Flipkart Complaints & Reviews

Regarding the Order Id: OD[protected], made on Flipkart.com

The product is delivered (a water purifier), the estimated installation date was 30th May/2016, but nobody came to install and they are not replying to mails and calls and my product is remaining unused. Please help

Dear sir/madam,

This is bring to your kind notice, i placed an order on flipkart for voltas 1.5 ton, 5 star split ac on 18th may 2017 & it was delivered to me in hyderabad on 23rd may 2017, after rigorous follow up for installation one of their local partner by name suraya bhavani air cool who was sent by flipkart service partner jeeves for installation on 26th may 2017. Two teenagers out of that one may be a minor was sent for installation, they came at 8.30pm & they installed the ac & went off. However, i am not getting cool air from my voltas ac & i raised complain with flipkart customer care with incident number in[protected] but no one till today has come to check why cool air comes from ac. Everyday i call flipkart customer care & i get only false assurance that they will send technician but till today after 7 days no one has come up to check & fix the issue. Being as a consumer i am helpless now as i don't have any option left rather them calling flipkart customer care. I wish i should have bought ac from local showroom so that i would have got the service properly.
Please let me know what should i do now & let me know how to file a case against flipkart in consumer court for their this kind of treatment for their customer.

I'd order a timex watch worth 6749/- flipkart delivered it within 4 days. But when i open it, it was a cheap and used watch having prise tag of 2395/- then i told flipkart about wrong delivery, and ask for replacement. They send me another watch, a women watch having price tag of 1395/- Am like, is this a kind of joke. Is there anything which can give me satisfaction against the trouble that is caused by flipkart service.

Sir, in the recent past i have ordered products through flipkart in good deals in different periods.. Flipkart has cancelled all my orders saying pincode not serviceable.. Flipkart is cheating customers by providing cheap rates and not at all delivering them.. Because of this at a later pint of time i had to spent more to buy the same products in other sites or shops at higher rates due to already delayed order cancellations of flipkart. While buying in flipkart i compared to other sites and if if i found at a lesser rate even by 10rsalso i ordered in flipkart.. Now flipkart cancelled the order unilaterally and rates in other sites also higher by 10 to 20%.. Beause of flipkart i have to suffer time loss, monetory loss n peace. This became a habbit to flipkart it has already cancelled 3 products of mine and i don't know what will happen to my pending orders.in future i will never order from flipkart.. But i want flipkart guys to be taught a lesson and make them to stop cheating for publicity purpose

My order id:od[protected], my order date (30.05.2017), i receive my order on (02.06.2017), but i receive wrong product, i order a women watch but you sent a men watch, so i want you to replace this product. I attach the picture also please check. Please contact me on my mobile number or email address

From
Pooja rana
Mob:[protected]
[protected]@gmail.com

Very poor customer service, very poor refund mechanism, very poor order delivery.
Order id: od[protected]

I have ordered a battery for samsung grand prime, despite delivering the wrong material twice and taking the product back. The refund is not made yet.
Flipkart has wasted my time and money and effort. Though they have collected my bank details refund was not made till now and no calls have been made. So does flipkart earn 151 billion just by abducting money from all over the country without delivering even the product?

I would be escalating this issue to a higher level. If the issue is not resolved asap.

Today i am extremely unhappy and disappointed with flipkart. Being a regular customer of flipkart i dont expect this service from flipkart.
I have raised a replacement request for the samsung tv as its a defective one. I got the tv delivered on 30th may, 2017 and from the very next day, 31st may, 2017 it stopped working and has problems. Technician visit has been arranged by flipkart from jeeves instead of vendor samsung and i have been told that jeeves will open the tv and check the fault. I am ok with technician checking the tv but i cannot allow him to open or repair the tv and i want a replacement tv as per flipkart replacement policy.

As per the policy of flipkart if the tv is defective, it will be replaced with a new one within 10 days of purchasing the product. There is no mention of any tech visit. For your reference i am attaching the screenshot of what is written in flipkart in regards to replacement of any product.
I request you to replace the tv with a new set asap.

Saurabh jain
Registered ph no - [protected]
Email id - [protected]@gmail.com

Delivery
Worst app in the world
I am from one of the user if flipcart i ordered iron box in flipcart
I wait for one week is it ok but the order coming to the ongole the courier boy forgotten my order
Not in one day this situation happened in two days he not attempt my call also
App of life sir

I have requested for exchange for my defective dell inspiration a6 laptop but this people are not responding and sending msg as
'we tried to get in touch with you on to discuss the issue with order id but couldn't reach you.

