Flipkart Complaints & Reviews

Product delivered but installation not done as promised on the same day. I have sms confirming the time. Also terrible customer service. Assistant manager disconnected my call after waiting for 1.30 hrs to talk to him. Called multiple times. But all reps and sups are equally incompetent of delivering proper customer service. Delivery guys from ekart threatened to not deliver the product to me if i ask them what time they are coming. Assistant manager disconnected my call and never had the courtesy to call back after disconnection. Looking for compensation from flipkart, as everyone was very prompt in telling me about the policies of the company for customers but no one is willing to tell what happens if the customer is not given proper customer service from flipkart. Worst experience for a saturday.

Order id- OD[protected]
Guys, I placed a order of I phone 7 32gb black yesterday and delivery was expecting on 17 august. But today I just received message that order cancelled. Guys please let me know why this order has been cancelled even I didn't placed or requested for any cancellation.
How you guys can cancelled order itself.

Hi, i've changed to new phn instead of logging out i by mistake deactivated my account from old phone. Now i'm trying to log in in new phone it shows, "account inactive please contact us." so please i request you to reactivate my account. Otherwise my cart items & wishlist
Will be lost so please help me in reactivation as soon as possible
E-mail id: [protected]@gmail.com

Flipkart and amazon deals were going on for last few days and i am looking for iphone 7 32 gb (Rose gold colour) as gifting to my wife. Yesterday i was comparing prices with flipkart and amazon with cash back offer for the above mentioned apple product. Within 10 minutes of span, prices for same product is fluctuating without any parity. Yesterday midnight in last minute checking out of price for apple iphone 7 in both amazon and flipkart, i got deal in flipkart finally and purchased the above mentioned product in 3 months emi using citi bank credit card along with using gift voucher on inr767. All transactions are complete and i received purchase confirmation email from flipkart. Yesterday at 11:55 pm i received email and sms that flipkart cancelled and refunded amount without any valid fault from my end.in sms they mentioned, "order cancelled: sorry, your order for apple iphone 7 (Rose gold 32 gb) has been cancelled by the seller as they had listed the price incorrectly due to an unforeseen error". Purchasing this product, i spent one week continuous effort which is now in vain. Even i missed the deal of amazon which is also lucrative that moment too. Flipkart cannot toy with customers whenever they feel like. Flipkart just destroyes and insult my self esteem, self respect to my family members and to my wife. Order can be cancelled from my end only if i wish. They can not cancel the order on my behalf. This incident proves that flipkart does not have commitments to customers. By their wrong doing flipkart is contradicting with their own banner in website and facebook (Best brand - best price - assured service.. And "flipkart perfect buy"). Whatever y flipkart is doing, is wrong business practice. So arrange the ordered iphone 7 what i ordered exactly and deliver in time.
Thanks and regards
Asif chowdhury
Flipkart order id: od[protected]

[Resolved] Flipkart — Account reactivate

18 Reviews
Sm Sms Suresh on May 25, 2017
Submit a Complaint
My flipkart account has been deactivated and now I want be activate it but it is not activating
My flipkart account connected with my mobile no. It is not connected with email and when I enters the mobile no. And password he saw me "Account is inactive contact the customer support to reactivate it"
Pl solve this problem vastly
Rg.. [protected]
I'd. [protected]@gmail.com

Dear Flipkart Team,

I have ordered one headset on 31st July 2017, And this product shipment on 5th august 2017, Some issue i have found this headset, I have requested flipkart customer care my original product will be shipment in my address. But no resposnce of your end. Please try to understand my problem and shipment current item.

raja

Johnson & johnson onetouch ultra 50 test strips glucometer
Id od[protected]. Dt.02/08/2017
Without any request from me for cancellation i got a message "we would like to inform you that we have processed your cancellation request for the following items in the order with order id od[protected]."i would like to know the reason for cancelling the above order.
R. Sathiyabal, mobile no. [protected], (Country code 91) email id [protected]@gmail.com co

Dear sir, i have purchase a mobile phone redmi 3s prime in dec month by flipkart shopping app.
Order no - od[protected]
Imei not ok in invoice
Required imei no-15
Total 14nos available in flipkart invoice
My phone is under repair so i have required urgently (Correct invoice copy)
Last 3 days i am sending mail bt problem not solved till now
Regards
Puru sharma
[protected]

