Flipkart Complaints & Reviews

I have purchased Eureka Forbes Aquasure Nano RO 4L from flipkart. On the website it is stated installation and demo is free of cost. But after delivering the product installation and demo was not provided. When i contacted the customer care of flipkart they are saying installation is not required. After calling the eureka forbes customer service they said the water purifier needs installation. I am very much disappointed by the service provided by the flipkart. They are cheating the customers. Even they are not accepting the return.
Please look into the issue.

Thanks,
Suheb

I bought a HTC One E8 Dual Sim (White, 16 GB) from flipkart. When we received the phone, it looked to me like new, but when we switched it on and started surfing through, we could see some already captured photos. It was disappointing experience with Flipkart. When i reached out to the customer care through email for return, they mentioned the return is only possible within 10 days (i communicated on the 11th day) so we need to contact the Service center. I am not sure what kind of response was it. What will i do by reaching out to the service center? I am complaining that i received a used phone.

I wondered how Flipkart can do this kind of sellers to operate. Trying to reach out to the dispute team through this forum.

​ i have placed order id: od[protected] on 12th april through
Cod delivery option.

� same day i received an email from flipkart with subject as "convert
Your cash on delivery order od[protected] into a prepaid easily"

� after reading the email, i have paid the amount 12, 999/- using net
Banking on 13th april. Then status of order updated as "payment successful and awaiting confirmation from courier partner".

� *15th april, 2017, * courier boy came with product and asked me to
Pay amount as *its not updated in his system.*

� *17th april, 2017*, i called to customer care about this and they
Have raised complaint: *in[protected] *and told that it will
Resolved by *20 apr, 9:00 pm*.

� so i have waited till *20th apr, 2017* and got a call from flipkart
For asking about my problem. I have explained in detail and they told that
Payment successful and product will be redelivered by 24th april, 2017 as
Per complaint: *in[protected]*

� *24th april, 2017*, i got message from flipkart, that the product
Was rejected by customer and sending back to warehouse.? *this is happened
Without any notice from my end. *

� *24th april*, again i called to customer care and flipkart customer
Care person informed that product will be redelivered by 27th april, 2017 as
Per complaint: *in[protected].*

� till *24th april*, status of payment was* payment successful and
Awaiting confirmation from courier partner as attached screen shot. *after
My discussion with flipkart, it was changed to *amount paid :
? 12, 999through net banking*

� *25th april 2017*, since there is no response about delivery of
Product, i have requested for *cancellation* and flipkart customer care
Person informed that was cancelled and money will be refunded in 4 to 6
Business days. *but status of order is shipped and its not cancelled.*

� *2nd may 2017 : *i have till this date hoping that money will be
Credited *but neither status changed and nor money credited. *then i called
Customer care about status, they have taken* again my cancellation request
And told that backend team will call me.*

� *3rd may 2017*, i got call from flipkart backend team and i asked
Them to cancel the product and refund the amount. They told me that its
Cancelled now and refund will be initiated once product reached to ware
House.* but status of order is shipped and its not cancelled.*

� *4th may 2017, *again called to customer care and asked about
Tatus, they told me that* its not cancelled yet and *taken again my
Cancellation request and told that backend team will call me by 5th may
12:00pm. Complaint no: in[protected]*

� *5th may 2017*, *no call from backend team* and again called to
Customer care and asked about status and now they told me that product is
Not reached to warehouse and will get call from backend team by eod.

� *6th may 2017, no call from backend *team and again called to
Customer care and asked about status and now they told me that cancellation
Approved and amount will be credited to account in 6 business days.* but
Tatus of order is shipped and its not cancelled.*

*complaint no: in[protected]*

� *7th may 2017, *complaint no: *i called to customer care and asked
About status and now they told me that amount will be credited to account
In 6 business days. But status of order is shipped and its not cancelled.*
Complaint no: in[protected]*

� then i asked to connect senior manager about status of order,
According to him, order is not cancelled and no refund initiated. He told
That he will check with back end team and will get resolution on* 10th
May.* *complaint
No: in[protected]*

� till today, i didnt get any resolution from flipkart team.

