Flipkart Complaints & Reviews

I had order one lehnga choli of vistr lifestyle printed on 22nd sep 2017 and paid amount of rs 451 by credit card and its deliver by 26th sep before 3 pm this payment include rs 40 delivery charges sir, but still i cant recied this product i had talk with your customer care office on 26th sep on 3 pm and told him to deliver before 5.30 pm and she assured me to delivered item by 5.30 pm also there is no message from delivery side of what time deliverer
Sir i want my money refund of rs 451 by not delivered on time
Order no od[protected]

I was ordered donald duck soft toys - 32 cm from samayratoys. But the product is not at all value for money its price shown as 1499 and this product is not at all worth this much amount and also not like as shown online
And height is when i was trying to return the same. It was not allowing me to return because they are saying return is not available for this product. Even i have checked "products are not eligible for returns?" on the flipkart and my product is nowhere mention in this sectioni have also attached product
Thatswhy i am highly disappointed with this deal. Please return the product

I ordered a jbl flip 3 during your coveted big billion sale @4500. My order got canceled after 3 days. Who is supposed to pay the extra 3500 now (Current price is 7999)?
When you can't deliver the products at promised discounted rates, then why market big billion in such a huge manner?
The reason given by your executive (Neeraj) was that the seller doesn't have stock left. How come they (Reatilnet) are selling the product at 7999 then?
This is a serious breach of contract.
Order id: od[protected]

Respected sir,
I am orders mi note 4 black in big billion sale day. My order no is od[protected]₹ 10599) and od[protected]₹ 9899), i pay the amount using my debit card. But the seller cancelled my order without my confirmation. I contact the flipkart they told me the seller (Truenet commerce) is cancelled my order. How to they do without my permission.
First they confirmed my order so i can't book from other sites.
Now that mobile price is ₹12999.
So now i need to buy that mobile i need to ₹ 5500 extra.
My contact no is [protected].
Yours faithfully.

My shipment order was od[protected]. Due to some reason i didn't want to receive it and asked the delivery boy who called to return it. He yelled at me over phone and asked me why do i order if i don't have money. I have the recording. He works under e-kart.
I will go to the e-kart office and talk to the manager. But i don't know if they are going to take the proper action against him or not.
I want the authorities to fire him and e-kart should start training his boys. There are a lot of complaints against e-kart delivery boys. Or maybe flipkart should select other courie companies.

I exchnge my redmi note 4 and i then i call the customer care dor exchange policy act the customer care tell me thata in the phone tell will no scrach in the body display is working and mobile is on working conditions after that i oder to exchange my mob when delivery boy cme and chek the mob he say that there is back cover there is a minor issues we cnt take this
Thata minor issues can be solved easily and in policy customers care did not tell me this and delivery boy say we also chek this n this so why they dont tell it befor the
And they flipkart wnt thata customers chnge there nw phone with 99.9% good condition n the exchnge price is ver less flipkrat plz improve ur serves and clear ur policy the costumer are not fool

Want to raise the concerns and grievences am facing in shopping with
Flipkart.. I can't believe this will be such a troublesome exp in simply
Ordering product.. To detail down..
Have ordered the dell laptop on 22nd sept, friday.. Order id: od[protected]
The product is out for delivery since 24th sept and still am without the
Product.. Neither one has the courtesy to update me regarding the status and
Whats holding up for not getting delivered.. Have repeatedly drop the mails
And raised multiple times complaint, but nothing is helping out..
Even ur customer executives are irresponsible creatures seating over there
Who dont how to resolve the prob.. Even ur manager is not able to help.. Hes
Also just kind of providing tentative timeline.. Such a foolish grp of
People is sitting down there!!
Moreover, i[censored] guys cant handle huge load.. Then u shud stop "days" and all..
Dont be just around to fool people..
Such a shameless manager!.. Who dont have any shame in getting the order
Cancelled.. More willing to do so.
Seriously am not sure whats going on with flip kart to keep such
Irrational/unlogical/helpless creatures out there.. Sorry to use such
Words, but honestly am going lot of trauma from flipkart end.
Instead of providing the resolution, these guys are only causing lot of trouble and harassment.

Finally after 14 attempts and with lot of argument, i finally able to contact manager, but he also being a puppet uttering the same words, doesnt like manager is talking. Even after delay, he wish me to ask to wait for another day.
Wow!! After much urging he gave me gift card lol and thru that i need to buy from flipkart, which i dont want to shop with such worse ecommerce anymore.. Ready to pay extra to some other website but not to deal with this and urging people too.

A very dismal /unprofessionalism attitude.. U guys need to learn!

Am hoping for the formiddable action to be taken..

Disagreeable experience from flipkart.

I ordered 3 items from flipkart by 20th and 21st of this month (September) and i received 2 items from your side. The third item is canon eos 1300 d dslr camera with free motorola headset and that is not delivered or even not attempted to do so. You cancelled that order (Od[protected] unfairly from your side. When i called the customer care your representative telling me that that is because of mismatch f pin code which i given in address. The other 2 items delivered to me on same address and pin code. Now i simply doubts that you were offering something that you cannot satisfy at a price on big billion day. I believe that, you were cheating me! Cheating from one of the best companies in retail industry!! Actually what happened is you denied me a chance purchasing the same camera from amazone which was on offer on same days as of big billion day.

