Flipkart Complaints & Reviews

HI Team,

This is regarding one of biggest mistake which I made I ordered a Samsung EVO card for my mobile. I have placed this order on 1nd July 2017 I was told this will be delivered on 3rd of July. So I checked my order status on 3rd and found a fake status on tried to deliver and user was not reachable so I called flipkart and requested them not to put a fake status so I was informed that it will be reattempted on 7th and found again a fake status tried to deliver and user not reachable so I called again and they gave a again a date that it will be delivered on 8th. On 8th i was shocked to see that this was delivered to my neighbor called sonu(no full name) with no mobile number and with no details. I searched all of my society and even Next Street I found no one by this name. when I called flipkart they gave me a date that this will be resolved with in the week and again surprised to see that its resolved however I have not received any call from courier no email from flipkart. So I called again and they gave me one more date 20th I called again on 20th and found they have changed the status to resolved so I requested them to recheck it again finally today I have called after listingin to my issue the helpdesk person told me that he is transferring this call to senior level and suddenly my call was disconnected.

Today is 25th and still I don’t have any update what happened with my order. Is it a professional company or what ? 24 days to resolve the issue this really shameful
Can I have any answer from anyone finally I have spoken to my lawyer and need to go to consumer court to solve the issue. This is serially a big question mark on your shameful service my case will be biggest hit on your entire company is it how you function I must say shame on you guys.
I will never ever use your services. I will not leave my money like this I need it back on any cost and that is my warning to you.
Order Number- OD[protected]
Name – Kapil Sharma
Contact number- [protected]

I pleased to inform that i had received this product on 3rd july 2017 from flipkart about that i got very high network problem so that i registered my first compalaint on dated 6th july 2017 but this product is not picked by your courier due to imie no. Doesn't match so again i registered my complaint many times but flipkart customer executive didn't response to me.
So i requested you to solve this prblem quickly

This is to bring to your notice that e - cigarettes are openly being sold on your internet site, namely, flipkart.com via the link:
https://www.flipkart.com/search?q=e%20cigarettes&otracker=start&as-show=off&as=o...⇄

The most important ingredient of e - cigarettes is nicotine. Exposure to nicotine during adolescence can harm brain development. Kindly note that only nicotine preparation that is approved by the drug controller of india are nicotine (As polarcrilex) lozenges 2mg and 4 mg, nicotine as (As polarcrilex) gums 2mg and 4 mg and nicotine transdermal therapeutic patches. Selling any other nicotine product without a license is a punishable offence under drugs and cosmetics act, 1940. As per notification issued by state drug controller, punjab, letter no 16988-89 dated 5/9/2013 e - cigarettes are declared as "unapproved drug".
E - cigarettes do not emit a harmless water vapour, but an aerosol that has been found to contain at least 10 chemicals that are known to cause cancer, birth defects or other reproductive harm. It is also to bring to your notice that a health advisory was issued by commissioner food and drug administration, department of health and family welfare; punjab highlighting that e - cigarettes are not a safe product. E - cigarettes are not fda - approved cessation devices were also mentioned in the advisory.
As per drugs and cosmetics act, 1940
Section 18 (C) no person shall himself or by any other person on his behalf manufacture for sale [or for distribution], or sell, or stock or exhibit [or offer] for sale, or distribute any drug [or cosmetic], except under, and in accordance with the conditions of, a licence issued for such purpose
It shall be punishable with imprisonment for a term which shall not be less than one year but which may extend to three years and with fine which shall not be less than five thousand rupees (Section 27 (B)
This is to bring to your notice that drugs and cosmetics act is a central act applicable all over india. Already court cases have been launched in punjab, haryana and ut of chandigarh.
As per punjab poisons possession and sale rules, 2014 under the poisons act, 1919:
Rule 4: license for possession or sale.-no person shall store or sell for sale any poison specified in the schedule, unless he possesses a license in form-a, granted or renewed under these rules.
Note that as per entry 69 in the schedule - nicotine is a poison)
It is a common knowledge that e-cigarettes is being bought by children and youth of impressionable age through e commerce sites like yours. Therefore it is brought to your kind notice that selling of e-cigarettes is prohibited. So you are kindly requested to stop all sales of e - cigarettes/e-hookah for the good of all.

