Flipkart Complaints & Reviews

Sir maine flipkart se inddus embroidery kurta & churider purchase kiya. But mujhe product different color ka mila maine jab return request di unhone cancelled kr diya or account ko block kr diya or no ko vi. Email kiya toh unka reply tak nhi aya but mujhe mera paisa wapas chahiye help me.
Return update: sorry, the seller is unable to fulfill your return request for inddus... With order id od[protected]. Please check your email for more details.

Hi,
I have ordered hp laptop along with laptop bag on may 15th 2017. The order id is od[protected].
But flipkart is unable to deliver the item even after so much wait time than the original delivery date.
So i had cancelled my order and requested for refund. Am facing the same problem again, still flipkart didnt refund my money. Everyday am calling flipkart and they are asking me to wait for 24 hours.
Its highly disappointing service from flipkart.
Please resolve this issue as soon as possible.

Thanks

I am pissed off and very disappointed as flipkart team doesn't co-operate at all. Customer handling team disconnects call when asked to transfer call to senior members.
I am frustrated as they shift deadline time & play with customer's patience. Its ridiculous.
I want my refund amount.

I bought two laptops, both are not working, i am requested to refund the money. One product is returned and second one with this serial number: r[protected] is pick up guys are not accepting due to serial number miss matching with them, only flip cart can make changes on there. I had chat with minimum 4-5 flip cart customer care guys regarding the issue. Non of them taking this issue is on serious way. Due to this i couldnt able to return the product please do the needful asap.

Recently i purchased a moto g 5 plus from flipkart.com. My order id is od[protected]. I ordered it on 31 may 2017 and received it on 6 june 2017. Right from the first day i noticed that there is a major issue with the screen display. Inside the lcd screen there appears to be a "hole". It can be clearly seen with the brightness full. So on 7 june 2017 at 12.28 am i filed for a replacement request. The customer care executive told me that a technician will visit my home and give approval for the replacement after verifying the device. So on 8 june 2017 the technician arrived. Now the technician was a very rude fellow, had absolutely no knowledge about mobile lcd's. After i showed him the problem on the screen (It is very much visible), he rudely told me that he will approve it because the problem is too small for flipkart's policy and his salary may get deducted. He also further told me to contact flipkart again and keep on pressurizing flipkart until they are forced to give me a replacement. He then took out the form, marked as "problem resolved but customer dissatisfied" and then he forced me to sign it. When i refused to sign the form, he started talking rudely again and kept on saying you have to sign this, i will not get salary and so on... So i hesitatingly signed it and thought about complaining to flipkart later.

Now comes the interesting part. A guy from flipkart called me and told me that not to worry the issue will be taken care of. Right after the call within 30 minutes i saw on my flipkart account that my replacement request was canceled because the technician denied. I tried calling flipkart again but they would simply disconnect the calls.

Please note that this product was "f-assured" and had 10 days replacement warranty.

Dear sir on 30 may 2017 the flipkart send me a defective product and when i complaint to them about the product the told me that my product will be replaced between 3 june to 8 june but today on 8 june they cancelled my replacement request and give me a new date of 13 june. From the starting they make me fool first they delivered a wrong product to me and after that by giving date again and again. They are harrasing me each day by saying that sir please wait up to 8 june and today they told me to wait again. Sir i request you to take strict action against them as soon as possible. I am attaching the copy of invoive for your referece
Thanks in advance

Dear sir on 30 may 2017 the flipkart send me a defective product and when i complaint to them about the product the told me that my product will be replaced between 3 june to 8 june but today on 8 june they cancelled my replacement request and give me a new date of 13 june. From the starting they make me fool first they delivered a wrong product to me and after that by giving date again and again. They are harrasing me each day by saying that sir please wait up to 8 june and today they told me to wait again. Sir i request you to take strict action against them as soon as possible. Sir now i cant beleive on you please replace my product today
Thanks in advance

Hi team,

I received an empty parcel with only bubble packets packed. May be the seller has overlooked while packing or else if it is said to be packed and shipped, then it might be while conveyance it went missing because the courier guy who delivers me the item usually every time, opened his huge bag in front of me and out of many items he managed to find mine. So i believe he has not misplaced it. Also the box was totally distorted with only bubble packets inside and i guess that the things was not tied properly for which during traveling it may have slipped out of the box. Its my guess by seeing the packing of it, otherwise i am not aware whether it was even packed or not for the following products :

1. Zyaden suw342 round sunglasses
Refund request : ₹449
Order id : od[protected]
Return reference id :[protected]
I do not know what to return, but above generated claim is return ref. Id, as i could not found any direct way of claiming refund in the application for empty parcel.

