Flipkart Complaints & Reviews

I placed an order for redmi note 4 (Dark grey, 64 gb) on[protected] and paid through net banking before hand. It was expected to be delivered on following monday (31st july 2017). On monday i received a message from flipkart application notifying that the product has been delivered, but the product was not actually delivered. I called the customer care and complained that i haven't actually received any product, but i received a message that the product has been delivered.

The next day (Tuesday), the courier partner delivered a package at the specified address. I opened the package only to see an empty box in it. There was nothing in the package except an empty box. The seal of the empty box (The empty box was that of the phone, i suppose) was tempered. I immediately called the customer care, told them that i was delivered an empty box. They assured to help me. I also called the courier partner, and he told me that cannot say if there was actually anything inside the package. He also added that his job is just to deliver the package.

Few days later, after repeated complaints, a staff of flipkart called me and said that a replacement has been sent and i will receive the product by 9th of august 2017. I also received a message from flipkart app notifying that the replacement has been sent. But before the replacement was actually delivered, the flipkart cancelled it themselves leaving me with nothing but an empty box for the rs.12, 999/- i paid.

I have repeatedly called them ever since and asked them to refund my money to compensate for my loss. They only extend their apologies and excuse themselves citing that they have technical issues. They dont appear to have any intention of actually performing their part of the contract.

I request the community here to inform me about the legal recourse that could give me justice. Thank you.

My order id :od[protected]

I had purchased lenovo ideapad laptop which delivered to me at 17 aug 2017 on that same day i found issue on this.. (Touch pad, unexpected behavior) where i immediately had communication with customer support.. They gave date of 24th aug 2017 for technician visit, but that technician not happened, again i had communication with them, then they gave date of 30 aug 2017 for technician visit, i think they are not serious about services, because of this mine lot of work going on hold

My name is Abhijith I ordered a Toplux which is black and yellow but I got one with blue colour and it is damaged too a. It was delivered in annaikatty coimbator. The delivery delivered was nearly 2:30 pm, so I please request you to replace it for me . My contact number is ([protected]) . I revived on the date of 24/8/17 . I want it to be replaced soon. I wish that it would be replaced very soon . I did not like the colour . It looks very bad .

Sir, i namely tara chand, contact no.[protected] ordder to purchase screen guard for moto e4 plus, vide order id od[protected] dated 20/8/2017, from your side, above item delivered to me on 24/8/2017, but above phone screen guard has been changed by your company... Why the mistake happened? From your side,, the screen guard which you was sent to me is
(Moto e4 glass 7) instead of moto e4 plus... It is there fore look into the matter and replace the above item immediately... Sir, my item booked email id is [protected]@gmail.com, and contact no. Is [protected] and another email id is [protected]@gmail.com please contact above email ids and intimate progress report immediately... Regards sir...

I have an issue about the below order

OD[protected]

On the 14th of August, at first, I received a completely different shoe than the one I had ordered. Also, there was only a single shoe in the badly crushed box.

I requested for a replacement on the same day itself citing specifically that I had received a different shoe, and that too just a single shoe.

I was told that I would get the replacement done by the 21st of August.

But the date elapsed and so I checked the website on the 22nd of August, where I came to know that the seller himself had cancelled the replacement.

I had received no intimation of this cancellation by the seller via email or message.

So I made a return request on the 22nd of August again, and once again specifically mentioned that I had received a single shoe and that too, a different one.

I also called the customer care regarding the same. I was told that my order will now be converted from a replacement to a return and that the pickup will be done by the 23rd of Aug.

A pickup representative came for the pickup but he refused to take the item citing that it was a product mismatch and that there was only one shoe. This was despite me specifically mentioning the same twice, during my replacement request as well as my return request.

So I called up the Flipkart customer care executive again and told him what happened. He told me that he will communicate the same to a pickup representative and the pickup will be done by the 2100hrs of 23rd August.

But no one came for pickup.

Now today, I have suddenly received an outrageous message claiming that I have cancelled my return request and decided to keep the shoe.

That's an utter lie. When did I make such a request and why would I keep a single shoe which doesn't even match my order?

When I called the customer care again today, the IVR tells me that there is no return request on my phone number.

When I talked with the customer care executive, he told me that the time for return has elapsed.

What incompetence is this?

I have made the replacement within an hour of the item being delivered to me and the return request as soon as I came to know that the seller himself cancelled the replacement. All the delay has been on Flipkart's part along with the lack of co-ordination amongst their logistics support.

If my issue isn't resolved ASAP, I will be taking Flipkart to the consumer court where I will charge them the refund amount, the interest on that refund amount, my lawyers fees as well as compensation for all this trouble and mental harassment.

Regards,
Dr. Samir More.

I have cancelled the order on 13th august 2017 and it was told me that within six working day i will get my refund of 51990 rs. But after 6 days i got an email saying that the refund is transfered to you and will reflect by 24 th august. But it till now doesnot show this. They have provided me a reference number and said to contact your bank for further details.

I bought a shoe on Flipkart and it worn out in 2 days pasting worn as it is a running shoe it worn in 2 days only on a casual use only this is worst product. Now they r not taking it back . Plzz make it happen to refund my money.
Return ID[protected]

I had requested a return for my redmi note 4 the same day i received the product on 12th of august and i've been waiting since 12th august for a person to pick up my product but no one came and i've called u hundreds of times to inform about the issue and everytime i am given a new deadline for the pickup. The 1st pickup date was 16th of august then next promise was 21st aug next was 22nd august and final was 24th august 2017 but now on 24th...

