Flipkart Complaints & Reviews

I ordered 2 items in flipkart on aug 15, 2017 & the transaction got cancelled & got a mail that your amount will be refunded. But i didnot got my refund back.
Amount:rs.756
Txn id:[protected]
Ordered items: 1. Craftival imagi doh cid-018, 2. Funskool doh case of colours
Please do the needful in refunding my amount as early as possible.

Dear sir,

As per the latest conversation with your executive i came to know that, you are not in a position to solve my issue from you end because the offer is not valid on my mobile but i would like to mention the following points:

1) i ordered the mobile on wed, aug 9th '17 12:25 am, order id od[protected] under the big freedom sale
2) i made a payment with hdfc debit card (1st and last transaction under 10% cash back offer), according to that i should get 10% cashback instantly, but i didn't get the cash back (I was confused with instant cashback and deffered cash back)
3) on 9th afternoon i came to know about the cashback is instant, i raise the complaint in customer support same day, so that i can take the action (To cancel the order and again purchase the same)
4) from customer care service i came to know that my complaint is genuine and due to technical issue i didn't get the cashback, they escalated my issue on 9th aug only and they assured me that i get revert by 11th aug
5) i constantly taking a followup till 13th aug, till that time i didn't open the mobile handset, but customer care service assured me that you issue is genuine and you don't worry, we have escalated your complaint
6) till 22nd of aug i did a followup with your team but i didn't get a satisfactory reply

7) on 24th i received a call from customer care service mentioning the following points
A) your handset is not under the hdfc bank big freedom sale :
I) they why your executive didn't replied on 9th to 11th of aug
Ii) if in terms and conditions of hdfc bank debit and credit card offer and big freeedom sale if it is mentioned that this deal is not valid on moto e4 plus mobile then why take too much time to solve this issue, it can be solved on 1st day itself, that this offer is not valid on this mobile
Iii) according to my knowledge, the name of mobile handset is mentioned in faq of hdfc, on which terms and conditons are not valid

Attached refer please find hdfd faq published on flipkart website for more detail

Now customer executives are saying that they are not in a position to solve my problem, so i requested to return the handset, they say already 10 days passed it is not under their control

Either solve my issue or make provision for return of handset

With regards,
Ashish agrawal

I have ordered a adapter (Xiaomi note 4) it was cash on delivery, but the flip has been called with out my concerned. I have complaine customer assistant but the did not registered my complain, and anather complain is that i have bought a cell phone name xiaomiredmi note 4 but with in a few days the adapter do not work.
Replace my adapter and stop to harragementthe customer.

Hi team,
The philips hl7576/00 600 w juicer mixer grinder i received, didn't have "unique spill free detachable spout". So under accessory missing, i went for the replacement; which was promised on the website (10 days replacement) the price of the product had been changed and it was higher than what i have paid for.
I am being forced to go for refund against the terms and condition. I think and pay a higher price. I have even mailed them, but of no use.

I had ordered micromax battery from flipkart and received it timely but when i inserted the new battery in mobile,
Within 5 minutes it got scorched with mobile. My mobile worth rs 7000/- is spoiled just bcz of faulty battery. And i paid flipkart rs.619 for battery. Moreover, my life was at risk. I could have been injured or even died if had slept after inserting the battery.
I claim the total amount rs.7619/- from flipkart, which is the total monetary loss suffered by me.

Order id: od[protected]
Order date:[protected]
Inv no. :faa44w[protected]

Please do the needful.
I will be highly obliged.

Thanks
Shailja kanaujia
[protected]

I ordered oppo f3 mobile on 9th aug, 2017 and cancelled on same day. On 12th august i received a message that refund reflects in 6 days which wasn't happened. On 24th my citibank credit card statement generated which included first emi for the mobile. When i spoke to flipkart executives for 4 times they asking me to wait and talk to bank for emi cancellation. When i spoke to bank they were saying cancellation charges applies with 2%on loan amount. They are saying as i opted for no emi cost, i have to bear the charges for cancellation which is not fair without receiving mobile. If they could refund the amount before 24th no emi would have reflected on my credit card. Fyi, refund initiated message received on 12th august from flipkart.com. Though mistake happened from their end, they not responding properly and asking me to wait for 6 more business working days. If this happens, i have to pay the emi though no mobile has received.

I ordered a moto e4 plus on 24 august 2017 through flipkart. When i am tracking it, i found that it showed the status out of delivery area (Pincode-address mismatch). They have delivered many times in the past to the same address and my pincode and adress does not mismatch. Why they are doing so. If cannot deliver they should have told me when placing the order.
Order id - od[protected] item)
Order date - thu, aug 24th '17 12:07 pm
Total amount - ₹9, 999 through cash on delivery.
I need a phone urgently so i ordered this one. Now it completely wasted.

