Flipkart Complaints & Reviews

On[protected], i bought moto m (Grey, 64 gb) from flipkart for inr. 17999.00. However, when moto m was received on[protected] i discovered that it was creating an issue and i claimed it for replacement. But the replacement product also started creating issue and till now 3 times i gave it for service, service center also agreed on its that it was having display lining issue on screen and replaced motherboard. Had a call with moto service and flipkart service center but not a single help from them too.in this 4 months i faced such problems with your device and now i do not want to spend single penny and time (Go to service center every week) for it, so i really appreciate if you take this device back and return my whole amount. I do not want any replacement.

Hi i am anuj kumar and i order a on serious mass gainer rs 3120 but i received only empty box,, i contact customer care he said wait 24hr after be said wait48hrs and after 48 hrs he said wait 72 hrs and now he said please reply me our email but i have not received any mail so wht i do, now i want to my money back otherwise i will complain you contact no is [protected] email id is [protected]@gmail.com

I got this product delivered and complained that it's a fake product, what I don't understand is even it's non refundable how can flipkart customer care tells me due to some policies i have to keep this product and be happy with my loss cus they can only offer token of apology as 20% of my total money loss. And I should also mentioned he wasn't talking he was shouting and was yelling i haven't said any bad words . So conclusion is i have to keep this product, and was not even given TOA as the call was ended from myside without telling weather i want it or not. IORNEY they have to get customer permission to appolize.

Dear Flipkart,

I'm ordered Lenovo K6 power on 1st Aug 2017 by online debit card payment..
& the delivered date is 3rd Aug 2017. But i'm received product on 4th Aug 2017.

Okay, i like to use it inserted my sims and check. and it is not reading sims & showing no service.

Restarted it multiple times but no use at all.. Then i rise a requested return but there is no option for return the product only replacement. on 11.22 am 4th Aug 2017.

Then the replay is we will update you on your return request.

Update is flipkart technical person will call you for troubleshooting at 7pm 4th Aug 2017.

He called me, i supported for troubleshooting but problem is not rectified.

Then i called customer care they said after technical person visit we will approve return (i.e. replacement of same product) depending on his feedback.

Technical person visited on 5th Aug 2017 with my continuous follow up.

Return request accepted & delivery will be done by 8th Aug 2017.

And i received a message on 7th Aug 2017. i.e. delivery of product is scheduled on 8th Aug 2017.

But i didn't received any info regarding delivery. Product not delivered till 6pm 8th Aug 2017.
Again i called customer care they said wait till 7pm delivery will be done by today itself. by end of that call i received a sms that item will picked by 6.29pm 8th Aug 2017.

But nothing happen, i called around 8.30 pm, they saying wait till 9pm 8th Aug 2017. by end of that call i received a sms that item will picked by 6.29pm 8th Aug 2017

I called at 8.30pm 8th Aug 2017, i received sms that item will be picked by 6.29m 8th Aug 2017.

And too much irresponsibility towards customers by you customer care executes every time i called.

Now my call also not connecting...

I order the item to get in two days or three days but till now i didn't get right product. And lot of process i have to follow because flipkart delivered the defected problem.

What is the meaning of easy returns... ?

you're just replacing the same product.

We request the return when we are not happy with that product. But you're replacing the same product. Then how customer will satisfy with that.

When i received new seal product it is defected why i should take the same product again.

Even you're not replacing on time... And the lot of process we have to follow if flipkart delivered the defected product.

Flipkart services become too unsatisfactory with in no time.

Why should we waste our valuable time for your unsatisfactory services.

I'm purchased product to get Good product & on time i.e. 3rd Aug.

Neither to get disturbed by your defected product nor to follow up your customer care executives nor to waste my valuable time & to get mental tensions.

Please respond as soon as possible... Refund my amount & pickup the defected product.

