Flipkart Complaints & Reviews

I ordered few products from flipkart and they cancelled my 4 orders with order no od[protected]. Od[protected] levis and lee skinny women jeans and 1 caprese tote bag and 1 peter england university regular fir men's brown trouser without any prior information. Three of my products are different from that i ordered with id od[protected]jackly ratcht screwdriver set and in order od[protected] i ordered 2 levis skinny women jeans which are completely different from the product i have ordered. Customer care executors are not responding for that and cuts the calls in between. I tried several times to ask the solution but they are completely irresponsive.

I have ordered for asus zenfone 3s max mobile, but what i have received is micromax canvas 2 mobile. This issue has been brought to the notice of the flipkart. For that a customer executive is asking me to courier the wrongly delivered product and he has mailed me the instruction for packing. It is really funny, the mistake is committed by flipkart bydelivering a wrong product and they are saying that they dont have service for return pickup. Till now they have not arranged for a return pickup which they had promised yesterday. I am yet to receive my ordered product yet

I have ordered a sofa set from flipkart when it was showing 82% discount on price 79999 rs.

https://www.flipkart.com/bharat-lifestyle-cosmo-plus-fabric-6-seater/p/itmevaqyy...⇄

Seller was bharatlifestylefurniture.

When check in their website it is showing 59, 999 rs.
https://www.bharatlifestylefurniture.com/shop/bharat-lifestyle-cosmo-plus-fabric...⇄

Both seller and flipkart are exploiting customers by fake discount on their site.

Moto e4 plus was delivered to me as per my order on 23rd sep 2017 as i bought it on big billion day.. After just two days o[censored]se the product started having call quality issue and network problem. I requested a replacement of the product on 25th of september 2017 and they provided a technician visit for the phone.. However my issue was not resolved and flipkart rejected the replacement. I did another replacement request on 26th september 2017. They again told me that my issue will be resolved on 27th september and i will be getting a call on that day (6.30 pm). On 27th september 2017, they delayed the promised date of issue resolving and another sms was sent to stating that my issue will be resolved on 30th september 2017 on a call.

I called my self on 27th september to notify them for the same and they are saying that i will have to send the product to service center and they will not provide a replacement for now.. I asked them about their 10days replacement policy and there was nothing mentioned that a new phone will have to be sent to service center before any replacement.

Now my issue is :"they are delaying my request everyday to cover 10 days so that i cannot get any replacement. They are breaking their policy rules by not replacing my smartphone and asking me to send it to service center. Why should i send the phone to service center when flipkart delivered a product which is having performance issue? Why will i not get a replacement even after it is their policy? When will my issue will be resolved? Why are they cheating me?"

On there selling page of the product there is nowhere mentioned that a new phone will have to be sent to service center before replacement. It is also mentioned that they will provide 10 days replace in case of performance issue.

Please help me as soon as possible..

I want complete refund or replacement with a good product as soon as possible

Please help.

I have ordered a laptop. The order was cancelled automatically.
Order id: od[protected]
Date of order: 21st sep 2017
Date of cancellation: 27th sep 2017
Expected day of delivery: 29th sep 2017

I have received a mail saying that you were not able to reach. But its a home address and we are available all the time. Not even a single delivery attempt was made. Yet i receive such a mail. Also, i did not get any notification asking alternate address.

I have tried getting help from customer care. The customer care executives are not able to help me with this. Even dropped a mail to [protected]@flipkart.com as suggested by customer care executive. Yet to receive any response.

I don't want refund. I want my product.

I had ordered for a hp i3 laptop, at flipkart.com and as the site was showing the item as in stock, i made the payment (Rs. 20639) of the same through my credit card on 22nd september, 2016. I received a confirmatory e-mail to this effect saying the product will be delivered at my house address of gurgaon in 5-6 business days. However, on 26th september, 2017, they sent a mail to me cancelling the order and mentioning that the payment will be reversed in my credit card account. They now claim that the said product is no more in stock, however, i have been checking their site, and the product is very much available and the site is still showing it as in-stock but only at a higher price of around 8900 rs plus.
They cancelled my order saying that the product is not available inspite of sending a confirmatory e-mail to me.

Please register my complaint against flipkart.com

I have purchased hp imprint core i3 6yth gen (4gn/1tb hdd/windows10 home) 15-be014tu laptop on september 1st 2017 with order id - od[protected] and the laptop was delivered on sept 3rd 2017.

The laptop was purchased on exchange offer and during the payment there was mentioned "bank offer extra 10% off with debit/credit cards and netbanking. Max discount is 1500/-". I have done the payment through netbanking (Rs. 26, 064/-) and the instant discount was not applied to my payment. I have even called and enquired about the issue and they just mentioned there is no bank offer extra applied for the purchased product. They abruptly disconnected my call and asked me to send an email which [protected]@flipkart.com, which doesnt work.

