Flipkart Complaints & Reviews

Address: Jaipur, Rajasthan, 302012

Website: www.flipkart.com

I bought this mobile from flipkart and it stopped working after 1 month, it has been sent to service center and service center personal were unable to repair it so they issued a special replacement certificate (Doa certificate) informing us that they have done with their part and now we have to contact the seller from which i bought the mobile.
Regarding this i have been following with flipkart for last 1 month and provide them all the necessary documents which they asked but still have not got any satisfactory response from them. Each and every time they send email that they are escalating the issue but no help.
Flipkart's reference number : in[protected]
Order id: od[protected] item)
Order date: thu, may 18th '17 8:51 pm
Total amount: ₹4, 999 through credit card-emi

+1 photos

Oct 21, 2017

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Sep 20, 2017

Flipkart Customer Care's response We will revert on it.

Sep 21, 2017

Updated by Viksaalai is there any update ?

Sep 29, 2017

Updated by Viksaalai Hi,
The replacement has been also cancelled. May i know what is the reason behind it?

Sep 30, 2017

Updated by Viksaalai ??

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V

Viksaalai

from Hyderabad, Telangana

Oct 10, 2017

The flipkart has denied the replacement telling that their technician found the mobile damaged but it was the service center who damaged the screen while trying to repair it. The phone was dead but it good condition when we hand over it to service center person.
When checked with service center they told that they can replace the screen and we have to raise again the concern with flipkart for replacement but flipkart is not behaving professionally.
I am the customer who is suffering for last 2-3 months due to that faulty mobile phone without having any fault.
If you are not considering it then be ready to meet at consumer court this time as i have enough of your excuses.

VIKRAM SINGH

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Address: Chennai, Tamil Nadu, 603103

1) in all offers like bid & win, play & win tickets, phonepe purchase in terms& conditions it is mentioned as not applicable for customers of tamilnadu. What the hell is this???
I need a valid reason for it from your side as soon as possible.

2) but in big billion day offers terms & conditions it is not mentioned like not applicable for customers of tamilnadu.
I need the explanation for it also.

Flipkart customer support has been notified about the posted complaint.

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Address: Nadia, West Bengal, 741235

Sir

That i have booked a mixture juicer and grinder model no billion mg101500 - manufactured by under name and style billion on dated 30.08.2017 at 10.43.48 hrs and my order id od[protected] amounting of rs.1599/-and the said booked product delivered at my address on dated 31.08.2017.
After receiving the same i opened the product box and found small jar cap of the said product not given in packed box. After that as per delivery person 's guidance i contact with the flipkart customer care after 8 hrs and register a complain and assured me that they will resolve my complaint and within 24 hrs some one collect the delivered dispute product from my registered address which is with in your legal policy and terms & condtion.
After long waiting again on 08.08.17 i put return order from my mobile apps. And one return acceptance sms comes to me and they assured me that some one contact me with hour but i have passed 12days of return option application no one comes to me from return or replace the item or never pay heed upon my problem nor they replace my item and not given any response in this regard.. I am feed up now. Kindly do the need full or i will take take legal action against you.
Thanking you.
With regd.
Sapati chatterjee advocate
High court, calcutta
[protected]@rediffmail.com
Mob-[protected]

Oct 25, 2017

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Sep 20, 2017

Flipkart Customer Care's response We will revert on it.

Verified Support

Sep 21, 2017

Flipkart Customer Care's response Replacement has been provided to customer hence closing the complaint from our end.

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Address: 600013

Website: www.flipkart.com

I purchased micromax led tv recently from flipkart website. The tv quality is not good. When i asked for refund they said refund is not possible for this product. I purchased this tv mistakenly without checking it's quality. I trusted flipkart that they will replace my product if i am not satisfied. I am not satisfied with this product please process me for refund.

Oct 21, 2017

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Sep 20, 2017

Flipkart Customer Care's response We are sorry, we are unable to find your account details. Request you to get in touch with our customer support number[protected].