Thanks & Regards
Pranay Anumandla
[protected]
[protected]@gmail.com

Hi, i recd moto e4 plus (Iron gray, 32 gb) thru flipkart but mobile is having problem of audio, receiver not able to hear the conversation the voice goes up and down, i have this problem from day one, flipkart asked me to give service, even after servicing same problem, now flipkart is not answering my calls. Please help me to sort out this issue and exchange the mobile or refund the cash.

Mb [protected]

I purchased moto e4 plus on 6th august 2017 having order id od[protected]. Its camera is so bad that video recording does'nt works in room.in fact one is not able to record any moments of joy in evening having adequate light.
In essence video recording does not works at evening neither primary or secondary, it also hangs.
When i called to customer care to return the product they denied by saying it cant be returned even its been within 10 days of purchase.

I have placed a order number od[protected] on 30th july 2017. I have not received my order "lenovo 100 wireless laptop keyboard (Black)" yet (12th aug 2017).in website they have mentioned as item has been delivered on 3rd august but its not delivered yet. I have raised complain on the same on 4th august. But its still not resolved. Customer care is very disappointing. I have not received my order. Also i am not getting update. Please help to resolve this.

Sir,
Sub:moto e4 plus speaker problem

My order i'd:od[protected].
I have received moto e4 plus from filpkart date on 10-08-17. But my mobile phone speaker problem. Opposite person doesn't hear my voice. Speker and myek problem.
I register to replacement or refund request date on 11-08-17. But till no response.
My mobile phone (Moto e 4 plus till speaker problem)
Hence i kindly request you to replacement my mobile or refund my money at the earliest as possible.

Sir,
i am sukesh george.I ordered one lenova P2 mobile phone on 27th
july 2017 and made payment through debit card while ordering itself.(transaction id s[protected]while cancelling my above order i got one messege that the pre paid amount will be refunded to my bank account on 8th augest 2017.but upto now i didnt get...so please refund the amount of Rs 13999, otherwise I wish to report to consummer court

Dear Flipkart Team,

I am writing this mail in full pain and this experience in the delivery and exchange is worst one in last 4 years of shopping association with flipkart.

Below are the series of events pertaining to the delivery of Dell 2-in-1 laptop that has troubled me lot, request to kindly take into account and resolve the issue ASAP

1) I have ordered dell inspiron 2-in-1 laptop from your site with exchange of my old dell laptop on 6th-Aug-17, for which delivery was confirmed from 8th Aug-17 to 10-Aug-17.

2) owing to the exchange I have formatted my old dell laptop (to erase my personal data) on 7th-Aug-17 night to make it ready for exchange.

3) On 10th-Aug-17 at 10:30 am your delivery person (wishmaster in your termilogy) came up for exchange and delivery.

4) My wife given him my old laptop(formetted) for inspection/exchange. After opening laptop he told that windows is not installed therefore he will not be able to view the service code. To which my wife told him that it is mentioned at the back of the laptop. On which he argued that how can he verify that code mentioned at the back is correct or not?

5) My wife called me and self has explained the delivery person over phone that its nowhere mentioned that you have check the code in the laptop and same is formated to protect my peraonal data.
But he was reluctant, to which self asked him to see in the setup of pc "BIOs" but delivery person was not qualified to see that and have argued again with my wife.

"Here I like to mentioned that the attitude of the delivery person (wishmaster) was not at all good and was continiously misbehaving with my wife. Which I have came across fist time in last four years association with Flipkart."

6) Getting frusted with the behaviour of the delivery person, my wife again called me and told me about the behaviour of the delivery boy. I talked to him and asked him to come tomorror and I will show him the service code in the laptop. To which he has agreed

7) today I have taken off from my office due the delivery exchange of laptop, I called the delivery person in morning but haven't taken the call thrice. at 10am he has given the call and when I asked him that when are you coming hw told me that you exchange has been cancelled.

