Flipkart Complaints & Reviews

Hi,

This is regarding order id: od[protected].
I had ordered artificial plant with pot which got delivered today. Below is the description of the product

"give a touch of natural beauty to your homes and workplaces with the green ficus plant made out of best quality fabrics in ceramic pot."

Here it says that the pot is ceramic. However, the pot we got is of plastic and not ceramic.

I cheated by buying this product on flipkart. I called the customer care for returning the product and asking for a refund. However, i was told that the product can't be returned and only can be replaced. This is very disappointing to hear such a reply from flipkart.

I am very disappointed with such pathetic service. However, i have raised a replacement request for artificial plant with ceramic pot. But i doubt that i will be getting a ceramic pot. If not, i want a refund from flipkart for this product.

On 10th july, 2017 i order iphone 6s my payment get deducted but after that customer care assured me refund or confirmation regarding order will be given in 8 hours. However after completion of 8hours refund nor confirmation received from the company. I also discussed the matter with bank the transaction is successful at bank end.

Company stated 24*7 customer care service but from the morning till now i only get busy tune at call center, i also send call back request at email but that also neglected by the company
I paid extra delivery charges for prompt delivery and the date of delivery is important for me but the company spoil that and this is my first time experience with the flipkart that also very bad.
Kindly redress this and help to get refund only. From now onward if flipkart selling free of cost then also not interested in buy product from them. Rally very mentally painful and harassment due to choosing flipkart

Hi, i have purchased the carrier1ton split ac on 30th jun 2017 and it was deliver to my home on 6th july and till today 11th july 2017, tstill i am not get any feedback from your team. As per the product terms & condition mentioned during the purchase devery time is differant.

So pls let me know, for why the customer is hampered with the poor service delivery done by the company? Who is going to compromise the customer for the delay made till date? If the company have.

Dear sir,
I have purchase mobile order id - od[protected] item), order date - sun, jun 25th '17 7:29 am, amount paid ₹6, 999 through cash on delivery but i am return requested thu, 6th jul 10:44 am we are processing your request for return.
Till the time i am not received my amount so kindly process my refund amount asap.
Please contact my mobile con no - [protected].
Thanks & regards
Amit patel
Rajko0t

The delivery man who came to deliver the bag to our house was very rude and ill mannered. He had absolutely no respect for the customer. He was very insulting and argued with us. He was literally fighting. His name is tufail ahmed. I am never ever going to order from your site now just because of this man. Please teach them how to behave with customers before sending them to someone's house. We pay for the services. Nothing is free and this sort of behaviour is non negotiable. I am once again telling his name tufail ahmed. I expect you to take strong actions. Thankyou.

I purchase mop from flipkart. My order id is od[protected]. First time is defective. I replace the product, next product also defective. Then i submit refund request. This is my return request numbers.
Return id:[protected]
Return id:[protected]
Return id:[protected]
Return id:[protected]
Return id:[protected]
Every time my return request is cancel. Flipkart and ekart massage me every time of delivery or pick up date. Two time ekart send dilivery boy no in massage. I call to him but delivery boy say sir today i have bike tommaro i pick your product with car. Next day i check status of cancel request then i talk to call centre there call centre boy say sir, ' i check the status on your id there is no return request at present. I submit again and again. But nothing is happen in last 15 days. I record delivery boy or call centre conversion in my phone. I highly upset with your service. You excite me for consumer court. Please do some thing. Otherwise is show your service behaviour in consumer court

Hello
This mail is a complaint mail regarding this above mentioned order no. Order od[protected]

I have ordered bfly black shrug priced rs. 349 and what happened with me is:

1) delay in delivery
2) received some different shrug which i have certainly not ordered
3) size is different
4) defective product..

I owe an reply for this from your side... This is what u do with your regular customers?

I want the same product which i have selected, ordered and paid for asap or else i have to stop purchasing anything from your site though it happened to me one of my favorite shopping site..