Flipkart is fraud online site. Dont trust flipkart, i purchased "hp core i3 6th gen - (4 gb/1 tb hdd/windows 10 home) 14-ar005tu laptop" on no-cost emi option under citi bank. First emi was around 3500/- and from second emi it was 3900. They # are telling me contact to bank and bank telling me to contact flipkart.
Its open loot in name of offer. When i contacted customer care they now told me that i have not buy this product under no cost emi. Very genies answer, i purchased only because it was under no cost emi offer for that day.
No cost emi means customer will not have to pay any interest amount. But flipkart cheating customer later purchase, your emi will include interest too. Pls do not trust this fraud site.
Dear flipkart if you are loyal site then can you check if that day (10 july 2017) you offered no cost emi for citi bank users till 9 month emi??

Flipkart order id : od[protected]

My replacement id is[protected]

No feed back about the position of my request

I have ordered 12 x zoom lance with tripod for samsung galaxy j 7 prime, but one delivered to me is not fitting to my handset. So i requested for replacement or return

They prefer to replace it with above replacement id
It was scheduled on 19.08.2017

But no feed back, no replacement, no return pickup

So this complaint

I had purchased dell insprion 3567 laptop, but it have problems (Touch pad, unexpected behavior) issues, then i had requested to replace this product and for this i did 24 calls till now with there customer support team. They telling me that 1st there technician visit will happen and they if that technician found any issue then only they will replace my product.

I had purchased dell insprion 3567 laptop which delivered to me at 11 aug 2017 on that same day i found issue on this.. Where i immediately had communication with customer support.. They gave date of 17th aug 2017 for technician visit, but that technician not happened, again i had communication with them, then they gave date of 23rd aug 2017 for technician visit, but that technician not happened, i asked them why this happening again and again but they said always two thing.. "sir, please bharosa kijiye, apko isaka samadhan mil jayega.." and "sir, hum apako check karake call back karenge"... And when i told them that i will take strong action against you the there senior executive said that, "ok sir, no problem do whatever want you do".. This is the way they talk with customer

What the hell is going on...
This is the worth experience am getting from you... I have did more that 20 call with your customer support team... Still you are expecting more time to resolve issue.. Already 14 days left... Are you making fun of me... I have all call regarding and defect video of your product which i have... Don't make me to take a strong action against you...

Hello, i bought air con from flipkart while placing order installation was showing free on flip kart website and when i get a call they were asking for installation money, i told flipkart it is free and today they change status free to paid under my order od[protected]

Do not sell products while making false commitment

Order date
Thu, aug 10th '17 3:32 pm

Expected by mon, aug 21st '17

Dear sir,

On sunday i booked a order - andrew scott as16brown... With order id od[protected] amounting of rs.608.

At the time of delivery ecom express delivery boy has taken extra 10 rs from me. I was asking why your taking extra money, just he was started to bargening with me, so please take action against on ecom express & my 10 rs back to me.

My invoice no.FAAOVA[protected].
Order I'd.OD[protected].
Name.arup dey.
Product.JBL T110 Pure bass headset with mic white.
Email .[protected]@gmail.com
Phone no.[protected].

Hi,
I ordered whirlpool fridge on 14th august. I got 10%discount on hdfc debit card.
Ordered:od[protected]
It has been more than 12days i have not received the product. Each time representatives are calling and forcing me to cancel and reorder the product.
Representative name:sandeep khatua

I have questions..
1. Is this a strategy of flipkart for them who got discount? If so then why are they giving this discounts?
2. Today also the product is available and showing will be delivered tomorrow. Is the company a fraud and not reliable to customers?

Pls beware of flipkart... Very worst experience... I am a law practice student.. Going to lodge a consumer complaint against them.

I have ordered asics running shoes on 11 aug and expected date of delivery was 20 aug. On 21 aug it was told that it will be relived by 24 aug. On 22 aug it's was told that item is not traceable hence we are cancelling your order. On 24 aug i checked the item and in status it was shown as reached 6 miles hub guwahati. When item has reached next to delivery point how can you say it's not traceable and cancel my order. It seems to be a kind of fraud from your side. I am still willing to accept the item. You are requested to please help and deliver the item to same address. If i have to place the fresh order then i have to pay almost 1000 rupees more.

I ordered my phone moto e4 plus on 4th august and was delivered on 5th august 2017 but from the first day there were network issue in the mobile... But i still managed it for 4-5 days... But after seeing the 10 days replacement policy on 10th augusti took a step to return it back or get at least replacement... But from that day till now there is no step taken by flipkart.. My order i'd is - od[protected].. Worst experience ever... Plse do take necessary action or i will have to take this matter to the court..

Hi guys,
First time i ordered ear phones from flipkart of philips company but were duplicate hence refunded the product and next time ordered skull candy again skull candy was not working on one side placed a request for return and a flipkart guy came and took the defective piece today flipkart guy came for delivering new piece but he is asking for defective piece as it is already given very # service these people are playing with customers flipkart need to file a case this time [protected]@yahoo.com
Very very bad service # service
Will case against them

I ordered my phone on 4th august and was delivered on 5th august 2017 but from the first day there were network issue in the mobile... But i still managed it for 4-5 days... But after seeing the 10 days replacement policy on 10th augusti took a step to return it back or get at least replacement... But from that day till now there is no step taken by flipkart.. My order i'd is - od[protected].. Worst experience ever... Plse do take necessary action or i will have to take this matter to the court..

My reebok men t-shirt return but still now amount rs-584 not recived & no mail get 14/8/2014 so look at this matter refund money

Order id
Od[protected] item)
Order date
Sat, aug 5th '17 10:20 am
Amount paid
₹584through cash on delivery

Bank details-
Hdfc account no — [protected]
Account holdaer name-pousali samanta
Bank : hdfc bank ltd
Branch : kolkata stephen house bbd bag
Ifsc code :hdfc0000008
Micr code :[protected]
Branch code :000008

Phone-[protected]

Pousali samanta

Mail [protected]@rediffmail.com