Od[protected] i ordered red mi note 4 i have some problems with it I give for replacement but still issue not solved they didn't pick up my phone
Order date 25/07/2017
Replacement date 2/08/2017
This issues still don't solve i want my money back or change my mobile they didn't pick up my phone plz help me

I ravinder kumar has ordered a new redmi note 4 on 20 jul 17 when i was in mumbai, on my wives name Mrs Shashi, it was delivered at my house in delhi on 21 jul 17. After i came back to Delhi on 02 Aug 17 i opened the sealed packet was surprised to see that its camera was not working. I called up fillpkart but they denied to replace it and said, the returned policy only works upto 10 days, and i have to go to the service center to get it done. I went to the service center where that mobile is still lying from 05 of Aug 17.
i m deeply unsatisfied from the delivery system of flipkart and very frustrated of it. I payed the full money to flipkart still i am not having the thing in my hand since a month. Now I want my valuable money back and request to take that peice of junk back from me as soon as possible.

My Order no. is OD[protected]. On 02-Aug-2017, I bought Moto e4 plus from Flipkart However, when Moto E4plus was received I discovered that its display have faulty . A line appear in display and i claimed it for replacement. But flipkart customer care suggest me to visit moto Service Center. But service centre denied to resolve my issue. Also from flipkart i have not received any satisfactory response.

I am eligibale for gift voucher of rs 3000 but they failed to provide in time and now they are offering 200 rs instead of 3000 rs. very shameful act by flipkart .
they keep delaying the complaint for more than 30 days and at the end they said voucher has been expires and they provide just 200 rs instead of 3000 rs voucher.

flipkart send two fake vouchers which was invalid and they purposely take more than 30 days ultimately its my loss and they are offering just 200 rs.

what a fake company flipkart.

In continuation to my continued ordeals, i was helped by flipcart to take back my iphone se which was delivered two sets in same shipment due to transaction error where i ordered one. The irony is that the executive asked me imei number of returing phone and they send some person to pick it up unfortunatly they mentioned the wrong imie number to be picked up and again the phone whcih after much struggle was taken back has been returned to me, now i need to follow again all the previous efforts to get the right one picked for return. Due to error of there executive. I have proof of recorded conversation what number i gave to him gor return. Its my humble request to pl correct it and take back the iphone and refund me. Thanks!

The Big Freedom Sale started at 9th Aug 00.00AM .
and also Infinix Note 4 "Buy Now" option was enabled by 9th Aug 00.00AM .

According to Flikart website, we all know that in this SALE duration HDFC credit card offer of 10% discount was there.

I purchased this mobile during that offer period but Flipkart didn't give me credit card discount.
I had raised the complaint with Flipkart's Customer Service for [Incident: IN[protected]] which was supposed to be resolved by 11 Aug, 11:30 AM. according to their email

Today by 12 Aug 11.30AM, I checked with their customer care, But at first their executive started denying my eligibility for HDFC credit card 10% discount offer and also didn't find my existing complaint (or any other) under my account.
But later after giving her my already registered complaint [Incident: IN[protected]] she magically found it.
( I requested her to, let me speak with her senior executive )
Later ... speaking with her senior executive (which he claimed), I have received the same response that it will be resolved.
Which I doubt, because their customer care executive don't find HDFC card discount offer along with my order even though it was purchased during that duration.
It's Flipkart's internal programming error that offer is not reflecting along with my order even although it was purchased during that offer period.

As a proof I have HDFC credit transaction pin received SMS and Flipkart's Order Confirmation.

This is my request : Please resolve this issue as early as possible.Already you have taken extra day and still haven't resolved my issue yet.
Otherwise I have to return this product.I promise you i will never buy any thing from you again.

P.S. : I spoke with 4 of Flipkart's customer care executives, and 2 of their cutomer care executives denied my eligibility at first but after successfully wasting my 45mins time... they magically found that they were wrong and I should get that offer.

On[protected], i bought moto m (Grey, 64 gb) from flipkart for inr. 17999.00. However, when moto m was received on[protected] i discovered that it was creating an issue and i claimed it for replacement. But the replacement product also started creating issue and till now 3 times i gave it for service, service center also agreed on its that it was having display lining issue on screen and replaced motherboard. Had a call with moto service and flipkart service center but not a single help from them too.in this 4 months i faced such problems with your device and now i do not want to spend single penny and time (Go to service center every week) for it, so i really appreciate if you take this device back and return my whole amount. I do not want any replacement.

