Flipkart Complaints & Reviews

Hi, I have requested for returns of 3 sarees present in 2 orders. The return has been accepted on 13th May, but neither has any one come to collect the returned items, nor the money has been credited back to my account.

The order ids are :
OD[protected]
OD[protected]

Need urgent assistance for the concern.
Regards,
Rajit

I ordered an eybrow shaver from flipkart on 18th May, 2017. Order Id: OD[protected]. I was waiting for 1 week, but the order status wasn't moving at all from "Order placed". In the process of checking the status, by mistake I placed an duplicate order after 1 week, on 24th May, 2017. Order Id: OD[protected].

Please note: Order Ids are different.

On same day evening, Seller shipped both items. When I got SMS for both orders, I realized that there are 2 orders, so thought to save Flipkart's efforts to ship duplicate item. So I immediately tried to cancel my duplicate order, with order ID: OD[protected].

However, when I canceled the duplicate order, Flipkart canceled my original order as well, with order ID: OD[protected].

I was shocked since I was waiting for this product since so long and I really wanted it. When I called customer care about it, person at other end is blaming me saying I mistakenly cancelled both and nothing can be done.

I demanded to talk to escalation manager. A person named "Deepak Bhalia" came online. He also repeated same. When I proved that I did not cancel both and it is flipkart software issue, he is bluntly saying that nothing can be done now.

I had placed my original order under sale and I got discounted rate and I really wanted the order to reach me early. I demanded that since it is issue at flipkart end, please grant me the order at same rate at which I got earlier. But he bluntly refused saying it doesn't come under flipkart policies. I don't understand, how flipkart doesn't have any policy for the mistake at Flipkart's end.

I demanded to talk to next escalation level. Then he kept my call on hold for really long time and nobody responded to me till end.

Since 6 days from placing the order, the status was showing as "Order placed" and wasn't moving. I was calling flipkart customer care daily about it. They said, there is some technical issue but order will reach on time.

When there is technical issue at flipkart side, and for none of my mistake, my original order gets canceled, is it not flipkart's duty to rectify the mistake rather than bluntly saying nothing can be done?

Flipkart has gone really pathetic with very poor customer service.

20 april2017 ko maine ambrane power bank order kiya tha jo ki mujhe 22 april 2017 ko mila but usme koi chiniese company ka used kiya hua power bank tha maine replacement place kri but mujhe abhi tk koi solution nhi mila .bs delay pe delay kr rhe h m ..my name is abhilash sajwan. my email id is sajwan.[protected]@gmail.com
pure 1 mahine se jyada ho gya .flipcart bs delay kr rha h .. return policy bht bekar h flipcart ki

The imei number printed in the invoice is different from the imei number appearing on phone. I had asked for replacement of the phone due to battery issue. But the replacement was cancelled citing mismatch of imei number. Why am i left to suffer because of flipkart's mistake? Firstly they send a defective phone. Secondly they don't allow me to replace it by having an invalid imei number at their system.

I have ordered plain potty seat which can be set by my western potty, and they have delivered a chair type potty seat, i want to change

Shipped: Your Syska Power Pro 200- 2... with order id OD[protected] has been shipped and will be delivered by Wednesday, May 24, 2017. You will receive another SMS when the courier executive is out to deliver it. Track your shipment here http://fkrt.it/8U67xTuuuN
So it was cancelled by the mistake of courier boy so i still want this product...it was by the name of Deepak Jhanja and mob.no.[protected] email.id [protected]@gmail.com

I had talked to customer and that you have sent me wrong product. Now got sms from you that I keep the package ready for return and after receiving the package you will refund money.
This is not acceptable after waiting for more than 2 weeks your action is not ethical as per consumer laws. Send the right product and collect wrong back.
I have never asked for refund/return.
• In no case I will do as you said in your sms " Pickup and Refund Update: We have arranged for the pickup of Bigen S... with order id OD[protected]. Please keep the item along with accessories, tags & invoice ready for pickup. The refund will be processed after the seller receives the Check your email for more details."
This is an act of cheating
I waited for more than 2 weeks for the product now you want me to send product back and then receive my refund.
WHY? THIS IS A FIT CASE OF HARASSMENT AND CHEATING UNDER CONSUMER SERVICES AND LAWS.
TAKE IT AS NOTICE - SEND IMMDLY RIGHT PRODUCT OR ELSE PAY DAMAGES OR I SHALL BE PROCEEDING LEGALLY FOR YOUR ACTIONS.
PAWAN VERMA
[protected]