Offer period for this product was mentioned as september 1st 2017 900:00 hrs) to septemeber 2nd 2017 (23:59 hrs). This is clearly mentioned in the terms and conditions. Can see that in the attached screen shots

Attaching the screen shots taken during the purchase of the product with the payment details done

Sir, l ordered infinix hot 4 pro mobile.@ 4, 699 with exchange offer. On 24th september 2017. That offers day 21st-24th big sale. Now the date 27 september 2017. Sir, i did not got my order and the mobile is not shipped near hub. Still. So, please l want mobile as soon as possible fastly. Again can't get chance to buy low price. Please sir..."thanking you".

I have communicated with ekart and they have received my order of canon camera 2 days before but i have not received my order yet. I had typo error in my mobile number but address was correct. So there was no issue in delivering my parcel. Kindly do the needful and ask ekart member to deliver my parcel at given address as quickly as possible.

Order id - od[protected]

I ordered a samsung tv on september 20th, which was to be delivered to me on september 23rd as per flipkart’s delivery schedule. On 24th i launched a complaint that it had not been delivered yet. They responded that i would receive the shipment by 27th september. On the 27th, i received a call, after calling the flipkart people at least 5 times, saying that they will not be able to deliver the product. The call was attended by ms. Laxmi sahu, who on being asked to transfer the call to her senior manager, refused to transfer the call and was very rude on the phone. She also proceeded to cancel the order without my approval, i had paid the full amount while placing the order itself. We are regular customers on flipkart, this kind of service was not expected and we are heavily disappointed.
The order number is od[protected]
Would appreciate a call back from a senior personnel asap.

I have odered a product on big billanior dilevery moto c plus that company refushing to deliver it wasted my time i could have purchased the product from other shopping websites.
Order id od[protected].
I have been harsed for one week and company have playeed with the emotion and company call center people have canclled the product delviry and asking to place new order so can get extra charge of 1000.

I have orders a smart watch but the brand which is shown in the order details is not what i have got.
The watch which i have got has no brand
I have to return the watch but the courier boy is asking for the brand but i have got the watch as it is.
Please take the watch away and give my money back
M now fed up of it.
The service of flipkart is so bad i have not imagined it.
From now i'll not make any purchases from here

Dear sir,

We have place an order for pureit water purifier on 23 rd september 2017 through sbi debit card payment (Order id: od[protected]Registered mail: computerpark. [protected]@gmail.com, reg mobile: [protected]) and on 25 th september 2017, without any prior notice, such an order has been cancelled from our flipkart end. Therefore, immediately, when i call to customer care executive of flipkart, she said, "due to unavailability of stock such an order has been cancelled", but we are 100% sure that was flipkart fulfillment inventory product, if such stock not available, that has supposed displayed as "out of stock" in web portal of flipkart and right now also such stock showing as "available" and seller is same at the time of placing order and right now also, namely "omnitechretail".

As per my knowledge in order to avoiding pricing offer (Rs 5399/- when we placing order and now rs 7999/-), our flipkart might be cancelled such an order without any knowledge to the buyer, that seems to be an unethical business policies. Therefore, if you want to standardized goodwill and integrity values of flipkart business, you supposed to process the order otherwise, we would like to proceed towards "legally", you can check attached screen shots at the time of placing order and proof of available stock from same seller.

Regards

K. Venkatesh
[protected]

Order id od[protected]
Email :[protected]@gmail.com
Sir,
Maine ye order 22 sept ko kiya tha aur mujhe aaj tak iske regarding call nahi aya but ha message aaya pick up point ka.
Aur mai waha chaar baar ja chuka hu but aur waha que lagti hai agar aapko na pata ho toh. Mai apni classes chod kar waha laga lekin abhi tak ye mobile nahi mila. Aur to aaj automatic cancelled ho gya.

To bataiye mai kya karu
Mera ye teesri complain hai.

Hello sir, i am deepak kumar a nri, i have nri account in hdfc bank. Recently i bought a mac book from flipkart but somehow due to circumstances i cancelled the transaction. Flipkart promised me to refund my amount of 49k. The payment done by me was though phonepe app.
Now its more than 15 days, flipkart is saying that they have credit the amount to phonepe and when i call phonepe they say that flipkart has not sent us any money. Its been more than worse to me. No one is taking the liability and i am stuck. Please help.
Moreover due to nri account the money cannot be credit to same account from which it was debitted, so i request flipkart to sent money to other account or to my wallet but they are not doing anything. I urgently need your help sir.