Hi i am anuj kumar and i order a on serious mass gainer rs 3120 but i received only empty box,, i contact customer care he said wait 24hr after be said wait48hrs and after 48 hrs he said wait 72 hrs and now he said please reply me our email but i have not received any mail so wht i do, now i want to my money back otherwise i will complain you contact no is [protected] email id is [protected]@gmail.com

I got this product delivered and complained that it's a fake product, what I don't understand is even it's non refundable how can flipkart customer care tells me due to some policies i have to keep this product and be happy with my loss cus they can only offer token of apology as 20% of my total money loss. And I should also mentioned he wasn't talking he was shouting and was yelling i haven't said any bad words . So conclusion is i have to keep this product, and was not even given TOA as the call was ended from myside without telling weather i want it or not. IORNEY they have to get customer permission to appolize.

Dear Flipkart,

I'm ordered Lenovo K6 power on 1st Aug 2017 by online debit card payment..
& the delivered date is 3rd Aug 2017. But i'm received product on 4th Aug 2017.

Okay, i like to use it inserted my sims and check. and it is not reading sims & showing no service.

Restarted it multiple times but no use at all.. Then i rise a requested return but there is no option for return the product only replacement. on 11.22 am 4th Aug 2017.

Then the replay is we will update you on your return request.

Update is flipkart technical person will call you for troubleshooting at 7pm 4th Aug 2017.

He called me, i supported for troubleshooting but problem is not rectified.

Then i called customer care they said after technical person visit we will approve return (i.e. replacement of same product) depending on his feedback.

Technical person visited on 5th Aug 2017 with my continuous follow up.

Return request accepted & delivery will be done by 8th Aug 2017.

And i received a message on 7th Aug 2017. i.e. delivery of product is scheduled on 8th Aug 2017.

But i didn't received any info regarding delivery. Product not delivered till 6pm 8th Aug 2017.
Again i called customer care they said wait till 7pm delivery will be done by today itself. by end of that call i received a sms that item will picked by 6.29pm 8th Aug 2017.

But nothing happen, i called around 8.30 pm, they saying wait till 9pm 8th Aug 2017. by end of that call i received a sms that item will picked by 6.29pm 8th Aug 2017

I called at 8.30pm 8th Aug 2017, i received sms that item will be picked by 6.29m 8th Aug 2017.

And too much irresponsibility towards customers by you customer care executes every time i called.

Now my call also not connecting...

I order the item to get in two days or three days but till now i didn't get right product. And lot of process i have to follow because flipkart delivered the defected problem.

What is the meaning of easy returns... ?

you're just replacing the same product.

We request the return when we are not happy with that product. But you're replacing the same product. Then how customer will satisfy with that.

When i received new seal product it is defected why i should take the same product again.

Even you're not replacing on time... And the lot of process we have to follow if flipkart delivered the defected product.

Flipkart services become too unsatisfactory with in no time.

Why should we waste our valuable time for your unsatisfactory services.

I'm purchased product to get Good product & on time i.e. 3rd Aug.

Neither to get disturbed by your defected product nor to follow up your customer care executives nor to waste my valuable time & to get mental tensions.

Please respond as soon as possible... Refund my amount & pickup the defected product.

Thanks & Regards
Pranay Anumandla
[protected]
[protected]@gmail.com

Hi, i recd moto e4 plus (Iron gray, 32 gb) thru flipkart but mobile is having problem of audio, receiver not able to hear the conversation the voice goes up and down, i have this problem from day one, flipkart asked me to give service, even after servicing same problem, now flipkart is not answering my calls. Please help me to sort out this issue and exchange the mobile or refund the cash.

Mb [protected]

I purchased moto e4 plus on 6th august 2017 having order id od[protected]. Its camera is so bad that video recording does'nt works in room.in fact one is not able to record any moments of joy in evening having adequate light.
In essence video recording does not works at evening neither primary or secondary, it also hangs.
When i called to customer care to return the product they denied by saying it cant be returned even its been within 10 days of purchase.