I request you to get into it and resolve my issue asap..

Thanking you
Sharmita choudhary

Hi, i have purchased the samsung 1.5 ton inverter split ac on 30th jun 2017 and it was delivered to my home on 6th july and till today 11th july 2017, the installation service is pending. As per the product terms & condition mentioned during the purchase, the product installation was to get finished within 24hrs to 48hrs.

So pls let me know, for why the customer is hampered with the poor service delivery done by the company? Why the installation charge will be paid to the technician for delay? Who is going to compromise the customer for the delay made till date? If the company have poor/lack of service, why they restrict customer not to go with other own option. Falling lack of company negligence, why the customer have to bear.

So, i would like to make clear by this complain if further delay is made, "installation charge will not be paid by the customer" as well as if it delayed by more than two days from today, the product will also be returned back. It look completely odd, the product is available but of no use. The money is paid to the company but its not worthy.

Humne ek tempered glass flipkart se online purchase ki jo ki bubble yukt hai. Or diamage h. Flipkart customers se complaint register karne ko kaha to usne complaint register karne se mna kar diya or bola jo karna hai kar lo.

So respected sir, helping me refund my balance or replacement my product.

I've ordered an levi's shoes in flipkart at the first time the product that got delivered was already damaged... However upon the request i got an replacement. Now at the second time the show layer has getting peeled at one use.. When questioned about quality flipkart people say that since the product is used for a day we cant do any thing as per their policy.. However, i have lost 1500 odd rupee for an duplicate product and i'm no were now.. Pls help in compensating the same. As flipkart is not helping me.

I was buy nokia 1280 mobile, order id od[protected],
And
Delivered on tue, jun 20th '17 then check mobile and his imei then i was see total difference imei
Like on the box imei difference, invoice imei difference, in the mobile,
Total three imei then create return request but till not resole issue

1st mail
—
Dear customer,

We have escalated your issue to the concerned team. We assure you that we will resolve your problem by 23 jun, 1:00 pm.

Thanks,
Flipkart customer support
2nd mail
—
Dear customer,

We have escalated your issue to the concerned team. We assure you that we will resolve your problem by 01 jul, 12:00 pm.

Thanks,
Flipkart customer support
3rd mail
—
Dear customer,

We have escalated your issue to the concerned team. We assure you that we will resolve your problem by 05 jul, 9:00 pm.

Thanks,
Flipkart customer support
Till now not any response

I ordered windek 300 psi tyre air pump for car &a bike. And godrej aer cool gel from flipkart, order is-
Od[protected]
According to which i was about to get an offer of makemytrip and today i got a call from flipkart that i won't get the offer.
I'm not at all satisfied wth flipkart services.
Here is the enclosed attachment of the offer applied to my order.

Thanks and regards,
Saurabh rajput
[protected]
[protected]

I bought a sony mdr-zx110 a headphone just 14 days before... When i have ordered it on 15 july... After so many requests the product got delivered on 27 th of july...
I thinl in this time period i can get 3 iteas from other e-commerce site but the problem is this.. That.. The flipkart offers 10 days replacement but my headphones is not working properly after the 13th day of buying it... Firstly i got my product very late and not even working properly
Right side of headphone is not working properly...
What to do... Now plz suggest something sir...

A tshirt hasbeen ordered on my behalf which is deliverd at my home address today and since i was office at that tym so my mother received the item and paid its amount rs. 382 but i have not ordered the item, somebody pranked with me and orderd it by putting my name and address. I have not recieved any message on my mobile about the order and delivery about the item. I came to know about the matter when i returned home from office today. So kindly suggest necessary steps and procedures to return the item and refund my amount. I will be highly thankful to you for the same.

