Flipkart Complaints & Reviews

Dear sir,
I purchased iphone 7 on flipkart company by 24 sept 2017 whose dilever date was on 26 september but this product did not receive till now. Company said that your address is not found while more product has buy on online trough flipkart and amazone.
That means flipkart company is telling lie because reason behind it price of iphone 7 is giving only 39999 on flipkart while market price is 47000. Company are making either foolish or misdirect to the innocent people.
Company would want to give such advertise for famous your comapny
Kindly request to you please provide either iphone 7..
Order id is
Od[protected]

I had ordered vu tv online from flipkart. It arrived late i understand due to big billion sale but the installation and delivery they took 3 days even after delivering late. This is pathetic service from flipkart and i will never order from flipkart again. You have lost a loyal customer. I dont understand flipkart saying we cant do anything why the hell are you providing goods then. I will recommend amazon to all henceforth.

Dear Sir or madam
My order Milton lunch box 750 ml blue color but ricived 400ml white color. Next replacement in ricived second time damage lunch box 400ml orange. I have refund request but ecart(Flipkart) not pickup lunch box why?

Thanks & rigards
Satish Kumar
[protected]

We purchased hdl football shoe by invoice no. Faavno[protected] dated 15.09.2017. Due to the mismatch of shoe size it was returned on 21.09.2017. I got the message regarding refund through bank within 2 working days. Unluckily the amount of rs.640/- not yet received. Kindly make the necessary arrangements for refunding as fast as you can. Thanking you
Sini santhosh

Copy pasting email i sent to cxos/ heads

Dear cxos/ heads,

I would like to bring to your notice the illegal use of t&cs by flipkart for marketing, increasing sales, and misleading consumers into buying your products. While your company boasts on social media about the trump over amazon in the festive season sale, the means used to achieve this are mendacious and unscrupulous.

Although, my experience deals with just a mobile exchange offer which went terribly wrong (Thanks to your deceitful marketing), the whole idea of writing this email is to highlight the dishonest tactics used to the cxo of flipkart and later on to the social media users.

I bought a mobile in your so claimed 'festive' mobile exchange offer which warrants the old mobile to fit in the t&cs highlighted on the exchange offer. The t&cs on the mobile talk about a function device with intact screen and an imei verification. This does not mention anything about 'dents', 'cracks' or any other physical damage. Basis of this, i order my phone which reaches me after more than a week and to my surprise the exchange is denied sighting 2 scrathes on the side panel. Although my phone is fully functional with no scratches of dents anywhere on the phone, i am denied the exchange.in order to exchange my phone, i had deleted all data, apps and formatted the phone. I sit on my couch here writing this email on my laptop, with a non-functional phone laying besides me as i was denied the phone exchange due to flipkart's dishonest marketing. When i call customer service, they blatantly lie about the t&cs and refuse to get any seniors on the call. Eventually after waiting a long time on the call i get a senior executive named payal who reads the t&cs on the website which are surprisingly worded differently than the t&cs on the mobile app. The t&cs on the website have an additional line 'the screen/body should not have any cracks/dent and screen should not be coming out.' which is missing on the mobile app.

As a consumer, how am i responsible in ordering an mobile phone using your mobile app without reading your t&cs on the website. If i have to read the t&cs on the website, why do you have a mobile app???

I have taken screesnhots of the entire t&cs on the mobile and web and attaching the same for your reference. I shall wait for a day to get a justification on this before i post these on social media. Hoping there is some honesty left with you guys that seems to be lost in trying to be a bigger brand than amazon that has excellent customer service, crisp branding and integrity in its functions as compared to flipkart.

An irate, dissatisfied, cheated customer-
Amardeep mann

I have ordered redmi note 4 (Order id: od[protected] on 21 sep 2017, and after that i have booked lenovo k8 plus, so i want to cancel my redmi note 4, after cancellation from flipkart app, status was cancelled, but when i have checked again order status, redmi note 4 is still processing, i have raised this issue with flipkart executive, but they are trying to say that, your order will be cancel 2 hours, 4 hours, 24 hours, but still i didn't get any resolution. I have logged one complaint (In[protected] for this issue on 27 sep, and tat was 29 sep 12:30 pm. But still i didn't get any resolution, today i have checked this issue with executive (Ritu), she has raised one more complaint (In[protected], and she told that previous complaint was not complaint, it was information. I am very frustrated with the resolution provided by executive and they are not taking my issue seriously. After so many follow up till 22 sep, i still didn't get any resolution.

The flipkart couldn't deliver the product and flipkart executive told me to cancel the product otherwise they will cancel the product automatically.

But i want the product at any cost, becoz i have paid the money for that particular product

If they would told me they couldn't deliver the product i would select from another option.