Hi,
Kindly help me out i have 2 account one of which is used by my brother by different id. I ordered a earphone for the first time from my account and it was my first order and when i got the product the brand box was tampered and there was no earphone when i called the customer care they told me to wait for 3 days and i got a email that my account is blocked and there is high number of return. As far as i know from the other account there are only 2 return request created both because of some valid reason now they are not helping me i have already paid

Hi Team,

Today I am extremely unhappy with Flipkart. Being a regular customer of Flipkart I dont expect this service from Flipkart.
I have raised a replacement request for the Videocon TV as its a defective one. I got the TV delivered on 7th May, 2017 and from the very next day, 8th May, 2017 it stopped working. The technician came today and said that the TV is defective and has issues with the motherboard and wanted to open and repair the TV which I don't want. I want the TV to be replaced ASAP. I have paid the full amount to Flipkart for this TV. So why should we accept any repaired TV?
As per the policy of Flipkart if the TV is defective, it will be replaced with a new one within 10 days of purchasing the product. There is no mention of any tech visit. For your reference I am attaching the screenshot of what is written in Flipkart in regards to replacement of any product.
I request you to replace the TV with a new set ASAP.

Thank & Regards,
Debleena Sen
Registered Ph No : [protected]
Registered Email ID: debleena.[protected]@gmail.com

I had ordered a pair of jeans one cost rs 429.75 and other cost rs 505.38, the total was rs 1039 including delivery charges.
I've received the order today but when I opened the packet there was only one jeans other one was not there but on the bill it was clearly written quantity of 2 with their respective price.

Please refund my money or deliver the second jeans.

Hello sir
I have ordered Redmi note 4 on 3 rd may 2017 from flipkart. As per seller delevery was on 8 th may 2017. But still i havent received the mobile. And when i called customer care they saying it will be delivered by 13 may 2017.
Also can not track order from flipkart website. Worst customer service as they them selves dont know where the product is and no proper clarification.

Incident no. IN[protected]
Order ID: OD[protected]
Product: Redmi Note 4 (Gold, 64 GB)

Chetan Dhondekar

Sir/madam, I bought a Whirlpool 200 Ltr. Fridge from flip-kart on 24th April 2017. I place order for this product on 23rd and they delivered this on 24 the. After delivering this product the whirlpool technician had come for installation, and we found that its a damaged product, at the movement when we saw the damage I called the flip kart customer care they told me they will do a refund and pick up immediately.
After this I called the customer care people in flipkart morethan 200 times, also sent mails to them but there was no proper response, and then they came and picked up the product on 8th of this month. And promised me they will do a refund immediatly. Even now I called them they have not initiated the refund yet.
from 23rd April till today we dont have a fridge at home, We have patients who keeps medicine in fridge.
I told all these problem to them but they are not doing any thing

I hope this consumer forum can help me out

Rajesh

(Incident Id Flipkart IN[protected]
order id OD[protected].

Hi the phone was ordered by my friend manjunath. Nagesh in which it was mentioned that the we would get cash back of rs 1700 which is not yet recieved through citi bank. Please let me know when we recive it. It was orderd on sept or dec but still not yet recived. Its been verifed through citi bank that cash back is not yet credited. Do let me know what is the next procedure to get the csh back amount for th order been placed

Same address with same pin code my previous order vaccumn cleaner delivered. Then how pin card mismatched for my order stbiliser. The product is so urgent
Order id OD[protected]
Microtec EM4170D voltage stabiliser
schedule date for delivery 07/05/2017 to 09/05/2017
After confirm during delivery time cancelled order due to wrong clause. After that customer support not give proper clarification

I ordered united colors of benetton waistcoat through flipkart and they sent me ;single of benetton'. On calling customer care first they refuse for exchange after escalating issue they said okay they will send ucb waistcoat. But again i received fake product

