Flipkart Complaints & Reviews

Hello, i had ordered the product using flipkart with the order id -
Od[protected] on 29-july.
1. I got the product as faulty and the screen is blinking at 3 times/sec. I am not able to use the phone since then.
2. I had called the customer care for refund and executive assured me. Your money would be refund. Please refer the audio "1. Aud[protected]wa0008. Mp3".
3. After a call it was showing "replacement" not refund. Which is fraud.
4. It was showing and still showing the technician visit by 05-aug-17. But nobody called or visited since then.
5. I had again called on 09-aug-17 to check the reason, they had given the reason the technician may not be available. Please refer the call record "2. [protected]@[protected][protected])_[protected]. Mp3".in this call he assured the visit will be done by 11-aug-17 on/before 12.30pm else the money will be refunded.
6. Even after that tech visit not done.
7. Today when the visit was not done, i called to check the reason. He was telling the visit got delayed till 12-aug. I do not understand how without customer consent the visit can be delayed.
8. Today also customer executive assured on call for visit would be done by 11-aug eod or 12-aug 12.30pm, else the refund of the money with losses compensation would be initiated. Refer "3. [protected]@[protected] ([protected])_[protected]. Mp3"

Also refer all the screenshots showing the worse customer care and worse response, worse seller, low grade product selling, 3rd grade policies.

Customer facing issue since 10 days, but flipkart do not bother to provide solution strictly and on priority.

I need refeun of my product by 12-aug.

Hi, I have ordered Aquaguard 7 LTE but when received and technical guy came to fit he told that one part is missing from the product which is most expensive part of this product and then complaint for replacement on 3 Rd August but every time customer care people says we will resolve it as soon as possible but not get resolved yet.
Every time they assign new dates but the problem is never resolved, every time I hear excuses.

Please help.me out in this problem

Dear sir,
I have purchased a mobile, i kall k24 (Order id: od[protected], order date: 31 july 2017) which was delivered to me on date: 03 aug 2017. But unfortunately the mobile is unable to start after charging and hasn't show any other signal.
Therefore sir, kindly replace the mobile as soon as possible to fulfill my purpose of purchasing.
Thanks,
Dyuti sankar behera,
Mob. No: [protected]
Email: [protected]@rediffmail.com.

I ordered a hair dryer worth rs 1934 from flipkart. I choose the payment option as cash on delivery. The item arrived today itself that is on 11 august 2017. We paid an amount of rs 2000 to the courier man. However, we did not get the remaining change in return. I have been repeatedly trying to call on the mobile number of the courier boy but my call is getting forwarded and finally, i get a message that the dialed number is wrong. It seems as if the courier boy has deliberately done this so that he can keep the extra money with him.
Kindly help.

I ordered a phone "lenovo p2 (Grey 4gbs)" on 10 aug 2017 at rs.13049.
Next day i got an automated call that you have placed multiple order please confirm which one you want to cancel. One was for 17999 & another one was for 14999. Firstly i ignored that disconnected that call. Again after few minutes, i got the same call again that it's an important call from flipkart. One was for 17999 & another one was for 14999. I cancelled 14999 as none of was my order.
After that, i got a message that your order has been cancelled. But why?
I tried calling customer support & first they started blaming that you have cancelled order own your own.

Flipkart is such a big fraud company that they will try to fool you by giving a fake call & then they will say you might have cancelled your current order or you might have listened the amount wrong but i have recordings of automated call & customer care both. Even customer care service is pathetic. They made me hold for 15-20 minutes. Customer care asked to order the product again but guess what product is out of stock now.

Now they have initiated refunding process but i will get that money after 2 days.
I don't want a refund, i want my product but now can't reorder as the product is out of stock plus i have to wait for my money to come back in my bank account. Not gonna suggest flipkart to anyone else. Amazon has better support & policies than you.

Date of the incident: 11 aug 2017
Order id: od[protected]
Resolution: i want that product at the same price. I don't want to reorder now.

Name: ankit arora
Phone: [protected]
Email: dream. A. [protected]@gmail.com

The headphone in my order was cancelled with the microwave even after communicating over phone that i only want cancellation of the microwave and no other item. When i tried to communicate the same with flipkart, they told that there is issue in their system and could not help right now.in any case i need the item. If i have to repay rs.900 no problem, please send me the link, but i need the item at any cost. Both times i communicated with flipkart i specifically mentioned all the details and not to cancel any other items. But you guys cancelled it. Please share me your approach for getting the headphone delivered to me as i need the same for gifting to my sister and i need the item at the earliest

I received this mobile on jul 26th 2017 and raised an complaint on 27th stating that we have problem on the microphone and need a replacement but we were visited by service engineer from flipkart exactly on the 9th day from purchase date and the complaint we raised was canceled by the flipkart cs without confirming with the us for which we were expecting an replacement... This is unethical and as soon as we realized that complaint we raised on flipkart was cancelled we called and raised another complaint for which i received an call stating that the 10 days replacement agreement is over and the phone cannot be replaced... And the costumer service person claimed that the got confirmation from the mobile service person that the phone is flawless. Do you people think this is ethical. I need replacement or refund i cannot pay for a faulty device.