8) I want to know from Flipkart that how a product got cancelled without any intimation to customer

9) with all surprise immidiately I called flipkart customer care and explained all concerns to executives named "Sweta". I asked her to arrange delivery and exchange but she told me that she is unable to do so as as per rule they can only once schedule delivery/exchange but not more that. When I asked about what rule she was talking, she has no answer.

10) Being totally unsatisfied by conversations with "Shewta" i asked her to make to talk to her senior to which after keeping on hold for 5 min she told me that all the senior executives are busy right now and you will receive the call within 2 hours, for which I am still waiting after 6 hours.

11) Also insted of resolving my problem she insisted me to cancel my order, over which I told her that I will not.

12) Also when I check the status of my complained it was shown attened. I am unable to understand that how same has been attended when i have not receive the call.

13) Moreover I have received sms from Flipkart today (11-Aug-17) morning that my order is out, i have taken off from my office but no delivery has been atempted till this time. Instead status has been updated at 9:28 that "smart pickup failed" (screenshot attached). I wanted to know when nobody visited my premises how the "smart pickup failed"?
Who is fooling whome?

14)Here I like mentioned tha I have paid approx Rs 67, 000/- (without interest) to flipkart on 6-Aug-17 and till date my order is not delivered. Though I am getting cheper price on other shopping site Amazon but I preffered flipkart as before this insidence flipkart is my first choice due to hassle free delivery.

15) I have formated my old laptop on which I was working on 7th-Aug-17 and since then waiting for new laptop till date. my work is suffering for last 5 days. Self has to go outstation on 13 but dont have laptop to carry withvme for working requirments

Here I am writing this long mail in due frustation that I am suffering from, request to kindly intervene and resolve the issue without any further inconvenience to maintain the trust that I have before this incident.

Regards
Kumar Saurabh

I have done transaction to flipkart on 29 july 2017 but they told it is failed and asked me to contact sbi bank. I did the same and (Sbi) they told that it is successful and flipkart has received the money. Sbi asked me to contact flipkart but now flipkart is again saying that the transaction is failed. Sbi is saying transcation is successful. None of them is accepting and i am at loss.

[resolved] flipkart — account reactivate

16 reviews
Sm sms suresh on may 25, 2017
Submit a complaint
My flipkart account has been deactivated and now i want be activate it but it is not activating
My flipkart account connected with my mobile no. It is not connected with email and when i enters the mobile no. And password he saw me "account is inactive contact the customer support to reactivate it"
Pl solve this problem vastly
No: [protected]
Email : [protected]@gmail.com

I would like to seek help to solve my problem facing with redmi 3s prime
1. The mike of the set is not working well,
As the voice is not going through
Properly.
2. The set is hanging frequently, it is
Getting heated up and hangs, it
Although restarts after 8 to 10 hour.
3. Network data functions very slow.
Please note that i bought this set through flipkart my order id no was od[protected] and was delivered on 3rd dec. 2016.
Hand set fsn - mobekwzyhzhuxjfr6
Please help me in solving the problems i shall be highly obliged.
With regards,
Nafees siddiquie

Dear sir / madam,

I am trying to buy redmi note 4 (Black, 64 gb) (4 gb ram), with exchange of my moto-g mobile. However when i tried to buy message given as imei number is not correct. Please note that i have put correct imei number [protected] of my moto-g number. Please look in to, why it is giving error report.

Regards.

Milind kore
[protected]

Hello, i had ordered the product using flipkart with the order id -
Od[protected] on 29-july.
1. I got the product as faulty and the screen is blinking at 3 times/sec. I am not able to use the phone since then.
2. I had called the customer care for refund and executive assured me. Your money would be refund. Please refer the audio "1. Aud[protected]wa0008. Mp3".
3. After a call it was showing "replacement" not refund. Which is fraud.
4. It was showing and still showing the technician visit by 05-aug-17. But nobody called or visited since then.
5. I had again called on 09-aug-17 to check the reason, they had given the reason the technician may not be available. Please refer the call record "2. [protected]@[protected][protected])_[protected]. Mp3".in this call he assured the visit will be done by 11-aug-17 on/before 12.30pm else the money will be refunded.
6. Even after that tech visit not done.
7. Today when the visit was not done, i called to check the reason. He was telling the visit got delayed till 12-aug. I do not understand how without customer consent the visit can be delayed.
8. Today also customer executive assured on call for visit would be done by 11-aug eod or 12-aug 12.30pm, else the refund of the money with losses compensation would be initiated. Refer "3. [protected]@[protected] ([protected])_[protected]. Mp3"