Sep 20, 2017

Updated by Idhaya Kani Need a refund or replacement of another brand tv.worst service from flipkart

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Website: flipkart.com

To,
Kalyan krishanmurthy,
Ceo of flipkart,
Banglore, karnatka.
Respected sir,
This is to inform you that i am sumit kumar from delhi, a regular customer of your company. On september 14, 2017 i placed an order of redmi 4a (3gb, 32gb) mobile from your site for my friend which was expected to receive by september 16 but your company first delayed this order and promise me to deliver this order before september 21. As i was waiting it for 3 days but today when i open the application i found my order was cancelled with no reason. As this product is for my friend. Due to your inconvenience i am feeling insulted among my friends and also mentally harassed by your company for such false promises. So i requested you to deliver my product as soon as possible and also compensate as i am feeling cheated by your company. If you are not interested in this matter i have no other option but to file a case against your company in consumer court.

Thank you
Sumit kumar
Order number — od[protected]

+1 photos

Oct 21, 2017

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Sep 20, 2017

Flipkart Customer Care's response We will revert on it.

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Address: 395004

Website: flipkart

I ordered a tv from flipkart (Cod)
I got the tv,
After 4-5 days my tv was not turning on!
I called for replacement...
A guy arrived next day and confirmed my problem and repacked the tv...
Then
After almost 7-8 days
New tv arrived... And then i told delivery guy to open the box and when he opened the box, the tv is damaged (Display broken)
So they told me to keep the old tv and call costomer care again for replacement...
So i called them and told that the replacement order was a damage peice...
They told me to wait 2 days...
Then after a week i called again,
They told me to wait for 2 days we'll be back to you sir...
And today its been almost a month
I call them every day but the answer is same
To wait for 48 hours...!!!
- i am not begging for tv!!!
I paid 40k for that!!

Oct 21, 2017

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Sep 20, 2017

Flipkart Customer Care's response We will revert on it.

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Address: 411009

Hi
I am suhas channdrakant sheth.
Last week i had order 3 t shirts & one iron from flip cart gift card number [protected]. (Si no 3ksta613113)
Out of that i had receved 2 t shirts & iron.
For the remaining t shirt i had also made an additional payment of 234 rs from my icici bank
Can you pl let me know status of the same.
The order was put on my wife name, sakshi

Oct 22, 2017

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Sep 19, 2017

Updated by suhas_076 Hi
I am Suhas Channdrakant Sheth.
Last week I had order 3 T Shirts & one Iron from FLIP CART GIFT CARD number [protected].(SI NO 3KSTA613113)
Out of that I had receved 2 T Shirts & Iron.
For The remaining T shirt I had also made an additional PAYMENT OF 234 RS FROM MY ICICI BANK
Can you pl let me know status of the same.
The order was put on my wife name, SAKSHI

Verified Support

Sep 21, 2017

Flipkart Customer Care's response We are sorry, we are unable to find your account details. Request you to get in touch with our customer support number[protected]

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Address: Visakhapatnam, Andhra Pradesh, 530018

Website: Chrome

My flipkart account has been deactivated and now i want be activate it but it is not activating
My flipkart account connected with my mobile no. It is not connected with email and when i enters the mobile no. And password he saw me "account is inactive contact the customer support to reactivate it"
Pl solve this problem my old email id [protected]@gmail.com new email id [protected]@gmail.com mobile no: [protected]

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Address: 560103

Website: flipkart.com

I had recently deactivated my flipkart account, now i want to reactivate... The flipkart app tells me to contact customer support. If i try to create a new account, it says that account is deactivated, contact customer support to reactivate it. All customer support numbers asks for my account number, as my account is deactivated, how do i activate it? Any email, or phone number i can contact flipkart on?

Oct 29, 2017

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Sep 20, 2017

Flipkart Customer Care's response We are sorry, we are unable to find your account details. Request you to get in touch with our customer support number[protected].

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Address: 600117

I purchased redmi note 4 from flip kart. My phone is keep hanging and at the same time it's getting abnormal heat. I called customer care and explained this issue.. They provided some troubleshooting steps which did not helped me at all for issue fix. Without letting me know they canceled my ticket and mentioned it's resolved.

Please help me in this regard either by replacement or refund.

Order id-od[protected]
Seller :trucom retail

Oct 23, 2017

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Sep 21, 2017

Flipkart Customer Care's response We will revert on this.

