Flipkart Complaints & Reviews

I had ordered a vu tv from flipkart during the big billion sale and was promised a delivery date of 23rd sep. Come 23rd no delivery was made and i was informed there will be a delay of 1-2 days. I can see that the product has reached my city, i. E. Gandhidham, on 23rd morning but hasn't been delivered as yet. I complained more than a few times on the customer support number but all i receive is them repeating that my product isn't delivered. I was once again promised a date of 28th september but no delivery made till date. Now i receive a call from the back-end office stating that there is no reason for delay/non-delivery and that the order will be cancelled. I understand you're a multi million dollar company and don't care about customers but it is really sad how you treat your customers. Thoroughly disappointed with your services.

I orderd a lenovo k8 plus black 32gb order id (Od[protected] on 21/09/2017 and promise to deliver the product on 26/09/2017.
But i didnt get the product yet. I paid full amount through debit card. And i waited for 9 days. Tottally disappointed with the service of flipkart. I orderd a back cover for this mobile and i already selled my old mobile when i orderd this mobile. This is truely cheating on custmers from well reputed online shoping flipkart.
Breach of contract i will go through leagely. I have all the proofs.

Registered mobile number - [protected]

Order id - od[protected]

Order date - sat, sep 23rd '17 12:19 pm

Amount paid - 18, 090

National consumer complaint number - 446658

I have ordered a laptop form flipkart my order id is mentioned above.

It was clearly stated that there should be no physical damage on product to be exchanged (My old laptop).

Delivery man, did not accept my laptop saying it has lost color on account o[censored]se.

He was right there when i called flipkart customer care, person on call said that laptop should be accepted as it is just on account of color and no physical damage is present. I informed him that delivery person is refusing to accept my old laptop and please talk to him, at that time customer representative changed his words saying, if delivery person is refusing then cancel order and create a new order, i even asked him to pay difference of amount to flipkart but he declined,

My call was not transferred to senior authority saying no one is available, then i cut the call (I have complete recording). At that time delivery person started saying that if he takes my laptop he will have to pay 12000 to flipkart and if i am willing to pay him that extra 12000 then only he will deliver me my product (I have already paid for the product on flipkart). He then left with my product with a big smile on his face and said order another laptop.

I am taken aback by this behavior of customer care executive as well as delivery person from ekart.

I have registered a complaint against such behavior on national consumer complaint number. My complaint number is 446658.

I want action against such behavior, and need my product at the same price i was promised. This is clear violation of customer rights.

Expecting a reply

I had cancelled my products in flipkart worth 1157.00 rs, for that flipkart has mentioned they will credit my amount in one business day and it's been two days still i havent receive any intimation from flipkart about my refund and for asking this whe i tried to contact their customer supoort they are not responding at all.
And there is no sign of refund process also.
I wish the concern govt ppl should take immediate action against the flipkart.

I ordered an lg frost free refrigerator order id[protected] on 20th september and made payment. The estimated delivery date was on 23rd september. On 23rd i got messsage that the item is out for delivery but they did'nt deliver it because of the reason best known to them. They informed me at around 8.30 pm that they rescheduled the delivery to 24th. From 24th onwards the same process is continuing that in the morning they will send a message that the order is out delivery and next day morning they inform me that the delivery is rescheduled. During this period i sought the help of flipkart help and support centre several times but nothing happened. I am totally in dark about whereabouts of my order. During these days my family was availble 24 hours in the address mentioned in the order, so the delivery team cannot blame me for the nondelivery. I contacted flipkart help centre and manager of the courier partner kochi centre, but no solution forthcoming.

