Flipkart Complaints & Reviews

Dear Sir/Mam, I Dilip Kr Biswas, had purchased the Acer Aspire R11 pentium Quad Core (4GB /500 GB ) on 07/07/17 and my order number 0D[protected] and I received the my laptop but not received gift product as 1) Microsoft office 365 personal -Rs 3699/- and 2) HP 15.6 inch laptop back pack RS 1884/- .So request you please solve my problem as soon as...From Dilip Kr Biswas

My return has been complete but i have not recived my refund i contect to flipkart many times but every time i got a time line but my refund not initiate, i request you please initiate my refund without any other delay if you face any problem to initiate refund. It is this problem from flipkart i think this is very sadness for me i hope my refund is insane very soon and i just again shopping with flipkart if my refund is not initiate i think i never shopping with flipkart and never to suggest my friend and family to shop with flipkart

I got the delivery of the product and my product ID is OD[protected] and 2times canceled the same product after two days . Delivery boy called and not yet receive the product .U people have receive the cancelation and u people have not yet collected the product . This is what u r testing the customer .

When I ordered 5 books from Amazon then they provided it by giving all books in single big box with one shipping charge however in Flipkart when I ordered 2 books from Flipkart then they provided it in two different boxes with two different shipping charges.
Why Flipkart is so bad in case of delivery??

I, Amanpreet Singh. I ordered a flash light on dated 26th Jun 17 with order no. OD[protected] & it was received on 4th Jul 17. Product was defected. i submitted return option on flipkart app with return id[protected]. Then i received a message regarding submission. Today is 8th Jul 17, no person has approached me for the same from company side. I have paid Rs. 2144 for it. I have visited to the local outlet many times, always they say that we have not received the return request. I am feeling harassed this time as i am a regular purchaser of flipkart.com but this time, i am not getting any proper response and feeling like losted my money. Kindly resolve.

This is inform you that i was placed a order as above mention in the subject line however it has been yet not received.regarding this several times i tried to contact with customer care as well as the delivery boy but not feting proper respond.

Request you kindly look into this & resolve ASAP.

Thanks & regards,
Rahul kumar shaw.
Contact - [protected]/[protected]

I am an online purchaser.I purchase most of the things through online shopping.But whenever i have purchased products from flipkart me as a customer have had no convenience and comfort which flipkart actually offers.i have just purchased 2 products from flipkart out of which the behaivour and communication of the delivery boy in the 2nd case was very annoying and disgusting.He has no sense of commitment towards his job.such people should actually be fired out from the job not only for the convenience of customers but also for the development of flipkart as well. recently i had given an order for a wall clock and it was not delivered withing the expected time.days later a delivery boy called me for recieving but when i just asked him about the delay he instead replied that he will cancel the order then.is this the way to interact with a customer?even after creating delay he still had no intension to deliver the product properly at least then.now i have uninstalled flipkart from my mobile and have shifted to another site.such a very disgusting ecperience from flipkart.if the authorities are not willing to take any action against such indecent delivery boys it is gonna totally affect the business .

Dear Sir/Madam

I want to submit that I purchased a Redmi Note 4 Mobile though your agency vide Bill No FOYQG[protected] dated 22/5/17 handset/WE73842 MI [protected] amounting to Rs 12999/- . Merely after use of one month it stop functioning. Then I put it into the heat of sun presuming it stop due to moisture. But when I go to pick up yesterday, I was surprised to see scratches on the screen. Although I put a screen card for protection but still it is inapprehensible for me as and how and mu screen got damaged despite of screen cover on it.
Sir, Its very pain full for me as I have just spent Rs 13000/- to purchase a new mobile for such a reputed firm having good name n fame in the country. I am serving in Border Security Force and u know it is very difficult for a service person to manage such a costly mobile and more painful when it got damaged without any major reason. There are other companies(Samsung), I always prefer to use, product is so good that nothing happen to the handset/screen even when it fell down from hands.
I would like to request you that to replace my mobile and send it into lab for testing its all features as per prescribed yard stick. I am sure it would definitely be fail in the test. Being a Force person, I dont have much time to move here and there. I will also be happy i[censored] ask company to replace the screen free of cost after carrying out the requisite tests. U are supplying huge quantity of mobile/day. Merely complaint of one or two set is being received. Perhaps I was one of them.
I hope that my request will be considered under your august hands. Your kind cooperation will always remain in my mind and encourage us to buy more items through you.
Hoping for an favourable and assured action please.
With sincere regards