Gurmeet kaur, legal consultant
State tobacco control cell, punjab

My order number is od[protected] & order booked via gati dkt[protected]
Purchase from flipkart site

I have received tv but till date not call back from your engineer or doesn't installed

So humble request to solve as early
My address as per below given

Dk ram
Opp primary school
Village rampara
Ta una
Dist gir somnath
[protected]

Replace mobile. Because my phone is dead approx 2month for delay by reason not connect with supply courier service filpkart i see this phone at sony service center new raj associate. Jaipur on 07/07/2017 after this as guidelines of them i contect by filpkart costmar care but not support me. Lz help me and you not give me. Next mail i send bill and doa certificate

This is unusual experience am having with flipkart am completely flipped, feeling no customer friendly and no value for customer feel about a product. I disliked product having issues, i told them multiple times to multiple people.. There is no point as flipakrt not listening to customer voice.

Policies are there in place.. But however if there is no exception on genuine case.. Then e-commerce is all about much fooling people with photos and english statements by adding colors.

Moto c plus i bought, it is exclusive only on flipkart, bought the mobile faced problems, arranged technician visit.. He did not approve

Reason being for every replacement they approve from iquor (Company who certifies) personnel they cut salary of employee 400/- rupee hence they do not approve, they do not know english and say they are technical engineers... Who do not know android issues.

If i ask about android widget issue it was straight away said not an mobile issue contact flipkart and flipkart says our technician has to approve.
However approached social twitter spoke to a lady she arranged again a technical visit also promised to do best irrespective of replacement once technical person approves problem.

Now on second visit problem identified and automatically system arranged a replacement. However i am unhappy with the product, product is not user friendly. Again today morning spoke to flipkart personnel social media he is telling only policy policy and being a customer its my fate to use the same... Mobile as it is my bad choice i choose flipkart to buy.

Overall iquor company type with flipkart is cheating to customer i want value for money, i need my money back. I was asked to give feedback for motorola which i have done.

After all i loosing so much of my time with flipakrt feeling like i lost 7k totally. One promised to do the best for cash reversal on first call and other noooooooooo.

Life is in problem with this virtual world, mobile is not like a cloth somehow will accept and use. And when for a cloth try and buy option is there but not for mobiles, we will never come to know the feel or quality until it reaches however a customer voice being vanished today. But i heard one of my friend case where redmi-4a after 10 days replacement warranty request was taken to reverse money. Here flipkart says only policy.

I dont want to use moto c plus anymore. Either i give back the defective now and do not return 7k thats fine for me.

I had order a product via flipkart
First of all it was delayed by 1.5 days
And on asking the delivery guy about the update, he was rude
Hence raised a complain with flipkart but the customer care took it very lightly and was very much unprofessional.
When i asked to speak to the managed i was kept on hold from some guy named kunal for 35 minutes and thus i had to disconnect the call
Highly irresponsible and unprofessional behavior from flipkart
I wont be ordering any more stuff from flipkart

Delaying the replacement of faulty product, i have deliver the product on 11 july got product with fault requested for replacement, technichal guy came and approved replacement, first given date for replacement was 18 july not done on that day than 22 july nothing happen on the date and now 25 july still not confirm about pickup or delivery

Sir my flipkart account is inactive how to active my flipkart account plz plz help me and sir this account is not old the account is not working properly because my account is an inactive plz short my problem plz fast to this problem solved then i make shopping on flipkart plz short out my problems fastly and then i do shopping on flipkart this is serious problem

Flipkart fraud company!!! I am a loyal customer of flipkart from many
Years now but never faced such issue before. I ordered mobile redmi note 4
64 gb and 4 gb ram from flipkart on date:14th july 2017, but i received
Wrong model redmi note 3. I requested return within two days. They said it
Is on process and they will solve the problem shortly. Many times... . When the reason entered into the flipkart replacement in the app was itself that it was broken which was approved by flipkart. Still i have yet neither received any refund nor a replacement phone. The system itself has cancelled the return request. The customer executives are misbehaving disconnecting our calls blaming it on network issue and ekart executives have switched off their phones. The delivery has already been delayed by 2 days and now even my replacement period is over. I have been an old customer of flipkart but never been so dissatisfied.
Kindly resolve the issue at the earliest. Else i would have no option but to file a complaint in the consumer court.

