Flipkart Complaints & Reviews

I ordered a casio watch online on 12th may, 2017 and they promise me to deliver on 13th may, 2017 but due to their arguments they request to deliver it on next day but i have to go somewhere else so i scheduled it on 17th may, 2017. When i received the shipment i told the delivery boy that i am in doubt cause it was somewhat less in weight but he ensure me that product intact in the box and he cannot give open delivery. So i received the packet but when i opened it that was just full of box and garbage and product was missing. I called to flipkart and even mail within no time but now they are deny to send me the product or even refund. So kindly look into the matter asap.
Company :flipkart
Webmail:flipkart.com
Contact on: [protected]

I had ordered pink root bleach cream (oxy) it was mentioned in that there will be "2 activator jar" but have received only one..
KINDLY DO THE NEEDFUL

I have ordered for question bank of jipmer[protected], 16 year question papers, on 11may 2017. And today morning, i got message that the order has been cancelled.At the time of placing the order, you people had enough stock of the above mensioned book and after 7 days of placing the order, how can you say that it is out of stock.How irresponsible you are.It is really dissapointing.If the required is not done immediately, I myself and my friends will never again recomment your service in any of the sectors

I am Jitendra sharma lives in Gurgaon, place an order to Sony Xperia XA ultra dual on flipkart (Order no OD[protected] and the same delivered on 27th of April 2017 bearing invoice no (Tax Invoice # F0YSF[protected], that time mobile was ok but on 15th May there is yellow spot comes on screen and hang any time. That spot is too bold and clearly visible, attached also invoice and screenshot.

I want to replace this phone.

I have bought lyf ls-4505 mobile on 28/10/2016 through [protected] mobile number it has a warranty. Unexpectedly the mobile has switched off and i had tried to switch on but it was failed. So i need to complainted to service the mobile through warranty. You are requested to service the mobile through the warranty card provided. Take my mobile and service as per my complaint

Since the moment I received my product evoke note 4 and I switched it on I am facing the over heating problem and has logged for a replacement of my product. It was a very bad experience that no body helped me for this and the replacement is getting delayed again and again the manner the customer support executive are talking is the worst thing I have ever seen through my entire shopping experience. I want the problem of my complaint to be taken into consideration seriously and immediately resolved. This kind of act is reflection of great negligence and avoidance.

Sir/Madam,
I had ordered for a Lenovo K6 Power (Dark Gray, 32 GB) under order No. OD[protected] from Flipkart on 15 May 2017
There was an offer for exchanging my old phone and hence I had applied for the same. The online flipkart app did full test of my phone for determining the condition of my old phone and decided to give 3950 which is lesser than the maximum amount of around 4100 offered for this phone.
I paid the remaining amount of 7100 for my new phone using my credit card on May 15th.
Today on May 17, the delivery executive came to my office to pick up my old phone and deliver the new one. He came and did factory reset on my old phone and then removed the tempered glass from my old phone. After doing all these he said that there is some scratch on the top part of the phone and hence he cannot take the delivery. He did not have any customer care number where I can call. He left saying that he cannot take the old phone and deliver the new one. I was left with my factory reset old phone after having paid 7100 rupees to Flipkart for a new phone!
Later I called the customer care number of flipkart and requested them to resolve the matter. The first executive was very rude with me and hence I requested her to transfer the call to her senior. I talked to the senior executive and he (Mr. Amit) was extremely rude and said that they will not take my old phone or deliver the new phone. He said that since there is scratches in your phone it cannot be taken. I told him that none of this was told to me while placing the order and taking money from me. He said that it is written in the terms and conditions. I asked him for a copy and he read from the same and it was understood by him also that nowhere does it say that items with scratches will not be taken. It only says that the items should be in working condition. Then he started becoming rude with me.
I told him that I will approach the consumer court as I am left with no other option.
It is unfortunate that flipkart which claims to be a global company has such bad customer care executives and policy and deals with its consumers in such unprofessional manner.
It is unfortunate that in this era of transparency, Flipkart is attempting to squeeze out money from the consumer and not deliver products as per
their promise in the order.
Through you I would request Flipkart to kindly solve this issue by immediately arranging for a pick up of my old phone and delivering me the new phone failing which I will have to approach the consumer court.
Thank you
Joshil K Abraham

Flipkart is totally fraud company.. They have a return and refund policy but they don't stand on their words.. The customer support team is very bad. I have placed on order from flipkart. Seeing the worst performance of the phone, which doesnt match to what they had shown on the website, i had requested for a refund and the cuscare convinced me for replacement of the same phone 9 toy phone). After purchase flipkart team is giving very stupid reason that we are not able to refund your money. I am a very long time customer of flipkart and never imagined they will be such a big fraudster

My son, sanyam dhiman (Minor) purchased philips in-spa3000u/94 home audio speaker black gspa3000u vide order no [protected] bill no f03pqmh[protected] dated[protected]. It had been out of working order after few days. He lodged the complaint regarding this on tel. No.[protected] and laltest complaint no. Sup001/371829. Approximately after 30 days of complaint they have not repaired the product, every week they promise to come to repair the product but they do not come. Kindly look into the matter.
Dr. Sunil dutt
F/o mr. Sanyam dhiman
Panchwati colony, samalkha-132101
District, panipat haryana mobile no. [protected]
Email: drsunildutt. [protected]@gmail.com

Sir,
This is to inform you that i nasir mustafa of kiit university want to complain reagarding my hard disk which is not detecting at all which was delivered on wed, feb 8th, 2017. Which is under a warranty period so give a service as soon as possible as i am a regular customer of your company.