I order 16 sep 2017 for apple headphone .it was dispatched sep17 but product was properly wrong and parasol also damage... and product is worth Rs.100 normal head phones I request n complaint many time for my right product but they can't communicate me ... as soon as possible contact me [protected]

Date of incident-27/9/2017 order id od[protected]
I am a govt doctor got call about the above order for which i have replied that office barrer will recieve product — and office barrer was informed to give money — flipkart delivery boy took money not deliverd the product and had discussion with barrer for making him wait for some time
When i have asked about barrer he told he has not recieved product and i came to know that he has not even signed in recieved invoice which delivery boy would produce while delivery
Cost of product is 2899
Delivery boy when i have called is saying that due to rain he has not carried that paper which we sign while recieving product and saying that he gave product and took money.
Finally lost money and not recieved the product
Please do needful
I got mail yesterday that product was delivered
Without signature of recieved person how can i belive words of a delivery boy? And delivery boy himself is saying he has taken the money

Id # fmpp[protected] & fmpp[protected]

I have booked my mobile on 22.10.2017 & delivered date was 26.10.2017 & still i havent received as off now, in consignment tracking it showing miss route??

Could u please reply back or back to the mobile # [protected],

Kindly consider this as my personnel request & make sure things are in right direction.

Don't make us elevate this issue to the top most level.

With regards,
Chetan
[protected]

I placed an order on 23.09.17 for sony bravia tv vide order no-od[protected] and after making payment of rs.53499/- through debit card, my order was accepted and the product was messaged to be delivered on 13.10.17 (Estimated). Astonishingly yesterday i. E. On 27.09.17, my order was shown to be cancelled without providing any appropriate & adequate reason. As mega sell offer on all online & offline stores are over now which were available upto 24.09.17, so now i will have to pay around rs.10, 000/- more for this product as all prevailing offers are over.

Therefore, i either want my product to be delivered or the prevailing market price of the product in my city i. E. Guwahati as refund so that it could be purchased now. I don't want to get refund of that much only which was paid by me on 23.09.17 coz product is no more available at that price now neither in market nor through other online sellers. Plese get this issue resolved soon to avoid legal litigation. I again repeat that merely refund of rs.53499/- will not absolve you from your liabilities.
My email is-
"[protected]@gmail.com".
Contact no (Alternative but presently in use)-[protected].

Is flipkart selling defective product by
Giving huge discount through big billion? I am asking because maximum time initially i had received defective products and i had been forced to ask for replacement on 25th november 2017, i have purchased moto m mobile, it's also defective product as usual, there are lots of problems which have been observed, i have asked for replacement but nothing is done til now., it's getting mental harassment. Is there any compensation for metal harassment? However, i am requesting to flipkart please arrange to pick up the defective product and please provide either non defective product or refund the money.

I am again requesting to please do something as soon as possible.

Regards,
Anirban saha
From west bengal
Kolkata :700118,

Another address,
Purba mednapur,
West bengal, haldia,
Pin code:721602

Hi. I went through the same ordeal. Ordered a tv (Od[protected] during big billion sale for which payment was also made thru cc. Recvd a confirmation message informing about reschedule in delivery date. And then order is cancelled and payment refunded in my account. All this with no intimation to customer. Best part is when i spoke to cc agent - amanpreet she took 20 minutes to get her supervisor-pushpinder on call when i asked my call to be tfd to escalation desk. And the solution that i am given is that order was cancelled from seller's end. Since it was a non-serviceable pincode. Fail to understand how did the order got processed in first place. Seller did not contact us once for delivery attempt. So i tried to place a fresh order with same pincode. Order got thru again. Can someone explain me what kind of sham are we running

I had ordered mi a1 phone from flipkart on 12 september and it was delivered on 16 sepember. As it was for my brother who was coming on 18, i gift wrapped the box and gave him on 18th september night. When the box was opened there was a similar type of cardboard box inside and nothing inside it. I immediately called flipkart on the spot. When i called they put me on hold for more than 30 min but nothing was done. I again complained on 19th of september and now the executive had requested replacement for the phone. And i was told to wait till 1 oct and solution will be provided. But on 27 of september my replacement request was rejected. I called them and asked what had happened. They just said that we cannot do anything now this request is rejected nothing can be done now we have investigated and phone was delivered to you and bla bla bla. Now the thing is i have successfully wasted 15k rs. Nothing is done by them. I want my money back or a new phone instead of that.