Dear sir,

I have ordered samsung galaxy j7 pro on august 10th. Order id : od[protected]. I have called the customer care center multiple times and repeatedly saying today it will be processed. When ever i called i am getting the same answer. Every time they are taking new request. Bank is already charged the amount for emi. Kindly help me.

Thanks,
Mallikarjuna reddy. K

Delivered a faulty product. When tried to place order to replace the product app didnt work properly and selected wrong reason. Once the delivery guy came to deliver explained about the issue, he asked to cancell the replacement and reorder it. Reached to customer care and they are useless people who said will get resolved in 40 hrs, it's been 6 days and no hope of replacement.

From the very beginning while i configure and installing the apps the phone having problem, touch is malfunctioning, phone speaker is not upto mark, mic problem, loud speaker too low, camera not as expected, while charging touch not functioning properly and also touch is not very smooth, calling problem in 4g volte in jio. I want replacement. I called 2-3 times in flipkart they simply denied for replace.

Hi sir
I have been placed an order of washing machine on 15th aug with special discounts and cash back offer order ref no (Od[protected]... Delivery date was mentioned was 22aug.. Not delivered as per the promise.. Later i have called and emailed about the delivery status.. Till then no calls or emails from flip kart... I believe which is the best practice of flip kart... Then i got a resolution that my quire will be addressed by 29th of aug,,, sudden shock from you that we have refunded your money back... Which is the best part of flip kart... No prior intimation or call... They are playing with my trust... Money.. Time.. I also lost my respect... It was a gift for my mom... Finally called up customer care some x revived and said we cant do anything this is supplier problem... Then connected to manager.. Mohit... He in fact replied the same i been asking him that after wasting my time why cant you compensate the offer amount to me for further order... He straight replied no... This was very frustrating for me then.. Why name such people as customer care manager... What is the care is taken here... Just harassment with customers.. Later connected to tapesh he was representing him as a senior manager where i was almost 40 min on call... Who in really repeat the same as notice board ther is no quality of care... He is still telling the same and no one is there to answer my quire... Repeated harassment from flip kart... If any customer care you have please call me and answer my quire... Im am depressed and doctor has suggested me for 2d echo test and im in medication i need the compensation from flip kart...

Regards,
Pradeep. C
[protected]

Hi,
I have placed an order for microwave oven ifb 23sc3 on 21-august-2017
Order id = od[protected]

The first oven i received, had a control panel faulty. So i raised a replacement request. The replacement request has been rejected stating that there has been a technician visit even though there was none. I raised the issue once again and they took it up and accepted the replacement. After a 25 day delay i received the replacement oven on 16-august-2017.

The replacement oven is faulty and it shuts down after 5 minutes of operation. There is no warning and it shuts down completely even when the mains power is on. Doesn't turn on for at least for 10 minutes. There has been no technician facilitated by flipkart after the purchase. Yet it again states that installation and demo service is complete on the website.

I called ifb customer care personally to request a technician visit. They visited on 25-august-2017 and told that the product is faulty and recommended me to place a replacement request.

I tried to file a replacement request but the site doesn't let me do it by disabling the replacement. The product is under 10-day replacement policy. The oven is delivered on 16-august-2017. I have waited for a technician visit facilitated by flipkart. As none showed up, i filed a complaint through flipkart help service on 24-august-2017 and they assured a response within 24-hours. Today is 26-august-2017 and didn't get any reply and the 10-day replacement policy is going to end.

I request a refund since i’m not satisfied by either flipkart or ifb customer service. I have been a regular customer for flipkart and this is a big let down.

Dear sir/ mam
I have order samsung c9pro in 17 july. But i have recived diffrant item. I have complant same day but i have not recived refund/replacment. I have call your costomar care but not solve my problam. This case is 45 days old but company is not response in case. So plese help me my order no. Od[protected] bhai is company pa kasa trust kara. Bhai ma toh is company ka service sa khus nahe hu. Bhai mara pasa bhe block ho gaya na he mugha product mila ha. Agar ma flipkart ka coureir office gata hu toh kah data ha ke hamara pass apka product nahe ha. Mana is case ma 2 agu. 4 agu, 5 agu, 7 agu ko complant ke the mager ya log mujha 4 din ka time da data ha. Mana aj bhe call ke mager mugha ajj bhe 30 aug ka time da diya ha. Plese halp me mara mobile no is [protected]

Dear sir/ma'am,
I booked few kids items (5 items) on 19th august 2017 for very much special occasion for my family. The delivery should be on 29th august 2017, as per tracking details. One item i received on 21st august 2017, today suddenly i got message my order has been canceled & money will be refunded in 6 business days which is surprise for me. I checked status & found items has been returned. Even no one contact us regarding this items delivery.

Order id : od[protected] booked on 19th august 2017

I just received email from flipkart which is stated the courier service is not available for my pin code but my question is how they accept the order?

All incident is not acceptable & very much inconvenience to us. Why it takes 6 days to return my money? Already you used my money one week & it looks like a scam even flipkart use thousand's of customers money like the same they will earn good interest from bank.