Verified Support

Sep 22, 2017

Flipkart Customer Care's response Interacted with the customer, arranged a tech visit to the customer location keeping closed

Sep 25, 2017

Updated by Rajesh Nagaruru No use with the jeeves visit.. My problem is unresolved...my mobile continuous hung Probelm is still exist... I have purchased another similar phone last month just before a week.. It is working fine.. But mine is still having issues.

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Rajesh Nagaruru

from Chennai, Tamil Nadu

Sep 25, 2017

No use with the jeeves visit.. My problem is unresolved...my mobile continuous hung Probelm is still exist... I have purchased another similar phone last month just before a week.. It is working fine.. But mine is still having issues.

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Address: 811307,

Dear sir / mem,

I had placed a order from flipkart.com for a phone micromax vdeo 1
(Champange, 8 gb) on tuesday 12/09/2017 and cancelled it on wednesday at 1 pm.

Now phone has reached my home town even though i had made cancellation and got confirmation on the same from flipkart that your refund shall be deposit within 6 working days.

Now when i am request them to return they are saying product not be return and making all sort of lame excuse.

My grievances is when i have cancelled product and received a a confirmation how can any one send me product without my consent and another why flipkart is not taking ownership for its mistakes.

I am attaching document as png image, kindly help

Regards
Shilpi shah
[protected]

My order i'd number was: od[protected]

https://www.flipkart.com/rv/orderDetails?item_id=[protected]&link=MyOrders&order...⇄

If even though i had cancelled the order i have received phone today which is big fault on your behalf and speaking with your representative he has said order cannot be cancelled now my concern is why should i suffer because of your negligence... I am attaching all the document.

Kindly return you

+4 photos

Sep 19, 2017

Complaint marked as Resolved

Order ID: OD110204527546354000 Product: Micromax Vdeo 1 (Champange, 8 GB) Thank you for your time over the call.� We understand your concern. We're sorry for the trouble you had to go through. The seller would like to set this right by initiating a refund for the above mentioned order, as you wish. This will be done as soon as the pick up of the initial product is confirmed by our courier partner and you will receive an e-mail with the refund details. The pickup will be done by September 23, 2017. Please pack the product with accessories, price tag, labels, if any in the original product box and we would like to let you know that the delivery executive will not be able to complete the pickup in case any of the items are missing. The refund for your order will be credited to your credit card in 7 business days, after initiation. Please be assured that this is a rare occurrence and we're constantly working to enhance your shopping experience.�We always strive to provide excellent service and hope that we were able to help you. Please spare a few minutes to respond to the feedback survey which will be sent to you in some time and let us know how we did. Thanks for your understanding. Regards, Ashwini R Flipkart Customer Support

Flipkart customer support has been notified about the posted complaint.

Sep 19, 2017

Updated by Shipping Shah I have received call from flipkart assumes my concern are met and address.

Order ID: OD[protected]
Product: Micromax Vdeo 1 (Champange, 8 GB)

Thank you for your time over the call.�

We understand your concern. We're sorry for the trouble you had to go through.

The seller would like to set this right by initiating a refund for the above mentioned order, as you wish. This will be done as soon as the pick up of the initial product is confirmed by our courier partner and you will receive an e-mail with the refund details.

The pickup will be done by September 23, 2017. Please pack the product with accessories, price tag, labels, if any in the original product box and we would like to let you know that the delivery executive will not be able to complete the pickup in case any of the items are missing.

The refund for your order will be credited to your credit card in 7 business days, after initiation.

Please be assured that this is a rare occurrence and we're constantly working to enhance your shopping experience.�We always strive to provide excellent service and hope that we were able to help you. Please spare a few minutes to respond to the feedback survey which will be sent to you in some time and let us know how we did.

Thanks for your understanding.

Regards,
Ashwini R
Flipkart Customer Support

Verified Support

Sep 20, 2017

Flipkart Customer Care's response We will revert on it.