Order id od[protected], brought mochi grey women flats on march 8, 2017. Sole is damaged completely. Went to mochi showroom, denied to cover under warranty as bought from flipkart. Called flipkart, telling that it is not under warranty. Why is that if you buy from retail shop it is covered under warranty and buy from flipkart no warranty. Solve this issue or stop flipkart from selling any

Dear sir/madam,

I have purchased a lenovo p2 phone, mobile cover and tempered glass for the phone via order no. Od[protected]
With regret, i need to raise this issue with you regarding� : mobile tempered glass : gorilla armour impossible glass for lenovo p2�� sold by the smart seller

1. The seller: the smart seller� has done fraud and cheating by sending me cheap plastic black colour/tinted sheet instead of the tempered glass. The item sent is a cheap plastic sheet and has already scratches. The packaging box was also damaged.
2. I want to bring to your notice that the seller is doing wrong business and fraud by not sending the things as per specs and cheating flipkart customers. The mods-operandi is simple... He chooses popular items like tempered glass and offer good discount but send plastic sheet instead of tempered glass.�
He assumes no body will take enough pain for rs.200 -300 rs item and will return the item or will write you people. He has created multiple (In double digits) of the same product for same model so that even if few people give negative remarks, he can hide that with fake positive remarks and also because of multiple listing they get deleted with deletion of item.
3. This is pure case of fraud and day light theft and cheating.

I request you to please get my money refunded and take strict action against the seller. I have been trying your customer service department but they are of little help as they give canned-response and apologise but don't take required action. We are dealing with flipkart and we don't know who is the seller and it requires your regular action to take remedial action to remove rogue sellers. Infact in the review section, initially i was not able to review the seller and has to report to your customer services department after which i was able to review.

I wish to escalate this issue to you.
Thanks & kind regards
Manish jain

,
I don't want why you people deliver used item everytime. If your motive is to make customer fool then kindly mentioned it on your policy. I bought syska 11000 mah power bank and it was of full of scratches. And after return i also gets the same. Now you are saying to refund the money. What kind of services you are providing to customer. I will sue you regarding harassment to customer and delivering used product. I want syska to be out of flipkart otherwise i will sue both syska and flipkart for fraud and misrepresentation to customer and i want reply quickly because now my patient level is ended.

Against this order i received out for delivery notification on 24th may 17 after 4-5 hours they cancelled the delivery. Still showing out for delivery but no response from courier person and not from flipkart. So careless and unprofessional service they r providing. After repetitive complaint against this particular courier service still flipkart using their service. Courier partner "delhivery"

I placed an order for "gear eco backpack 4 orange black 18l backpack (Orange)" on 23 may 2017. The problem is that the payment has been moved to flipkart account bt the order is not processed nor listed in my orders. When i reported them about this they told me that their team will contact me in the next 24 hours. Bt i havent received any mail or calls from them

I want to complain about the services you provide, you are such a big brand and I didn't expect this kind of service from you

I asked my husband to order lotus white glow kit, he ordered but you had just ruined my gift. First you send the wrong products then when I made complaint of it for replacement you noted my complaint and assured me of replacement. Today I got a call from e kart he told that talk to customer care your product will not be replaced because you decided to keep it

Seriously what kind of service is this?, I never mentioned that I want to keep that product, this is nothing but a type of fraud

I heartly request you to please resolve my problem

ORDER ID[protected]

When I made Complaint
FMPR[protected]

I have ordered lenovo k6 power under exchange scheme, your delivery boy had to collect the old one but refused to take as per his concern ph screen was blured which he confirmed from his tl by sending a image.
Actuly the problem was in delivery boy mobile as he has not taken the imge in proper way.
Now tell me what is my fault in that issue
I think u guys are making fool ur customer
Definitely i will put many more negetive comments every where in flipkart site so that people got to know ur actual image

I purchase item from flipkart.
But as per that sale i got 300 rs. For phonpe account. So now i have no benefit for that 300 rs and 15 days go
And i didn't get my product and my 12999 stuck and now if i going to order then 12999 will be pay so i didn't get that benefit of rs 300.
And there is heavy traffic load for this product so it is not confirm that this product will booked in future or not.
I already wait for this product around before two month. And now its cancelled.

