Flipkart Complaints & Reviews

Delivery problem at aluva hub.

I ordered moto e4 plus on 6th august.. I got a message in my phone stating that it was out for delivery on tuesday.. Until now i haven't heard a word from them.. When i checked the tracking status it says order received at aluva hub... I also attached my message screen shot.

I ordered online iphone se and during payment it showed error in transaction and then a message due to heavy rush your order did not go through. So i re-ordered the product then i received message that two same products are being shipped. I immediately called flipcart executive, she assured me to receive the package and we will take one back
So i took delivery and took one phone out for use the other is still packed. Now even my numerous calls they are just not returing it back. This is plain cheating. I have ask them to call me back they don't call and when i call, some time they say they will resolve issue no problem and other time its no and put me on hold for ever till i dont disconnect myself. I have call recodings and sms of these conversations.

Ordered sansui 1.5ton inverter ac in flipkart on 23rd july 2017, delivered on 26th july 2017 and sent their people for installation on 27th july 2017. After installation cooling was not there even after 1 hr so called the person who installed it, he came and checked and confirmed as the condensor was not working so asked to request for replacement. I requested for replacement on the same day 27th july 2017 (Thursday). A person from sansui has also checked and confirmed that the product is defective.

But still now they have not issued the product for replacement its already more than 15 days. I have followed up many times with their customer care through calls and mails also through facebook but no progress in replacement.

I asked atleast to refund the amount paid but they didnt they are least bothered and very poor customer service

I have bought a cloud walker tv 43 uhd 4k on 5th august. As per the description in flipkart it says the tv is uhd 4k, but when we connect to the ps4 the tv said "tv does not support hdr" i changed the hdmi cable still it shows the same. I request for return flipkart has 10 days replacement option but they are not responding now. They are delaying. I request for refund they said they wont do. But the tv does not support hdr as per spec uhd 4k.

I requested return on 7th august. They scheduled tech visit on 8th august, but till now no one called me or came. Very dissapointed. There toll free ivr option does not allow me to talk to the technician. Every time it says all technicians are busy and gets disconnected.

Dear Flipkart,

I'm ordered Lenovo K6 power on 1st Aug 2017 by online debit card payment..
& the delivered date is 3rd Aug 2017. But i'm received product on 4th Aug 2017.

Okay, i like to use it inserted my sims and check. and it is not reading sims & showing no service.

Restarted it multiple times but no use at all.. Then i rise a requested return but there is no option for return the product only replacement. on 11.22 am 4th Aug 2017.

Then the replay is we will update you on your return request.

Update is flipkart technical person will call you for troubleshooting at 7pm 4th Aug 2017.

He called me, i supported for troubleshooting but problem is not rectified.

Then i called customer care they said after technical person visit we will approve return (i.e. replacement of same product) depending on his feedback.

Technical person visited on 5th Aug 2017 with my continuous follow up.

Return request accepted & delivery will be done by 8th Aug 2017.

And i received a message on 7th Aug 2017. i.e. delivery of product is scheduled on 8th Aug 2017.

But i didn't received any info regarding delivery. Product not delivered till 6pm 8th Aug 2017.
Again i called customer care they said wait till 7pm delivery will be done by today itself. by end of that call i received a sms that item will picked by 6.29pm 8th Aug 2017.

But nothing happen, i called around 8.30 pm, they saying wait till 9pm 8th Aug 2017. by end of that call i received a sms that item will picked by 6.29pm 8th Aug 2017

I called at 8.30pm 8th Aug 2017, i received sms that item will be picked by 6.29m 8th Aug 2017.

And too much irresponsibility towards customers by you customer care executes every time i called.

Now my call also not connecting...

I order the item to get in two days or three days but till now i didn't get right product. And lot of process i have to follow because flipkart delivered the defected problem.


What is the meaning of easy returns... ?

you're just replacing the same product.

We request the return when we are not happy with that product. But you're replacing the same product. Then how customer will satisfy with that.

When i received new seal product it is defected why i should take the same product again.

Even you're not replacing on time... And the lot of process we have to follow if flipkart delivered the defected product.

Flipkart services become too unsatisfactory with in no time.

Why should we waste our valuable time for your unsatisfactory services.

I'm purchased product to get Good product & on time i.e. 3rd Aug.