I am nri & booked this items for my family child birthday, now i have only three days in hand & i dont think i can buy and send them something through online.

Kindly investigate the same, i hope you already received many complaints like the same.

Thanks in advance.

Regards,
Sardar b. Pachimbare
+[protected]

Dear sir,
By mistake i marked the same complaint as resolved. Though it is not resolved, but the progress is mentioned below:

An email received from [protected]@flipkart.com as trailing text-
Hi,
Order id:od[protected]
We are sorry to let you know that the delivery of your order has been delayed due to an unforeseen issue faced by the seller.
Please be assured that the order will be delivered to you by[protected].
We would like to thank you for your patience and understanding.

Regards
Flipkart.com

Below is my original complaint lodged on 25.08.2017
Dear sir,
I have ordered a moto e4 plus mobile handset on flipkart.com by paying rs 9999.00 by debit card on 25th july 2017. Order id was - od[protected]. A small cartoon packet was delivered to my home. When it was opened, a dummy nokia mobile was found in the packet. Immediately contacted to flipkart, return was requested for replacement, the replacement was approved & accepted by flipkart with return id[protected]. It was requested on behalf of flipkart to reurn the delivered item to their specified address with mentioning the return id given. It was assured to me in the same mail, that before 21st of aug 2017, the replacement item would be delivered to me.

I did as per instruction, & returned the delivered item by first flight courier on 10.08.2017 to the address of warehouse as given to me. Copy of receipt of first flight tracking is attached also with tracking id - j991p0262516. By tracking the returned item it is seen that the return item is delivered to warehouse on 16.08.2018 at 4:00 pm. But now the return status is not being updated by flipkart & shipping of the new item against replacement is not being done. When contacting to flipkart customer care team, flipkart support on twitter no updates are being given by them. 21st of aug deadline have already passed & today is 25th of aug. Still they are not even bothered about responding with a time frame to deliver me the item. I am attaching the details & delivery of return item status in the attachment.

Please do something sir to either refund me the money of rs-9999.00 + courier charges of rs 445.00 or deliver the item against replacement to me.

Thanking you
Saroj kumar jha
[protected]@gmail.com

Ordered asics shoes. Flipkart cancelled my order saying it's not traceable and we have to cancel as per policy. It was against my wish. Upon tracking myself found item delivered to nearest hub of destination. Upon calling for clarification suggested me to place fresh order which is costing almost 2700/- rupees extra for same product. Really a worst and bad experience with flipkart. Wrong information provided to forcibly cancel my order. Next horrible thing is upon calling all executives are saying they can't help it's fault of someone else. I want to know who's fault is this. Is it myself who did fault by placing order on flipkart.

Dear flipkart,

I'm very much frustrated with the kind of service i'm getting from flipkart. I never expected his from here. I was having very much trust on this website but this is very depressing incident i have faced with you people. I bought my laptop on 8th and got it delivered by 11th august, which was defected, same day i applied it to refund and got a technician visit scheduled for 18th but no one came and nothing happened, i complained again and got it rescheduled for 24th but again no technician came. Now today i complained again and the customer care guy says that no refund can happen without technician visit, i don't understand whose fault is this, is it my fault to purchase it from flipkart now i am just looking to complain everywhere. I am very much irritated now because i needed this laptop for my business work.

Please help me as soon as possible. Please have a look on my attachment.

Pawan sharma,
[protected].

Order id od[protected]
Ifb tl-rdw 6.5 kg aqua fully automatic top loading washing machine

I have placed order for 6.5 kg fully automatic top load washing machine on 23/7/2017 and the same was cancelled on 24/7/2017.
Three dates failed for return
On repeated request since 24 jul 2017, flipkart has not pick up my return which was schedule on 17 aug 2017. My payment of rs 15999/- has been debited on 23/07/2017. Every time call centre executive are giving time but no one has come to receive my return pick up and my amount has been held with flipkart.

Kindly arrange my return pick up at the earliest.

Dear Team,
I had ordered a mobile from Flipkart.
But I got damaged one.i had given a complain regarding this.but they are denying to return.

Flipkart order I'd (OD[protected]

Please help me out.. Thank you so much in advance.

Order id : od[protected]
I have requested to return my product as size was not fitting me. Advisor told me to courier product to d given flipkart warehouse address... I did that and product have been received by flipkart on 8august, 2017. And i am chasing flipkart for my refund... But every time i call them i have to tell the complete story (As they don't have any records) and everytime the will tell me to wait for 2days. I have raised 2 complaints and escalated my issue, spoken to senior manager but no one is helping me... I m really very frustrated n pissed off with this flipkart company. I think they have got the high training to ut d customer on hold n disconnect the call, advisor manager everyone does d same to me. Flipkart is not atall a trusted company. I have spent hours n hours with them to resolve my issue but nothing happened.