Flipkart Complaints & Reviews

My biggest mistake in my life am order to flipkart not delivered my product on time they give me time on 03-06-17 but wrost e-commerce site ever I seen can't give priority to customers they wasted my time now they asking product ill deliver in next 3 day's plz don't buy from flipkart they cheat and fraud with customers and making them fool by giving worst services
My order number is. FMPC[protected]

My letv mobile purchased on 19.08.2016. Now it's bettery charging cabel is not working. So please replace it as soon as possible. Invoice number is cbn. Puzhal.[protected].

Mail dated: arun b e to [protected]@flipkart.com (03-jun-2017 at 13:19)

With regard to the purchase that i had done in flip kart order no. Od[protected]. This is to bring to your notice regarding the status of the order
1. May 30 - received at vk-ekartl
2. May 31 - the delivery call to collect the order - the delivery man refused to collect the old phone however one person told physical damage and he asked us wait till another person come from flipkart but the second person was ok with the physical and the touch however the the screen was shaking so he suggested us to approach customer care.
On the same day immediately around 3 after an hour of discussion with delivery boys called the customer care - didn't receive any mail confirmation regarding the complaint
June 1 - called back again but realized that the complaint was never raised and clearly explained the concern. Received message on the way to deliver.
However received mail that it will be addressed by jun 5, but again received on june 2 that executive will come to deliver and collect the phone. The delivery boy comes again he tells that he has not received any communication from the customer care regarding the request. When called the customer care they ask to wait till june 5 and an arrogant irresponsible reply.
Requesting you to kindly provide clarity that as per the terms and condition provided in the website,

A. The phone when switched on it should be on for 30 sec without charger - my phone was ok.
B. The phone details should match during delivery - it matched.
C. The phone with no physical damage and the touch should work - no physical damage which was ok with the delivery boy and the touch was perfect and no scrach on the screen wit no darkness on the screen but the screen was shaking.

The question is when the company provides terms and condition why is the delivery boy becoming decision maker then why is the terms and condition provided as phone should be on working condition.
When the same was conveyed for the customer care on day one only no complaint raised by the executive.
Again call was done for which complaint raised. If the complaint was done then why was it not informed to delivery team to hold until the clarity received. Again why was the person spend the waste of time of the customer to argue with the delivery boys.
Who is responsible for this miscommunication within your company. It should be clearly told if the item can be exchanged or no. If the same questioned to customer care not providing clarity so that we can cancel the order. As there are many other such online website for such offers. It is so ignorant and negligent about the customer. After all that the packing department calls to esquire for the reason for not delivering the material. Such irresponsible behavior of not identifying the background.

Request you to kindly revert since executives are negligent and irresponsible about the complaint. Please suggest if the exchange can be done or not. As i am not able to install any app with a hope that i will get new phone. But looks like flip kart doesn't want to respond for customer request. This is very upset and patience testing. Mailing you with a hope that the request will be considered.

(03-jun-2017 at 14:45)
Received a call from flip kart customer care, person told product rejected due to display damage.

Hi,
My name is ankita debnath. My flipkart account has been deactivated and now i want be activate it but it is not activating
My flipkart account connected with my mobile no. It is not connected with email and when i enters the mobile no. And password he saw me "account is inactive contact the customer support to reactivate it"
Plz solve this problem as soon as possible..

Email id: ankita.[protected]@gmail.com
Phone number: [protected]

I received a k6 power on 23rd may, 2017 which was 2 days earlier than their suggested delivery date. Bt the product was having manufacturing defect. So i did a return request on 25th may, 2017.
But they didnt call or other response from their side,
I called them on 27th, one of the customer care executive told me that my mobile will be delivered by 28th may.
But it didnt came.. Again on 29th when i called them they told me you will have a technical visit. Then on 1st of june technical visit was done. My product was declared faulty.
I was a message from flipkart that you product will be replaced by 3rd of june.. But there is no update in there site till 3rd june. So i called them, they told me your product will be delivered bt 7th june.
Now i cant understand why they are delaying in delivery..
There commitment was on 3rd june but now they are telling 7th june.. May be on 7th they will say 10th june.. Its too much irritating..

Dear sir,
I have purchased dumbells and other exercise equipments. but i found that dumbells are not orinigal its cracked and it filled with sand . i was too surprise to know that i have got inferior material . Therefore, i request, please provide me better quality equipment so that i can trust in your brand in my future.

On may 29... I bought a redmi note 4.in that phone a small line in the display.. Then immediately i applied for a return request... The flipkart customer care said that they will call by evening to verify the problem for the return request.. When they called i have said them in detail about the problem. They said some process like factory reset and system update and rejected the approval. And they said if the problem is still available after those processes then we can again apply for replacement. Then they have approved for my return request. And technician came for checking the mobile.. The flipkart technician took photo of the problem and gone. The technician must update the photo of my phone. But he didnt do it. The bangalore flipkart customer care said that the technician will update in 24 hrs. But he didnt update till now. Its has been 3 days... They are saying the same reason for tilll now. I dont know what to do.. Can someone help me to solve my problem.