Yesterday from flipkart team call me they says that 300 rs benefit is there and 12999 transfer to phonpe account.
She ask me to check the phonepe account if there is no balance (12999+300) like that then call us i am trying to three time to customer care but no replying from flip kart.
I checked in my phonepe account there is balance refund from flipkart is 12699 and 300 is benefit that already included at the time of order placed so no extra 300 benefit in my account.

And they not taken my complaint.


So please do the needful for the situation.

On 22nd flipkart delivered my phone. It's Lenovo p2. I have everything in box with all accessories except for the phone. I have contacted flipkart. They have asked me to wait till 3rd if June so that they can investigate this matter closely with their seller and decide. Uploading screenshot and photos. I can't wait for that long. I made the purchase with Bajaj finserv EMI Card and I can't pay them if I don't get my phone. Please help me get my money back or get phone. Thank you on advance.

I was ordered lenovo k6 power which has order id no. Od[protected].
But product was damaged during shipment. So it is responsibility to deliver another product but they call me and says that place a new order.
I was ordered during offer period now i didnt get any offer.
So flipkart fools people
They should give another product instead of saying place new order.
From now i always hate flipkart.

My flipkart account has been deactivated and now I want be activate it but it is not activating
My flipkart account connected with my mobile no. It is not connected with email and when I enters the mobile no. And password he saw me "Account is inactive contact the customer support to reactivate it"
Pl solve this problem vastly

Phone:[protected]
Email-suresh.sms.[protected]@gmail.com...

Beware... My beloved citizens of india about irresponsible and ethics zero company flipkart. Negative empathy on customer hardships

I am a defence service officer of more than 25 years uniform service. If this my experience, please assume how this company will handle a less educated common man.

I have ordered a refrigerator (Brand whirlpool) online on exchange of my old working fully serviceable refrigerator on cod on 14 may 17. They delivered a broken and damaged refrigerator on 18 may 17
Delivery was done in a vehicle keeping the refrigerator packing in inclined state (60 deg). When the delivery man prasanth was asked why the delivery is being carried out in this way, he was highly adamant to say don’t worry we will provide replacement if any problem. Found inner wall punctured and accessories broken asked for replacement immediately. No visit by any engineer to check even after request. They intimated over phone and sms, that the replacement is organized and will be delivered by 22 may 17 and old refrigerator will be picked back. On 22 may 17, they say not possible it will be 29 may 17. Again on 24 may 17, they say, they will pick-up damaged fridge and they will decide about delivery of replacement later. May deliver on 02 jun 17.in the mean time n number of false commitments of calling back, never bother to call back. No hesitation in telling false stories. When proved they are wrong, will tender tons of sorry and blame their own invisible system.

Spoken to multiple authorities at customer care, team leader chatterjee, escalation team multiple members. They say they are at fault, coolly tender tons of apologies about their mistakes and can’t help for the delay because they got a system which do not care customer’s problems and agonies.

My old working fully serviceable refrigerator is with them. My money is taken already. They want to pickup the broken refrigerator and say they will take a call on replacement later. When requested at-least give the old refrigerator for use till new refrigerator provided to me, they say not possible. But as a customer i have to give all the items to them, without any guarantee. The system is that they will keep customer money, customer’s old refrigerator and carry their broken refrigerator and no guarantee and clear time line will not be provided for the anything.

When the agonies of my family was brought out, the team at flip-kart was arrogant to return back zero resolution and informed me to go report to any level of police or legal.

When i asked one of customer executive boppanna on 24 may 17,

‘is not a problem to live in the peak of summer without a refrigerator and what type hardships the family need to undergo, what is his opinion and what he will do?, he says he will not have any problem and he wait till the company deliver the refrigerator. This is the empathy and sympathy level extended by the staff at flip-kart.

I have taken up case in all forums about this irresponsible and zero service minded company who don’t have smallest empathy for the customer’s hardships.

Please beware, you could face the same situation like me if you opt for this company
Od[protected] items)
Order date
Sun, may 14th '17 2:12 pm
Amount paid
₹45, 998through cash on delivery[protected]
Your request for return is being processed
Thu, 18th may 1:55 pm we are processing your request for return your item has been cancelled
Mon, 22nd may 4:48 pm item cancelled delivery expected by fri, jun 2nd '17

Hi,
This is Harshal Guldagad.
Contact- [protected]
I have ordered CPU, product is deleverd to me at 22nd monday 2017 but USB nano adapter was not delevered to me