I am from hyderabad.

I have ordered a red mi note 4 (64gb) mobile on 21-sep-2017 during big billion days sale.

My order no is od[protected].

The item was supposed to be delivered on 22-sep-2017, but was delayed.

Thereafter i am daily calling the customer support and trying to raise this complaint.
My incident id is
[incident: in[protected]]
So far i have been promised the delivery at various dates as listed below (And mails attached for each promised delivery dates).
None of the promised delivery date was kept by flipkart.

1. The item was legitimately supposed to be delivered on 22-sep-2017.
2. Then i get a next promise date at 23-sep-2017 (Mail attached).
3. Then again i get the next promise date of 24-sep-2017 (Mail attached).
4. Then i get a new promise date of 25-sep-2017.
5. Thereafter it was again a new date of 26-sep-2017 and still not delivered (Mail attached).
6. Latest date promised is now 27-sep-2017 (Mail attached) and i have no hope in it.

I wonder if they can't keep the promise of the delivery date then why they call it promise date?

Flipkart have failed miserably on the multiple occasions to delivery the item by the date it committed.

Is there a single reason to why a customer should not approach the consumer forum after this kind of lackluster approach?

Sanjay

Dear great flipkart!

With a heavy heart, i have to admit, you failed in every way to prove that you are the best e-commerce website in india. Yes, your big billion sale was amazing, that attracted me too!

I ordered two products, redmi note 4 for inr 10, 999/- which was delivered on time, that is amazing! (I know the tricks of delivery status! Give later dates to the customer and deliver early! Happy customer!)

Second product which i ordered is vu 140cm (55 inches) ultra hd (4k) led smart tv, the model number that you have is ltdn55xt780xwau3d_hdr, amazing this model number is not available anywhere! Not even in vu website, they have ltdn55xt780xwau3d but not the one which is mentioned earlier. What i am curious about is, when this model is ultra hd (Uhd), then why hdr in the model number?!

I got attracted to your offer for inr 49, 999 and extended warranty for inr 3025, which i have paid upfront through my bajaj finserv card. No, the wrong assumption, of course, i can afford to pay at one go, but why pay when i have zero interest facility.

It was ordered on 21st september 2017 and your system said it shall be delivered by 24th september 2017 between 0800 to 2000 hrs. I kept on waiting for the whole day as it was sunday and excited as it was a gift to my parents for their marriage anniversary on 25th september. Unfortunately, the product did not arrive. I had a strong belief that flipkart can never deliver late than the said time. This time, you proved me absolutely wrong!

The product did not arrive on 24th at all, on top of it, your amazing advanced sms technology send an sms on 25th that product should be delivered on 24th! Superb!

Being pissed off and annoyed, as now i have no idea what to gift my parents at last moment, i stood in a party like an unemployed adult who cannot afford anything on this planet.

Yes, deliveries can be late, understood. B

Scene 2:
September 25th, 2017: called customer care, they have no clue what is going on this planet (Called 4 times in a day to get the latest update)
September 26th, 2017: called at 2339 hrs, your csr was unable to find any information regarding this order and hung up
September 27th, 2017: called again at 0018 hrs, put on hold for more than 15 minutes and call disconnected as there is no answer available
September 27th, 2017: called again, this csr has no idea what is happening on this planet with the product ordered, lied and lied and lied about product details and order placed. After 15 minutes of hold and convincing his 'supervisor' - mr govind mishra, the call was transferred to him. Again he has no clue, just like any typical call centre, the staff has no rights to look into anything! Your security guard has probably more rights and authority than your customer service staff!

Ultimately, no resolution. I have not asked to give me leverage to make payment, it was upfront. They why such unprofessional behaviour? No matter what you do so far now, you lost finally lost a loyal customer who ordered more than 200 products on flipkart till date. Yes, deliveries can be late, understood. What annoys customer is, no courtesy call to inform the customer that it has been delayed. No follow-up, no customer service at all, forget customer delight.

I have mentioned everything in detail amazingly so that you can understand, as your pier lever staff failed to do so. Another reason, i am in a mood to bring this as the legal matter and to make it public as well. This can definitely be well documented for future references.

Please refer to this as well: https://www.quora.com/What-is-the-escalation-matrix-for-complaints-at-Flipkart-a...⇄

—
​no ​thanks & ​no ​regards,

​ ​krunal kayastha
​ ​+[protected]

I have ordered one sen heiser cx 213 wired headphone on 21st september.
Order id - odi[protected]
On 21st september. The item had been shipped by ekart logistics tracking id fmpc[protected]. The item was delivered to the hub nearest to me also. They did nt even call me even though i have given two contact numbers and adress with pincode and nearest land mark too.. They returned that item on the same day itself saying that street is missing in your adress. Returned without atleast giving me one day to collect it myself. They got it on 25th and 26th i went there for product.. I really want this one as i ordered it with extreme passion.. Please make some steps to give that item back to me.. Plss