I had ordered shock proof case for my mobile with order id-od[protected]. I want to return this because wrong product delivered to me. Since i am trying to return this on flipkart app & from website but due to some error its not returning. I spoken with your call center people but i am not getting proper solution from them. Instead of returning this product, they are saying to wait for more days until this error or issue is not resolve. I cant understand why you people are not returning this product. I want to return this & want my money back to my account within min 2 days. Kindly help

Return ID:[protected]
Purchase flipcart hdmi dongle display not work properly and not replacement flipcart 8 days ago no information flipcart help me sir Alert
Refund information required for[protected]
We require further information to process your refund. Please provide us the details.

My flipkart account has been deactivated and now i want be activate it but it is not activating
My flipkart account connected with my mobile no. It is not connected with email and when i enters the mobile no. And password he saw me "account is inactive contact the customer support to reactivate it"
Plz solve this prblm fastly

Mobile no. [protected]
Email = [protected]@gmail.com...

I ordered the Vivo phone through Flip kart on April 29th. However I cancelled the order on May 8th.
Then on May 11th, 16th, 19th I got an email that Money has been transferred to my bank account.
I have been tracking with them and according to them return has been unsuccessful. Holding the money for last 1 month. No return yet. Please help refund.

Order id od[protected].
And return id for this request is : 28248381

But till date no money return or product replacement.

On opening the pack, it was found that the watch is not working and the courier delivery boy also checked it and found faulty/defective of the item, so the same was packed again and returned to the courier deliver boy for onward perusal. And subsequently also complain is raised vide above return id no 28248381

I ordered lenovo k6 power at 28 may 2017. Instead of mobile phone at 29 may
Delivery boy deliver me a piece of brick in the box. At instant i called delivery so many times but he didn't respond. A return file to the flipkart website but today i got mail that the seller can not fulfil your return request. This is totally humiliating. Totally disgusting. Not tolerable at all. Plaese do justice and help me out. Its a huge money for me. My order id order id : od[protected]. And my complain no. Incident: in[protected].

I bought tempered glass and flipcover from americhome seller in combo. The quality of flipcover is good but the tempered glass is broken and of another model. Americhome seller cheat me and deliver me a defective product so plzz take action against this seller this is the first time i have got a defective product.. Plzz flipkart give me the right product and take action my registered mobile number [protected].. Hoping for your favourable action.

Regarding the Order Id: OD[protected], made on Flipkart.com

The product is delivered (a water purifier), the estimated installation date was 30th May/2016, but nobody came to install and they are not replying to mails and calls and my product is remaining unused. Please help

Dear sir/madam,

This is bring to your kind notice, i placed an order on flipkart for voltas 1.5 ton, 5 star split ac on 18th may 2017 & it was delivered to me in hyderabad on 23rd may 2017, after rigorous follow up for installation one of their local partner by name suraya bhavani air cool who was sent by flipkart service partner jeeves for installation on 26th may 2017. Two teenagers out of that one may be a minor was sent for installation, they came at 8.30pm & they installed the ac & went off. However, i am not getting cool air from my voltas ac & i raised complain with flipkart customer care with incident number in[protected] but no one till today has come to check why cool air comes from ac. Everyday i call flipkart customer care & i get only false assurance that they will send technician but till today after 7 days no one has come up to check & fix the issue. Being as a consumer i am helpless now as i don't have any option left rather them calling flipkart customer care. I wish i should have bought ac from local showroom so that i would have got the service properly.
Please let me know what should i do now & let me know how to file a case against flipkart in consumer court for their this kind of treatment for their customer.

I'd order a timex watch worth 6749/- flipkart delivered it within 4 days. But when i open it, it was a cheap and used watch having prise tag of 2395/- then i told flipkart about wrong delivery, and ask for replacement. They send me another watch, a women watch having price tag of 1395/- Am like, is this a kind of joke. Is there anything which can give me satisfaction against the trouble that is caused by flipkart service.

Sir, in the recent past i have ordered products through flipkart in good deals in different periods.. Flipkart has cancelled all my orders saying pincode not serviceable.. Flipkart is cheating customers by providing cheap rates and not at all delivering them.. Because of this at a later pint of time i had to spent more to buy the same products in other sites or shops at higher rates due to already delayed order cancellations of flipkart. While buying in flipkart i compared to other sites and if if i found at a lesser rate even by 10rsalso i ordered in flipkart.. Now flipkart cancelled the order unilaterally and rates in other sites also higher by 10 to 20%.. Beause of flipkart i have to suffer time loss, monetory loss n peace. This became a habbit to flipkart it has already cancelled 3 products of mine and i don't know what will happen to my pending orders.in future i will never order from flipkart.. But i want flipkart guys to be taught a lesson and make them to stop cheating for publicity purpose

My order id:od[protected], my order date (30.05.2017), i receive my order on (02.06.2017), but i receive wrong product, i order a women watch but you sent a men watch, so i want you to replace this product. I attach the picture also please check. Please contact me on my mobile number or email address

From
Pooja rana
Mob:[protected]
[protected]@gmail.com

Very poor customer service, very poor refund mechanism, very poor order delivery.
Order id: od[protected]

I have ordered a battery for samsung grand prime, despite delivering the wrong material twice and taking the product back. The refund is not made yet.
Flipkart has wasted my time and money and effort. Though they have collected my bank details refund was not made till now and no calls have been made. So does flipkart earn 151 billion just by abducting money from all over the country without delivering even the product?

I would be escalating this issue to a higher level. If the issue is not resolved asap.