My order details:
Order id: od[protected] item)
Order date: tue, jul 25th '17 2:38 pm
Amount paid: ₹9, 999 through debit card

Flipkart profile id:
www.flipkart.com/user-profiles/messiahpius

Sir, i unfortunately deactivated my flipcart account now when i am logging into my account it says "please reactivate your account" so l want to reactivate it. It is connected with my mobile number and it is connected with my email address. So please reactivate my flipcart account. So pleas my it as fast as you can

Phone :[protected]
Email:[protected]@gmail.com

I didn't receive the invoice for my order od[protected].
Please send me the invoice of this product at [protected]@gmail.com.
I tried to download it from my flipkart id, but the download is showing error.
I tried to contact flipkart on its website but there is no response.
So kindly send my order invoice to the provided email address.
Thank you

I have purchased mobile phone moto c plus (Fine gold, 16 gb) from flipkart website on july 14th. Item shipped to me have faulty mic and i have requested for replacement as per the replacement policy offered by flipkart. As per customer support team instruction item was shipped to below address by indian post (Tracking id provided below), in both cases item has returned back to me because provided address is not correct. Inspite of repetitive follow ups with flikart, they are not providing necessary support to provide me corrected address neither they are not providing pickup of the item. Please help to solve this matter urgently.

Let me know if any further details are required.

Return address:
Snd warehouse, shed no: c1, door no 4/195, redhills-ambattur road, puzhal village, 600062
Chennai - 600062
Tamil nadu

Flipkart order number: od[protected]

First return request id :[protected]
First return shipment tracking id: el[protected]in

Second return request id:[protected]
Second return shipment tracking id: el[protected]in

Dear ekart team,

We have booked my order on 9th aug 17 and confirm delivery by 10th aug 17,

But it is still shown that parcel is at bamnoli sort centre new delhi, as we have to go for holidays on today evening, so pls confirm the address of bamnoli centre so that we will collect the same parcel from there by today.

Else pls delivered my order by today itself.

Pls revert at the earliest….

Regards
Prakirn gupta
[protected] / [protected]

I placed order worth rs 3428.00 light fittings on flipkart. Following happened after that order was executed.
What is it? & what is the status of my order?

Total transaction to flipkart=10, 286.00
Total reversal by flipkart = 2, 742.00

Total monies with flip kart = 7, 544.00

1.09.08.17 at 11:49 hours transaction #1 rs 3, 428.00 was spent on your credit card 4386xxxxxxxx0805
On 09-aug-17 at flipkart.com.

2.09.08.17 at 11:51 hours transaction #2 rs 2, 743.00 was spent on your credit card 4386xxxxxxxx0805
On 09-aug-17 at flipkart.com.

3.09.08.17 at 11:51 hours reversal #1 a partial reversal of rs.685.00 has been processed on your credit card
4386xxxxxxxx0805 on 09-aug-17 at flipkart.com.

4.09.08.17 at 11:52 hours reversal #2 a partial reversal of rs.686.00 has been processed on your credit card
4386xxxxxxxx0805 on 09-aug-17 at flipkart.com.#2

5.09.08.17 at 11:52 hours transaction #3 rs 2, 057.00 was spent on your credit card 4386xxxxxxxx0805 on
09-aug-17 at flipkart.com.

6.09.08.17 at 11:52 hours transaction #4 rs 1, 372.00 was spent on your credit card 4386xxxxxxxx0805 on
09-aug-17 at flipkart.com.

7.09.08.17 at 11:53 hours reversal #3 a partial reversal of rs.685.00 has been processed on your credit card
4386xxxxxxxx0805 on 09-aug-17 at flipkart.com.

8.09.08.17 at 11:54 hours transaction #5 rs 686.00 was spent on your credit card 4386xxxxxxxx0805 on
09-aug-17 at flipkart.com.

9.09.08.17 at 11:54 hours reversal #4 a partial reversal of rs.686.00 has been processed on your credit card
4386xxxxxxxx0805 on 09-aug-17 at flipkart.com.

Please handle this matter & resolve.

Anil kumar sud
Pace consulting group

Sir i have bought a product through filpkart thorugh invoice no. Faamie[protected] order id od[protected]. The mrp on the commodity is 149.00 rs. But your dealer has charged 170.00.. How can he charge more than mrp.. I will file a case in consumer court if you doesnt reply on time and refund me the difference amount. It is sold by shopcrazy and also the product is damaged with on screw not there. Order date is 06.8.2017 and invoice date is 08.8.2017 pincode od dealer is 411029

I had ordered khadi herbal black colour few months back from flipkart but did not open the same as i had to carry it abroad as extra sash. 3 months later i remove the packaging and find out that it was brown instead of black. I called and addressed the same problem with flipkart several times. They are not helping. That is why i am making this complaint

Sir, i deactivated my flipkart account, but i need to reactivate it. I tried logging in, but it is showing 'account is inactive. Please contact flipkart.' when i entered my email i'd, it showed - 'account does not exist.' when i entered my phone number, it showed - 'account is inactive. Please contact flipkart.' i'm facing problems because i have to track my orders. Since my account is deactivated, i can't track them. Please help me out. The following are my account details.
Email id - parul. [protected]@gmail.com
Phone - [protected]
Kindly, resolve this problem as soon as possible. I'd be very grateful if you looked into this matter.

