Dear sir,
Re : order no : od[protected]
I had ordered for nike sport shoes. But fake nike shoes have been supplied.
I tried to return the shoes through my flipkart account. It asked me how i would like to have refund. Two option pops up :
A) credit to pay wallet account, b) transfer to bank account.
On choosing first option, the site does not send 5 digit otp to complete the procedure. I tried at least three times but no otp was sent, as claimed in caption that otp sent on [protected].
I therefore tried second option of bank. Submitted all details of bank account and bank was successfully added and registered too. But when i opt for bank option, it asks me to select bank. However, there is no provision on screen to select the bank. Transaction fails again.
I believe that flipkart is avoiding the registration of reason (Fake supply) for return.
Flipkart owes a compensation for :
1) causing harassment to customer, first by dispatching fake product and second by not granting refund as per return policy.
2) causing wastage of time and energy pursuing simple transaction involving refund of rs 805.
Regards,
Hitendra mehta
India
[protected]
Oct 18, 2017
Complaint marked as Resolved
Flipkart customer support has been notified about the posted complaint.
Verified Support
Sep 13, 2017
Flipkart Customer Care's response We will revert on it.
Verified Support
Sep 15, 2017
Flipkart Customer Care's response The customer complaint about fake product received. Hence refund is processed and closing the complaint.
Jan 07, 2018
Updated by hitendra mehta Dear Flipkart,
Refund is granted. I had to opt for wallet credit. Bank transfer of refund amount was not done by Flipkart.
Refund is one part of cplaints larger part is that you have sold a fake Nike sports shoes. For return, while giving reason for return, the options of choosing fake was NOT acceptable on website. The field if selected used to put me out of whole Return process. So it is by design that you force customers to select a reason that makes Flipkart vulnerable to litigation.
Flipkart is accountable for breach of customers trust. You should liable to be sued for cheating customers by offering cheap fakes through online web marketing. You need to pay damages on this front but instead you made the refund process also difficult.
Regards,
Hitendra Mehta