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A

Ajithnair Kannan

from Guruvayur, Kerala

Oct 13, 2017

I requested for refunding the amount on ridhaniyaa tempered glass guard for mi redmi note 4. few time later i get an sms on accepting my demands. the massage says that courier executive will be picking up the product on sat, 14 Oct 2017, but today i get another massage on the cancellation of the product. it happened with out my consent. the product was extremely poor in quality, it is not fully covered my phone.

another funny thing was the product that i received extremely different from what i ordered. order no.OD[protected]. several times i contacted with your customer care executives. i wasted my valuable time for solving this problem but it can't be resolve till now...

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Address: Pune, Maharashtra, 411045

Have tried to place an order on 7th sept, 2017, the order got successful and the amount was successfully paid but i didn't get any message regarding the order confirmation nor i could find it under order details. When enquired about the same they said that transaction got failed from phonepe (Another looser company), and i need to contact them.

When i tried to contact phonepe, they said it was successful from their end and for further details and resolution i need to wait for 72 hrs. Then after 10 days i got a callback from flipkart and they ask me to wait for another 72 hrs. Now it has been 12 days and there is no response from any company... These are planning to launch their much hyped sale from 24 sep, which is a flop if they can't entertain transactions in normal days, how can they handle such big number o[censored]sers. And now i am unable to even contact them either via phone or email as they don't bother to reply.
Now since i am left with no choice but to raise a complaint here. Hope they resolve the issue and refund my money.

Oct 21, 2017

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Sep 20, 2017

Flipkart Customer Care's response We are sorry, we are unable to find your account details. Request you to get in touch with our customer support number[protected].

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Address: Coimbatore, Tamil Nadu, 641035

...?? I have requested return for two 599 products, courier partner had taken the both in single package but refunded for only one. I'm waiting for the other 599 product refund.

I have been following for refund of 599 from since last month. And it is 8th time request for the same is taken and closed without proper reason.

Please provide me resolution for same
In[protected]
In[protected]

Issue was escalated several times, backend team called me and told initated the process and will be refunding amount in 8 working days but when i see in app it got cancelled without my notice. How long this will continue? Whenever i call to customer care they will take a request rather providing resolution. Please update your process and make the things easier.

I need resolution to be provided at earliest.
Thanks,
Ramareddy

Oct 21, 2017

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Sep 20, 2017

Flipkart Customer Care's response We will revert on it.

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Address: Ernakulam, Kerala, 682037

I purchased prestige elegant 750 w juicer mixer grinder, quality was too poor and plastic getting torn, shaft problem. Due to this poor quality i need refund, but they not willing to do that.. We can't know the quality just by seeing as image.. So flipkart should provide refund options. That too return request made on the same day.
Return id and order id are attached as screenshot

Contact me [protected]

+2 photos

Oct 22, 2017

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Sep 20, 2017

Flipkart Customer Care's response We will revert on it.

Verified Support

Sep 21, 2017

Flipkart Customer Care's response Refund has been provided to customer hence closing the complaint from our end.

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Address: 110044

I have purchased redmond note 4 gold on 6 months no cost emi based but issue is my emi is not converted till date i have talk to many times flipkart customer care every time they give me 48 hrs time to resolving the problem but till now problem is remain constants. Some time flipkart executive disconnect my call and every time they ask more time to resolved.

Nov 1, 2017

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Sep 21, 2017

Flipkart Customer Care's response We will revert on this.

Verified Support

Sep 26, 2017

Flipkart Customer Care's response The customer complaint about EMI issue. We had interacted with customer and he said I have already paid full amount to bank and I need the compensation for mishap. Informed the customer compensation is out of policy norms and denied. Hence closing the complaint.

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Address: 36002

Website: www.flipkart.com

Its been one month and still loan not canceled from flipkart.
They always told me 24 to 48 hr. I have many complaints in flipkart there but still they can't solve this issue and emi is already started and i don't have item that i buy. Why they are

Order id - od[protected] item)
Order date - fri, aug 11th '17 3:01 pm

+2 photos

Oct 21, 2017

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Sep 20, 2017

Flipkart Customer Care's response We will revert on it.

Sep 20, 2017

Updated by dhaval1770 When will you transfer it?