I ordered redmi note 4 on 22/9/2017 and paid rs 9899/- by debit card. Order no od[protected]. The order was brought in an open sealed condition on 24/9/2017. Hence not taken. Then when contacted customer they promised to give a fresh product by 26th sept, 2017. Now they are giving mail that i should cancel the product. Why should i? When there is no fault of mine. This is cheating and fraud. They are giving multiple answers. They even send message that reattempt will be made but nothing so far, just ridiculous. How can they say that customer satisfaction is top priority. Corrupt company. Why cant u give a freesh product

I ordered a mobile phone on 21st sept and paid the amount by debit card, and now flipkart has cancelled that order on their own even though i didn't wanted to cancel it. They stated the reason that order is delayed due to delay in delivery but i was ready to wait as many days as they want. People ordered the same redmi note 4 mobile on the last day of the sale (While i ordered it on the first day) are getting their delivery.
This is very disappointing and frustrating for me.
Even though they are ready to refund me i don't want any refund, i want my product i ordered.

I have purchased
Sayitloud printed men's round neck grey, white, black t-shirt from flipkart through my mobile app and paid ₹435.
Order id - od[protected].
I have cancelled the order in the app but i didn't received a confirming mail on the cancellation of my order and i haven't received the refund of the product.
I would like to cancel my order and receive the refund of the product as early as possible.
Kindly do the necessary.

Order id: od[protected]

1) i have bought jbl flip 3 speaker on 22nd september and successfully placed the order. Flipkart has given me the delivery date as 27th september.

2) as i have tracked the product today that is on 26th september, the product is been shown that it is not yet shipped.

3) so i have called the customer care of flipkart and updated the same. They said that my issue will be resolved by 28th september.

4) on the same day 26th evening i got an email saying
“as there is no clear date when the seller will have it back in stock, we understand any further delay wouldn’t be ideal. So we’ve gone ahead and cancelled the item”.

5) after that i went to the flipkart site on the same day 26th evening that is today and saw the same product being on sale with the same seller.

6) how can it happen? How can flipkart say that the seller is not having the stock and when i see the same product on the flipkart it is showing available with the same seller.

7) so for to have proof i ordered the same product with cash on delivery today that is 26th september. Flipkart has accepted the order and placed my order successfully, which is absolutely not acceptable as it is the same seller who cancelled my earlier order which i have purchased it with lesser price compared to the present price.

8) later after doing this i again called the customer care people and explained the same problem and with the proof.

9) flipkart customer care people got the issue and were not in a position to resolve it as i have perfect proof.

10) i got all screenshots with time and date.

Please resolve my issue, if not i am planning to file a case in consumer court.

Thanks,
Naveen kumar pamala

I ordered light blue colour peter england jeans but i recieved used old damaged from bottom lee cooper blue colour jeans with no price tag..
I complained in flipkart customer care, they told me that i will get the refund once the product will be picked up. They also requested for pickup but when the pickup man came he told me that he will not be able to pick up the product as his seniors told him not to... I complained again and requested for refund.
This has now gone for several time, i. E. I have requested for refumd more than 3 times... But there is no response everytime i request you people always give a new excuse.

Its my humble request to please refund this product and get me my rs. 1139 back.

I want to cancel my order or prepone it but your customer representative is unable to help me out.
I have asked representative the same day on 24th sep for cancelling the same and he confirmed that there is no such timeline even help centre also says that i can cancel order before it's shipped.
Again today on i called and 1st representative said i can cancel when i tried doing that i was unable to do so.
So again i called some other representative told me i can't cancel my order and sorry for wrong information shared with you.
I m still ready to take the product either before 10th oct 2017 or cancel and refund please.

I ordered hp monitor from flipkart during big billion days (23rd sep 2017), there was sale so i got the product in 4500.
At the same time on some other ecommerce sites offers were going on like amazon, paytm, but i prefer flipkart.
But after 3 days (After completion of offer days) message came from flipkart that my order is cancel.
When i call their customer care they told me that they cant do anything, order is cancel by seller (Omni retale).
They told me that i have to place fresh order, but the price of the same product is 6000 now and as the offer days are gone i cant order the product at low price.
So these days this type of fraud is done by ecommerce sites.
Now i want to take strong action towads flipkart.
Hope you got my point.
Looking forward for your action.

This complain i copy paste from my cyber cell complain account which i already did.

I have ordered 3 items one trimmer and two trousers (Order id-od[protected], they delivered my trimmer but the trousers were not delivered. One of the trousers were shipped but on 26th sept i received a message that u r product has been cancelled and returned by u but i havent returned the product. After half n hour i received another message of cancelation of the other trouser. This is cheating by flipkart.in the name of big billion day they promising discounts but after paying in advance also they r not delivering the product is nt our time and money in hang for so many days.

I ordered power bank intex it-pb11k on 21st september. Its offer price was rs 699. The order had been placed and i had received confirmation sms notification regarding the same. But the order got automatically cancelled with no proper explanation what so ever. This should be purely considered as breach of contract!
Order id: od[protected]

Thanks krishnamurti
Mail : [protected]@gmail.com