I purchased a gigaset a 590 corded and cordless landline from flipkart on 20 oct 16 at the cost of rs 3899/- vide order no od [protected] 00. The equipment has become defective within 9 months of purchase. All efforts to contact flipkart have not materialised. Every time i try to contact them, i get the reply that within 16 minutes i would get a call back, which never came.

I request the flipkart to get the set repaired or replace it, as i presume that flipkart would provide atleast one year warranty for the product and also value of money paid to them by me.

Thanking you.

Hi,

I was informed order #fmpp[protected] will be delivered by sep 26th 2017. On sep 26th 2017 6 pm, i got an email from flipkart informing me that the order will be delivered by sep 27th 2017. I had to re-schedule all my plans accordingly. I request some authority from flipkart to call me (@[protected]) so i can have a talk on this issue. I'm totally unhappy with this delay.

Thanks & regards,
Vinodh krishna e m

Dear sir,

I have order a sansui mobile model harizon 2s golden rose and the od is[protected] on 21 sep 17, and same received on 23 sep 17.

On that mobile i have face the problem that there was no mobile network signal indication. There was no incoming & outgoing of call. There was network coverage problem with this mobile.

Therefore you are requested to change the mobile and replace this. Please intimate your staff to pickup on the delivered address. I. E. L robinson
5/36, malligai puram, vadugar pettai (Po), dalmia puram (Via) trichy (Dt) tamil nadu - 621651 contact no - [protected].

If this is not that department/section not deal, please intimate the mail id.

Thanking you.

Name of the company - flipkart.com
Product - lenovo k8 plus
Order no - od[protected]
Date of purchase[protected]
Amount paid - 10, 999/-rs
Present status – i was ordered a lenovo mobile from flipkart but i have received defected piece so i need complaint to the company for replacement /refunding. According to flipkart customer care person, pickup men take your defected mobile and given you new mobile. But pickup men asked only defected piece they not given replacement of new mobile. He called to company they said after 3 weeks they will provided him replacement but consumer not satisfied. He wants early replacement his mobile.

Dear sir/madam

I had ordered an hp imprint core laptop from flipkart on 21st august 2017, which was expected to be delivered on 24th august 2017. However, for certain reasons uninformed to me the product which was out for delivery on 23rd august itself was not delivered to me. The same was repeated on 24th august 2017, when i tried to find out the matter from my end at your regional office in baroda i was informed regarding some technical error of two separate reference numbers generated from your end. The product which was right in front of me could not be delivered cause of some technical issues at your end. The same happened on 26th august 2017. All this while i was advised to have patience, provided laughable excuses instead of acknowledging the error at your end and promised to resolve the matter by 31st august 2017.

However, 28th august 2017, i received a message from your end stating the product was out for delivery and will reach within 15 mins (Please contemplate i had received such messages on all the previous dates mentioned above). Few mins later contrary to your reputation with my delivery over the last few days the product reached at my place. I had a word with the delivery incharge, and he said i should have been at home to collect the order, and that he could wait for 5 mins max, no matter how well i explained him the situation regarding my order over a few days he got into a heated argument that it is not his problem, if i didn’t receive the msg in advance in the morning, or that if it hadn’t been delivered to me, he has other orders to deliver and couldn’t wait anymore. Further i talked with the ekart store manager regarding the issue and he had more or less the same response to give, that its not his job to ensure i receive regular updates or to even wait for a few ins. By the time i could reach home i also got a call from my parents that your delivery incharge by the name “mehul thakor” had started arguing with them too. Clearly irritated by now i reached home and had an heated argument with him, after which without a proper look at the exchange product he said it has a physical damage and cannot be delivered. However, what i received from flipkart was that i had cancelled the order from my end and i had decided to retain my exchange product, which was so not the case. Don’t be naïve to think i didn’t call customer care or approach flipkart at other places. I did, here is the link of the entire event that had been updated by me with due response from your social media incharge. Also do not bother resolving the issue as i have already purchased the same product from amazon, and i am very satisfied with the experience. I do understand flipkart has a million customers but with all humility we have a dozen places to choose a better experience too and you certainly lost a few customers with this bitter experience and complete lack of professionalism.

Such act of not acknowledging the error at your end, not delivering the product on time, unprofessional and abusive behavior by your representatives, wasting time of your customers and making sure the issue is not resolved but the customer is forced to purchase from your fellow rivals is highly condemnable. This is gravely inappreciable and unwarranted for act. Hence from now on i am never purchase from snapdeal and infact will discourage my fellow colleagues, relatives and friends from doing the same.

Happy business to you, and happy experiences to me..