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Address: West Godavari, Andhra Pradesh, 534002

Website: flipkart

I have purchased moto e4plus phone via flipkart on 14 july 2017, it is a defectiv e piece not at all working properly, the person on other side are not able to hear us, there is severe problem with speaker, audio input and intermittently a audio symbol is coming disappearing on phone, totally disappointed... With a good trust i have purchased from flipkart, i need refund or replacement facing a lot of problem, resolve my issue as soon as possible, cant handle this defective piece
Invoice no;faay8p[protected].

Oct 21, 2017

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Sep 20, 2017

Flipkart Customer Care's response We are sorry, we are unable to find your account details. Request you to get in touch with our customer support number[protected].

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My registered mail id on flipkart is [protected]@ahk. Jp and my order id is od[protected]. I did order during big 10 sale in may month at that time mmt voucher offer was running and mmt offer was applicable on my product. But till now i not received mmt voucher. I did complained multiple times but no advantage. Flipkart is doing fraud with me. So please help me out.

Nov 1, 2017

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Sep 19, 2017

Updated by naveen012 Still no update fraud company

Verified Support

Sep 20, 2017

Flipkart Customer Care's response We will revert on it.

Sep 20, 2017

Updated by naveen012 Wtf revert on it...MMT voucher will expire on 30th September.When u will give after 30th September????

Verified Support

Sep 21, 2017

Flipkart Customer Care's response We would like to inform you that your request for return can not be initiated due to high number of returns. Hence, closing the complaint from our side.

Sep 22, 2017

Updated by naveen012 I am talking about mmt voucher of nokia 150 order not about return

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Address: 122006

I ordered a man wrist watch fossil company (Order no. Od[protected] on this thursday that is on 14th september 2016, and watch is delivered on today. When, i receive my order with your executive i am so happy, but once i opened the box i am totally shocked, it was damn empty, nothing in it expect the poly thin of air bubbles, what a ridiculous situation it was.

My last order that is hair straightner of nova company was successfully delivered on time. That's why i prefer flipkart to order the watch, for my friend on his 23rd birthday, but now it's a empty box i receive from your side. I don't know what to do now in this situation.
Flipkart, please refund my money as soon as possible as i need to gift to my dear friend today. I feel really very bad, you lost your customer faith like this.

Oct 22, 2017

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Sep 18, 2017

Flipkart Customer Care's response We will revert on it.

Verified Support

Sep 21, 2017

Flipkart Customer Care's response The customer complaint about missing product. We'd like to let you know that your recent request for a replacement has been cancelled as our systems have detected an unusually high number of returns in your purchase history. This would also mean that you will no longer be able to login to your Flipkart account. Hence closing the complaint.

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Address: 411027

Website: www.flipkart.com

I have booked sewing machine brother fs 101 on tuesday 12th sept 2017 and flipkart provided me delivery date of 18th or 19th sept 2017, i wanted to gift this product hence i don't want to miss the delivery hence i have confirmed the delivery on friday 15th sept 2017, flipkart representative said you will definitely get an delivery on 18th or 19th of sept 2017, but on 18th sept 2017 flipkart directly send me an message that you order has been cancelled as item is not available this is very embracing for me now that i have already paid amount of rs 18150 to flipkart even they are refunding till 20th sept 2017 and i need to give gift till 19th sept 2017, please help me to get action again flipkart

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Nov 1, 2017

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Sep 21, 2017

Flipkart Customer Care's response We will revert on this.

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Flipkart Complaints & Reviews

File a complaint to Flipkart

Flipkart reviews & complaints page 1760

replacement of sansui horizon 2 - 4g volte (silver grey / grey, 16 gb) (2 gb ram)

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offer validity

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cheated by flipkart after purchasing a mixture

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need refund for micromax led tv

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delay and cancellation of my order without my awareness

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vu led tv

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t shirt

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reactivity account

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account reactivation customer support

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flipkart redmi note 4 issues

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flipkart cheat and fraud not returning my money

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regarding an order placed on 7th sept, 2017

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refund issue cc issue

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refund issue on product

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redmond note 4/ emi not converted 0rder id-od110040736808928000

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flipkart order cancelled from flipkart but money not refunded to credit card account

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moto e4 plus defective piece

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make my trip voucher

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watch missing

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on delivery days saying product is not available

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