Nowadays to make more profit big e-commerce companies promoting fake and duplicate products to sell on their portal.in this legacy flipkart seems too join hands with fake and duplicat sellers. I ordered united colors of benetoon waistcoat through flipkart and was very happy to get it delivered. I almost cry when i opened the package, i found brand name 'single beneton' over waistcoat which truely seems the duplicate one. I immediately called customer care and kep them informed about it, instead of helping me they said they can only refund my money (I think they ask this intentionally). On saying 'i will esclate this on higher level he transfered call to some senior executive. As with his name 'senior executive' he seems senior with his words, trying to play wth words and sentences, i clearly state him please mention on service request that i recieved fake product m he said sir product is worng not fake. And after long conversation he agreed for exchange this fake product with genuine one. And today as well i felt cheated when i recieved 'single bentoon' again.

I request your team to look into this, and help me to file some legal complaint against them. I am trying to connect with ucb legal team as well in this regard

Ankit jain

[protected]

Hi,
Ordered lenovo vibe 5 from flipkart. Received a faulty piece. The device is over heating even after very minimal use. That is even with a single call of 5 minutes or browsing a few pages. I have not installed any new app.. Not even have inserted memory card. Contacted flipkart customer care multiple times and did all the trouble shooting methods provided from them. Now flipkart care asking to contact brand. I need a refund for...

I have ordered for the panasonic eluga i2 battery model no. Klb210n340 but when i opened the packet i received model no. Cpsp2500aa battery which is not fit for my mobile. My ordered id is od[protected]. Please send me the battery of model no. Klb210n340 battery as soon as possible.
I will be very thankful to you.
My contact no. Is [protected]

I have received incomplete product (Star X 40 kg home gym combo with 8 in 1 bench gym) please provide complete product other vise return this incomplete product my order id no[protected]
please help me

thank you
regard: Ravnish kr Nim
+[protected]

Flipkart is lying to me about my phone technical evaluation for a product replacement of my Lenovo k5 note vibe phone.
The phone is faulty and I requested a replacement which was checked by a technical evaluator from Jeeves.

I confirmed and recorded the call of their technical partner Jeeves that my phone is faulty. When I asked Flipkart about replacement status.. Flipkart is lying.

Flipkart said my technical evaluation reads " issue resolved and customer is happy"
I have it on recording.

SIR I HAVE ORDERD FOR A FLIP COVER ( https://www.flipkart.com/kofy-flip-cover-samsung-galaxy-j3-pro/p/itmes68zrxz9ept...⇄ AND THEY PROVIDED ME WITH A TRANSPARENT BACK COVER OF RUPEES 315

As i was order ambrane 1310 model 13000mah power bank also i received last saturday,. Power bank not charge even 2 or more hours if it is in charing. I think the battery back is not good so i want to replace power back. Even that upper cover not remove after received from courier man, start checking 1put one hour charged but after charger removed the power bank is not on, but if the power bank is in charging that indication light was glowing.. For reference order number given od[protected].. Kindly acknowledge the same.. By kavin.

I have selected emi option and made payment by my credit card to buy a mobile seeing no cost emi.

Flipkart attracting the customer advertising no cost emi but at the time of payment even though if we have selected emi option has not been done. It is ridiculous, worst service that i have ever got..

Contact : [protected]

I ordered A dslr Camera naming canon 1300d from flipkart but instead of sending the camera they have sended me someone else product they have sent me pair of new formal shoes and i have paid 22k to the seller and the seller has sent me formal shoes which is not worth with the money which i have paid to them And The Flipkart official are telling me that the courier has confirmed that the iteam is succesfully delivered with the product intact in it but the delivery boy gave me the flipkart box and i was unknown of wrong product and also the main thing the delivery boy did not took my signature he gave the box and took the money and he gone from my door .please if any help is possible for getting my product back please contact me
[protected]@gmail.com
Phone no :- [protected]

I purchased a power bank from flipkart. I recieved a used product which has scratches on it. When i asked for a replacement, they are saying we cannot replace this product. Though, they are saying to refund the money. But then if i have to purchase that item again it will cost me 200 more. Thats totally unfair.