Neither to get disturbed by your defected product nor to follow up your customer care executives nor to waste my valuable time & to get mental tensions.

Please respond as soon as possible... Refund my amount & pickup the defected product.

Thanks & Regards
Pranay Anumandla
[protected]
[protected]@gmail.com

Order id - od[protected]
product - moto e4 plus (Iron gray, 32 gb)

Ordered moyoe4+, defective product received mobile phone with hanging problem and later replaced mobile also defective with display problem

Now flipkart not accepting replacement or taking return.

This is worst customer experience with flipkart

Please suggest me on this for resolving my problem.

Mahesh jampala

Order number od[protected]
L'oreal paris deep nourishing creambath with water lilly (490 g)
Received duplicate product with pungent smell. I have already used the original product purchased from loreal salon.
Product is unused from my end. From the smell itself i cound make out its duplicate. It says non-returnable in my order history.
What the hell would i do with this crap product o[censored]rs.
Its high time you ban such sellers.

I purchased motorola moto c plus mobile amounting 6999/- from flipkart.com delivered on 20.07.2017 under 10 days replacement policy but from the very beginning o[censored]sing this mobile phone i am facing a lot of problems i. E - 1) battery draining very fast, 2- big software issue in this phone, 3) each and every apps not responding after using few minutes, 4) once battery fulled up with 52% charge but after changing the sim card reinserting the battery i just got shocked that the power decreased to 4%, later again battery fulled up with 72% charge but after changing the sim card reinserting the battery i just got shocked that the power decreased to 4%.

I request for replacement 3 times but all the 3 times my replacement cancelled by flipkart even after the technician noted down that there is hanging issue, battery issue and also software issue in this phone.

Now please take necessary action for replacement otherwise i would have no other way except going to legal procedure.

Please inform me under which ministry e-commencing site i. E flipkart.com being regulated.

For my product, i was continuously following with flipkart and remind there executive about delay as my product was lying in vizag courier centre for more than 2-3 days. They told me confidentiality that i will get my item by today i. E 8th aug. Now i m getting mail that my item cannot be delivered n will be delivered by 14th. Its simply cheating customers as the item had charged with delivery charge also.

They are simply harassing the customer and they are giving fake features and fake promise to the customers..

When we called for complaint without our issues resolved they are closing the issues and disconnecting the calls.

If we ask many questions they are asking the customer like who told you purchase from online if you want to buy mobile as per your expectations go and buy it from local shop.

I ordered panasonic elluga arc2 handset.
When i recieved it i found that it is an used phone
I complained for refund
After approval of refund i recieved a msg in which i got an email id for refund of my courier charge, when i mailed my courier bill i got an email from gmail in which i got information that given email id [protected]@flipkart.com is not in use
After that i made a call to flipkart customer care they prompted that in my flipkart app i'll find the option to mail my courier bill
But in my app i didn't find any attachment option

I had ordered tv, freeze and washing machine with subjected order no, before order delivery i found gap in price as i have seen before order and after order, i immediately called the customer care on this, the executive suggested to cancel this product order and do a fresh order which i did immediately, but in same evening they delivered product and cancelled the cancellation request. I called then again on this issue they said me to raise a refund request online and mention the concerns, but again they rejected this request i recalled them they said they will call me back but i could not get any call from them now when i am calling them they are not responding over my calls.

And meanwhile tv which they delivered was broken and they said they will deliver this within 72 hours but now they have cancelled this order as price has gone up.

I am requesting to cancel all the order but they are not responding.
Please help me in this regard.

I had ordered a skull candy headset on flipkart for which i made advance payment through my debit card. The order was placed on august 3, 2017. On saturday, august 5, 2017, i recieved a message stating "the order will be delivered today". I waited for 3 more days, but didn't hear anything from them. When i checked the shipping details, i found that, the order had indeed reached the ekart logistics, aluva on august 5. But as of august 8, the status of the order is showing that there is an address-pincode mismatch (Which i can confirm is a false claim) and the location is out of delivery area. I can also confirm that i have received multiple products from flipkart to the same address before without any issues. I could find that multiple complaints were logged against ekart logistics, aluva, in this portal. Although all of them were resolved, it seems the root cause is not addressed yet, as they keep repeating the same. This is by far the worst experience i have had from any e-commerce website. As a regular customer of flipkart, i am really unsatisfied and deeply frustrated about your service. I hope necessary actions will be taken not only to resolve my issue, but to prevent this from happening in future. Please see the shipment details and screenshots.