I couldn't get my phone (I phone 7) as delivery executive refused to do the exchange of my phone (I phone 5s). I will narrate you everything, how it happened.

Your delivery executive checked my phone physically and he proceeded it, then he checked imei no. & brand and proceeded it, then he checked it physically and proceeded it and he ask me to sign out and reset my phone and checked it. Everything was good and done. Later after few minutes said my phone corners (Edges) have some scratches due to which order can not be proceed.

My point is when, it has scratches which was not acceptable (As per delivery executive) then why did he ask me sign out and reset my phone. On one go it was done and later he refused it and he was saying that i can not take it or else they will cut his salary.

Other thing is inspection was done by a guy who was not able to read and i feel he was not knowledgeable and educated enough to take such decisions on ground.

During all this process i had wasted 2 hours which was out my working hours, i'm a vp sales and i can not afford such waste of time.

I spoke to your customer care executive, he said they have given all the responsibilities to the e-kart team (Delivery executive) in taking the exchange related decision. And he said my order will be cancelled and i will have to raise a new order. I was trying to understand from him why this was happening and he couldn't answer my queries and cut the phone without intimating me.

There has to be a procedure and which needs to be followed so that you ensure customers time and effort are not wasted.in today's case, i have wasted my time, efforts, money and most importantly i have lost trust on brand like flipkart.
End of the day, i was asked to do new order. Now the situation is, that i will have to do all the setup on my old phone and waste my time again.

I would request you to please look into this and get it resolved. If i can not avail this offer and get my phone kindly refund my money and i will stop buying goods from flipkart

On 23of sept i purchased one semi automatic intex washing machine. Price was 5999 but due to offer they have given 10%discount and charged 5399only. I got approval from there side and my delivery date was 27sept 2017. Than i started checking status of my order but nothing was there than on 27 afternoon i made call on customer care they said it will deliver by 29 september than i said ok no problem, but on same day in the evening i got the message that your order was canceled and we will refund the amount by 12of october. Which kind of behavior is this really very unprofessional ridiculous. They such a fraud. How can you cancel my order without giving any information and why are you taking so much time in refund why are you holding my money for 20 days. Really very bad they are such a fraud don't believe on there offers after taking payment they will cancel tha order and hold the money.

Dear madame/sir

With all due respect,

I am writing this with a deep sense of anguish that we have ordered a
Moto x mobile through your flipkart online stores and on 14.05.2017
The mobile bearing an imei no: [protected] was received against
Our order with subsequent payment of rs.19, 121.00 paid in full. To our
Surprise while unpacking the phone and started switching it on the
Accentuate phone was found to be malfunctioning getting hanged with
Unusual hissing noise.. Besides our earnest efforts we have contacted
The flip kart helpline and further informed them the issue aforesaid.
Later they have agreed and a replacement phone was given on
23.05.2017.

Again when we try to unpack and start switching it on the similar
Problems like hanging with hissing noise persists again after a
Strenuous follow up we contacted the flipkart helpline further clearly
Explained them the persisting hanging and hissing noise issue of the
Replacement phone. For bye the flipkart customer care have advised us
To hand over the phone to the authorized service centre in chennai
Accordingly the same was handed over on 06.07.2017 and after a month
Time on 08.08.2017 the authorized motorola service centre has
Informed us that the main board has failed due to water logging.
Besides that he also added that this is a mobile phone of older
Version in which the spares are not readily available

We wonder how?? The water logging can be happened in an unsealed pack
Of flipkart further we suspect they are sidestepped and eschewed the
Issue by closing the complaint as water logging problem. The statement
Which the service centre executive from the authorized service center,
Chennai has registered through his service report (Scanned version is
Attached) was found to be ridiculous, unethical, devoid of the merits
Of flipkart, varsity and un acceptable from our end. If the water
Logging persists in an unsealed pack its neither questioning the
Credibility of the flipkart online stores nor suspecting the quality
Of motorola product
.
More over we have tried our best to contact the customer care but it
Has elicited with no results only ended up with much annoying further
We request your good side and your commendable station to kindly
Administer and help us by taking back this faulty handset and to
Provide us a fully functional replacement phone moto x at the
Earliest. And prove the credibility of flipkart online stores and
Quality of motorola brand.