I have raised concern on flipkarts grievance officer mail id grievance. [protected]@flipkart.com, till the time they have addressed the issue but now they dont have even time to revert on mail.
I request you do not buy from flipkart.
I have purchased motorola phone from flipkart on 25th june 2017, after i have noticed some issues in the same i have raised concerns to grievance team they assured for the resolution and asked me to do not communicate the issue with customer support team as this is escalated case will take care of it.
I really have doubt on your technicians knowledge, and not understanding within 20 min checking how he can make conclusion. On the top of that he have made a report in front of me stating that problem not resolved, but later on after 15 min again came back at my place and saying that he is changing report. I clearly said to him that i am not going to sign the new report. As without doinng any more deep inspection how he can change the report. I had got call from manjusha from flipkart yesterday and also updated her on the same. Your technician was not even appear to be professional and he was chewing some ghutka or something continuously spitting while interacting with customer.

I have shared the issues with your technician that battery draining, heating while charging, slow charging, sim 2 slot issues. He have just installed one app in my mobile without my consent and taken temperature, later on runs 10 min video on youtube and thats it... I wonder how he can make statement on just few checks. Along with the same when i say about charging issues he should asked me about the charger and connect and check the same, but he is not even asked for it. It seems like i made mistake by not writing all this yesterday only.

Most shocking part is flipkart is relying on the report submitted by this kind so called technician.

Mon 19th jun we purchased a haier refrigerator under 10 day return/replacement policy...

The installation and demo was done 5 days later which in itself was a delay as we had requested a same day installation so that food items can be salvaged. On installation and demo we brought to the notice of haier technician that the refrigerator has sweat (Condensation) issue on the frost free side! Another technician visited and took pictures and then the repair happened after which the problem still persisted! We asked for replacement on 30/6/17 and we got it. Now another demo and installation (At the cost of the food items) and the same problem noticed. Again pictures got taken and repair happened. After repair problem yet persists. The technician visited after several follow ups. This time i asked for refund and the technician and manager both talked to me and assured me that they are approving it. Thankfully i also took a photo of the job card. This all happened on 6/7/17. But the next day suddenly my return request got rejected. I didn't hear from flipkart and they sent a text. Immediately i wrote two mails and also spoke to the customer care! Today is 10/7/17. After several escalating promises and talking to two seniors i am yet to have a resolution!

My major grievance:
1. Defective product (Now i realise why croma doesn't keep haier products
2. Spoilt food twice.
3. Major time invested instead of saving time after buying on flipkart.

I order motorola c plus mobile phone on flipcart onlineshoppingand got it and it has 10 days replacement warranty. The phones touch sreen not working and i returned it. Then flip cart replaced it. Then the replaced phones wifi problem and 2nd day i try to return it. They are told no return option. I use phone only 1 day. What to do?

Ratheesh r g
Rg bhavan
Menamkulan
Kazhakuttom
Trivandrum
Kerala

I ordered a fossil watch on 1st of july. And the expected delivery date was 7-10th july. On 7th july i received a mail below. The app is showing that the product is delivered. But ive not received any such product. So i called the customer care and they registered a complaint with me and told me that they will reply by 13th of july 2017. So im waiting. I believe there is some technical error oon their part. And have confidence on them that they will resolve the issue.

My order is delayed. Its not because of product company but your wish master. He called me at the delivery day and said sorry i passed your place can i try next day" and i said okey but he didn't called me later. Still there is no response i can't connect to his number only he can call. The shipment was scheduled to deliver on 5th july 2017 and today is 10 july. I don't get a message or call. What is this. So next time can you provide every...

I have ordered in flipkart a nilkamal thames office chair from my wife's account on 1st may by paying rs. 5199/-. But still it is not delivered, every time i am asking they are just changing the delivery date. I want my money should refund and for that also i requested so many times but they are not refunding also. I am struggling this issue more than 70 days till today. When ever i am calling to customer care they are saying your issue will resolve within 24 hours. But its already 70 days passed, neither i have not received the product i have ordered, nor got the money refund. I also requested them to connect me any higher officer or escalation manager but that also they refused. It is very pain for me know to get the money back from flipkart.

My order id-od[protected]