Please call us on our toll-free number[protected] for further assistance if you'd still like us to help.'

This msg i got it twice but no proper response from technical team.
This is what this company is doing with his customers
They have a tat for the exchange of 10 days in this 1 week i have requested twice for exchange but for no reason they have cancelled the exchange
Request you to please look into the matter for the same

My flipkart account has been deactivated and now i want be activate it but it is not activating
My flipkart account connected with my mobile no. It is not connected with email and when i enters the mobile no. And password he saw me "account is inactive contact the customer support to reactivate it"
Plz solve this prblm fastly

Mobile no. [protected]
Email= [protected]@gmail.com

Hello,
This in regard to my 4 orders which i cancelled and asked for the refund to be transferred in my bank. I have spoken to flipkart helpline numbers so many times and every time i have been told that the amount will be transferred soon. Please contact your bank for the same. I have visited my bak twice regarding this and there is no such refund being transferred.
Details of my products-
1). Sweet angel capri for girls self design. Returned on 3rd may 2017. Refund amount rupees 599.
2). Vagon women blue flats. Returned on 29th april 2017. Refund amount rupees 564.
3). Kraftie women blue flats. Returned on 15 april 2017. Refund amount rupees 534.
4). Dr. Sole women pink wedges. Returned on 13 april 2017. Refund amount rupees 629

Total refund - rupees 2326

It is highly disappointing that flipkart is behaving like this with its very old and regular customer. I hope to get my refund as soon as possible. Kindly transfer it into my wallet so that i can use it for my next shopping. Please do not force me to take some serious actions regarding this. Its been 1 and a half months and still my problem is not resolved. I have all my bank statements with me regarding this. So kindly resolve this issue at the earliest.

Rgds,
Mrs. Jagdeep kaur malik

I have ordered 3 products in last flipkart sale, However Who will gonna suffer if E-kart logistic will not deliver products, my all 3 products is in nearby location from last 5days, all product were gone out for delivery, but none of them delivered. After raised many complaints, Yesterday one of representative "Ashwini K" called me and given assurance that all products will deliver by Tomorrow (i.e. 30-MAY-17) (I have an Email Proof), But today also products was not delivered. Again raised complaint in evening, got a call from one of representative "Rithika M" saying that the one of product is untraceable so we have to cancel that product. How product is untraceable? Come on flipkart, are you mad or what.
Afterwards Supervisor Mr.Amit spoke; He admitted that fault is from logistic Team. However my question is for you flipkart, who is responsible for such things, you can't give me that products is same price that i had purchased. Even you can't give compensation because that not under your policy. So we can assume that customer buy products at own risk, If such thing happen, flipkart easily cancel the product and refund amount. That’s all from flipkart. It’s not all about money, Time matters; you have taken more than 12days. That 12 days matters. At the end if you can't deliver product, don't give assurance and make false commitment.
Today Flipkart cancelled my product and refunded amount, but here is my question, My money is with you almost for 15days. for that who will gonna responsible, and the time that i had wasted on you and mentally stress.
Seriously Not accepted from giant Flipkart.
Date of order:-May 17th '17
Order No: OD[protected]
Incident no- IN[protected], IN[protected]

I have ordered a vu tv on flipkart on 29th may, 2017 as it was mentioned as one day delevery. I got the product on 30th and when flipkart engineer came to install the tv, it was found damaged. I asked flipkart for refund and they refused to refund and only forced me to take replacement. It is 4th day now and i neither got a replacement nor refund. Even today, they are not giving me correct date of delevery.

I don't understand why their policy allows them to enjoy customer money with out giving the product.

I have called and messages flipkart customer care and so far, i have got only several useless 'sorry's from them.

Please suggest how to resolve this. I am expecting an immediate refund as this is mistake of flipkart for giving a damaged good. Or they should give compensation for keeping my money all this time with out giving me what i purchased.

I also purchased a google chromecast 2 device along with the tv which i am not able to check as i don't have a tv now. It's 10 days replacement period getting close to end and i would not be able to verify by using it for minimum period. This is another risk bothering me due to mistake of flipkart.