I have order the MOTOE 4 mobile, and facing an soo many issues with mobile performance, so some days back i put request for replacement.But flipkart customers not at all responding.this thing not only happend to me even me friends also facing same issue with flipkart response.
Replace my product as soon as possible otherwise refund my amount.Do something for me . i have return my order with in 10 days as per policy but they are not responding.

I've pre-ordered the vu led tv on 15th july by paying full amount. The promised delivery date was 21st july. As it is a pre-order i expected a earlier delivery than the normal buyers. But to my shock the product status was in ordered status and till now it is the same. I waited till 20th july and called for the status. The csa told it will not exceed the promised time frame. I again called them on 21st july which is supposed to be the actual delivery date. This time they escalated the issue and stated that 24th is my resolution date. I called them on 22nd july asking about updates they told the backend team is working on this and they will deliver it asap. This time they created a new ticket and set the resolution date as 26th july. I again called on 24th july they say that the product will get delivered on or before 26th july. When i asked whether they have any updates they said no. But i don't know how they are assuring the delivery on 26th. Till now they are dodging with me by not giving reason for the delay and convince me on every call. I still don't know when they actually will deliver the product. I feel cheated by the flipkart as well as the fraud seller who has not yet shipped the item. I'm never buying things from flipkart. I'll sue flipkart if the item is not delivered on or before 26th july for sure.

Dear concern,
I had ordered on tue, jun 20th '17 order id
Od[protected] item) its price at that time 4990. But it was automatically canceled without any information. I have ordered again on 13th june its order id is od[protected] item) and same item price is now 5990. It's expected delivery date was 21 july but still not received. I check my order and found false comments of the delivery courier, so i am writing to you. Please consider on this matter and do the needful for delivered my order as soon as possible.

My order details: -
Order id
Od[protected] item)
Order date
Thu, jul 13th '17 3:34 pm
Amount paid
₹5, 990through cash on delivery
Rajnish mishra son of shree gopal ji mishra
Golamber gola ghat, near by hanuman ji mandir buxar - 802101, bihar
Phone[protected]

Micromax canvas nitro 3 (Slate grey, 16 gb)
Color: slate grey
10 days replacement
Seller:
Ruptara
Ordered
Packaged
Shipped
Delivered
Your order has been placed.
Thu, 13th jul 3:35 pm payment approved
₹5, 990?

Delivery expected by fri, jul 21st '17

Item has been shipped. Ekart logistics - fmpc[protected]
Fri, 21st jul 5:20 pm buxar out for delivery
Sun, 23rd jul 3:54 pm buxar shipment has reached the hub nearest to you.
Sun, 23rd jul 3:54 pm buxar delivery attempt failed (No response from customer)
Thu, 20th jul 9:48 am buxar received at buxarvmyzipkart
Tue, 18th jul 10:05 am buxar dispatched to buxarvmyzipkart
Tue, 18th jul 7:12 am patna received at kankarbagh hub
Mon, 17th jul 7:13 pm patna dispatched to kankarbagh hub
Mon, 17th jul 3:27 pm patna received at motherhub_pat
Mon, 17th jul 12:11 am patna dispatched to motherhub_pat
Sat, 15th jul 3:16 pm bengaluru received at motherhub_blr
Fri, 14th jul 2:48 pm bengaluru dispatched to motherhub_blr
Fri, 14th jul 2:30 pm hosur received at hosur primary sorting facility
Fri, 14th jul 2:21 pm hosur shipment in-scanned at hosur primary sorting facility
Fri, 14th jul 2:21 pm hosur dispatched to hosur primary sorting facility
Less details
₹5, 990?

I have order od[protected] from flipkart samsung c9 pro but they send me a wrong product brand name frome n9+ mobile, i have order on 18/07/2017 supposed to reach on 20/07/2017 but it didn't came on the promised time it came on the next day on 21/07/2017 at 3-pm i open the product at 3-25 pm when the product has been delivered to me from the minute i am continuously calling flipkart but i am not getting any support from flipkart * it's only saying a customer help will be get back to you in next 9 to 14 minutes * and after waiting 15 minutes again flipkart people send email and message saying * hi, we apologise for not being able to call you. You can always call our toll free number[protected] for any assistance * and when my call connected flipkart man kept my call on hold for more than 30 minutes and second time again the call got disconnected the person told system issue we are unable to help you... I had dropped a mail on sun, jul 23, 2017 at 11:31 am to them but it's more than 24 hours i didn't get any response from them i had called them in afternoon today they told me to wait more 24 hours they are just fooling me, i saved my 3 months salary then i buy this phone and i am a regular buyer of flipkart but i never face any problem like this in past...