Rakesh Khanna
Assistant Commandant (E)
HQr BSF Punjab FTR
[protected]

Hi,
I'm waiting for your response and replacement. See, I'm expecting replacement, I've asked replacement during the 2nd attempt itself, but the customer care executive doesn't refund. See the order is been made before the implementation of GST, but now after waiting for all these 15 days you were trying to refund after the implementation of GST. Resolve the issue by providing replacement. And please communicate in a better way with your eKart team.
Expecting...
Regards,
Manikandan

The below is yesterday's mail dated 07/07/2017,

Registered Mobile No: [protected]
Order Date: 16/06/2017
Order Id: FMPC[protected]
Inv No: F0YQG[protected]

Product: Redmi Note 4
No of items: 2
Price: Rs 13000 * 2 = Rs 26000
Mode of Payment: Cash on Delivery

IMEI 1 of damaged product: [protected]

Hi,
Sub: IMEI differs with the eKart courier while during replacement of a device.

CONSUMER AFFAIRS BOOKING ID:[protected]/07/2017

Two phones been delivered in a single package. One phone was damaged. Replacement is been initiated through android app. The eKart courier guy came with a replacement product but refused to replace and said that the IMEI no differs or mismatch. While initiating replacement through app there is no specification of any IMEI. I called the customer care executive and told the issue. The customer care executive told that he will change things and told me to wait for 5 more days. Second time eKart guy arrived and again he said that the IMEI mismatch. Now I called the customer care executive and told the issue. Now I told the customer care executive to note down the IMEI specifically and initiate the replacement properly again because there could be a possibility of misunderstanding of that another undamaged phone. Now also for the 2nd time, customer care executive wanted me to wait for another 5 days. Oh, this is your issue, why I have to wait for another five days, the eKart guy is having the replacement product in his hands, you could have given him instructions to deliver it. Ok. I waited for another 5 days. Third time eKart guy came on[protected] and now also he said that the IMEI differs. Oh. I talked to the customer care again. Now he escalated the issue to another team. They called me and told that the issue will get resolved within 4.30 pm. But not been resolved. Today[protected] the eKart guy doesn't arrive, he just called from his place and asked the IMEI no, now also he told that the IMEI differs. Now, what is the problem with you guys?, where is the problem?, whether there is problem with the eKart contract? Whether there is problem with your app? Where is my money gone? What is the rectification? it's been 15 days... I'm tired of meeting the irresponsive eKart guy and very tired of telling these stories to customer care executives, my time is been wasted, I have to work with pressure while at my work place because of this issue, but you guys seems to be very relaxed enjoying with my credit, is it? I'm very annoyed to hear 'sorry' and 'pls wait' from your side. This is how you respond? Check my order profile, see how many orders has been done.
After all these hurting incidents I raised a complaint in consumer affairs. My Issue Booking Id with the Consumer Affairs is 335319 dated[protected].
I don't want refund after waiting all these days. I want the replacement product.
Thank you,
Regards,
Manikandan C

I had order a washing machine (order ID -
OD[protected] which is showing delivered on 7th july, 2017 in flipkart website. However, it is not deliver to me. I have already rised a offical complained on 7th july with flipkart. But i really doubt about there intension because Its look like a scam by flipkart.
I need your contact detail of your nodal officer.

I have order to Redmi Note 4 (4 gb 64) mobile on 5 july and till now i have no received my order due to missout as i am tracking.
My tracking no is FMPC[protected] From Ekart.
I have called costumer care center of flipkart he told me to cancel my order .
I dont want to cancel i want my order now.

I bought lee eco max 2 smartphone from flipkart at rs14999. the product i get was totally defected it had lots of software and hardware issues. firstly i go to the service centrer they gave me job sheet in which it was clearly mention that the phone is defective and its issue with its authorised service center stamp. after that flipkart refuse to give me replacment after few more effort by going fore time to service center and after gettin two job sheet flipkart agree to give rerplace. i said ok now the product will be fine but new product which i get comes with few more lots of issues very bad, dont buy this phone from flipkart, they are cheating or i can say dont buy any phone from flipkart. buy from amazon atleast they refund your money if the product was defected. I first bought this from And the phone comes with a lot of software and hardware issues and after having all this first flipkart denied to replace the phone but after getting to job sheet they give me new phone but after that the new phone which i get, comes with few more lots of issues and now the fingerprint was totally damage. after that the flipkart is saying that i cant help you, you now have to go the servive center.and you what those people are saying the said sir u have to submit your phone for atleast a month.wtf means m a mad to spent my rs15000 for this #######. so guys m telling you all that flipkart is a fraud company and they are cheating innocent consumer with their fake product so dont buy any phone from flipkart atleast ye to bilkul nhi... m again requesting please refund my money as soon as possible i[censored] doesnt have capability to deliver good product.