Crazy things happening in flipkart and in every call your agents giving me different answers and blaming each other.
My order od[protected] given on 24th sep with a delivery promised before 29th sep.
29th sep, i received an email and sms that it will be delivered before 7pm. I took a leave from office.
2pm on 29th sep. I got another sms and email that it will not be delivered today and delivered on 4th oct ie 5 days from the date promised
I asked call back multiple times and received 4th oct as the delivery date.
Then i asked me to connect to escalation department. I had a long call with priyanka. She concluded that all of the above information is wrong and the product is out for delivery. She gave a commitment that it will reach me before 7pm on 29th september
It did not happened. Today ie 30th september, i called again. The agents are back to 4th october date. Swetha from escalation department team says she cannot do anything about it as it a different team and i have to wait till 4th october.
Attached is a screenshot taken from your portal. It shows the tv has reached bhiwandi on 27th sep. Since 29th sep 3:49 pm it is out for delivery.

Does it takes 21 hours to reach my house from bhiwandi?
Why are your agents saying so many lies? Why are there so many sources of information and why are you so helpless?
If you cannot handle the workload of events like billion day then stop it. Dont haressing the customers

In the big billion sale they showcased lot of product but they are not delivering the items after such a long time. Now they want me to cancel the order and rebook a new one which is priced too high right now. I want the product to be delivered asap. This is huge loss as the offer was available on both amazon n flipkart but i chose fkipkaet in good spirit n now they are not in a mood to deliver the product and asking me to reorder with a higher price. I order braun 9-in 1 grooming kit and apple ipad 2017.

I raised a complaint as my order got delayed, and asked for a callback. Complaint id : in[protected].
My order id : od[protected]

I got a message i will be contacted on 29th sept, next day i got another message with below message

"we have escalated your issue to the concerned team. We assure you that we will resolve your problem by 30 sep, 8:00 pm."

But today 30th sept my order got auto cancelled.

I bought a mp3 player on[protected]. But now mp3 player is not working because due to its switch is not working. I have used this item only one time after that it's not working. I am totally disappointed because you have delivered me a defected item. So i request you to solve my problem as soon as possible and it has 6 month warranty. I hope that you will respond to complaint immediately.

Please share as much as you can on fb whats app twitter where you feel. One share can save someone money

Flipkart is worst company ever they offer in less rate once customer buy product through any wallet eg phone pay ect filpkart instruct bluedart to cancelled oreder. The trick is first they give offer plus wallet offer those who go with wallet option he trap becoz u buy at 549 in offer but they cancelled the order then money will be deposit in wallet not in cash after some day same product price is high logicaly they save offer rate wala product plus they earn delivery charges becoz if money deposited in wallet at any cost we have to buy through wallet

Always go with cash on delivery
D

Order id: OD[protected]. Actually i didn't get my product, which i ordered in flipkart. But now i saw that the product has been delivered in flipkarts site. How it possible ?

Order_related:order_other [incident: in[protected]]

I have made the payment through sbi credit card but not received the 10% discount. At the time of order i opted cod option when order get booked under cod, a second option was highlighted related to payment and the msg written just upon on payment button i. E. "please make the payment through sbi debit/credit card and get instant discounts. So i have made the payment but not received the discount, and after two days i received the order.
I just wanted to know why flipkart not able to deliver as committent?. When i raised the complaint for the same, and that day i got the call from your executive he was told that your payment is reflecting but they unable to trace that from which card i made the payment.. And the last resolution i got"sorry, if your have any proof pls share." msg from ur executive... Its very shocking resolution i ever received in my life. It was my very pathetic experience with flipkart and the resolution provide by u. Why flipkart card giving payment options when order booked under cash on delivery?. If given then why fake msg highlighting related to offer if flipkart not able to aur failed give the discount.

Sir
I plaved order of syska powerboost 100 10000mah power bank on 23/9/17 in bigbillions day and its expect delievery date is 28/7/17 but it is not delivered till now and in my order section it shows the out of deliver area mismatch pincode, but i filled correct pincode and address and i also checked my pincode before i placed my order. Now whrn i am talking to customer care executive they told that you need to place fresh order but why i should place again? There is no my mistake and i bought it around 699 rupees i sale and now its price above 800 rs so they cheat me so kindly take nevessary step and please deliever my order as fast.. If i did not get proper solution then i would like to go for consumer forum for legal complaints and formalities..
I hope you're not dissapoint me
Thanks