We hope the flipkart will always gain their momentum in the hearts of
Genuine online shoppers like us.

Awaiting for your response at your earliest convenience!.

If we are found to be ignored for more than a week time without any
Fruitful response from your end. Then we have no choice other than
Taking up this issue legally and also we will disseminate and
Propagate this evident documents which is so striking to the media /
Social media for fetching further virtue and justice.

Yours sincerely,
For ms. Supraja suresh (C. S. Perumal)

Reference with subject, this is to inform you that i was book a mobile phone mi note 4 on dt. 01.09.2017 from flipkart against invoice no. Fabba[protected] dt. 01.09.2017 order id: od[protected]

At the time of booking it’s clearly show that no cost emi (No additional charges i. E. Interest paid if i pay paid the amount in 6 emi) but when i received the statement from bank it’s show every month emi of rs. 2268+gst it’s comes to 2268x6 emi = rs.13608/- which means rs.539/- extra as interest amount paid to my bank.

When i call in bank regarding this they said the emi convert request received from merchant to they can’t help in this regard.

I have also received the invoice from flip cart of rs. 12484/- but you fwd. Request to my bank for convert the amount in to emi of rs. 13069/-

So i request you to please advise us where is the discount amount of rs.515/- & how i can get the same.

Best regards

Harender singh
Mobile no - +91 [protected]

Sir,
I just bought digiflip pro tablet few years ago.. And after using for 6-7 months it stopped working.. Till now i went to 4-5 authorised service center to repare my tablet but from last 1 years no one can solve that problem some says that they dont have parts, people or they don't know about the tablet and they can't solve the problem and they just told to take a new tablet from u and give u my old tablet...
Sir please do something and replace my tablet with new tab or atleast make my tablet working.. Sir please look into this matter and solve it fast..
I have consumer docket number - 446122
My tablet imei number - [protected]
Sir please do something and replace my tab with new tab as soon as possible.. Or i have to take legal action on u...

Thank you,
Chetan parakh.

Namasthe sir, my name is ravi naik i am ordered one mobile lenovo k8 plus in offer rate 8, 099/-. I am payied my money in flipkart and my order also showing status packaging, yesterday i got a message "your order cancelled the amount you have paid for that product will be refunded". What is this sir, and the flipkart person calling me and he told "out of stock sir that's way i cancelled that offer and we can re order in modified amount" now the actual prise is 10, 899. The festival offer is gone. I lost of my time and i sell my old mobile. Plese help me sir thanking you sir.

Why flipkart has become such worst service provider. I always had a trust. But now it has really turned very bad.

Customer order some item, after some days cancel the product saying it was cancelled by customer. What kind of fraud activity is flipkart doing?

The courier person came home and he is not ready to deliver the product as he was busy with some personal work. So why the customer has to bare this? Why are you not ready to deliver the product even after making the payment.

This is not right what flipkart has done. If flipkart cannot sell product in offer price, please do not fool customer saying, we have better offers and we will deliver your product for better price.

If we call customer care, they say only two sentence as system recorded,
1. Sir sorry
2. Future we will not repeat.

I am facing this issue for the second time. Really frustrated with flipkart, no proper delivery service, no proper customer support as well.

Worst shopping company ever. Time and money is wasted just because of flipkart.

No manager support, no escalations allowed. Then what is the point of customer care.

Flipkart please understand customers pain.

Very disappointed.

I booked a mobile phone according to big billian day offer
My order was canceled by seller and i cantact to costumer care. Costumer care not helped mine so that i complain in national consumer affairs and my complaint registered by consumer affairs and provide complaint number-446192
Order details-
Mobile phone name - lenovo k8 plus (! Fine gold)
Order no-od[protected]
Payment - debit card