#and the most important thing my order is never delayed and first time it's happened with me the order supposed to reach to me on 20/7/2017 but it didn't came on time it came on 21/7/2017 never happened this thing with me always you deliver before the time or on the time #

This is saleena,
I had a very bad experience with you guys. I ordered for the first time. The product which was ordered was huda beauty liquid matte lipstick in the shade of material girl (Purple shade) and what i got is a light pink shade.
I want my money to be returned back to me asap. The quality sucks it sticks on my lips and when i join both the lips, feels like ive applied fevicol dude!!!
Huda beauty is a brand, if you people do not have the purple shade then at least dont name the pink shade as the purple one and put it in the pack and give, i ain't foolish not to recognize the shade which i'd selected. Secondly, the pack of the lipstick looks like it was stamped by your legs!!! Atleast provide the real product. I shall never recommend anybody to purchase from here. Return my money back or provide me the exact shade in the picture provided by you, online.
I'm not satisfied with the service, need immediate response!!! And immediate action as well!!
Order id: od[protected]
Tracking id: fmpc[protected]
Sold by: j. S. R eretailer, b-6/211, 212, sector-8, rohini, new delhi 110085
Invoice no: faau6f[protected]
Courier name: e kart logistics

Flipkart I have ordered i phone 23rd June and not delivered till 29th June, Hence i have cancelled the order on 30th June.But the portal has bug and it's not cancelling and nearly 10 compliant raised to cancel order and get my refund for last 25 days OD[protected], but still now i have not get my refund Worst ever customer service

My flipkart account has been
Deactivated and now i want be activate it but it is not"activating"
My flipkart account connected with my mobile no. And emailwhen i enters the mobile no./ email and password it shows me "account is inactive contact the customer support to reactivate it"
Please solve this problem as fastly as u can please solve it immediately

I ordered an apple tv 4th generation (As shown in the image and product details) but when the ordered was delivered it was a pre-used product with visible wear and tear.
Product description (Ordered)-apple mlnc2hn/a apple tv 64gb black
Product delivered - apple tv (3rd generation)- 64 gb black
Desirable resolution - replacement
I mean no harm to flipkart or the seller but i do need a resolution because the product purchased is not cheap and this attitude of sellers makes flipkart one of the biggest losers in this market.
Kindly look into it so that so one else suffers and flipkart doesn't loose its customers

My mobile phone was received by me on[protected] invoice no: foyqk[protected]. I have used phone for 3 month an suddenly the mic had stop working, my voice was not audible to person whom i use to talk (It happened on 28th may approx.). I got service once at (107, 1st floor, orchid plaza, near platform no.8, off s. V. Road, dattapada rd, borivali west, mumbai, maharashtra 400092). It was repair and i have to use new phone by repairing because flipkart send damage piece. Still i used and again today[protected] same problem i had to face again i had gone to same service station an got repair. Now i cant handle the issues even after paying the full amount. I want the mobile to be replace.

Feel free to contact me on :- [protected] / [protected]

Hope to see your positive reply.
Your job is to give proper service to client, so stop making fool by sending damage piece.

I have purchased camera & powerbank during flipkart's big 10 sale. During this sale they offered me make my trip gift card worth rs. 2500. As per the flipkart, this gift card to be sent to my email id on or before 30 june 2017.

Its 24th july 2017 now, & still i am waiting for this gift card. Why it has not been sent to me???

I was trying to connect flipkart executive from last 1 week & everytime all the customer executive are busy with some other issues. Finally in a mail i received a feedback from flipkart that make my trip is responsible for this delay & to contact mmt team.

As per the discussion with flipkart i tried to contact mmt team, & as per the mmt team flipkart is solely responsible for this gift cards.

As per my knowledge if flipkart is offering me a gift card then how mmt will be responsible for any dealy???

How flipkart will ask me to contact mmt team for any delay???

Its been 1 week now, and after 3 complaints i still haven't received my gift vouchers.

Attached communication & order details fyi.

Flipkart order id - od[protected]