Cont no _1. [protected]
2. [protected]

E - mail id-: [protected]@kiit.ac.in
[protected]@gmail.com

So pls contact or reply me as soon as possible.

I made a purchase with flipkart on 4/5/17. i faced size issue so i raised a return request for the same. The next day i received a mail stating they have cancelled my return request for "unusual high number of return request" (which is not at all true) and also they are locking my account for any further purchase. i tried to call customer support and they transferred me to escalation department who very casually told me they cant help me . i can only send a mail if anything for m issue. the have the worst customer support not willing to help at all.
If that was the case they shpuld have mentioned that the products are not returnable. Also the value of products is hardly 4300 and they are creating such a nuisance.
all i want is to return the products and get my money back and never shop form this site ever again

I have returned the slippers but I have not received my refund amount . Flipcart Is​ saying that we have completed your refund so call phonepe​ customer care . But phonepe is not responding it is serious matter please send my refund otherwise I will complaint against flipcart and phone pe in consumer culb or in police.

Purchased Crocs Women/ Smoke Clogs from Flipkart on 1.04.2017, which was returned and collected back by Flipkart on 26.04.2017. refund for the same collected item is not initiated by Flipkart so far. So now I neither have my product nor the refund. On contacting the Flipkart they initiate return and then cancel that return again stating not been able to initiate return. On my email Flipkart promise to resolve issue in 3-4 working days, but fail to get back every time. this way the service provide is harrassing me and not providing money back.

A message received as written “Your mobile has repeatedly ranged up and no answer received, so, for this reason only your order has been cancelled”

In this connection I would like to inform you that the above statement is absolutely FALSE and embarrassing, actual fact is that Mr. Shambhu and his driver came to me with the 24” Samsung TV as per order ID. FMPC[protected] with an old 14” CRT TV exchange offer on 15.05.2017 at 9.20 am. They came and see the old TV is displaying some horizontal line and then Mr. Sambhu has taken a snap and sent this to his higher authority, a message came in the mobile of Mr. Shambhu as written “RTO” means return, then he said you order is being returned and now you can place a fresh order without exchange offer. But within one hour I bought a Panasonic 24" TV with an exchange offer of Rs.1, 000/- from my nearby electronic showroom.

Just cross-check with the said person.

Try to avoid the FALSE statement.

TRUTHFULNESS is the right policy.

I have ordered a product moto e3 power on 12april 2017 from the day of delivery they are making me fool firstly my product was given late and the product which i ordered was not same another phone was there inside it i immediately called customer care provider and provided the wrong product placed information i asked for refund but the customer care and complaint team both said don't worry we will solve your issue and there will be no need of refund but from then on 19 april till the today date they are telling me to wait and the faridabad hub incharge is directly saying till now he is not get mail confirmation and he will not place the product from six time till now 17 may 2017 my product is rejected by faridabad hub incharge mr satish he is denying everytime and the customer care team and complaint team are just telling to wait and wait even my product not placed and rejected by that incharge 6 times i have made lot of mails calls and even make conference call directly to customer care and hub incharge even though my problem is not solved they all are making me fool from last 1 month so i want my refund or product as soon as possible

Flipkart has undoubtedly demonstrated poor example of customer service. I think there is no need of customer care number because when I called them, the representative clearly told she cant help and was more willing to cancel the order rathar than providing a solution.

My problem is when I ordered the product, it showed that that the delivery will be done by Friday, 19th May however a day after placing when I checked, it pops up saying that the product will be delivered by 23rd May.I am leaving town on 21st morning so there is no use if i receive it post 20th May.

I have couple of questions here:

1. Why there is a big change in the delivery date? Flipkart should understand that it might be a gift to someone and you changing the delivery date by 4-5 days will really make the customer unhappy and eventually lead to bad image of Flipkart.

2. Why the customer care rep was more willing to cancel the order? If I had to cancel the order, I would have done it on my own, I probably donot require your assistance in that context, I know there is an option to cancel the order. I called customer care to provide me a solution to deal with the problem and not just cancelling the order.

I am registering a complaint here with a blink of hope that someone will address my problem, Order Id: OD[protected]

I ordered and received imcolus premium quality casual shoes... Beige colourway vide order i d no od[protected]through ecart logistics. I had ordered size no 42 but received size 6 which is is small in size... I request you to change the size of the shoes. Pls change and send me the same shoes of 42size as soon as possible. Pls send me the same color and send someone to pick the unused shoes from my delivered address.. The payment is already done.

Hi, i regret to inform you that i didn't get my order even after said date (Delivery charges were taken), i am very upset on my decision to buy with flipkart as a lot of other online shopping option are available.

Hello, i purchased mobile lenovo k5 vibe note from filpkart as on 09.05.2017 and this product received as on 14.05.2017.
In this phone microphone not properly working & also in this bill rs500.00 discount not deducted so i complaint for either replacement or refund. Also you are not provide after sale service properly because of your customer executive are not proper reply me & also without inform my return request has been cancled. So i has made complaint second time. Without listen my problem call are cut your side. I am not satisfied with this product & your service so please credited my refund rs 13000.00 otherwise i will complaint against filpkart of registered office address at consumer court forum. I also saw many people are compliant against this company regard bed after sales service. I hope as soon as resolve this problem.

I received this product on 17th April 2017. Still the problem not rectified. No technician attending on time neither solving the issue. Same model using my other friends they got Kannada option in Language list but in this mobile Kannada option is not there at all. Regarding to this have already written several mails and none of the toll free numbers are connecting the customer care executive. I need this issue to be solved at the earliest or else do the replacement of the product.