Product: skullcandy s2dul-j846 headset with mic

Shipment id: fmpp[protected]

Purchased philips aquatouch electric shaver through flipkart in the month of jan-2016. It has stopped working fron jun-2017. I have recharged the shaver 8 times each time 8 hrs and it will work only for one minute maximum and then the red light gets on and it will stop working. The product code is : s 5050 / 06
Product description is s 5003 hd electric shaver with trimmer from philips india. The flip kart no given is fmpl : [protected]. Look into this complaint immediately and provide a solution.

Dear
I want Replace Charger Adapter & Back Cover Of OPPO F1 +

Date Of incident :[protected]
Charger Adapter is damage so please replace my charger

Back Cover Op OPPO F1+ But I need Back caover of OPPO F1 F So please Replace it

i want to Refund My Amount Request a Amount

Respected sir/madam,

This is for you kind attention that we have order a lenovo mobile phone vide invoice no. Faabkq[protected] on 27th june 2017. Which is not working properly, we also approch a lenovo service centre but nothing is satisfactory and the company representatives also suggest us verbally that the same mobile set is not assembled properly and not in a proper software condition to repair. So, this is our request to kindly resolve it as early as possible please.

I bought infinix mobile phone through flipkart. This brand is not popular so i wanted to make sure there is return policy. There was "within 10 days return possible". Fone just worked for a day. Now it's not coming up. I tried charging with all possible chargers but it dint start. I wanted to return. After i select return option the app takes me to another window where submit is disabled. To enable submit button i had to select "replacement option"there was no other option). "return" doesn't mean "replace". I dint want replacement i wanted return and refund so that i can order fone from other popular brand. But as a consumer i am forced to select replacement. The customer care says i will get replacement from same brand (Infinix). Its cheating. How can i rely on same brand which gave me defective product already. My money and time both are wasted.

I bought a skullcandy earphone {skullcandy s2ikdy-010 ink'd headset (Black & red, in the ear} 6 months back now one side of it has stopped working but its manufacturer warranty says one year warranty. Now that it has stopped working on one side i want to replace it with a new skullcandy earphone (P. S.- same color please). At first it stopped sometimes and it has stopped completely.

Tax invoice order id: od[protected]
Order date:[protected], 02:33 pm
Invoice no: faa5x[protected]
Invoice date:[protected], 12:23 pm
Gstin: 27ddrps6763p1z6
Pan: ddrps6763p
Sold by
Swaranjali enterprises,
Ashwini bulding. Behind royal showroom,
Wakdewadi pune,
Pune - 411005

Seller registered address: swaranjali enterprises,
Shop no 2, ground floor, nr savitribhai shivarkar chowk, punesolapur, nr savitribhai shivarkar chowk, punesolapur,
Pune - 411013.
Declaration
The goods sold are intended for end user consumption and not for resale.
I/we hereby certify that my/our registration certificate under maharashtra value added tax act, 2002 is in force on the date on which the
Sale of goods specified in this tax invoice is made by me / us and that the transaction of sale covered by this tax invoice has been
Effected by me/ us and it shall be accounted for in the turnover of sales while filling of return and the due tax, if any, payable on the sale
Has been paid or shall be paid.
E. & o. E.
Product description qty
Gross
Amount discount
Taxable
Value cgst
Sgst/
Utgst
Total
Hp 685 single color ink cartridge cz123aa | hp
685 magenta | not eligible for return | imei/srno:
[[32t4t]]
Inktoner | hsn: 84439990 | cgst:
14% | sgst: 14%
[protected].34 38.83 38.83 355
Shipping charge 1 0 0 0 0 0 0
Total qty: 1
Total price: 355
All values are in inr
Ordered through
Swaranj

I baught moto z play phone from flipkart, when i used it i got to know that the camera was not working properly then i asked for return a technician visited from flipkart and approved my return request. I got a new phone after a couple of days and now the new phone gets overheated when using once it got so hot that it burnt my hand. And now they are saying they will not give me refund, i don't want to use this product at all. It's not even 10 days i bought it. I am very disappointed with the service i want my money back i can't risk my life using this phone that gets as hot as it is about to blast. My order number is od[protected]
Moto z play delivered on 5th august 2017
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