not ready to come and check the problem.

I would therefore request you to kindly look into this matter or else get the unit replaced as soon as possible.

Thank you for your time

Please reach me at- Zarina Bano, [protected]

I buy a earphone from flipkart. I got the product but it is defective so i replace than replaced product is also defective. Then i m trying to refund my money they doesn't responses these couriers service also very worst i complaint to may times on c. S. Helpline they me fool for saying 2 days but they doesn't work for it
Please do something for this take big action on them. I am calling there costumer care about 12-13 times they said within 2 days refund will happen after pickup of defective product but on one comes for pickup... And when they comes for pickup they said that this problem done by flipkart i can't help for it...
Then said me who will help..???

Product detail mention below
Contact-[protected]

I gave ordered 13 bedsheets (Order id: od[protected] which was delivered btw sept 24th and 30th). The first one was delivered at our home while the second one had to be fetched from a place 2km away (Which was okay as it was given as the location for delivery). But for the rest we had to go to angamaly which is nearly 10km away from our home and not at all chosen as the delivery location. Online shopping is meant to be delivered at the chosen point and this delivery had bought a lot of inconvenience. Really upset with the delivery..

I have purchased WI87251 laptop from you on June 2017. & this having a undefined problem & also it may not be able to getting start.
Kindly suggest your valuable advice