Dear sir,
A crack has developed on mobile handset on its own over a period of time. The handset has not fallen from a height or so.
The handset is under warranty. But flipkart has asked me to approach service centre and get the problem rectified by paying the charges.
The service centre is demanding rs. 4000/-.
My complaint against flipkart is that handset is under warranty. Why is flipkart asking me to pay and get the problem rectified.
I requested flipkart to take up the matter with service centre and get the handset rectified under warranty. But flipkart is not ready to do so.
I would request you to help me by getting my handset rectified under warranty asap.
I can support you with necessary documents like invoice copy, warranty details, problem report submitted etc.
Milind joshi

Sir/madam,
With reference to the subject cited above, i have the honour to inform you that, since[protected], i am communicating to you & also to asus regarding a product "asus zenfone 2 laser ze550kl, order id: od[protected]" which i have purchased from flipkart which has been delivered to me on 1st june-2016.
I am facing problem with my zenfone which has been mailed to you several times in detail and in your last reply you mentioned that my zenfone covered under warranty period upto 1st june-2017 and for that i have to be in touch with asus authorised service center and accordingly i have visited "infosolutions & services pvt. Ltd, silchar, assam".
Accordingly, i have sent my zenfone through one of my colleague to the service center on[protected] but sir, they are denying to avail me warranty, as they are replying i have ordered on[protected] and warranty period will remain upto[protected].
Finaly i have asked them what i have to do then they replied i have to submit my zenfone to the service center in reply i asked them may i know what happened to my zenfone that its not working now & then they replied for diagnosis it will take time better submit the zenfone to service center and they will let me know latter on & for that i have to pay rs. 250/- as service tax & rs. 500/- as service charge. Without getting any ray of hope to avail the warranty period i kept my zenfone with the service center. On the next day evening they informed me over telephone that motherboard of my zenfone gets damaged and for replacing i have to pay rs. 6000/- approx. I was shocked by listening this then i replied, please don't work on it, i will come to collect it from service center soon. Today on[protected] again they informed me over phone that when i will to collect my zenfone and also told me if i don't collect my phone within 20 days then i have to pay rs. 300/- per day.
Moreover i have submitted a complaint on[protected] to consumercomplaints.in "asus india customer care service".

Now looking forward for your kind attention in the above mentioned matter so that i can get back my right so that i can use my zenfone smoothly which i have purchased from flipkart.
This is for favour of your kind information and needful action at an earliest.
Thanking you in anticipation.

Few documents are attached here with for your ready reference.

Yf: abhijit adhikari,
S/n: g1azcy017634
Product: asus zenfone 2 laser (Ze550kl)

I have purchased FULL HD LED TV. Order ID is OD[protected] in flipkart.com. They delivered me a defect piece. I have called so many times but they are behaving like irresponsible. They are not taking any action. They are saying some stories.

I bought a shoes through flipkart. I am wearing this shoes from last 1 month. Within 1 month my shoes got delamination from sole. When I call to customer care regarding this they told me sorry I can't help you. I also said that please help me that with I should talk regarding this complaint but no response from customer care executive. I said I will go through consumer Forum.after that he didn't respond. So please help regarding my issue

Eshan dvivedi
Century plyboard I Ltd
NH 8a- survey no 145/147
Moti chiral bhachau Road 370140

HI,

I ordered Lenovo K6 mobile and order number is OD[protected].
1st I got product having heating and hanging issues later they replaced the product. 2nd one they delivered defect product, it is not at all working.

I contacted flipkart customer care they told me to go to service center. If service center will not resolve issue with in 3 days they told flipkart will replace product or refund money....

My name amit, i was received a empty parcel from flipkart which order id:od[protected], product name - canon eos 1300d, i was complain regarding this issue to flipkart, but they cannot any action for this issue, also flipkart customer service is very bad and provide different type wrong information, so i can complain that, my details on flipkart site name-amit malakar, [protected]@gmail.com, mob-[protected]. Flipkart customer care no.[protected] and email - [protected]@flipkart.com

I bought a swipe elite power 4G phone from flipkart on 27 th may 2017. Within two days I was facing issues with the phone. When I asked for refund and wanted to return the phone flipkart is not co-operating. I am getting call from the call centre they are asking me the same question that wht issues I have been facing with the phone. I am answering the same question repeatatively but flipkart have not exchanged the phone till yet. ( Order Id OD[protected]