2. Danny daze d-2800-c3 round sunglasses
Refund request : ₹494
Order id : od[protected]
Return reference id :[protected]
I do not know what to return, but above generated claim is return ref. Id, as i could not found any direct way of claiming refund in the application for empty parcel.

3. L'oreal paris deep nourishing cream bath hair spa (490 g)
Refund request : ₹342
Order id : od[protected]
Not able to raise refund request in the application.

I do not know what to return, but above generated claim is return ref. Id, as i could not found any direct way of claiming refund in the application for empty parcel.
I order so many things in flipkart, but this time i am just frustrated following up with empty parcels i am receiving.
Please refund my money for the above items respectively asap.

Regards,
Navrata mukherjee
# [protected]

Dear team

I have purchase aproduct on 16/05/2017 and that goods was cancelled on 25/05/2017 due to product is not good as shown as picture. Product pickup date was 27/05/2017 but still not picked up. Detail of transaction is attach in the attachment.

Kindly look into matter and give response on my mobile no [protected]

Regards

Shreeram prasad

Dear sir/madam,

I have purchase a mobile phone model vivo v5 (Crown gold-32 gb) vide order no-od[protected] dtd.18.5.17 & we have received the same on dated 25.5.17 but when i open the mobile & see there have screen problems & then i have a lodge complaint a replacement at the earliest.

But, we are sorry to say & very surprises still not resolved this issue & your customer care also not giving any suitable answer.

So, i would request you please check at your end & solve this issue at the earliest.

Regards,

Ramesh singh
[protected]/[protected]
Kolkata

I purchased sansui horizon 2 on 21 june from flipkart. But this was defective. So i request the company to replace the product. After replacement, the company delivers defective product again. Again i went to customer care through telephone and tell them issue and to change or refund. They again and again give me the customer care no. Of sansui india last 10 days after the date of replacement, they ignoring my complaint and not resolving my complaint. They neither replacing nor refunding for the product.

Dear sir,
I had cancelled an order for moro e3. And you sent through sms i quote "the amount you have paid for the above product (S) will be refunded we will notify you via email and sms. Please check your email for more details"it is over a week since i had cancelled. So far i have not received any information either through sms or e-mail. Why so much time taken. You are usually prompt in refunding. I am little anxious.
Thanking you for your services,

I. M. John

Hi,

I had ordered a product (Lenovo g50-80 core i3 5th gen - (4 gb/1 tb hdd/dos) g50-80 notebook) order no. Od[protected] on 15th may’17. Expected delivery date was 23rd may’17 but you had delivered 26th may’17 with wrong product (Model number mismatch). Delivered item (Lenovo ideapad 310 15isk, s/n pf0n2uja, mtm 80sm01evih, mo pf9xb6c29055).
As same day i had already made a complaint against return of product (Lenovo ideapad 310 15isk, mtm 80sm01evih) and the problem is not resolved yet, i have been calling to customer care since last 13 days constantly but problem is still not resolved, i had conversation with manger abhishek, deepak and others senior associates also but no resolution provided yet. They all said your problem would be solved tomorrow every time. But problem is still pending. I am fed up with calling to customer care and ekart ([protected], somveer-[protected]) several times.
• customer care executive say to me your problem has been resolved and mail sent to the concern team you will get a call from them but i have not received a single call from your end.
• ekart executive say to me that he has not received any mail from flipkart regarding your product mismatch.
• pick up boy came to my house for 2-3 times but he did not picked up the product due to mismatch serial no or imei no. Etc.

I had suffered a lot because of this product. I have your sms, conversation, mail and all call recording as proof.

So it seems you are forcing me to take strong action against your company. Hoping you will resolve the issue asap, otherwise i would certainly go to the consumer forum.
Please refer below multiple incident numbers, return id and tracking id for resolution (Which did not provided resolution at all)

Customer service incident no
In[protected]
In[protected]
In[protected]
In[protected]
In[protected]
In[protected]
In[protected]

Return id:
[protected]
[protected]
[protected]
[protected]

Tracking id:
Fmpr[protected]
Fmpr[protected]
Fmpr[protected]

I have purchased a moto g 5 plus from ylur website.
After two weeks i started seeong some weird lines on the screen, upon taking this to the service centre found that the mobile which i recieved was already used with some duplictae screen put on that, which stopped working.
And the service centre is denying to replce the screen even though it is in waranty.
I called back fliptkart to mention the same and raised a ticket in[protected], which is not resolved even after 5 working days.
Im not able to use my mobile, i dong understand how can you people be so irresponsible of the escalated issues.
Please replace my mobile with new one.