Order id - od[protected]
Product - reliable network booster on-svr-bost antenna amplifier
Description-
'it is only booster part of reliable mobile accessories not the complete kit' our 900/2100mhz mobile signal booster works with 2g/3g/4g gsm (900mhz) and hi speed 4g/3g/2g mobile network operators in india., coverage area up to 2000 sq. Feet (Up-gradable to multiple rooms using accessories)., works wirelessly with multiple cell phones user, network and data cards simultaneously., immediately improve mobile signal quality, suitable for hotel, restaurant, showroom, mall, shop, factory, house, tunnel, office, basement etc., reliable, 100 % protection and no side effects., eco-friendly and no harm to human being., technical person not required to installation since it's plug and play device. Any issue about product so call us-[protected]
I am a customer who bought this product after looking at the description according to which it will work wirelessly and will enhance my mobile data signals... However when i recieved the product after i installed the product it was not working at all and there was no improvemnt in my signal... I though maybe i was doing something wrong so i called up on the number given...
They said the product wont work till i install antennas and buy a 13000 kit... Which is obviously not feasible for me after buying a 6000 product already... So i emailed in flipkart... They reply after a very long time so i decided to call them up... I told them the whole story.. How their description was wrong and how the seller himself is saying that it wont work even after replacement... And that i should return it rather...
But the customer "senior executive desk-yogesh sen" said that the only solution to my problem was if i buy a 13000 kit and i would be offered no refund... He accepted the fact that it was their mistake but literally offered no help except for a replacement which would do no good... As told by the seller himself... I asked him i have paid 6000 for something atleast i want something in return... What should i do with this steel box which refuses to work... Only adds up to my electricity bill instead... The product did not work even once.. I dropped a complaint the same day i recieved the product... Call up seller if you want any proof... But i am being offered no refund... Because flipkart refuses to help you... The senior executive has a very nice solution to my problem-he says now buy a 13000 kit... It is the only solution he has... I dont know may be he comes off from a very rich family but i think its only humane to think about others as well... Maybe i am not from one... Maybe 6000 is a lot for me...
Maybe i genuinly needed a network booster which is the reason i ordered the cheapest one avilable from a so called"reputed site"
Flipkart-i thought it was reputed... But after talking to the customer executive... I know they only know how to cheat naive people...
The customer executive even after accepting that the description given by them is wrong... Does not offer me a refund or anything like that... Is that the sort of people flipkart hires???
So inhumane...
So greedy...
Such savage people... After literally giving me a "box" in the name of a network booster the person says i am sorry i cant help... He literally put the phone down so many times and wasnt answering to my problems... Am i a begger??? Who am i??? I thought i was a customer to flipkart.. I paid 6000 bucks there and the kind of service i recieved... Wow... Hats off...

My complaint no is in[protected]. I want refund for the sewing machine which i purchased. I do not want a replaced product.
Also i talked with ur customer care and he is very rude. His name is chetan. He is openly saying to move to amazon as flipkart can not refund money. This was not expected from flipkart. U r an indian company and u behave rudely with indian people...

I have ordered a intex power bank on 21 september... It is scheduled to be delivered on 27-28 september. But til now i don't have any update regarding the product delivery. When i called the delivery guy on 28 he said he will be delivering it by 29th because of some issue... But later on 29 there was no update regarding the product and when i called the flipkart they are just saying me to wait till 7p. M. When after waiting for two more hours i called the flipkart back again and then they just started telling that there are some operational issues at the courier end so they were unable to deliver and they started saying that they will deliver it on oct 4. I wanted to lodge a complaint on flipkart regarding this issue.

Dear team

Greetings

Below complain is regards flipkart against poor service

I am totally disappointed with your service, you people are not seeing at
All customer satisfaction.
I called 5 time today for a. C installation and which was schedule today but
No any response from morning, even i called jeeves but person denied for
Today installation. Also stated we have no any details from flipkart, is
This way to schedule service??
Is this is a right way to support your customer???

Today evening 8.45 pm i have spoken with flipkart senior escalation team
With vicky and stated i can not give you any surety and he is helpless to
Solve this issue, is that customer service?? Is this my duty to do follow
Ups with everywhere..
This is totally disgusting your height of ignorance with respect to
Customer. Pleas*e take action on priority *

Please find below text which was i received from flipkart

Installation scheduled: installation for sansui 1.5 ton 5 star split ac -
White with order id od[protected] has been scheduled with jeeves
Consumer services private limited. Your service request number for the same
Is 7i27-27013 flpkrt-3323420 and will be done by friday, sep 29,

Awaiting for your quick response

Regards
Chirag raval
Ahmedabad
Chirag. [protected]@gmail.com

I have ordered a phone vide order number od[protected] which was delivered to me on september 29 (Today). Ot was we’ll packed and seemed to be a brand new phone. But when i opened the box i found the phone wrapped into a blister polythene pack which is usually not present inside the box. My doubt was the confirmed when i switched on the phone without the sim and have found messages in the phone dated back to aug 10 which means the phone was a used one in the price and commitment of a new phone. Flipkart is just cheating customers. Had i not found those message’s i would have taken it as a brand new phone. I now wonder if the other non electronic products whose genuineness is difficult to check are delivered in original.
Had an amazing quality delivery and brand new phone from amazon previously.