| Address: 400092 |
| Website: www.flipkart.com |
I had order mesha runnnig shoes with above mentioned order id. I received density brand shoes and that too in a torn brand box. I had to throw away the box. When i asked for replacement, again i am receiving the same shoes in torn box. The courier guy also was frustrated to see the box torn. I gave away the previous shoes i received assuming that flipkart must have sent mesha brand shoes this time. But again it was density brand shoes. It was shocked to know this kind of error the people working at flipkart are doing. Since i received the density brand box again, i gave the courier person density shoes that i received before. Later, when i checked the shoes received 2nd time thinking its better to compromise on brand rather than chasing flipkart for refund or replacement because flipkart has worst service. Both the shoes were of right leg, pathetic service. How careless flipkart operate, this was the best example. Now, the issue is that i cant use these shoes neither my shoes are getting picked up since last 10 days as i dont have brand box. I am just getting false assurance on calls that i need not to worry about pick up, it will be done. However, this is not happening as flipkart is not intimating courier company to pick up shoes without box. I have called flipkart many many times to inform that they need to inform ekart courier company also to pick up shoes without box but this is not happening. Its been frustrating experience to deal with flipkart.
Jul 28, 2017
Complaint marked as Resolved
Flipkart customer support has been notified about the posted complaint.
Verified Support
Jun 21, 2017
Flipkart Customer Care's response We have taken up this case internally. We will get back to the customer with an update on it.
Verified Support
Jun 22, 2017
Flipkart Customer Care's response We have interacted with the customer, he states that he have receive an wrong shops with the damage brand box (later brand box was thrown) later we have taken an exception to provided the new replacement - Again customer cum back stating that shoe in that same pair of right leg, At the time of replacement hand to hand exchange, for replacement box now he do not have the brand box (SUSPECTED FRAUD ). We cannot take any exception in this case. hence closing the case.