Rajesh.
[protected]

Dear sir/madam
Reg: yu yureka 32gb new mobile phone flash sale from 6th june-8th june 2017

We were eagerly waiting for the above said mobile phone when we saw lots of ad on newspaper and flipkart website. Website ad says yu yureka sale starting from 12.00 midnite.
As a usual customer, we were all prepared for the click at “buy now” 12.00 so that we can get the product asap, and that moment came when we can see “buy now” next to the mobile description, we clicked and yu yureka was there in our cart and we paid thru phonepe so that we can get offer of rs300 which was all mentioned on the website.
We waited for the cash back for 24hrs and today when we called customer care executive they told us that we have ordered our phone at 11.57 so tht why we are not eligible for cash back.

Kindly tell us when sale was suppose to start at 12.00 am then how can we order at 11.57pm.
Flipkart is a fraud company and is playing with customers and making their fool.
My question is if sale was to start at 12.00 then how can i order at 11.57pm.
How can they start a sale early when they have a commitment for 12.00am?
If they started early then we should get our cash back of rs300.

Regards
Shaily agrawal
([protected])

Hello,

Order number: od[protected]
Date of order delivery: 05-jun-2017 (Delayed by 5 days after out for delivery)
Mobile phone: sansui horizon 2

I have bought a product from flipkart, the phone is not working properly and looking like very cheap local product. There are few issues as below:

Issues: 1. Mic is not working properly, the voice is not clearly audible to the person at other side.
2. Some part is making noise inside the phone near camera.
3. Heating proble which is less but still phone starts heating suddenly
4. Battery is draining too fast without using phone as well. 40% battery is draining in 3 hours without use and company installed apps only.
5. Touch is not responsive.
Overall not worth for money.

I have called customer care within 6-7 hours of delivery only to return the phone as i am facing so and so issues. Please place a return request.

The interaction with customer care is pathetic which i have seen ever, they dont want to help you out.

1. 05-jun-2017:
The call was going on till 30 mins on 05-jun — 2017, the person told me to follow few trobleshooting steps which are not at all relevant (Eg. Restart the phone, go to setting, adjust the battery power, reset your phone etc). Then he place a return request and told that the technician will visit to my home for checking.

2. 07-jun-2017 followup call:
The call was going on for 50 mins just to take a return request again and again i have to do the troubleshooting before giving return request. Even the troubleshooting is not relevant to any hardware issue.
This time the troubleshooting was followed with multiple checks same as before, the customer care executive (Ms. Sana) was not ready to place a return request. Finally she has taken a return and refund request where she told that the refund will be received post technician visit and approval.
Again the technician will visit and do many discussions.

Flipkart return or refund policy is not customer friendly. The seller is rejecting your return request and they are not helping you with resolution.

Why we have to spent our 1 hour just for placing a return request over a call.

The request placed through flipkart side is not considered. Also all the questions asked and troubleshooting steps followed by customer care is just for wasting our time.

Flipkart is not at all thinking in customer satisfaction, they are loosing their customer base and brand value by behaving like this.

For the first time after doing online shopping for 6 years, this time the most disgusting experience i had with @flipkart that i have ordered an apple ipod 32 gb worth 19899 inr with order id od[protected] but on the contrary i receive a beard trimmer packed in a thermocol polybag without any box or charger just a trimmer packed.

I understand mistakes happen but the thing disguise me that it's been 15 days now that no support has been provided by @flipkart.
First i made a replacement request that has been cancelled by the seller then i made the request again with proper description that again got cancelled, again i made a refund request and the pickup has been scheduled.

But when th courier guy came at my doorstep he refused to pickup the product as the product i had was not the apple ipod but a damn trimmer worth nothing.

I've called the customer support ample of times and what they say is "nishchint rahiye sir", this dialogue irritated me daily when i call them and still after 15 days i don't have any solution for this.

For a 24 year working guy 20000 inr is no joke.

Something drastically wrong with your web page. I wanted to open an account with you and when asked to upload code sent by you, i could not. Whenever i tried, my internet got disturbed but it was ok with other web sights at same time. Is someone blocking your sight or is some other reason?
More over you kept on sending code after code within few minutes without giving a thought or thinking about any network disturbance. Finally i could not open the a/c

Sir i have ordered one badminton racket on 1st june. Your delivery date 6-7 june. Your company have take almost 7-8 days to delivery the product in noida sec 16.
My friends ordered rackets from amazon, they delivered product within 2 days and your delivery date 6-7 june, today is 7 june yet i have not received my product. Your service is very poor in metro city like noida so what are you doing in ruler areas.
After delaying my product, your company do not give any information about product.
Why i am not recommend my friends and relatives to go amazon, they have best service.
I love flipkat but this time your company disappointed me. You have great reputation so this kind of activities is not suit you

Technesion installed the ac but not installed the stabilizer he told evening i will install but he not came more than two days am calling not answering the call. Technesion name vetri selvan ph-[protected] am too sad to say this ur missing ur customer. And also u warn ur technesion and also send the technician to install the stabilizer by tomorrow it's too urgent