I have raised many complaint against flipkart.. Past 10days they are blamming me and giving take promises and wrong advices to me but as of still there was no update..

But in consumers complaint form they are giving wrong update and while talking to customers they did not ask / listen anything simply they did case closed and case closed.

I have been following past 10 days simply they giving fake promises (By message) like your case it will be closed from 2, 3, 4, 5, 8, 9 auguset as of now no response.

Again i have requested for return on 7th but today 10 th night as of now no response..

Please find attached photo for your references..

I brought a Lenovo Core i5 7th Gen - (8 GB/1 TB HDD/...
I have not used, because its getting electric shock when i plug in my charger
till 10-15 day flipkart was say they will send the technician and solve the issue
than they said we will send another charger after 20days later they are we can not do anything you go to near by services centre and they will solve it.

if flipkart is not able to give genuine products why to sell them.
why you want to cheat the customer.

When i call the customer care i am not getting proper responses they have kept my call in hold for more than 45 min, and finally they said we are sorry we cannot do anything

I am writing this mail in regards to my product whose details
Are given below:
Product name : lenovo k6 power (Gold, 32 gb)
Product id : od[protected]
The product is ordered under the name of sunita.
The product was damaged when left for charging. The phone has heating
Issues as well and the screen is cracked. I requested for a replacement
Within due time but all i am getting is excuses from your lame and good for
Nothing staff. The customer care team told me that they will send a
Technician to visit and do the needful while the technician named naveen
Said he can't do anything if the product is physically damaged. He was
Indicating that i damaged the product on my own. If i really wanted to do
So i would have requested a refund rather than a replacement. All my
Requests are going to deaf ears and i am really not happy about it. If you
Don't resolve my issue, i am going to take the issue to consumer court.

Date 04.08.2017

Flipkart Internet Private Limited,
Ozone Manay Tech Park,
#56/18 & 55/09, 7th Floor,
Garvebhavipalya, Hosur Road,
Bangalore - 560068, Karnataka, India.

Flipkart Internet Private Limited
Vaishnavi Summit, No 6/B, 7th Main,
80 Feet Road, 3rd Block,
Koramangala, Bangalore – 560034, India

Dear Sir/Madam,

Reference: Goods purchased through Flipkart on 20.07.2017, delivered on 22/23.07.2017.

On 20.07.2017, I bought Eye Vision USB Port Night Vision CCTV DVR with Memory Card slot recording 1 Channel Home Security Camera ev-usb24ir-dome | Mobone Black cctv Camera Single | 10 days Replacement Guarantee** from you for Rs. 955/- (including delivery charges, and speed post charges sent to you). However, when the product was received on 22/23.07.2017, I discovered that it was something different from what i ordered and the bill was generated in the following way: [find the attached sheet for invoice]. On 2.08.2017, one delivery executive came and found the product is different from what it was showing in the order history, he didn’t pick up the product and went. Since then no answer from Flipkart on the same. And I want the cost incurred in sending the letter to you also including refund amount + delivery charges + speed post charges to you.

The change of the company of the product ordered was your responsibility up to the point I received it and accordingly I am entitled to [a refund along with a refund of all delivery costs]. I would request that you confirm in the next three working days that you will provide this remedy and that you will cover the cost of the different item being returned to you.

Should I not receive this confirmation I will have no alternative but to raise a dispute through the Money Back Guarantee dispute resolution process, for which the process is started and consumer forum complaint no. is 374639 in National Consumer Helpline. If I will not get the desired result from the company, then I will have no other option to go further to get the solution.

I look forward to hearing from you.

Yours faithfully,
[Jamiull Ansari, [protected]]

I have a ordered a handset Moto e4 on 27th July 2017 is being delivered on 29 th July 2017 and is faulty I have created a return request twice and it is being rejected twice as the technician visit is suppose to happen and is cancelled from their end again I raised a return request is being rejected. It is within 10 days of receiving the handset we can return the handset if found faulty as per the company's policy and now issue is still not resolved no resolution is being provided, the amount is being paid for no services being used .
Upon calling the customer care call is placed on hold or is said the call is getting transferred to manager, after a long wait stressful music is being heard again and again no response no callbacks are arranged the call gets disconnected no proper reply in email .
Please help I Beg u
I earn hard and save money over months to buy the products and now I am helpless no It cannot be used and no help is being provided .
PLEASE HELP!!