I have purchased a shoes from flipkart App.. At the time of purchasing it wasn't mentioned on their app about it's return policy.. I received the product on time and it was the same product which I have ordered.. But the size which I have ordered is not my size The product is way much bigger in my feet as I had expected.. So I wanted to exchange the product and want to exchange it for the smaller size.. So for that I contacted their customer support and they misbehaved over the phone.. They denied any assistance.. And they kept my call on hold for more than an hour.. The name of the employee was YASH GUPTA.. And the senior executive who did The same was VICKY.. I want a strict and legal action to be taken against them.. M going to file a case against them and flipkart for misbehaving and troubling it's customer..

Hi,

I made a payment but order was not successful Flipkart. I made payment for Samsung J3 pro (Rs 7990). Bank has already confirmed about the debited amount. But Customer care numbers is not working always telling all executive are busy. Complaint through site but not getting response

Regards,
Deepak kumar

Not delivering my order gave call for address yesterday and did not turned up till today ther person gave call yesterday and asked me for adress i said you are very near by to my house he said i cannot find i will come in the night and when i gave a call back he said i will come tomorrow and till now not answered my call i have ordered several times this is the first time they are troubling me

My order of Nova NHT 1089 100% water proof order id OD[protected] had to deliver today but there has been no update so far.I called complaint center thrice but they were clueless . They did not have any update, the guy said it is delayed and would be deliver on any day. I'm a working guy who didn't go to office today just because the delivery date was today. So disappointed by flipkart u have wasted my whole day and money.Even if you deliver it by tomorrow or day after tomorrow then who will be responsible for the time that got waste.if you had sent me any update I would not have wasted my time today.Just a simple sorry by you will not heal the disappointment .Worst service of flipkart U have simply break the trust now .Need a proper justification in reply not sorry why it was delayed and if it was then why not informed to me and who is responsible for the whole day that I wasted ? And who will pay my working wages for today ?
DO NOT NEED SORRY IN REPLY

[Resolved] Flipkart — Flipkart account id reactivate

My flipkart account has been deactivated and now I want be activate it but it is not activating
My flipkart account connected with my mobile no. It is not connected with email and when I enters the mobile no. and password he saw me "Account is inactive contact the customer support to reactivate it"
Plz solve this prblm fastly

Mobile No. [protected]
Email= [protected]@gmail.com

Complaint marked as Resolved July 7th, 2017

My complain to flipkart is not defect mobile u gave me but my complain is telling false date of replacement 20 to 25 customer care call i have done everyone lie to me ...my product suppose to deliver on 3 they are giving everytime .. please i want help please they are torchering me day by day . july 17 then i got one more date 4 july and than i got 7 july and than after struggle i got date 11 july 2017 ...is this justice, is this court giving date of case, , who will buy ur product, customer care are lieing everytime ... when we say going to complain to police than they say go and do ... and no body cares i was very frustrated aboutdate

My complain to flipkart is not defect mobile u gave me but my complain is telling false date of replacement 20 to 25 customer care call i have done everyone lie to me ...my product suppose to deliver on 3 july 17 then i got one more date 4 july and than i got 7 july and than after struggle i got date 11 july 2017 ...is this justice, is this court giving date of case, , who will buy ur product, customer care are lieing everytime ... when we say going to complain to police than they say go and do ... and no body cares i was very frustrated aboutdate they are giving everytime .. please i want help please they are torchering me day by day sir .

i m frustrated by their date change will commit suicide also i[censored] torcher me anymore by delaying date

Hi,

I want to know I ordered puma stocker IDP Running shoes from flipkart at the time of order it's show below prices.

Shoes Number 5 - 2399/
Shoes Number 6 - 2019/

At time it's show different price on flipkart. So I ordered number 5 at Rs 2399/ but that shoes is not fit and I exchange and order shoes number 6 it's price is 2019/. So I called your customer care 4 to 5 times to ask about difference of amount they didn't reply and cut the call.

I am only asking one thing, if I ordered 6 number which is Rs 2019/ and return and order number 6 Rs 2399/ that time you guys take difference or not.
There is a difference of 380/ rupees.

Order ID:[protected]
Please revert me back ASAP.