Also refer all the screenshots showing the worse customer care and worse response, worse seller, low grade product selling, 3rd grade policies.

Customer facing issue since 10 days, but flipkart do not bother to provide solution strictly and on priority.

I need refeun of my product by 12-aug.

Hi, I have ordered Aquaguard 7 LTE but when received and technical guy came to fit he told that one part is missing from the product which is most expensive part of this product and then complaint for replacement on 3 Rd August but every time customer care people says we will resolve it as soon as possible but not get resolved yet.
Every time they assign new dates but the problem is never resolved, every time I hear excuses.

Please help.me out in this problem

Dear sir,
I have purchased a mobile, i kall k24 (Order id: od[protected], order date: 31 july 2017) which was delivered to me on date: 03 aug 2017. But unfortunately the mobile is unable to start after charging and hasn't show any other signal.
Therefore sir, kindly replace the mobile as soon as possible to fulfill my purpose of purchasing.
Thanks,
Dyuti sankar behera,
Mob. No: [protected]
Email: [protected]@rediffmail.com.

I ordered a hair dryer worth rs 1934 from flipkart. I choose the payment option as cash on delivery. The item arrived today itself that is on 11 august 2017. We paid an amount of rs 2000 to the courier man. However, we did not get the remaining change in return. I have been repeatedly trying to call on the mobile number of the courier boy but my call is getting forwarded and finally, i get a message that the dialed number is wrong. It seems as if the courier boy has deliberately done this so that he can keep the extra money with him.
Kindly help.

I ordered a phone "lenovo p2 (Grey 4gbs)" on 10 aug 2017 at rs.13049.
Next day i got an automated call that you have placed multiple order please confirm which one you want to cancel. One was for 17999 & another one was for 14999. Firstly i ignored that disconnected that call. Again after few minutes, i got the same call again that it's an important call from flipkart. One was for 17999 & another one was for 14999. I cancelled 14999 as none of was my order.
After that, i got a message that your order has been cancelled. But why?
I tried calling customer support & first they started blaming that you have cancelled order own your own.

Flipkart is such a big fraud company that they will try to fool you by giving a fake call & then they will say you might have cancelled your current order or you might have listened the amount wrong but i have recordings of automated call & customer care both. Even customer care service is pathetic. They made me hold for 15-20 minutes. Customer care asked to order the product again but guess what product is out of stock now.

Now they have initiated refunding process but i will get that money after 2 days.
I don't want a refund, i want my product but now can't reorder as the product is out of stock plus i have to wait for my money to come back in my bank account. Not gonna suggest flipkart to anyone else. Amazon has better support & policies than you.

Date of the incident: 11 aug 2017
Order id: od[protected]
Resolution: i want that product at the same price. I don't want to reorder now.

Name: ankit arora
Phone: [protected]
Email: dream. A. [protected]@gmail.com

The headphone in my order was cancelled with the microwave even after communicating over phone that i only want cancellation of the microwave and no other item. When i tried to communicate the same with flipkart, they told that there is issue in their system and could not help right now.in any case i need the item. If i have to repay rs.900 no problem, please send me the link, but i need the item at any cost. Both times i communicated with flipkart i specifically mentioned all the details and not to cancel any other items. But you guys cancelled it. Please share me your approach for getting the headphone delivered to me as i need the same for gifting to my sister and i need the item at the earliest